--- title: "iRostrum Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of iRostrum. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if iRostrum is a good fit for you!" source_url: "https://www.softwareadvice.com/auction/irostrum-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auction Software](https://www.softwareadvice.com/auction/) / [iRostrum](https://www.softwareadvice.com/auction/irostrum-profile/) / iRostrum Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auction/irostrum-profile/) Reviews # iRostrum User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 27 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 5/5 - Value for money: 4.9/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 22 reviews (81%) - 4 stars: 4 reviews (15%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Customer Support -iRostrum's support team stayed engaged with us as we launched our first auction, whenever there was a hiccup (and there were) they were quick to help resolve. - Value for Money - The fee structure at iRostrum works well with our business model. - The platform is straightforward to use, the auto-invoicing option is particularly useful. ### Most mentioned cons - On the day of the auction sometimes the site has not worked or there have been difficulties registering if the password has been forgotten. ## iRostrum customer reviews Showing reviews 1-25 of 27 (page 1). ### Efficient and practical auction software and great customer support - Overall rating: 5/5 - Reviewer: Katie N. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been incredibly well supported by the IRostrum team throughout the process and they continue to offer support with each auction, should we need it. They have been very quick to respond to queries and provide solutions. Really excellent customer support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been successfully using the IRostrum software for six months now and have found it extremely user friendly, practical and straightforward. We have had success with our auctions which have run seamlessly. The public facing 'front end' appears slick and easy for clients to use and understand and our staff have found the 'back end' process of uploading the lots simple and straightforward. #### Cons There have been a few areas which did not immediately align with our practices, for example, sequential invoice numbering but the IRostrum team were happy and reactive to working with us to find a system that worked for us. #### Reasons for choosing iRostrum Best support and most cost effective plus immediate response to our enquiry #### Vendor response Katie, thank you for taking the time to share this, it’s really appreciated. It’s great to hear that both your team and your clients are finding the platform straightforward to use. Getting auctions live, managing lots, and keeping everything clear on both the front and back end is where a lot of the day-to-day effort sits, so it’s good to know that side is working well for you. Your point about invoice numbering is a really helpful one as well. We know not every business works the same way, so being able to adapt and find something that fits your processes is an important part of how we work with our clients. And thank you for your kind words about the support team. Being responsive and available throughout each auction is something we care a lot about, so it’s great to hear that’s been your experience. Really glad to have you up and running, and we appreciate you choosing iRostrum. Replied May 2026 --- ### iRostrum is great to work with! - Overall rating: 5/5 - Reviewer: Meredith S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The overall experience was pleasant. Everyone at iRostrum wanted us to succeed and we felt supported. The product looked great and the auction ran incredibly well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support -iRostrum's support team stayed engaged with us as we launched our first auction, whenever there was a hiccup (and there were) they were quick to help resolve. Value for Money - The fee structure at iRostrum works well with our business model. We were able to present a well design platform that meshed our branding well without having the pay for many extras we did not need. Bidding Process - With iRostrum the pre-bidding and live bidding process was incredibly smooth, it provided us with more data than many competitors and gave us insight into bidder behavior. #### Cons Since it was our first auction with iRostrum there were some growing pains while getting set up. Sometimes the route to get were we wanted to go would take a while but we always got there. In the live bidding environment, since the bids are 'auto accept' rather than 'click to accept' and there is not currently a button to push the iRostrum bidder out if someone on a different platform got there first, there were a few challenging lots to execute. #### Reasons for choosing iRostrum Fee structure and clean, on-brand product design #### Reasons for switching to iRostrum Fee structure and lack of support, we used them for over 10 years and as the people at the company changed, so did their product. The competition became better! #### Vendor response Hi Meredith Thank you for the thoughtful and detailed review. It's great to hear that your move to the iRostrum platform aligned well with your brand and business model, and that your first auction experience was a successful one. Supporting clients through launch and helping build confidence in live auction operations is incredibly important to us, so your comments about the team and support process mean a great deal. We also appreciate the constructive feedback regarding the live bidding workflow. There is already functionality available to cancel incoming online bids in favour of a room bid or bid on a third party platform, so we’d be very happy to walk your team through this in a refresher training session ahead of your next auction. In addition, a click-to-accept live bidding workflow is already something planned for a future platform update. Thank you again for your trust in iRostrum — we’re excited to continue supporting your future auctions and ongoing success. Replied May 2026 --- ### Excellent softweare for online auctions, adaptability for other languages can be improved - Overall rating: 3/5 - Reviewer: Andrea B. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros fast and efficient customer service. Ease of use for administrators and users #### Cons limited customisation possibilities for other languages and regulations of other countries #### Vendor response Dear Andrea Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you and your team found the iRostrum system easy to use and that our customer success team were able to support you well. I appreciate your comments on there being some customisation limitations for multi-lingual and international regulations. Customisation requirements are generally reviewed on a case by case basis to ensure the system remains as streamlined for as broad a use case as possible. We have logged a review of the multi-lingual feature in our backlog and look forward to discussing your thoughts on this in more detail so that we can fully understand your experience to help inform our review. Replied October 2022 --- ### Charity auction - Overall rating: 4/5 - Reviewer: Irene B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 5001-10000 employees - Product usage: Used monthly for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We needed a user-friendly solution for running a charity auction for our employees before moving offices. iRostrum was a great option as it was easy to setup and use, but also because the support team was by our side in every step of the process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was very easy to set up and user friendly for the people bidding. Also, we could tailor it to our needs and our branding. #### Cons Some functionalities were not available yet, like the exports to excel. It would also be desirable to be able to export the whole history of each of the auctions. #### Reasons for choosing iRostrum Auctria seemed more difficult to setup and the support team were not as helpful as iRostrum's. --- ### Outstanding Auction Software - Overall rating: 5/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pretty much seamless from onboarding to loading our first auction. For as complicated and intricate as auctions can be, iRostrum makes the entire process a piece of cake which anyone could pick practically without any prior knowledge. I was able to load and run our first auction after a half hour onboarding and I could honestly have done it without any prior instruction. That’s how user friendly their platform is. Highly recommended for any small or large auction company looking for an all-in-one user and budget friendly package. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Superb customer support from the iRostrum team. Always quick to help and solve issues when they arrive. The bidding process is streamlined and user friendly. The back office is super easy to use and saves a ton of time post auction when it comes to invoicing. Literally invoice hundreds of buyers with the click of a button. #### Cons There are a few back office navigational things that could be streamlined and it would be nice to have a bit more control over the design of the lot page such as changing the colour of the “current bid” text when a lot is in a selling state. It would also be good to have some more information around auction information while it is running such as a running total of lots that are selling prior to the auction going live. #### Vendor response Matt, thank you for taking the time to share this! Getting your first auction live that quickly and being able to run it with minimal guidance is exactly what we’re aiming for. Auctions are complex by nature, so if the platform feels straightforward to use, it means we’re doing the right thing. It’s also great to hear the back-office side is saving you time, particularly invoicing at scale. That’s often where a lot of the operational pressure sits. We really appreciate your comments on the support team, being quick and helpful when things come up is something we do take seriously. And thank you for the feedback on navigation and live auction visibility. That kind of practical input is really useful as we continue improving the operator experience. Great to have you up and running, and we really appreciate the recommendation! Replied March 2026 --- ### Awesome people! - Overall rating: 5/5 - Reviewer: Nabi H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [sensitive content hidden] and the whole team at iRostrum have been delightful to work with! They’re competent, responsive and very friendly. 10/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been working with iRostrum for over a year now and are extremely pleased with everything. [sensitive content hidden] have been very helpful with every question we’ve asked. I highly recommend them to anybody that wants to start an auction business. #### Cons That I didn’t find them sooner. Truly they’ve been delightful to work with and I don’t have any cons. #### Vendor response Hi Nabi Thank you for such thoughtful feedback. We’re incredibly grateful for the opportunity to work with you and your team. It means a great deal to hear that your experience with iRostrum has been positive from both a platform and support perspective. We believe successful auction operations are built on long-term partnerships, responsiveness, and trust, so your comments truly mean a lot to us. Thank you again for your recommendation — we’re excited to continue supporting your growth and auction success in the future. Replied May 2026 --- ### Hamilton Bros LTD - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic, would recommended to anyone, the team are amazing and we have had great customer feedback from using there product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team are super helpful and very supportive when trying to set up your auction business. The software runs smoothly and is easy to operate. #### Cons There is a few small bugs we have found during use and the amazing team have resolved these quickly. #### Vendor response Thank you for the wonderful review and recommendation. We're delighted to hear that both the platform and the team have helped support your auction business, and it's particularly rewarding to know you've received great feedback from your own customers. It's great to see your auctions going from strength to strength. We also appreciate your comments regarding the couple of minor issues the team were able to help resolve for you. In one instance, this related to tax settings being configured after invoices were generated, which meant changes could not be applied retrospectively at that time. While this wasn't a platform failure, we worked closely with your team to make the necessary adjustments and subsequently enhanced the platform to support retrospective tax updates in these circumstances, making the process even more flexible going forward. Thank you again for your trust in iRostrum. It's been a pleasure working with you, and we look forward to supporting your continued success. Replied June 2026 --- ### Great Experience - Overall rating: 5/5 - Reviewer: Geordie d. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with the iRostrum team has been excellent - responsive, collaborative, and proactive, consistently delivering solutions and support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I really like iRostrum for seamless auctions, intuitive design, reliability, and strong bidder engagements #### Cons No major concerns to note - while there may be minor areas for future enhancement, they haven’t impacted my experience. #### Vendor response Hi Geordie Thank you for taking the time to leave such a positive review and for sharing your experience with iRostrum. We're delighted to hear that you've found the platform reliable, intuitive, and effective for running seamless auctions, and that our team has been able to support you in a responsive and collaborative way. Building long-term relationships with our clients is incredibly important to us, so it's great to know that this has come through in your experience. We're pleased the platform is delivering strong value for your business today and, as you know, we're always looking for ways to help our clients achieve even more. As auction businesses evolve, so do their requirements, and ongoing enhancement is an important part of our approach. We look forward to continuing to work with you to identify opportunities that further support your goals and ambitions, ensuring the platform evolves alongside your business and helps drive future growth. Marijke Varrall-Jones Co-Founder Replied June 2026 --- ### iRostrum review - Overall rating: 5/5 - Reviewer: Caroline B. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is exceptional, very responsive and quick. Suggestions always taken on board. The platform is straightforward to use, the auto-invoicing option is particularly useful. #### Cons No major issues encountered, a few minor refinements to the portal and search could be useful but overall our experience was very positive. #### Vendor response Hi Caroline, Thank you for taking the time to leave such a positive review and for sharing your experience with iRostrum. We're delighted to hear that you've found the platform straightforward to use and that features such as auto-invoicing have proven valuable to your operation. It's especially rewarding to know that the responsiveness and support of our Customer Success team has made a positive impression. We're always grateful for feedback and suggestions, and it's great to hear that our collaborative approach is valued. The refinements you mentioned are already areas we're actively considering as we continue to evolve the platform. Feedback from clients like you plays an important role in helping us prioritise improvements that deliver the greatest value. Thank you again. We love working with you and look forward to supporting your auctions and helping your business continue to achieve even greater success in the future. Best wishes, Marijke Replied June 2026 --- ### 10/10 for Customer Support - Overall rating: 5/5 - Reviewer: Brittany B. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really positive, its an easy to use platform that has everything you need and the team is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is excellent. Everyone I've worked with thus far has been very quick to respond and has help resolve issues completely, explain answers thoroughly, and act fast on requests for help with changes needed etc. They are also friendly and easy to communicate with. Marijke in particular has been 10/10! #### Cons I've not yet come upon any true issues with the platform. One thing I'd say that would be useful is if there was a way to automatically alphabetise the producers so we don't have to do it manually when adding new ones in, but it's not a huge inconvenience. --- ### Online Auction Platform - Overall rating: 5/5 - Reviewer: Oskars V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 💡 Transforming auctions with innovation and heart! I want to give a huge shoutout to the team at iRostrum Online Auctions for the exceptional Online Auction solution they implemented for LDZ CARGO. Special thanks to [sensitive content hidden] — your intelligence, adaptability, and customer-first mindset made the entire process seamless. From configuration tweaks to thoughtful implementation, you truly went the extra mile. After running multiple successful auctions, I can confidently say the solution is stable, intuitive, and embraced by everyone involved. Change management was effortless thanks to your approach and attitude. Highly recommend iRostrum Online Auctions to anyone seeking a reliable, user-friendly auction platform backed by a brilliant team. #DigitalTransformation #OnlineAuctions #TechThatWorks --- ### Exceptional Service and Reliability: A Seamless Online Auction Experience with iRostrum - Overall rating: 5/5 - Reviewer: Paolo T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience with iRostrum far exceeded expectations. The platform’s stability, transparent and upfront pricing with no hidden costs, and their ability to deliver tailored solutions for our unique needs were all exemplary. Their exceptional service was even recognized and praised by our legal team. We would highly recommend iRostrum for anyone seeking a reliable and professional online auction platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The assistance provided by iRostrum during both the setup phase of the bidding page and the auction itself was exceptional. Despite the time zone difference (we are a company listed in Australia), their team offered 24/7 immediate and highly professional responses to all our queries. Their flexibility in accommodating the required personalizations for our sale was remarkable, and the platform remained stable throughout the two-day auction. #### Cons The only potential challenge was the time zone difference due to our location in Australia, but this was effectively mitigated by iRostrum’s around-the-clock support, making it a non-issue in practice. --- ### Excellent cooperation - Overall rating: 5/5 - Reviewer: Bram B. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Stable and reliable partner. Excellent cooperation. Fast response time, and always open for opportunities/feedback. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are very satisfied with the collaboration. There is active input on optimizing the website’s setup, and the bulk upload of auctions runs efficiently. The website is continuously developed with a focus on user-friendliness. The back-end portal is clear and uploading auctions is straightforward. Additionally, support requests are handled promptly and effectively. #### Cons In the past 8 months, I have not had any negative experiences with iRostrum. The only minor drawback is that the CSV files downloaded can only be read with the UK version of Excel, while we use EU versions here. --- ### First time using the platform - Overall rating: 5/5 - Reviewer: Pei Fern O. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The platform is easy to use and timely in processing the bids. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support we received before and after the auction. #### Cons As it is my first time to use an auction platform, i do not feel there were any cons in using iRostrum. --- ### Great experiance - Overall rating: 5/5 - Reviewer: Claude K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Can just recommend iRostrum, easy to use, perfect service, some possibilities to change standard stettings like Auction steps, and possibility to use personal mail to byer, after the auction iwas closed #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Site easy to set up. Perfect support, extremely fast reaction even on Week-End. Front up training session before signing up a contract #### Cons Upload CVS files, had issues with XLSX saved as CVS file, but using Google Sheets it works perfect. Worldwide the same comma standard --- ### An excellent experience from the start. - Overall rating: 5/5 - Reviewer: Lisa J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic, we as a company are so pleased with the whole experience, more importantly so are our customers, old and new. The support we received from Marijke and her team was exceptional, the passion for great customer service and for the product shows through at every turn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros iRostrum was an absolutely find. We have used auction houses for years and knew that we wanted to do something different, holding our own timed auction is a game changer. iRostrum was such a straight forward platform to learn and host on. What should have been daunting was so straightforward and we were able to start and complete our first auction of 158 pieces within 4 weeks. Brilliant ! #### Cons Literally the only thing that I would change or that I struggled with a little was the getting the layout for the invoice right. Positioning my logo and going over to 2 pages threw things out a bit. I would spend more time on it next time. #### Vendor response Hi Lisa Thank you so much for your positive review, it's been a real pleasure working with you and seeing your hard work translate into such a successful first auction! We look forward to the next one! Kind regards, Marijke Replied August 2024 --- ### iRostrum has been the key to the success of our business - Overall rating: 5/5 - Reviewer: Frances R. - Verified reviewer: Yes - Industry: Fine Art - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with the iRostrum system is key to the success of Maak and how the team operates. It eliminates the time consumed with processing bids, gives transparency and autonomy to bidders and gives us the vital data we need in order to grow. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to run an auction from any location with a small team is the key to the success of our business. Bids can be placed by clients from anywhere in the world and our clients feel in control giving them the confidence to bid. Having the transparency of bidding enables us to use the valuable data to grow and build relations. #### Cons There are very few cons but if I had to give one, it would be the search functionality for clients is perhaps not a simple as others #### Vendor response Dear Frances Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that iRostrum has become such a key to the success of your business. I appreciate your comments that the search functionality for clients could be better. Feedback like this is important so that we can continue to reinvest and refine the system. We have flagged this as an area to review so that we can make improvements and will be making a release in the coming weeks. Replied October 2022 --- ### A regular acquirer and ocasional vendor who values the reliability of the MAAK iRostrum platform. - Overall rating: 5/5 - Reviewer: Shane E. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. iRostrum is great but MAAK are even more impressive, especially as you have established a Foundation to support the under-researched ceramics field, and begun a programme of live in-person panel events. I wen’t to the )’Driscoll one and am hugely anticipating the [SENSITIVE CONTENT] one. Thank you. That these are free is also awesome for people on low incomes (of which there are alas far too many nowadays). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficient, transparent, reliable, and most of all very user friendly.I really appreciate the multiple images of each work.I also appreciate the provenance and exhibited fields which add detail to the genealogy of works, where known. #### Cons I am really struggling to answer this, as I have never had a problem with the software. #### Vendor response Dear Shane Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had such a positive experience as a bidder on the iRostrum auction platform and that you have found it to be efficient, transparent and reliable. iRostrum's low fixed pricing structure means that our auction partners are able to allow their bidders to participate in their auctions with no additional premium for online bidding which is an important consideration for many people. Replied November 2022 --- ### Great Bidding Platform - Overall rating: 5/5 - Reviewer: Fran R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great bidding platform giving you control as a bidding with a clear and easy to use bidders profile #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clear, autonomous and easy to use. Highly recommend for both bidding real time and leaving absentee bids. #### Cons Uploading your ID directly to your profile perhaps, but actually sending it directly to the company via secure channels is peace of mind #### Vendor response Dear Fran Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had such a positive experience as a bidder on the iRostrum auction platform and that you've found it to be clear and easy to use. Replied November 2022 --- ### Review of Irostrum for Maak Contemporary Ceramics - Overall rating: 5/5 - Reviewer: Hannah W. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recomend Irostrum, it has everything i need to use on a daily basis, it's a great way to keep all our auction and client information linked together through out the whole auction process. It's the best auction software I have used. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Irostrum Is clear and easy to use and I find it very intuitive to navigate round. #### Cons Sometimes the search function doesn't immediately find what i'm looking for, it would be nice if this was a bit smoother at times. #### Vendor response Dear Hannah Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've found iRostrum so simple and intuitive to use. I appreciate your comments that the search functionality could be better. Feedback like this is important so that we can continue to reinvest and refine the system. We have flagged this as an area to review so that we can make improvements and will be making a release in the coming weeks. Replied October 2022 --- ### Good functions - Overall rating: 4/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Easy to use and with some good features that make buying and selling straightforward and fair. #### Cons Some reliability issues at times. On the day of the auction sometimes the site has not worked or there have been difficulties registering if the password has been forgotten. #### Vendor response Dear Ashley Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had a positive experience as a bidder on the iRostrum auction platform and that you have found it to be straightforward. Our system performance is extremely important to us and we are continually monitoring and optimising it to ensure our clients get the best experience for their bidders. The specific auction you are referring to experienced 1-2 minutes of slowness due to an unprecedented volume of bidders on a specific lot. We pro-activity spotted and resolved the scaling issue and have taken further preventative measures to reduce the likelihood of this occurring again. Sale activity & results were not affected. We have also recently released a redesign of the client registration pages so when people forget their passwords it should be even simpler to reset this and access your account. Replied November 2022 --- ### iRostrum review - administrator user - Overall rating: 5/5 - Reviewer: Fleur M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Client, lot, auction, bidding and invoicing details all on one platform and integrated to move seamlessly between them. Easily able to sort and export data. #### Cons Client search functionality and search suggestions could be improved #### Vendor response Dear Fleur Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that your finding the integration between all areas of the iRostrum system for clients, lots, auctions, bidding and invoicing give you a seamless experience. I appreciate your comments that the search functionality for clients could be better. Feedback like this is important so that we can continue to reinvest and refine the system. We have flagged this as an area to review so that we can make improvements and will be making a release in the coming weeks. Replied October 2022 --- ### Great auction platform thats easy to use - Overall rating: 5/5 - Reviewer: Robert F. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. Stable platform that looks good and can deal with a lot of traffic. Friendly customer service who not only explain features but help incorporate any special requirements we have. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The front end looks great, letting our customers browse our auctions easily. The products can be displayed clearly with as much information as you want and the bidding process is straight forward. Make it clear and easy for the customer and you get bids! #### Cons We have multiple viewing venues and you cannot list them all. Easily solved with a link to our Events Page. #### Vendor response Dear Robert Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you rate the presentation of the auction lots so highly and that your clients find the bidding process easy. I appreciate your comments that it would be beneficial to be able to list multiple viewing venues for an auction. Feedback like this is important so that we can continue to reinvest and refine the system. It's a valid consideration so we'll add this to the feature backlog so that we can look to add this as a feature in the future. Replied October 2022 --- ### Online Auction - Overall rating: 5/5 - Reviewer: Sara W. - Verified reviewer: Yes - Industry: Fund-Raising - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using iRostrum since 2017 and have found it to be excellent for our needs. We've always found the team to be very supportive and helpful - they are keen to take on feedback so they can develop features/functionality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Above all, it's user friendly and it makes the bidding process very straightforward & easy for our clients. #### Cons We've spoken to iRostrum about the potential to add in shipping costs to the Invoices - this would help us enormously. #### Vendor response Dear Sara Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've found the system so user friendly and that your clients find bidding in your auctions is very straightforward. I appreciate your comments about introducing the ability to add shipping charges to invoices and am pleased to report that a recent release has included this new feature so that you can manually add any additional charges you might need to an invoice so hopefully you'll find this works well for you. Replied October 2022 --- ### using irostrum for MAAK - Overall rating: 4/5 - Reviewer: james R. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros its seems a generally useful and easy to use system #### Cons i seem to remember that in the past the time elapsed for a sale counted down automatically without refreshing the page, that doesn't seem to happen now #### Vendor response Dear James Thank you for taking the time to review the iRostrum auction platform. We're delighted to hear that you've had a positive experience as a bidder on the iRostrum auction platform and that you have found it easy to use. Regarding your comments on the automatic countdown, you'll find that in our timed auctions the individual lot pages where the bids are placed all count down live with no need to refresh - this hasn't changed - so hopefully you'll have a chance to see this in a next auction. Replied November 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/auction/irostrum-profile/reviews/?page=2) --- iRostrum Reviews, Pros and Cons - 2026 Software Advice