All Duo Security Reviews

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Barry

Information Technology and Services, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2021

Duo Security - Easiest DFA hands down

User Profile

Matthew

Verified reviewer

Computer Software, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2022

Simplified Security

I enjoy the endpoint security perspective of the application coupled with the simplistic user interface - this is very good for non-tech users working remotely.

PROS

I like that Duo let's you know what might compromise your experience on a platform. It tells you to upgrade your android/iOS handset and gives a severity level. This is great from an endpoint security perspective.

CONS

At times - the app takes a little time to prompt the user that an attempt is being made. This may be a function of slow infrastructure, but it is hard to assess.

Jonathan

Photography, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2023

J.L. Duo Security Review

Duo Security was the second-in-line when it came to authentication and data security for protecting my device's applications but really fell short when it came to the execution of its actual functionality when the time came. So, within the time period of installing and using the software, I soon uninstalled it in search of another software to satisfy my needs with less complications.

PROS

Duo Security's simplistic design format makes any user, including myself, notice any and every possible feature available and if unsure, can contact their support team who replies in a very short span of time.

CONS

There were times in the past where I would use Duo Security as a two-factor authentication system to login my Instagram account. However, on those times the code that would refresh every 30 seconds was always deemed incorrect. And so I would have to disable the software's functionality and risk my account security to simply login to Instagram.

Reasons for switching to Duo Security

Since most of my apllications were centered around using Google services, it only seemed fit to install and utilize another one of Google's software applications to protect the very data kept on their servers.

Krishna

Pharmaceuticals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2020

Beware! Customer service has been non-existent following Cisco acquisition

PROS

We have used Duo for many years. It was easy to implement and has always worked well.

CONS

Last year we negotiated bulk pricing and paid in advance for a 14-month term. Later we discovered that they had never provisioned our licenses and were still billing our credit card. Now, four months later, after numerous phone calls and more than a dozen emails, they have still not provisioned the licenses we paid for. They have acknowledged that this is their mistake and they need to fix it, but they seem incapable of doing so. I get the sense that their organization is completely dysfunctional following the Cisco acquisition. Given that they cannot solve the challenge of "how does a customer purchase your software?", I am worried what might happen if you came to them with anything more difficult.

Nicole

Hospital & Health Care, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2023

Great program for security

Overall great. Easy to use. Quick verification. Like the test or call option.

PROS

Easy to use. Love the access to this on my phone. Provides great security measures to avoid unauthorized log in.

CONS

Requires multiple log in pushes when changed from different applications within the same program. One verification per program would be nice.

User Profile

Stephen

Verified reviewer

Computer Software, 501-1,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed September 2020

Security to fill a gap, but not comprehensive offering

Duo Security is a strong SaaS product to fill the very specific infrastructure gap of 2-factor authentication for infrastructure.

PROS

Duo Security is a great product to fill a very specific gap in infrastructure security, specifically for SSH management. For requirements for 2-factor authentication for SSH, Duo is quick to implement

CONS

Duo is difficult to enroll users with, which creates a significantly higher administrative overhead than other options. There are also significantly more delays in the Duo pushed-based notification systems (depending on the user and their network, etc.), which can cause issues for users authenticating.

Reason for choosing Duo Security

G Suite SAML login was more difficult to implement in very specific situations than simply purchasing Duo. In the future, the goal is to move to a more BeyondCorp style model where each specific application can use SAML and not rely on Duo

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Duo Security Review

Duo keeps me protected, and it's very easy to use and understand for new users.

PROS

Duo saves me so much time and keeps all of my sensitive information protected within my organization.

CONS

I don't like having to wait for it to send an authentication notification to my phone all the time, but that can be bypassed using the "trust this browser" feature.

User Profile

Orwell

Verified reviewer

Consumer Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Mobile authenticator user review

For me I can describe my experience with the mobile authentication app as very convenient for the security of my work computer since I have my phone at all time and my phone also has a password so that adds another wall of security for my companies sensitive information.

PROS

Duo security mobile app is very convenient since i am working from home and have my phone on me all the time and it is very easy to use the mobile app you just need to open the app and it will show you the one time code for my computer login. And you can also refresh the code anytime if you get it wrong.

CONS

For my use it is very convenient and I have not yet got in to anyproblem using the mobile authenticator.

User Profile

Mayowa

Verified reviewer

Research, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2023

I love the different options provided for authentication

PROS

I love the different options provided for authentication such as duo push, phone code, and phone call. These options make it more accessible to use the software. In instances where I can't use my phone, I can simply use a code for authentication. I also like that some sites allow me to authenticate just once a week as opposed to every time. Furthermore, I like how it can connect to my other devices. I often use my Apple watch to accept the Duo code and it makes it just much easier to use.

CONS

Sometimes the code doesn't work and I have to write down a bunch of code to find one that works

Rilwan

Verified reviewer

Media Production, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

The right multi-factor authentication solution

PROS

As a result of the type of company we run, it is vital to incorporate multi factor authentication. The setup is easy, the platform works most of the time and the customer service is amazing as well.

CONS

So far, nothing that I can think of from using for over 1 year.

Juan

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2023

Security goes first

PROS

It's a great app for cybersecurity and authentications, also works in different platforms

CONS

So far, I have no cons with using the app.

Anonymous

1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

"Streamline Your Security with Duo: The Ultimate Solution for Easy and Effective Protection"

PROS

Duo Security is a popular vendor that offers a cloud-based multifactor authentication (MFA) solution, which provides many benefits, such as:1. Strong Authentication: Duo Security provides strong authentication to secure access to your applications, devices, and data. Its MFA solution helps to ensure that only authorized users can access sensitive information, preventing unauthorized access.2. Easy Integration: Duo Security can easily integrate with a variety of applications, such as VPNs, cloud applications, and on-premise solutions. This makes it easy to add an extra layer of security to your existing IT infrastructure.3. User-Friendly: Duo Security is user-friendly and easy to use. It offers a range of authentication methods, including push notifications, SMS, phone call, and biometrics, making it convenient for users to access their accounts.4. Comprehensive Dashboard: Duo Security offers a comprehensive dashboard that allows you to monitor and manage authentication events, track device compliance, and gain insights into your security posture.5. Security Features: Duo Security offers several security features, such as device visibility and control, policy enforcement, and adaptive access policies. These features help to ensure that your organization's security policies are enforced, and only authorized users can access sensitive information.

CONS

Some potential cons of Duo Security may include:1. Cost: Some users may find the cost of Duo Security to be higher than other security solutions in the market.2. Integration: While Duo Security integrates with many applications and platforms, some users may experience difficulties in integrating with specific systems or may require additional configuration to work effectively.3. User Interface: Some users may find the Duo Security user interface to be confusing or not as intuitive as other security solutions they have used in the past.4. Customer Support: Some users have reported experiencing slow response times or limited support options from Duo Security's customer support team.

Matthew

Consumer Goods, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed September 2023

It's needed, and it gets the job done

It's been fantastic when it works, which is 99% of the time, but man, that 1% is not super fun, but all programs have problems, I'd say this is most likely still one of the best choices.

PROS

What I most like about duo security (considering it's application that basically has one purpose with a few different avenues of getting there) is the simplicity. It also is a bit more modern feeling than your email and text authenticators, which is nice. I'd say that this program, if you're looking into authenticating software's, is most likely one of the best choices, next to microsoft's.

CONS

I've randomly (very rarely) had my duo logins just removed from the app, and it is a HASSLE to get everything back ESPECIALLY if you are incorporating this into a business. You're basically having to prove duo screwed up to try to get your authenticating account back onto the program, without having it on the program, it's not super fun, but at least it doesn't happen very often, other than that, great program.

Carlos

Information Technology and Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2019

Amazing Two-Factor Authenticator

Great experience, user friendly and having this installed as an app on your Smartphone and not a physical key is amazing!

PROS

You get push notifications instantly, and you don't even need to get into the app, it can display a notification in your notifications bar (Android User) and you can approve/deny from there. Also, if by mistake you deny the login attempt, it gives you a "second chance" to get into the app itself and approve it.

CONS

Nothing to complain about this as of now, I was an RSA SecurID user and having to carry that small key was a nightmare. One thing I'd like is to get Duo Security for Windows, I work remotely and I could have that installed on my home's PC. What if I get my phone stolen and unable to buy a new one???

Reasons for switching to Duo Security

Nothing, I work for another company now

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2023

Does exactly what it does!

Really, my experience is very positive. When I am disappointed, it is usually because it work well All The Time so I expect to be perfect, but perfect it a high bar to set for anything. I use three different Dual Auth apps and three physical tokens for different applications and Duo it in the top two in terms for favorite in ease to use.

PROS

The PUSH to mobile functionality is just about as easy to use as you can get. Also, I can use the same app for different authentication of different unrelated systems.

CONS

The Duo PUSH does not ALWAYS work 100% of the time, but does work 90%. Usually when inside or around electronics, but that is to be expected like with text messages or regular phone calls.

User Profile

Alec

Verified reviewer

Semiconductors, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed April 2021

Duo is a standard and effective tool for secure access

Duo security is my main program for two factor authentication, and I will continue to use it for this! I like how simple and easy to use it is, and I am thankful that I can trust this program to help secure my accounts.

PROS

I like how simple and straightforward Duo is as a tool -- when I need to connect to a program requiring two factor authentication, I can simply attempt the login and Duo prompts me via my phone, which I can then authorize. I like how simple and straightforward this tool is, and I am grateful that it helps me secure access to my private accounts.

CONS

What I like least about Duo is how limited the features are of this tool. Sometimes I need to connect to an account using Duo but don't have internet on my phone, and I wish Duo provided alternatives for authentication via computer or phone, but this program lacks these features.

Karan Preet

Accounting, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

One of the most amazing Security tools in the market

PROS

Easy to use. Allows smooth and detailed authentication of unknown users which protect the company from cyber frauds. Very secured tool by cisco and widely deployed in many organisations. Their application on mobile is also smooth and great. It protects user's data in the safest way

CONS

Third party integrations with tools and software in which we want to add MFA or authentication can be hard sometimes due to compatibility issues with this tool. Secondly, there are lots of tools in market which provide similar features and IT security protection in cheaper prices.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2021

Secure but Time-Sensitive

PROS

I use Duo on a daily basis to login to my company's VPN and again for internal company resources. Once it's setup it's pretty easy to use. I appreciate that it syncs with my phone so I can just click a button on my phone to ensure it is me.

CONS

I have to login to Duo twice a day and I usually do it at the same time. If I do them too closely together, one of them will say it timed out and I have to start the process all over. If I close all of my internet windows, I have to re-certify everything again so that can be annoying. Also, I purchased a new cell phone after several months of using Duo. It did not recognize my new phone and kept sending my codes to my old phone. It was a frustrating process to reconfigure everything to log on for work. On top of that, I don't love that I have to use my personal device to log on to my work device. It's another app that takes up space on my personal phone.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

2FA For the Enterprise

We wanted a 2FA solution for our VPN and password management solutions. Duo integrates with both. We also needed a 2FA solution that can be used by a wide variety of users. We have many remote users so being able to authenticate via app, text, or phone call makes it easy for all of our users to gain access in a way that is secure and available to them.

PROS

Duo has made it easy for our company to use 2FA across several of our services. It's easy to implement and easy to manage. Duo integrates easily with 3rd party applications and services. Users can use multiple ways to authenticate to Duo.

CONS

Push notifications to Cellphones can be spotty if a user has poor cell reception. Not necessarily a failure on Duo's part but it should be considered if you are going to use the App Push for authentication.

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed March 2021

Lightweight, High-Security MFA App

I've really enjoyed using Duo. It quickly became a seamless part of my daily workflow across my organizations single sign-on process in a variety of programs and applications.

PROS

Our organization implemented Duo for its organization-wide single sign-on multi-factor authentication program in the last year or two. The process of signing up for my account was simple, and since starting, I've almost stopped noticing that I use it. I have it set up to ping my watch to get approval when signing in, but users are able to get phone calls, text messages, or a mobile notification through their app. These options make it flexible enough for users that may not have a smart device, etc.

CONS

Unlike other MFA apps, this does not have an Authenticator feature or any other frills. Admittedly, this isn't a problem – Duo does what it does and does it well without any excess!

Jen

Non-Profit Organization Management, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2019

Easy to use

Duo helps us to maintain a secure login to our sites. We use it to access payroll information, reports, our shared drive, and other things you want extra security around.

PROS

I like the fact the fact that Duo is so easy to use. You can it up to verify in different ways - through an app, a call, or email. I sue the app which I love. A simple swipe and accept and you are in your site securely. For computers that are secure and you use regularly you can have it remember you for 30 days which is very convenient for sites you use multiple times a day.

CONS

I really don't have any complains about the software. It works great for my purposes. The only thing I have heard people complain about is just two step verification in general.

Jeff

Higher Education, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2020

Great for keeping you secure

My institution uses it to keep our information secure and it does a great job of keeping it secure.

PROS

Duo is used by my institution to keep our information safe. We use the DUO factor login and it is easy to set up and to use. You download an app on your phone and it will call/text/ or send a push notification when you login to your website. It works seamlessly and never seems to have a problem.

CONS

It can be a bit of a pain when you leave your phone in your office or somewhere else and then go to login to a company site that needs the authentication with DUO. You can't login with out your phone and it can end up being a hassle. But, it does keep your information secure.

Anonymous

1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

4

Reviewed July 2019

Good

PROS

I use Duo Security as a part of dual verification sign-in process for university. The phone app was initially difficult to set up and I actually gave up at one point, but once it was on my phone it has been no issues. (I've actually installed and verified a few phones and it always a hassle..) The three options for verifying identify is convenient - call, message, or notification. I generally use notification, but have used call when I had poor cell service. The notification is handy because I do not have to unlock my phone and the notification disappears after you approve the log-in. The time out feature is meant to keep your account secure but can be an issue if you don't have your phone close by/ don't approve in time.

CONS

Selecting "Stay logged in for 7 days" only works sometimes for some reason.

cody

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed September 2022

Inexpensive MFA Solution

PROS

Once you set up the Duo proxy, the product is very easy to use.

CONS

There seems to be a weekly issue with notifications of some failed component or other.

Reason for choosing Duo Security

Price

Jose

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed July 2023

Authentication using DUO PUSH

Working for several years. Easy to use and no disruptions in the service.

PROS

Very wasy to use. No much more to say, it´s simple and works very well. It can be integrated with lot of apps.

CONS

Sometimes using WIFI networks take some seconds to receive push. I have 1GB optic fiber, don´t think so itcould be due WIFI. Perhaps it´s the handset WIFI module. When I use with mobile data connection it is immediate.

Showing 1 - 25 of 509 Reviews