

ManageEngine ADSelfService Plus Software
About ManageEngine ADSelfService Plus
ManageEngine ADSelfService Plus Pricing
ADSelfService Plus is licensed based on the number of domain users. Our product is completely free for 50 domain users.
Starting price:
$595.00 per year
Free trial:
Available
Free version:
Available
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ADSelfService Plus AD self-update
ManageEngine ADSelfService Plus User Reviews
OVERALL RATING
Showing 1 - 5 of 44 reviews

Sayed Munir
Verified reviewer
Company size: 201-500 employees
Time used: More than 2 years
Review Source: Capterra
April 2018
Excellent product
Ease of Daily password activities.
Pros
Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.
Cons
More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.
Yannick
Company size: 5,001-10,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
February 2017
Provides end-users a possibility to unlock/reset their own password 24/7
We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.
Pros
- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!! - Release some work from 1st line support - Accessible 24/7
Cons
- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.
Anonymous
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: GetApp
April 2022
Adservices is bad
None
Pros
None. I don’t like the adservices because they have problems!
Cons
When I changed passwords or try to log in. They are too slow! They always have problems!
Andrés
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
April 2022
A self-service solution that is easy to implement and use
In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area.
Pros
It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock.
Cons
I think the UI design could be improved, it is currently very simple, but it should be more dynamic.
Reasons for choosing ManageEngine ADSelfService Plus
It was very easy to understand from the start, and there was no need to try any more tools.
Anonymous
Time used: Less than 12 months
Review Source: Capterra
July 2018
A robust, web-based, multi-platform, self-service solution
Pros
This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.
Cons
There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.