--- title: "Sumsub Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sumsub. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sumsub is a good fit for you!" source_url: "https://www.softwareadvice.com/authentication/sumsub-kyc-aml-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AML Software](https://www.softwareadvice.com/aml/) / [Sumsub](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/) / Sumsub Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/alternatives/) # Sumsub User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 70 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 51 reviews (73%) - 4 stars: 17 reviews (24%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The relationship with sumsub leverages our compliance system, having reliable and fast results that allow us to grow day by day. - We got the Web SDK up and running in a staging environment in less than an afternoon. - Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. ### Most mentioned cons - Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. - Sometimes support team requires too much time to answer some questions. - Sometimes the face validation is a bit annoying when the user needs to turn around the head to complete the step. ## Sumsub customer reviews Showing reviews 1-25 of 70 (page 1). ### SumSub is a great choice when it comes to your customers verification - Overall rating: 5/5 - Reviewer: Ingus L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline #### Cons Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports --- ### Great product - Overall rating: 5/5 - Reviewer: Dev S. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great platform and we can see a huge increase in process rates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and very good ui/ux for clients to use #### Cons for a company - we want the ability to send clients a direct emails if the documents they have uploaded are incorrect or need adjusting - we haven't found an easy way to do this so far. #### Reasons for choosing Sumsub Competitive price and great demo - we were sold at first demo point. #### Reasons for switching to Sumsub SUMSUB is a modern platform - we can see more scale in using SUMSUB --- ### Sumsub review - Overall rating: 3/5 - Reviewer: Olga Z. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Couple of issues raised and we are in a doubt of provided solution #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We don't do manual KYCs anymore -time saver for us. #### Cons We didn't have a proper intro into the tool. --- ### Great! - Overall rating: 5/5 - Reviewer: Petya N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, functionality and support team #### Cons nothing; you made some changes that initially made it harder to find things that were previously easy to find #### Reasons for choosing Sumsub We already did the integration for a client and we saw that you work well and the pricing was good. --- ### Great customer service and technology - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is great! The software works much better than other tools we tested out there. #### Cons The webcam in the desktop version needs to have a specific angle to work. #### Reasons for choosing Sumsub Passbase had bugs - Sumsub worked perfectly. --- ### Perfect, compliant KYC solution for crypto-businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The solution from Subsub satisfies all of our and the regulator's requirements regarding KYC. At the same time, it is easy to implement and manage. Furthermore, the user flow is very convenient, thus increasing the conversion rate in the KYC process. At the few instances I reached out to the support for clarifications, responses were always prompt and helpful. #### Cons We did not discover any cons so far and are fully satisfied with the solution. --- ### Good! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Modern UI, ease of use and accuracy. Feels like a top quality product. #### Cons There could be more customizations. For example, the web app UI, etc. --- ### A modern AML/KYC platform out there for a grab... - Overall rating: 5/5 - Reviewer: Amit V. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered I had a very good experience in terms of the technical orientation of the platform. We had to integrate this platform with our very own Insurance issuance platform and the integration was a breeze. The sales team was friendly and accommodating in terms of flexible terms of commercials. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The user interface is intuitive and provides good flexibility in the way of configurations. The platform provides integration capabilities via its modern REST protocol. The platform offers a flexible workflow (control of flow) needed during the KYC processing. #### Cons The platform would need to add more formats (templates) that can be used to process the user inputs from the customer. The AML accuracy is dependent on the geography, its very powerful in US and EU while lacking in some APAC regions. --- ### review from QA's and customer's support side - Overall rating: 5/5 - Reviewer: Yevhenii O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Really impressive automatic background check. Smooth, simple and intuitive process of verification. #### Cons Sometimes it's unclear why exactly I'm unable to proceed with verifications --- ### Easy and Funtional - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cryptocurrencies features and low fees beside good costumer service #### Cons Low security of founds and low method to withdraw --- ### Perfect Solution - Overall rating: 5/5 - Reviewer: Dmitry L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's perfect software for our company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Verifications of individuals are quick and are facing all EU requirements #### Cons There is no such a things. Whatever we use is made perfectly and we see how SUM and Substance is growing #### Reasons for choosing Sumsub Cheap and fast service --- ### Excellent product and very helpful team. Nothing is too difficult for them! Thank you. - Overall rating: 5/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent product! THank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, accuracy and price to the quality index #### Cons As I am not a technician it was slightly harder for me to implement. --- ### Sumsub help me do kyc - Overall rating: 5/5 - Reviewer: Handy H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use to detect fraud ,or risk client . So we need the best tools for that . We choose sumsub #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly Details information Login using sso #### Cons Alway need to relogin again and again, n --- ### Great features - Overall rating: 5/5 - Reviewer: Chhavi L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform is amazing. I am really amazed by the cross check results with all the watchlist and how detailed the results are. This is certainly one of the best solutions i have used so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Low average response time, high accuracy rate, I love the behaviour biometrics feature. Overall it's an amazing product #### Cons The solution is priced on a higher side which makes it little hard to fit in the budget at times #### Reasons for choosing Sumsub I personally liked Sumsub's response time and accuracy rate --- ### Sumsub review - Overall rating: 5/5 - Reviewer: Ahmed E. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am satisfied so far #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and highly adaptable, with a clear interface #### Cons So times is detected some user as duplicated in fact they are not they just have similar ID number --- ### Easy and fast - Overall rating: 5/5 - Reviewer: Jamie M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use is something that stands out. #### Cons Sometimes it can be complicated which is easily fixed with there great support --- ### Quick Support Team - Overall rating: 5/5 - Reviewer: Rly R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 24/7 available support and always there to find solutions. #### Cons Very easy to implement. However, the inserted name and ID check should be developed. --- ### Excellent service, prompt customer service and easy integration - Overall rating: 5/5 - Reviewer: Gianvito P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Advanced verifications, accurate results, prompt customer service #### Cons Initially, the need of a long-term commitment to access the service. However, I'm happy to see that there are now more flexible pricing plans. #### Reasons for choosing Sumsub The accuracy of the checks. The support of a wide range of documents. The prompt customer support. --- ### Great service - Overall rating: 5/5 - Reviewer: Maximilian L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to integrate, cheap, customer friendly #### Cons Sometimes wrong KYC-output (tested multiple times) #### Reasons for choosing Sumsub Best prices --- ### AML platform review - Overall rating: 5/5 - Reviewer: Irina S. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros All in one place, on one screen all the details about the client, pre-view options available, no unnecessary additional windows / tabs #### Cons All fine, I had no issues with this tool yet --- ### Sumsub very usefull - Overall rating: 5/5 - Reviewer: Juan M. - Verified reviewer: Yes - Industry: Capital Markets - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything is excelent for now #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for KYC review POI and the POR #### Cons Some descripciones are not clear. For escamoles Where a document is declined. --- ### Worth having it for your business safety - Overall rating: 4/5 - Reviewer: Dorin B. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was a good experience, I have never tested this kind of product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is simple to use, steps are coming next to natural, easy to understand , makes sense what is required in order to set up any new account. #### Cons Sometimes the face validation is a bit annoying when the user needs to turn around the head to complete the step. --- ### Highly recommended! - Overall rating: 5/5 - Reviewer: Charitini T. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Easy and efficient electronic identification of clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very flexible solution and a user-friendly platform. Support is also great! #### Cons Nothing. Everything works as expected! --- ### Great SDK and painless integration - Overall rating: 5/5 - Reviewer: Freddy A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Sumsub has been a massive time-saver for our operations team. Before integrating them, we were manually reviewing a large percentage of documents, which slowed down our user onboarding significantly. The integration was smooth, and once we set up the verification logic in their 'Workflow Builder,' it essentially ran on autopilot. We now verify users in under a minute with a very high pass rate. While the pricing structure took a moment to understand fully, the ROI in terms of saved man-hours and increased conversion rates has been undeniable. It feels like a mature, robust platform rather than just a simple KYC tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The documentation is top-notch. We got the Web SDK up and running in a staging environment in less than an afternoon. The webhooks are reliable, and the sandbox mode is actually useful for testing edge cases. #### Cons Some of the more advanced API features could be better documented. Occasional false positives require manual review, but the dashboard makes it easy to handle them --- ### Seamless and Scalable KYC Solution for Fast-Growing Teams - Overall rating: 4/5 - Reviewer: Grase F. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Sumsub has been a reliable partner in helping us onboard users quickly and stay compliant with global regulations. The platform is especially helpful when scaling to new markets, and their regional compliance knowledge is impressive. We've been able to reduce manual review times significantly and improve our conversion rate. I’d recommend Sumsub to any fintech or Web3 product looking to streamline verification. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The automation of KYC flows and the flexibility to customize verification rules per region have saved us countless hours. The user interface is clean and intuitive, and the integration process was smooth thanks to great API documentation. #### Cons Sometimes, support response time can be slightly delayed during high-demand periods. We'd also appreciate more transparency in pricing for custom volumes. ## More reviews [Next reviews](https://www.softwareadvice.com/multi-factor-authentication/sumsub-kyc-aml-platform-profile/reviews/?page=2) --- Sumsub Reviews, Pros and Cons - 2026 Software Advice