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RingCentral Video vs Webex Suite
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.3 / 5
Value for Money
4.3 / 5
4.2 / 5
Customer Support
4.3 / 5
4.2 / 5
Functionality
4.3 / 5
4.3 / 5
Last Review Written
February 27, 2025
March 17, 2025
Pros/Cons
Pros
- Customer service is great. I am very glad I switched to Ring Central, not only do I get better service but for a better price.
- The IM functionality is great and well integrated. Our people from all over the country love it and have been able to save a lot of time on conference calls.
- Janna was my technical support representative and she was excellent. She had a great attitude.
Cons
- It's very confusing when signing up new staff as it appears you will be charged at the beginning of the process.
- Pricing structure is confusing. You also must download the app in order to use this software.
- At first, it was hard for me to determine if my mic was on/off and same with my camera.
Pros
- There is a fantastic free version of Webex, making it quite affordable. I also like that all you have to do to use it is click the link in an invitation—you don't even have to download anything.
- It was a great experience using Webex app. It is very useful for employees to communicate effectively especially those on a remote set up.
- This is a very good software for meetings and it is secure and fast comparing to Zoom and Teams. Their customer support are really great too.
Cons
- This tool, designed for businesses, was not ideal to use from the perspective of a student. It has an odd interface and was constantly running in the background on my phone which was very annoying.
- The thing that i hated using this application that it was taking a hell lot of time to connect. A number of time It stopped showing the picture while someone is representing.
- It is not working properly on mobile phones. Sometimes, I have problems with my computer (not with software) and I try to use Webex on my mobile phone.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
