--- title: "Slack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Slack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Slack is a good fit for you!" source_url: "https://www.softwareadvice.com/audio-conferencing/slack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) / Slack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-support/slack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-support/slack-profile/alternatives/) # Slack User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 24,199 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 17,383 reviews (72%) - 4 stars: 5,729 reviews (24%) - 3 stars: 912 reviews (4%) - 2 stars: 127 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. - Conversations feel more dynamic and efficient than email, and the ability to integrate our most-used apps has reduced a lot of context-switching. Once the team establishes good channel organization and notification habits, Slack becomes a powerful communication hub that boosts productivity and keeps everyone aligned. - The platform is flexible enough to support a wide variety of workflows and integrates seamlessly with many business tools. While managing notifications and information flow can sometimes be challenging in larger workspaces, the productivity and collaboration benefits far outweigh these limitations. ### Most mentioned cons - One of Slack's biggest drawbacks is that important information can sometimes get buried in busy channels, making it difficult to keep track of key discussions without using threads consistently. While the search function is generally good, finding older messages or files can occasionally take longer than expected. - Its free plan has limited message history and integrations. While it’s great for real-time chat, Slack isn’t ideal for long-form discussions or detailed project management. - Slack Connect and 3rd party app integrations are a good feature but can get annoying when the original user account is deactivated which kills any integrations or connections they originally setup. ## Slack customer reviews Showing reviews 1-25 of 24,199 (page 1). ### Great Team Communication Platform - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack is so much easier to use than other platforms I have had to use in the past. It has a friendly interface, options to create multiple channels, ability to add custom emojis, and overall makes it easy to stay organized in the workplace. It also allows me to easily share files with my team so everyone has access to them quickly. I use it in my daily routine to meet with my team and chat about our daily tasks. The huddle feature is great for that! #### Cons Sometimes it has bugs where it doesnt connect my meeting schedule or let me join huddles, but most of the time that it resolved by either restarting the program or restarting my computer. No major issues with Slack. #### Reasons for switching to Slack Slack is overall easier to use and has more features than Teams. --- ### Very useful for student projects and team collaboration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Slack has been really good. I find it especially useful for college projects and team collaboration because communication stays organized and everything related to a project can be kept in one place. It is simple enough for regular chatting but also has features that make it useful for more serious teamwork. The file sharing and search options are probably the features I use the most. For a student working on group projects, I think Slack is definitely worth trying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like how easy Slack makes it to communicate and stay updated, especially when working on college projects with a team. As a B.Tech CSE student, I often have different groups for different projects or activities, and having separate channels keeps everything much more organized than using one common chat. Sharing files, sending messages, and discussing things with teammates is also very convenient. I especially like that I can quickly search for old messages or files instead of scrolling through a long chat. #### Cons The only thing I found a little difficult in the beginning was getting used to all the different channels and notifications. If you’re part of many groups, it can sometimes feel like there are too many notifications. Once you customize the notifications and organize your channels, though, it becomes much easier to manage. #### Reasons for switching to Slack I moved from Discord because Slack felt more suitable for project work and team communication. Discord is great for casual conversations, but I found Slack more organized for keeping different projects, discussions, files, and updates in separate channels. As a CSE student, I also liked the way Slack keeps communication more focused and professional when working with classmates on assignments and projects. --- ### Absolutely the best; wish my team utilized it better - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Absolutely the best communication tool still. It's still very easy to use, share, promote collaboration and communication, and has enough tools built in. #### Cons It can be used a little too aggressively by teams and people turning it into a social media-like environment. --- ### Effective Collaboration Platform for IT and Business Teams - Overall rating: 5/5 - Reviewer: Dave R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We've had a positive experience using Slack as a collaboration platform across multiple departments. It has improved communication, accelerated issue resolution, and provided a centralized location for project discussions and file sharing. From an IT administration perspective, deployment and user management have been straightforward, the platform has proven reliable, and the available integrations have helped streamline daily business operations. Overall, Slack has been a dependable solution that has enhanced productivity and cross-functional collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack has streamlined communication across our IT, operations, and business teams by replacing lengthy email chains with organized channels and direct messaging. The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently. #### Cons As workspaces grow, conversations and notifications can become overwhelming without proper channel organization and notification management. Some advanced administration, security, and compliance features are also reserved for higher-tier licensing plans. #### Reasons for choosing Slack Software productivity, performance and stability. --- ### Best internal communication app - Overall rating: 5/5 - Reviewer: Shady A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I think it is the best chat app for internal communication, and the opportunity to connect with several other apps is just great to have all the necessary always at hand. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Quite easy to use, I prefer it compared to Teams for both visual and chat features. Also file sharing is better and files are easier to open (the in-app preview works really well). Never had major bugs and you can create as many channels as you want. You can connect several other apps like Drive, Calendar, Confluence and Jira which helps a lot with having everything in one environment. #### Cons Not the best one for calls. Should be improved to be more similar to Skype. Also not possible to record a meeting. Compared to skype/teams if you want to use it to talk with people from outside the company it is an harder process than just adding them via email address. #### Reasons for switching to Slack To have a close environment where to find people from the company only. --- ### Great chat experience, but the meetings could use a little attention. - Overall rating: 5/5 - Reviewer: Alex J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great overall. I do wish the meetings were a little better but i can deal with it because the chat and teams features are just so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Slack gives me so many things i can customize that it makes organizing chats or group chats so much easier then other chats. #### Cons The slack meetings are not great. They are very slow and have a pretty clunky interface. I think they are more focused on the chat features then the meetings. #### Reasons for switching to Slack Owner just hated teams so we made the switch and love it --- ### Free and Fast in Messaging - Overall rating: 3/5 - Reviewer: Md A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It has a feature for muting notifications. It is great, also easy to get into multiple threads for different type of chats. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I am doing some side chatting with collaborator using this. The app is fast, feels there is enough features on the dashboard. #### Cons The app looks kind of old specially the logo. Also. the UI for video call can be made more user friendly. #### Reasons for switching to Slack For better pricing. and also for using as per recommedation. --- ### Slack: Essential for remote work productivity...and employee engagement - Overall rating: 5/5 - Reviewer: Alicia R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Slack has been part of the corporate toolkits of the companies I've worked for since 2017 (across three different companies, from Silicon Valley to digital services work in the government contracting industry). I've used it while working 100% in-office at a globally distributed company; when a company was transitioning to remote during the pandemic's height; and now, at a company that has been remote-first since its inception in 2016. After I used it for the first time at one job, I started asking during interviews whether they used Slack, because I knew it'd be a difference-maker in my onboarding and overall day-to-day expereince. Also, since I started using it in 2017, I've been impressed with the feature rollouts over the years. It hasn't stalled, never gets stale, and keeps getting better. I've never been responsible for comparing Slack to other tools or reviewing corporate pricing, so I don't know the overall value for the money in dollars and cents, but as far as employee engagement goes, companies should seriously consider adopting it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since 2020, I've worked remotely as a business developer across two digital services companies. Slack has huge gains for my formal work (e.g., channel-specific topics by deals and projects; a customizable canvas for each channel to link helpful resources; the Huddle feature for impromptu calls; seamless integration with mobile; tons of personalization features to make it right for my workday - hello Focus Mode -; integrations, like with Google Suite that make is easy to share files...the list goes on) And it's also great for employee engagement, especially in a remote setting. With the right people contributing to an engaging company culture, Slack keeps the workday interactive and, dare I say, fun. We have channels to discuss hobbies and special interests, like our corporate Fantasy Football league, book clubs, and channels for working parents to commiserate, encourage one another, and remind us all when it's time to sign the kids up for summer camp (the right answer is February, every year). This is where the magic happens. As an elder millennial, I just love it. I'm efficient with work, and it brings back the best bits of the AIM I grew up on...but for work. It's also super reliable. Over the years and across countries, I've used Slack, I don't think I've ever experienced an outage. #### Cons Honestly, not much. The only time I get frustrated with it is when I need to invite partners (from external companies) into our workspace for targeted deal collaboration. When those folks come from organizations stuck with Teams, it's not easy to get them to adopt it for a limited time, even though it's easy enough to add them to the dedicated Slack workspace. --- ### Corporate Social Media platform - Overall rating: 5/5 - Reviewer: Abhishek M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful. The chat feature is great. Even if you clear the message from the sode bar, your chat doesn't gets deleted, it stays in cloud and will be resumed of message sent to the same person again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Channel creation. Could tag channels in other channels. Tools are interesting. Auto schedule feature for reminders, updates is the best part for Slack. Ease of use and Privacy is taken care of. #### Cons The delete message option should be enabled for Admins. Also, should show Private channel name in other channels for visibility to other departments. --- ### A Reliable Collaboration Tool with a Few Annoyances - Overall rating: 4/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Slack is a dependable communication platform that keeps teams connected and organized. It’s easy to use, integrates with everything, and makes daily collaboration smoother. While it has minor issues, it remains one of the best tools for team communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros *Slack delivers strong value for the money, especially for teams that rely heavily on messaging and collaboration. The free version is solid, and paid tiers unlock powerful features. *Customer Support is generally responsive and helpful. Most issues are resolved quickly, though complex problems sometimes require multiple follow-ups. *Very easy to use. Slack is intuitive and easy to navigate. Channels, threads, and search features make communication organized and simple. *Chat is fast, reliable, and easy to manage. Threaded conversations help keep discussions organized, and reactions make quick feedback simple. *Occasional glitches happen — slow loading, notification delays, or random sign-outs. Nothing catastrophic, but noticeable during busy days. *File sharing is smooth. Uploads are quick, previews load instantly, and integrations with Google Drive/OneDrive make collaboration easier. *Slack’s built-in huddles and calls work well for quick check-ins. They’re not as robust as Zoom or Teams, but they’re convenient for fast conversations. *Clean, intuitive interface *Fast messaging and reliable notifications *Strong integrations with other tools *Easy file sharing and collaboration #### Cons Occasional bugs and slowdowns Search can feel cluttered with older messages Meetings/huddles lack advanced features --- ### Great chat platform for businesses - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Slack is a great messaging platform for businesses. The UI is straightforward and intuitive. Public and private channels for specific projects/groups is a great feature and easy for end users to navigate. The huddle feature is good as well if you need to voice/video call and/or screenshare. The ease and ability to invite external people into your workspace is great as well. Admin reporting and analytics could be slightly improved though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UI is very easy to navigate and end users usually prefer Slack over many other messaging platforms. The use of public and private channels is very straightforward and easy for users to navigate. Collaboration with external individuals and/or other company workspaces is a great feature and very easy to setup. Licensing structure is pretty simple as well and you have the ability to invite external guests either to a single channel or multiple channels. #### Cons Message history/export for admins is only available on the enterprise or Grid subscription and even when you do get it, it comes as JSON file that you still have to parse through. Slack Connect and 3rd party app integrations are a good feature but can get annoying when the original user account is deactivated which kills any integrations or connections they originally setup. There needs to be a way to transfer that ownership/connection to another user or admin to keep those integrations as is. Admins also can't see or manage private channels which can be annoying. #### Reasons for choosing Slack Ease of use and simpler UI/navigation. Creating a "channel" in Teams is a nightmare. --- ### Great for Collaboration, But Can Be Overwhelming - Overall rating: 4/5 - Reviewer: Arthi R. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Using Slack has been a mostly positive experience for team communication. It’s great for real-time collaboration, organizing conversations, and integrating with other tools. However, managing constant notifications can be overwhelming at times, and finding older messages in a busy channel can be tricky. While it improves team connectivity, the volume of communication can become distracting, making it essential to manage notifications effectively for a smoother experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack has seamless team communication with organized channels, direct messaging, and file sharing. Its integration with numerous apps like Google Drive, Jira, and Zoom streamlines workflows. The search functionality is robust, making it easy to find past conversations. Slack's customization options, including notification controls and custom emojis, enhance user experience. It's a collaborative hub, improving team productivity and communication, especially in remote or hybrid environments. #### Cons Slack is sometimes overwhelming with constant notifications, especially in large teams or active channels. The sheer volume of messages may lead to important information getting lost. Its free plan has limited message history and integrations. While it’s great for real-time chat, Slack isn’t ideal for long-form discussions or detailed project management. Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users. #### Reasons for switching to Slack Teams get stuck frequently and was not reliable. Had lots of issues using teams especially calls. --- ### The Hub That Kept Us in Sync - Overall rating: 4/5 - Reviewer: Muhammad Z. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Slack was positive. It made team communication organized, file sharing easy, and collaboration efficient. The interface was intuitive, and notifications kept me updated, making teamwork smooth and productive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Slack offered great value for money by improving overall team productivity and communication efficiency The chat feature was easy to use, making real-time communication simple and well-organized File sharing was smooth and quick, allowing easy access to documents within conversations Meetings were reliable, especially with integrations that made scheduling and joining calls seamless Customer support was helpful and responsive whenever assistance was needed Bugs and issues were rare, and the platform felt stable and consistently improving Overall, Slack made collaboration fast, efficient, and easy for teams to stay connected and productive #### Cons Slack can feel overwhelming when there are too many channels and conversations to manage The free version has limited message history, making it difficult to access older chats Video and voice call features are not as strong as dedicated meeting platforms Some advanced features and integrations require paid plans Managing notifications can become challenging in busy workspaces It may consume more system resources during heavy usage #### Reasons for switching to Slack I switched because Slack offers better organization with channels and threads, smoother integrations, and a more user-friendly interface for daily communication. --- ### Slack it to me! My favorite team tool. - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Slack is my main form of communication at the office. It really helps me stay organized while handle multiple tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack allows seamless group coordination and communication. Great to be able to break off conversations with the team and even separate projects with the accurate team members. #### Cons Sometimes the attachments I try to send will not attach due to size. Not the biggest deal, but always nice to be seamless. #### Reasons for choosing Slack It was recommended to I me from another associate who had used it prior. #### Reasons for switching to Slack Slack is a much more professional tool with more features to collaborate properly above just instant messaging. --- ### A Great Alternative for Coworker Communication - Overall rating: 5/5 - Reviewer: Charlie L. - Verified reviewer: Yes - Industry: Motion Pictures and Film - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Slack has been great for my team. Whenever I'd talk to customer support, they would be very helpful, but honestly it wasn't that often that I needed help. My coworkers enjoy it, and it allows us to not have to just communicate by email, which can be pretty mundane. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack allowed me to communicate with my team with the utmost ease. The chat features allow for an easy and lighthearted conversation flow. Many of my coworkers enjoyed the UI customization options that made each of their individual accounts unique. I think it is a fantastic value for the money. #### Cons Sometimes, even when turned on, notifications would not pop up on mobile. This caused many team memebrs to miss things or respond to urgent maters later than needed. #### Reasons for switching to Slack My bosses wanted something that was easier to use and less clunky, and Slack was the answer to that. --- ### Teamwork Made Easy - Overall rating: 5/5 - Reviewer: France Jhannen R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I’ve had a good experience with Slack. It really helps keep the team connected, and the chat feels easy and natural to use. I like that it brings all our tools together so we don’t have to keep switching apps, and things like file sharing and search work smoothly. The interface is simple enough that new members can pick it up quickly. On the flip side, the storage limits and pricing can be a bit frustrating, especially for smaller teams, and the notifications can get overwhelming if you don’t adjust them. But overall, it makes collaboration feel a lot more seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Slack is how it brings all our conversations and tools into one place, making teamwork feel smoother and more connected. #### Cons The biggest downside for me is Slack’s storage and pricing — they can be frustrating over time unless your team upgrades to a higher plan. --- ### An Essential Platform for Everyday Collaboration - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Our experience with Slack has been very positive. It has become our primary communication platform, making it easy for teams to collaborate, share updates, and stay connected regardless of where they are working. The intuitive interface, reliable performance, and wide range of integrations have helped streamline our daily workflows and improve productivity. While there are occasional challenges with managing large volumes of messages and notifications, the benefits far outweigh these minor drawbacks. Slack is a dependable collaboration tool that has significantly improved communication and teamwork across our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Slack is how easy it makes everyday communication and collaboration. It keeps conversations organized through channels, which helps reduce unnecessary emails and makes it easier to find information related to specific projects, clients, or teams. The chat experience is fast and intuitive, and features such as threads, mentions, reactions, and reminders make communication much more efficient. File sharing is also very convenient, as documents and links can be shared directly within conversations and quickly accessed later. Slack integrates well with many of the tools we already use, which helps centralize notifications and automate routine updates. Overall, it is easy to use, reliable, and offers good value for money considering how much it improves team coordination and internal communication. #### Cons One of Slack's biggest drawbacks is that important information can sometimes get buried in busy channels, making it difficult to keep track of key discussions without using threads consistently. While the search function is generally good, finding older messages or files can occasionally take longer than expected. This could be solved with the pro version though. Overall, these are relatively minor issues, and Slack remains a reliable and highly effective communication platform. --- ### Excellent Team Collaboration Hub, But Requires Mindful Notification Management - Overall rating: 5/5 - Reviewer: Jake P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our team uses Slack daily, and it has drastically improved our collaboration efficiency by cutting down internal email threads by more than half. It essentially acts as our digital office space, keeping everyone connected regardless of whether they are working remotely or in the office. Aside from the occasional notification fatigue and the premium price tag, it remains an indispensable tool for our day-to-day operations, quick huddles, and project tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The real-time chat interface is incredibly intuitive, making day-to-day team communication seamless. I love how easy it is to organize conversations into dedicated channels for specific projects or departments, which completely prevents our email inboxes from getting overloaded. The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub. #### Cons While it excels at quick communication, managing notifications can quickly become overwhelming, especially if you are part of multiple large channels. It takes a bit of time to configure the alert settings properly so you aren't constantly distracted by non-urgent messages. Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads. The pricing structure can also feel quite steep for smaller teams as you scale up and need historical message retention beyond the basic tiers. --- ### Great communication tool with smart features that keep the whole team aligned - Overall rating: 5/5 - Reviewer: Kaynan S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with Slack has been excellent. It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing context in busy channels. The AI-powered summaries are particularly helpful when catching up on long threads after being away. Having all team members in dedicated channels for different topics makes collaboration easy and keeps everyone informed about what is happening across the company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The thread system keeps conversations organized and easy to follow, even in high-traffic channels. The AI summary feature is a great time-saver for catching up on missed discussions. Having all teams and topics centralized with proper channel organization makes communication very efficient across the company. #### Cons Notifications can be overwhelming if you are part of many active channels. It can take some time to configure the right notification preferences to avoid unnecessary interruptions throughout the day. --- ### The Quiet Backbone of How Our Team Actually Works - Overall rating: 5/5 - Reviewer: saidi b. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered lack has been one of those tools that just quietly becomes essential. You don't really make a big decision to rely on it it just kind of happens because it works. The overall experience has been really positive. It sped up how we communicate, made it easier to stay on top of what's happening across the team, and honestly just made work feel a bit less formal and more human. Instead of everything being this rigid back and forth over email, conversations happen naturally and things get resolved faster. There are rough edges here and there the notifications can get out of hand and the pricing stings a little as you scale but when you zoom out, the impact it has on how a team functions together is hard to argue with. It's one of those tools where once you've used it properly, going back to anything else feels like a step backwards. For remote or hybrid teams especially, it's pretty close to irreplaceable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Slack is honestly just how natural it makes communication feel. It doesn't feel like a work tool it feels like texting your team. You ask something, you get an answer, you move on. No drafting a formal email, no waiting a day for a reply, just a quick back and forth that actually keeps things moving. The channels are a big part of that too. Everything has its place — there's a channel for the project, a channel for random stuff, a channel for announcements and nothing gets mixed up. You're not digging through one giant inbox trying to figure out what belongs where. And the integrations are just everywhere. Your notifications from GitHub, your alerts from whatever tool you're using, your standup bot it all just flows into Slack and suddenly you have one place where you actually know what's going on. It just makes the whole team feel closer, even when everyone's working from different places. #### Cons What I liked least is honestly the notifications. Once your team grows and you're in a bunch of channels, it becomes a lot. You're constantly getting pinged and if you're not careful it just kills your focus. You end up either checking Slack every five minutes or missing something important because you muted too much. The search is also not as smooth as it should be. Finding an old message or a file someone shared three weeks ago feels harder than it needs to be. You kind of have to remember exactly what was said to track it down, which defeats the purpose. And the free plan has that message history limit which is genuinely frustrating. You go back to find something from a few months ago and it's just gone. For small teams or startups watching their budget, that feels like a pretty big thing to lock behind a paywall. None of it is enough to walk away from it, but you do feel the friction after a while. --- ### Best business communication platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with slack is amazing and I love using it everyday for work. Having used other business communication platforms such as teams, Slack is much more responsive and easier to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I use slack literally everyday during for my work, where I direct message my colleagues, comment on threads, and keep up to date with channels and groups. Slack allows me to seamlessly communicate and work with my colleagues. There are many features I love about slack, such as the threads feature to categorize conversations, huddle feature to quickly hop on a call with colleagues, and the activity tab to see the latest activities to follow up and keep up to date with information. #### Cons There isn't too much cons about slack, but I notice periodically some features with Slack can be down at times, such as slow search times, slow responsiveness and lag. Most recently, the search feature in slack wasn't populating any searches. However, these are almost always incidents and bugs that Slack acknowledges and fixes within 1-2 hours. --- ### Slack corporate messenger - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Slack is great as a corporate messenger. It's simple and convenient to use. In general, it has all the necessary functionality for messaging and calls: good quality video and screen sharing in calls, groups creation and archiving, files exchange, etc. It's easy to sync it with other software to receive notifications (Gdrive, Hibob, Hubspot, etc.). #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I can sync Slack with my Google calendar (it's very useful as I receive reminder notifications 1 minute before my meeting). It's easy to create groups in Slack (even with external users) - we use it to communicate with out external providers too. It's also possible to create polls in slack channels and templates for standardized messages. Now the AI tools have also been actively implemented in it. It generates recap of all messages received (especially long ones) - it helps reduce the time on reading some long less important messages. #### Cons Nothing in particular. No issues or bugs identified so far. Maybe it could have some GIFs available, even though it is for corporate use but we sometimes use them in my team. --- ### Perfect for Team Collaboration & Quick Chats. - Overall rating: 4/5 - Reviewer: Luis V. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Slack has been great in helping our Broadcast Media staff stay connected in and out of the office. The chat and file sharing capabilities are a big time-saver in getting sales pitches and updates to clients. It may not be ideal, but the good outweighs the bad. Any sales team that needed to get on the same page, I would recommend it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I use slack to communicate with my teammates during the day without having to continuously email back and forth. The ability to create specific channels for particular clients/projects is great, very easy to find what you're looking for when dealing with campaigns. I like the fact that I can send larger files like say a media proposal or a script etc. without putting the person receiving it at risk of having their inbox clogged. #### Cons Occasionally, I will not get a notification when I need to, and have to manually check. It's also not the best way to store older files, sometimes have to search for older files in channels and it's cumbersome. I have experienced some smaller issues such as the app freezing during calls, but nothing insurmountable. The customer service is useful when there are any issues. --- ### Straightforward team chat and project organization - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Slack as a member of multiple organizations of different sorts, and it has been an effective and easily understandable tool at all of them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Slack is a very easy to use, has a free tier is more than enough for many organizations, and is effective for almost any organization to use. #### Cons I have found that some of the integrations with other services can be a bit fiddly, but it's unclear whether that's Slack's doing or the other services. I'm also not a fan of it hiding channels and/or DMs after a period of inactivity, but that's just a personal preference. --- ### Good chat app - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love centralized chats and external chat capabilities. I like that I am able to keep up with team members more quickly than email. #### Cons The text functions are pretty basic— for example, as I am typing I am not able to press enter to create a new paragraph. This doesn’t align with standard text practices. ## More reviews [Next reviews](https://www.softwareadvice.com/remote-support/slack-profile/reviews/?page=2) --- Slack Reviews, Pros and Cons - 2026 Software Advice