Sharp Auction Engine software


16 reviews(4.5/5)
16 reviews(4.5/5)

Sharp Auction Engine is a cloud-based auction software that helps companies set up auction websites and conduct online auctions. It caters to small and midsize businesses. Primary features include catalog management, an auction calendar, bidder management, auction reports, credit-card payments and bid management.

Sharp Auction Engine allows users to create a personalized online bidding platform for their business. Users can customize the branding, address and database of the website. The calendar provides a list of past, current and upcoming events. The software provides credit-card processing through integrations with Stripe and Paypal. Users can live stream actions or display pre-recorded videos within the listings. 

Sharp Auction Engine is available with monthly and yearly subscription pricing. Support is offered via phone, email, FAQs, how-to articles and video tutorials. It offers a mobile app for iOS and Android devices.

Supported Operating System(s):
Web browser (OS agnostic)

16 Reviews of Sharp Auction Engine

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  • Celie from John's Island Community Service League

    May 2018

    Fantastic experience - the customer service is exceptional!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great auction site! I would highly recommend it. A live person almost always answers the phone and helps with whatever problem you are experiencing. I can't wait to use them again for next year's auction.

    Cons

    Twice during my auction Sharp's server went down. They worked hard to get it back up but it was stressful while it was down. Also, some of the people who wanted to bid found setting up an account to be confusing. Sharp was able to help everyone so we were able to get everyone registered and bidding.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Daniel from Patterson Properties & Auction Inc

    April 2018

    Great folks to work with....they have been very helpful to me and my company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is changing the way I conduct a lot of my business

    Pros

    This is only on-line auction engine I have ever used and have no other to use for comparison. But I have found no reason to try another auction engine.
    Their support staff have been very helpful any time I've ever called or had a problem.....and I always get to talk to a live representative.

    Cons

    There is a bit of a learning curve that can be difficult or easy depending upon your technology experience.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Thomas from Winton Auction & Realty

    December 2017

    Intuitive online auction software that can work for any auction firm no matter how big or small.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our auction firm has been in business for over 60 years and we were pretty much married to the old fashioned way of doing business. The mere thought of going online was overwhelming. We called Sharp Auction Engine and asked if they would be willing to meet with us in person, and they did so the very same day! Their friendly staff gave us a live demo, in person, with very short notice. Just a month later, we conducted our first online/live auction and it was a big success. Sharp Auction Engine got us over a big hurdle and today we can offer online auctions to our customers with full confidence. We also find the customer support staff to be prompt and freindly, although after you get up and running you won't need to call them much if any.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jennifer from Oistad Estate & Auction Service

    Number of employees: 2-10 employees

    November 2017

    Customer support is exceptional - very nice and incredibly responsive to inquiries and suggestions!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We can manage our own online auctions. We have complete control over content and costs to seller. This is a great company that treats their clients well.

    Pros

    It is easy to use and gives the auction house complete control over content of site and the auction itself (times, content, etc); it allows for changes to the items (descriptions, photos, and bidding increments) during the auction as well as before the auction goes live. We like being able to post as many pictures as we decide are needed for each item and that we can also post a video for each item.

    I like the personal attention from the support staff. When we call with issues, the staff treats us like we are their best client and work diligently and quickly to resolve our issues.

    Cons

    The only issue we have had has been with the dynamic bidding ending where it won't extend the bidding if the next bid is under the minimum bid increments. We have, however, made this suggestion and hope to see changes with the next update.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Chris from Alexander and Galloway Auction Company

    August 2017

    Great product with a great team that stands behind it.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lots of exposure

    Pros

    Easy to use with Great support from the team at SAE. I will continue to use it for my online auctions.

    Cons

    Only minor issues, other than that, I really did not have a problem. They were always there to help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Piper from Piper Auctions

    Number of employees: 1 employee

    June 2017

    The customer support for SAE is amazing! I love that the software is simple and sophisticated.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I received the student discount.

    Pros

    I love that the price for the software is a flat monthly fee, with no extra added commission. That was a huge selling point for me. I love that this is an independent service and software, and that I was not in a contract.

    Cons

    From my bidders, I received feedback that the workflow of the website seemed to be somewhat confusing, especially when you click on a picture and have to "return to catalogue" to go on to the next item. Also, when I invoiced the items, the invoice printed that it added "15% buyers premium" but the math worked out to be 20% buyers premium.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    June 2017

    Thank you Piper! It was nice working with you, and good luck with school!

  • Mick from EMA International Sales & Auction LLC

    Number of employees: 2-10 employees

    May 2017

    Very easy for a non techie to catch on

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Phone calls and sales from my listings

    Pros

    Nice and simple to learn how to use and lets me sell at fixed price and auction and any problems are just a phone call away and great back up service.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    May 2017

    Thank you, Mick! We're glad that you're satisfied!

  • Nikki from Bishop Properties with Legend Realty

    Number of employees: 11-50 employees

    May 2017

    Simple to use, great staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Online showcasing of my real estate properties, with nice support staff to help out.

    Pros

    Been using my SAE site for almost a year now for real estate listings and so far I'm loving it! The support staff is great and personable, and I can see real changes on my site after speaking with them and giving them my suggestions. They worked with me to create and upload 360 degree pictures of listings which we embedded directly into the site to really showcase the properties.

    I liked that the platform had everything I needed to get started right away. I use it as my own website for my business now. It's all very intuitive and easy to get the hang of, and the support staff is always very helpful when I do have questions.

    I started out with a flat monthly rate with no contract. Most other options I found required some kind of long-term commitment, but with SAE I felt like I wasn't taking a risk. I eventually switched voluntarily to a contract for the discounted rate. The price is extremely fair, and the staff really makes me feel like I am a priority.

    Review Source: Capterra
  • Paul from Reco

    March 2017

    Disappointed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    During a live auction with several bidders bidding, the auction ended early and declared a winner. I was in shock, could not believe what just happened. I lost out on approx $13,000 and couldn't sleep that night I was so upset. I called the next morning and spoke to both owners, who said they would look into it and get back to me. Three weeks later I called back and cancelled my account because no one got back to me, and I didn't trust the software. There were some glitches a few weeks/days prior to the live auction. Tech support assured me that the glitches I mentioned were fixed and extensive testing was done, and that there would be no issues with my live auction. I wish that were true. I still can't believe what happened that night, and the owners not getting back to me. If one of my clients called me and said that my product failed which costed them some money, I would do everything I could to try and make them happy.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    March 2017

    Paul, We're very sorry about the bid extension feature not behaving as expected. While this would be unacceptable in any circumstance, it is especially so in an absolute auction like yours involving such large values. While we know this is of small comfort to you, your reporting of this issue did allow us to pinpoint and correct what turned out to be a very rare occurrence triggered only by a very specific sequence of events. Should you wish to continue in some capacity, we would be happy to offer you six free months of using our platform, and hopefully in that time we can earn your confidence back.

  • Alan from Weichert Auctions

    Number of employees: 51-200 employees

    October 2016

    SAE Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like the software. However, I would like to be able to move photos around and to see increased lotting capabilities.

    Pros

    Easy to customize.

    Cons

    Not being able to move photos around.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    October 2016

    Thanks for your input, Alan! We'd like to work with you on how you think we could better streamline the photo manager to make things easier in the future.

  • Rick from Father Time Auctions and Real Estate

    Number of employees: 2-10 employees

    October 2016

    I Am Very Happy To Be Using Sharp Auction Engine

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    He started using Sarp May 2015 for our private while label auction calender and online bidding platform www.fathertime.bid We recently adding the Sharp widget in out homepage, www.fathertime.com which has increased our SEO. The Sharp management and staff for very dedicated to developing the very best auctioneer platform possible. I cant wait for the implementation of everything they have planned. Keep up the great work, everyone. Please fell free to contact me regarding my Sharp experience 314.614.3841 Regards, Rick Bauer Auctioneer, CAI, AARE, CES, ATS, MPPA, BAS Realtor, GRI 314.614.3841 Mobile 314.962.4200 Office Father Time® Auctions & Real Estate 2850 Lawndell Drive St. Louis, Missouri 63144 rbauer@fathertime.com www.fathertime.com

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    October 2016

    Thank you Rick! Your feedback has been an invaluable tool to us over these last couple years. We hope to continue to have a productive, mutually beneficial relationship for years to come!

  • Hollisha from Cole auction

    October 2016

    Administrative assistant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well maintained website. The Staff is very helpful and Fast in response time, every time. I love carolyn!!

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    October 2016

    Thank you Hollisha! We love working with you!

  • David from Back Country Auctions LLC

    Number of employees: 1 employee

    October 2016

    Great Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can't say enough for the Staff at Sharp. Jamie and everyone has been so helpful in helping me get my online platform up and running. I still have a few kinks, every now and then, but a quick email to Jamie gets all my questions answered.

    Pros

    Ease of use

    Cons

    Not tech savvy at times.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    October 2016

    Thanks very much, David! We always try to do our best to make sure our auctioneers are satisfied with our services, and your input is invaluable in helping us achieve that!

  • Rich from Clerklink

    September 2015

    Cutting Edge but Simple and Easy to use

    Ease-of-use
    Quality
    Support

    Sharp Auction Engine is a great product of an auctioneer looking to get started in the online only auction world or even for an auctioneer looking for a simple to use website, Sharp has all the built-in features that an auctioneer would need to provide a high quality website for their bidders. Its a clean and simple solution for both bidders and the auctioneer alike. The customer service staff at Sharp is top quality and they listen to their user base when it comes to adding features.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    September 2015

    As knowledgeable as you are about the industry, we're taking your comment as high praise. Thank you, indeed, for the review.

  • Steve from Firehouse Antiques & Collectibles

    September 2015

    Pretty slick.

    Ease-of-use
    Quality
    Support

    Very slick interface and was easy for our bidders to use.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    September 2015

    You're a man of few words, Steve. Thank you for the review. We were shooting for a slick interface, and clearly we've achieved that.

  • Nicolas from Mendoza Realty & Auction Company

    September 2015

    Has been very easy to use.

    Ease-of-use
    Quality
    Support

    The pros are many but the most important part to me is the great support from the staff. I am not very technically savvy so personal support is important to me. I do not have any cons.

    Review Source: Capterra

    Response: Sharp Auction Engine, Sharp Companies

    September 2015

    Providing attentive and personal technical support has been part of our mission from day one. Thank you for your kind words. We are committed to keeping a standard of excellence in customer service.

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