Overall, after having used other audit software in the market by FAR this is the best one. It's easy to use, flows nicely just like an audit tool and is highly customizable based on how you want to audit. You can make it as easy or as complex as you want.

Easy to use, compliant, tons of features, customizable, great reporting tools, can audit surgeries, add your own templates. Web Based, free educational tools and webinars to assign to providers!

Uploading bulk notes doesn't work well, can't separate out automatically within software. Cannot report out by comments used. (in excel format all the comments are put into 1 cell)

Excellent

I like that it can be customized in a multitude of ways. You can customize both audit settings and report settings. It also has short webinar modules for training on provider issues.

I am unable to import all fields of reports from Cerner to match all fields that I utilize for audits.

Training and support team are available however having them as a middle person for integration is frustrating.

Robust reporting, Training Team and Customer Support are awesome

My team have been using Audit Manager to perform physician audits since September however the integration/claims connect still is not complete. We've been paying for this feature and haven't benefited by it. In addition, a significant request to add charge and payment, since we were told adding and maintaining payers FS would be cumbersome and resulted to refer to the Medicare FS, required an upgrade with an additional cost. Our organization uses financial compliance accuracy to benchmark our audits, this is a deal breaker as we are not changing our current method.

Overall I really like Audit Manager and I am a return customer. No system out there is perfect but this one is almost there.

Audit Manager is fairly easy to use once you get to know the system. I like that as an administrator I can see the status of all projects. It is very easy to create the projects and upload the supporting elements. Implementation is very easy and quick, and all of my staff got started right away. Customization is amazing. the Healthicity staff is amazing and very knowledgeable in their field.

We have found that we have to double enter items in order for them to be captured. We really wish thing could be captured during the first step in the review instead of having to re-enter at the end. The screens take a little time to load and the number of times you have to click on save becomes tedious and thing do get lost. Customizing to capture elements for reporting purposes when the data is already available is causing double work on the staff and possible human error.

We perform different types of audits, Annual audits, New Provider audits, Compliance Committee audits, Integration Audits, and New Business Analyses. We also perform focused audits depending on the OIG watchlist.

Ease of customization, user-friendly to perform audits. Historical data for a specific provider or group is easy to capture.

They got off to a bit of a rocky start in the beginning. At the time, Healthicity didn't have a lot of end-user training for their new clients. Customer service was a little slow. That has been rectified and we receive much faster responses. Ease of contacting support greatly improved.

Some of the problems that we solved moving from a manual system to Audit Manager was organization of our Documentation audits as well as being able to locate a specific providers audit for a specific year. The reporting process is easy and the provider report is very easy for me to review with the provider.

I have been using Audit Manager for a little over 5 years and have been extremely happy with the product. The pricing at the time that we were looking for audit software drew our attention. Before this purchase we documentation audits manually with a spreadsheet document but had no way of monitoring or comparing our provider results. This quickly met our needs

I cannot think of any cons, AM does everything that we need it to do.

We had a great experience with Audit Manager, it just became too expensive for our practice.

Being able to view notes within the product.

Price, compared to other products this is 3 times as much. :-(

Great product, ease of use, and overall great experience utilizing the system.

The ease of report generator for tangible results to providers

Not too many cons just system is slow at times but that could be due to internet connection or mutiple users at one time.

The reporting features allow us to provide quality feed back to our Providers and office managers.

User friendly, quality reports, and educational training videos have been very helpful

Not compatible with eCW as this is our EHR system

We are able to pinpoint issues that the physicians are having & the reports don't lie so the MD's are having to make the correct adjustments. This keeps us compliant with CMS, etc.

The system is easy to add/delete physicians as they come & go. It is also very easy to create an audit with the parameters and assign the MD's & auditor. The audit reports are very helpful, they do all the math for you. Less clicking than MD Audit!

Occasionally there are slow downs. After you click to open a claim, you need to click again to add the patient name.

the ease of use- product is very user friendly

missing elements to capture patient date of birth

Overall, love the product. It increases our productivity.

I love the reports that can be generated with the data collected.

I found that the Opthalmology CPT codes do not calculate correctly and i have to manually override them.

The program helped organize our new internal audits program/department and got us on the right track for compliance with auditing documentation and coding.

Very helpful when it came to organizing audits and seeing what needed done and when. Initially prior to 2021 E/M guideline changes, the program was very helpful in determining overall MDM levels. The software was easy to use and the reports were clear and easy to understand.

I don't have any complaints necessarily.

I believe this is a good product, but adequate training was not given.

Ease of use perhaps because of lack of training.

Since using Audit Manager we have been able to indicate the areas our providers needs help in.

Audit Manager is easy to use for first time users of auditing software. Healthicity offered training when setting up to ensure you were prepared to start auditing.

That there is not a drag feature when moving ICD/CPT codes.

Audit Manager is easy to use. It's very user friendly.

I just audit the assigned providers and I cannot remove providers that may have been added in error, manager needs to do that.