Ease of use, customization and customer support are the best. This product was designed for Apple products and that is where is shines.

What I love most about Jamf is the ease of use. The first couple of iterations while workable, did not do what we needed in the education field. What was the saving grace, was the customer support. They came up with work arounds for us until IOS 10 hit. This makes adding software to our district IPads a snap as well as policies for the student use. As for support, I ALWAYS get someone who contacts me within a couple of hours of submitting a ticket.

My main problem is that there is no find my device or location tracking as with other MDM's. We have thousands of student IPads and a lot of disappearing on a daily basis. This would be a great feature to have.

We're happy with Jamf Pro because we feel confident that we can manage our fleet of machines with more reliability and take advantage of additional features offered by this MDM. We are using Jamf Pro Cloud and the upgrades are automatic. We have cut support time and cost in half due to not having to constantly upgrade and maintain an on-prem solution.

Jamf Pro delivers software, configurations, and restrictions with accuracy and reliability.

There are some counter-intuitive processes that might seem redundant or additional steps. Jamf Pro has many features and many ways to configure delivery.

Makes it easy to push out mandatory software patches to mass amounts of users, with integrated device policy rules.

Background processes often cause problems for software engineering teams, due to conflicts with disk i/o that cause throttling of disk usage on build processes. This can lead to complaints from engineering teams that the software interferes with daily development tasks.

Extremely positive overall experience. Highly recommended.

Jamf Pro is a highly commendable mobile device management solution that offers seamless MDM integration. Its unobtrusive process makes it an excellent option for businesses seeking to maintain smooth workflows. The platform also facilitates easy enforcement of IT policies, making it a suitable choice for companies striving to ensure compliance with their policies. Furthermore, Jamf Pro is particularly adept at handling mixed deployments of company-owned MacBooks and BYOD iPhones. All things considered, Jamf Pro is a first-rate MDM platform that delivers exceptional value and performance.

My only major gripe is that the client software is a bit clunky, especially where non-technical users have to choose what to download from an app library.

Overall, I enjoy JAMF and am very familiar with it and taught myself how to manage the macOS environment because JAMF has many great features

Basic functionality works great and has many powerful features

Many things that JAMF can do can only be done due to fellow JAMF admins providing scripts they have created themselves within JAMF Nation (which is an open source free blog site that JAMF manages). It is great but it is also sometimes a bit frustrating to have to dig into how to do this and that and that it is not just built in somehow.

JAMF Pro is great but can be a huge learning curve for the entry level IT departments within organizations. But AMAZING when it comes to all the features that it has.

JAMF Pro is packed with tons of amazing features that larger organizations can benefit from where some of there competitors lack in offerings

JAMF Pro is a beast of a platform which is great for larger organizations but for can be a bit difficult for smaller orgs. The everyday type tools seem to be deep into the platform to get to vs being easily accessible.

Overall we have had a positive experience. We only manage our macOS devices at this time, and are really still just getting systems on boarded, but it has been great so far.

The ease of use. We have been looking for an MDM solution for our Apple products for a while and JAMF provides full support for all Apple products. It was fairly easy to hit the ground running with the on site setup.

So far I haven't found anything that I don't like. I guess least favourite might be that some outdated things still show up as available such as Imaging.

Jamf Pro makes managing 10,000+ iPads and 1,000+ MacBooks as easy as could be. From being able to control mass devices and send remote commands, to scoping out important apps to select devices, JAMF has something for everyone. Jamf also has an expansive online community, JamfNation, that helps a great deal when looking for an answer.

There isn't much bad to say about Jamf Pro. There is a bit of a learning curve and their training classes can be quite expensive, but once you have the knowledge it is quite easy to use.

We could expand our entire business with Jamf.

The possibility to work seamlessly with all the Jamf products and the possibilities to manage Apple Devices with all the features that we need.And especially the security focus Jamf has.

It is sometimes difficult to get the right support tier when we have a problem.

The platform offered extensive device management features and provided granular control over configurations, security policies, and app deployment. The centralized management capabilities and automation tools contributed to improved efficiency and enhanced device security. With improved accessibility to advanced configurations, Jamf Pro has the potential to be an even more valuable tool for organizations managing large fleets of Apple devices.

One of the aspects I liked most about Jamf Pro was its robust and comprehensive mobile device management (MDM) capabilities. The software provided a centralized platform for managing and securing Apple devices, making it easy to deploy, configure, and monitor devices at scale. The ability to enforce policies, distribute apps, and remotely troubleshoot devices significantly streamlined device management processes.

One aspect that I found less favorable about Jamf Pro was the learning curve associated with its advanced features and configuration options. While the basic functionalities were straightforward, fully utilizing the more complex capabilities required a deeper understanding of the software and its settings. Providing more accessible documentation or resources to guide users through advanced configurations would be helpful for maximizing the software's potential.

I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Jamf is a growing company with a great product and amazing support, really listens to customers! Pros: Jamf has been doing this the longest when it comes to Mac and iOS device management. They are a relatively small, yet growing company with Midwest values, that really cares about helping organizations succeed with Apple. They stand behind their product and their support is phenomenal! They are passionate about giving back to the communities they are based in (Chippewa Valley, Minneapolis, and offices around the world). They put on the worlds largest user conference for Apple IT admins and they have the largest user help knowledge base, jamfnation.com. They also provide same day or prior support of major OS and iOS releases. They are constantly refining the product and adding new features to it. If you have an issue, Jamf support will bend over backwards to help you, even if you're not a paying customer. They care that much about you and the product. Also, the soon to be released version 10 will bring many needed changes to the UI.

Jamf Pro is not the cheapest, but you get what you pay for. For instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs and Apple TVs with a very small staff. The money we pay for the solution is more than made up in the ability to manage all of these devices successfully and with a limited staff. That being said, like all software, Jamf Pro has issues. Sometimes these can be major issues. However, Jamf is quick to throw dedicated support at these issues and works hard to fix them. As mentioned above, they are growing for sure and there will be some growing pains along with this growth. The update to the UI cannot come fast enough. Would like to actually be able to pull usable metrics and reports from the product. The logging errors could use more of an update or hotlinks to resolutions (feature request maybe?), but this is more for on-prem hosting. Overall though, it's a great product with a great company and team behind it!

Jamf Pro allows my team to manage our fleet for macOS, iPadOS, and iOS devices effectively. It builds on the groundwork laid by Apple, but executes it in a much more useful manner. The tool allows our users to be self-sufficient when it comes to application updates and installations because we are able to present a SelfService application with IT-approved and packaged software. We're able to use JamfPro to conduct audits on logged on users and time frames whe necessary. Enrolling new devices is seamless when paired with Apple School Manager (education) or Apple Business Manager (enterprise) and the Device Enrollment Program (DEP). Cloud hosted is the way to go with any MDM, allowing devices to reach out to the server anywhere from the Internet.

The amount of work to deploy and make the product useful is a bit overwhelming. The company is constantly in a process of moving from their legacy Casper platform to the newer JamfPro platform, all while acquiring new components and rebranding them (JamfNow). Applications that were used to interact with the server are being retired, but not all at the same time, so there is a bit of confusion here. Also, I wish there was an easier and less time-consuming way of standing this up, as well as some pre-built tools.

Our Macs were largely unmanaged before Jamf, and now we have a good handle on everything and are able to provide a level of support that was impossible before. It's allowed us to not worry (as much) about what device people choose to use for work. It's also allowed flexibility when purchasing new devices for different purposes. If it's made by Apple, we know we can handle it.

The completeness of features - just about anything you can do with an Apple device, you can do with Jamf. I don't have to worry about not being able to do something, including on the day new software is released.

The learning curve is high - I would be struggling if I hadn't taken the Jamf training courses (200 and 300). I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100. Sort of related is the support for legacy features/systems - it can be hard to tell what is relevant, such as when you type 'sudo jamf help' - there is a lot there that you'd never use.

Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business. My only negative would be that they sometimes seem more interested in implementing new features than addressing known issues.

Jamf Pro is a very powerful tool with a rich feature set. There is a learning curve but the training available is excellent, providing you are in a region it is available. We manage a global fleet of Macs and use a hosted cloud instance which allows us to install software, perform updates and just generally manage our Macs no matter where our users are. The Self Service app gives our users the ability to install software when it suits them or run fixes to known issues without having to contact IT.

Support can be a bit slow at times, as we have a hosted instance when we call support we are often told we have to wait for someone from the cloud team to take a look and get back to us. Also since updating to v10 we have had performance issues because of a product issue which could be resolved by throwing more resources at the server but as we do not host it we do not have the control to do that. Apparently the problem has been addressed in the next release.

JAMF Pro has been great and enable us to do what we need to do every day. The landscape is constantly changing, and the knowledge that we have a tool like JAMF Pro at our disposal give us confidence that we can adapt to any change needed.

It make management of macOS, iOS, and iPadOS easy and seamless. JAMF always has day 1 support of releases and adds features as needed.

The new UI was made to make things better on mobile devices, which is was, but it made it a little more confusing on the compute browsers. Icons and text are always preferred over only icons.

We’re managing and securing thousands of customer Macs with this software.

Jams Pro always provides 0 day support, we use it to manage our customers fleets. At least 50 instances managing 20,000 devices total. They always provide the latest features from apple without any delay or wait like other MDM vendors.

There are a number of legacy features or manual setup steps that can be confusing. Also some of the features assume Active Directory which isn’t alway common with most organizations.

It is the best out there for Apple MDMs. That said, the field is still pretty bad. Not all of the issues are with Jamf, as Apple has certainly bungled a few things, like Apple School Manager. But if you're committed to the Apple way of life, Jamf is absolutely the only way to go, and has certainly made things easier on me since we switched from a competitor.

It does everything you need it to in terms of managing whatever you buy from Apple, with a focus on as much automation for mass deployment as possible. Since they focus on Apple, they have all the latest features available as soon as possible.

When things break, they can break badly, and a lot of solutions involve running command line scripts and requesting service restarts from support, so if you aren't willing to dig into these sorts of things, it might be difficult for you when support gives you this type of solution. Also, their marketing can be very deceptive, with their analysis on costs phrased as to make apples-to-oranges comparisons and obfuscate their competition's benefits.