About Tandem Software

Tandem's web-based application is designed to manage the compliance burden of information security regulations and improve the security posture of each of its users. Tandem is a business-to-business software as a service (SaaS) company and provides 12 unique, yet integrated, products as part of the software suite.

Used by more than 1500 U.S. financial institutions, products include Risk Assessment, Policies, Business Continuity Planning, Vendor Management, Social Media Management, Audit Management, Phishing, Cybersecurity, and more. Software features include secure document storage, unlimited users, roles & responsibilities, tasks, email reminders, and incredible support.


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20 Reviews of Tandem Software

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

June 2018

User Profile Picture

Jason from Heritage Bank USA

Verified Reviewer

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Excellent customer service, frequent and useful updates, easy to use.

Helped with policies, procedures, and monitoring. Helped get thru many exams.

Pros

Ease of use is a big factor. The software upgrades have been very useful. And with each upgrade, they issue detailed instructions on how the upgrade works and what steps to implement the upgrade. I also greatly appreciate the webinars. They are very responsive to the users.

Cons

Not really much that I can think of. We use all modules in the software. I have even had examiners brag on the software, which never happens.

June 2018

Jeff from Community Bank and Trust of Florida

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Tandem is simply the Best of Breed Information Security Risk management software.

Pros

We utilize most of the Tandem software modules. All modules are very feature rich, yet very similar user interface makes learning new features or modules seamless. Very active user community with most new feature requested implemented for all to utilize. Support is nothing less than EXCEPTIONAL. The rare cases i have needed support, they are always quick to respond, very thorough and quick to resolution. Although i have only been to two KEYS conferences (as of yet), they are very beneficial and always learn new ways to utilize the software. Our CRM's have always been great as well. They check in regularly to make sure all is going good and anything needed. I would recommend CoNetrix to anyone looking for Enterprise class Risk Management platform.

Cons

The only modules that did not fit our needs was the initial Phishing and Training modules. They are well developed products, but we felt they needed some time to mature. We will revisit them again in the future.

September 2017

Craig from United

Company Size: 1,001-5,000 employees

Industry: Banking

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

3.0

Functionality

2.0

September 2017

Software from a bank we acquired

Very little compared to the main software we use. It is cheaper in grand scheme things but not what a large bank would need for Vendor Management.

Pros

The ease of use, and the unlimited amount of entries into the respository that an user can upload into their database. Cost also

Cons

Very limited on reporting as well as not a thorough Risk Analysis dynamic To mean, just an online document holding bin.

June 2018

Kerry from Lea County State Bank

Company Size: 51-200 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Tandem has been a great addition to our organization. It keeps us ahead of the regulatory curve.

Regulatory compliance and vendor management.

Pros

It is constantly updated to incorporate new regulations and to improve the functionality of the program. Any changes to the regulations are reflected in the programming quickly so, as the end-user, you know where they need to be applied. And they listen to the users to improve the program to fit the needs of the "real world". New features are added quarterly to improve the user experience.

Cons

Both good and bad, there is a lot of interplay between the different modules. Since all of the modules are tied together making a change to one may require you to make corrections to several others. This is not always evident until you go into the other modules.

July 2018

Lauren from KJS

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Best of the Best!

Pros

This software is incredible. So is the CoNetrix company. The Tandem suite of products pull from the same data set so Information is shared amongs modules and it is not necessary to re-enter data time and time again. They keep the software aligned with regulations and roll our changes when necessary. Their customer support and responsiveness is second to none. I love working with these products and this company.

Cons

The only thing I would change is to add the ability to put attachments, images or diagrams in some of the fields. Ex: In a policy I may want to have a flowchart...