Blitzz

RATING:

4.7

(20)

About Blitzz

Blitzz is a video-powered support platform that provides users the tools to organize inquiries, visualize customer issues, exchange files & documents, collaborate and more. The software was specifically designed for field services such as IT specialists, electronic engineers, medical equipment technicians, insurance providers and more.

Blitzz Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Blitzz

1 - 5 of 20 Reviews

User Profile

Ryan

Verified reviewer

Electrical/Electronic Manufacturing, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

The absolutely simplest way to support customers via video

Blitzz is not only so convenient to use but is also a lifesaver as it provides wide aspects of a feature that allows the technical process more efficient and effective. This product ensures that a customer's demands are addressed by providing prompt, responsive, and enthusiastic service, and unlike any other platform, this one is unique for Link, SMS invites, and video conferencing when you need technical support for it allows you to click on the link directly without redirecting to another website, send a meeting invites anytime, and it also provides a great quality of videos or images, you can even share your screen to accommodate your concern on one end.

PROS

Blitzz is very convenient and easy to use. It is a lifesaver for us with the wide aspects of features that allows us to remotely and efficiently fix technical problems.

CONS

I don’t find any problems using Blitzz. It has the best feature I could ever experience and I am satisfied with it. Blitzz does not require any downloads on your computer or mobile device and is easily the most beautifully designed video support software. I like the Markup and annotation feature, which allows me to capture photos and markup notes during a call with location and timestamp.

Vendor Response

Ryan - Thank you so much for your support and feedback. Our customers truly define our Product Roadmap!

Replied August 2022

Liam

Oil & Energy, 1,001-5,000 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

Blitzz Review for AES

Blitzz is really great. We have been using it with our HMT-1 headsets for a couple of years now. We used to use an instance hosted by one of our partners (GCI) and now have our own instance. It's not part of our day-to-day operations (although it could be one day) but we very often do very technical work in remote locations that requires support. Now we don't have to fly in an expert, we can bring them in on the headset and it works great.

PROS

The interface is highly optimized for supporting a remote, technical workforce. It's easy to provide technical guidance to folks in the field. It's easy to get up and running.

CONS

I would like to be able to record the whole session. I would also like to be able to dial in guests with a guest link without having to get them a Blitzz account - sometimes we have lots of people dial into an operation. We want to be able to host the Blitzz instance on our own (or client) clouds due to security policies.

Reason for choosing Blitzz

One of our clients encouraged us to get our HMT-1's up and running with MS Teams, because their IT department decided it would be easier for their end users to integrate with Teams than Blitzz. Blitzz is a better tool for us because teams doesn't have the same optionality for providing feedback (drawing on the screen is a particularly useful feature).

Vendor Response

Liam, thank you so much for taking the time to review. We really appreciate your business.

Replied February 2022

Keith

Government Administration, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2021

Blitzz

Blitzz is easy to work and use. It is a great tool to have inspections.

PROS

The Blitzz software is easy to manage and use. A good Wifi or Internet connection and the virtual Blitzz app can be used in any part of the house for an inspection.

CONS

Volume problems at the initial connection. May have to stop video & restart video to make a better connection for sound.

Vendor Response

Hi Keith - Appreciate your review and comments. We will reach out to you on your volume problems to offer suggestions. Thank you so much.

Replied September 2021

Anjel

Oil & Energy, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Blitzz is better than you think.

I never had an issue. I never thought about switching the product. Nor did I think about the price of the product because it is so good at what it does.

PROS

Blitzz is relatively an easy software to use during both the admin side and client side. It focuses on more technician friendly features and does not deviate from the purpose of the intended product idea. Blitzz is more of a "NEED HELP NOW" so "LETS HELP NOW" business motto.

CONS

Blittz really has it all. You cant really complain about not having something because all of the essentials and luxuries are already available.

Reason for choosing Blitzz

blittz offered all the features i needed and more.

Vendor Response

Anjel, thank you so much for taking the time to leave an excellent review. We really appreciate your business.

Replied August 2021

Taye

Government Administration, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Great inspection software minus the clutter! SIMPLE to use!

I think it has been great! Again, Simple to use for both users. Very Simple! Others programs have too many options and confuse the users.

PROS

I really like how no software is required to be download and is compatible with phones and androids. YOu also have the option to download the app but it works on chrome on your mobile device. Second, it is very simple to use, other software has too many features that are not needed. It has all the needed items. Example: Private Policy agreement customers have to agree to before starting the service. Easy user managment.

CONS

The software is too reliant on mobile connections or wifi connections. If you have been poor service on your mobile phone it will be difficult to do the virtual inspection. Integration might be difficult we use two systems to track and schedule an inspection. Then this system actually does the virtual inspection itself.

Reason for choosing Blitzz

Simple to use! We have end-users who are not well verse with computers or mobile devices. We need something simple that had all the options we need. Nothing extra to confuse users.

Vendor Response

Truly appreciate your review Taye. Our goal is simplicity for users, that is how you get things done! We are looking for options and suggestions. Thank you for your review.

Replied September 2021