# symplr Provider Software Reviews, Demo & Pricing - 2026 > Review of symplr Provider Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/authentication/symplr-provider-profile --- [Home](https://www.softwareadvice.com/) / [Credentialing Software](https://www.softwareadvice.com/credentialing/) / symplr Provider Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/226168-symplr-provider/reviews/)[Alternatives](https://www.softwareadvice.com/product/226168-symplr-provider/alternatives/) # symplr Provider 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview symplr Provider 3.6 [(117)](https://www.softwareadvice.com/product/226168-symplr-provider/reviews/) Pricing Pricing available upon request Top Alternatives ### About symplr Provider symplr Provider is a cloud-based software for managing all provider data, including credentials. It automates all aspects of the complex provider data management lifecycle and collects primary source data from hundreds of sources to help ensure accuracy. It helps staff members streamline and accelerate their workflow. It powers provider verification, credentialing, payer enrollment, privileging, and contracting to speed turnaround times, tighten security and compliance, and improve workflows. symplr Provider's tools help healthcare organizations to streamline and navigate the complexities of managing provider data. Its end-to-end automated management of provider data resulting provides a single source of truth for enterprise-wide integration, data accuracy, and provider engagement. ## symplr Provider User Interface ## Popular symplr Provider Alternatives Main Product symplr Provider 3.6 [(117)](https://www.softwareadvice.com/product/226168-symplr-provider/reviews/) Ratings Breakdown - 3.54Ease of use - 3.38Value for money - 3.73Customer support - 3.49Functionality Pricing Available upon request Alternative Product [CredentialStream](https://www.softwareadvice.com/product/369455-CredentialStream/) 3.9 [(120)](https://www.softwareadvice.com/product/369455-CredentialStream/reviews/) Ratings Breakdown - 3.66Ease of use - 3.65Value for money - 3.85Customer support - 3.81Functionality Pricing Available upon request Alternative Product [CredentialMyDoc](https://www.softwareadvice.com/credentialing/credentialmydoc-profile/) 4.3 [(71)](https://www.softwareadvice.com/credentialing/credentialmydoc-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.28Value for money - 4.37Customer support - 4.10Functionality Pricing Available upon request Alternative Product [QGenda](https://www.softwareadvice.com/project-management/qgenda-profile/) 4.2 [(68)](https://www.softwareadvice.com/project-management/qgenda-profile/reviews/) Ratings Breakdown - 4.13Ease of use - 4.02Value for money - 4.23Customer support - 4.10Functionality Pricing Available upon request Alternative Product [Modio Health](https://www.softwareadvice.com/credentialing/modio-health-profile/) 4.9 [(29)](https://www.softwareadvice.com/credentialing/modio-health-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.86Value for money - 4.90Customer support - 4.76Functionality Pricing Available upon request Alternative Product [Medallion](https://www.softwareadvice.com/credentialing/medallion-profile/) 4.7 [(9)](https://www.softwareadvice.com/credentialing/medallion-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.38Value for money - 4.56Customer support - 4.44Functionality Pricing Available upon request ## symplr Provider Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version Pricing available upon request No plan information available ## symplr Provider Features - Popular features found in Credentialing Document Management Expiration Management License Verification Online Applications Privileging - More features of symplr Provider Activity Tracking Ad hoc Reporting Application Management Appointment Management Committee Management Compliance Management Credential Management Data Import/Export HIPAA Compliant Monitoring Progress Tracking Reporting & Statistics Secure Data Storage ## symplr Provider User Reviews Overall Rating 3.6 Ratings Breakdown 5 27% 4 35% 3 18% 2 13% 1 7% Secondary Ratings Ease of Use 3.5 Value for money 3.4 Customer support 3.7 Functionality 3.5 VR Verified Reviewer Hospital & Health Care 11-50 employees Used weekly for less than 12 months Review source Reviewed April 2018 Being somewhat new to this software, I am finding it to be a bit time consuming to navigate my way t 4 Ratings Breakdown 2 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: I like the tiered access level feature. Also the Dashboard features and Mapping to documents and video tutorials. Have to say trainers are really good too. Cons: Most times it feels as though everything has an additional cost. From trainings offered to modules needed. In addition, there seems to be a great deal of required customization with fields and how to store data needed. Read More DA Debora A. Verified reviewer Hospital & Health Care 501-1000 employees Used daily for less than 6 months Review source Reviewed July 2023 Hard at first but easy to use 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The product is easy to use one you get it. The integration process took one month since their was a lot of intense training to be provided about the system. Hard at first, easy when you understand it. Cons: The Intergration took long but we are glad we did it. Hard at first but very easy when you master everything. I like everything about Symplr Reasons for switching to symplr Provider Clock in and clock out complaints from staffs. The system couldn't solve the double scheduling problem Read More JR Jennifer R. Verified reviewer Insurance 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2019 Visual CACTUS vs Web Based CACTUS 3 As stated above NPDB in Web based CACTUS. We have resolved a printer issue in CACTUS, however, with most of our issues our IT team figures out a work around to the problem. We feel since we are paying for this that CACTUS should be solving these problems. It took a month or more for them to solve the issue around a mandatory update with NPDB. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: 1\. CAQH module (extra fee to have implemented) 2. NPDB Malpractice information loaded and able to copy in Visual CACTUS but not in Web Based. 3. Queries we can run for our specific needs 4. More cost effective for our needs than our IT component building something similar. Cons: 1\. Customer service has decreased drastically since being taken over by Symplr. 2. We put Web based CACTUS into test 4 years ago and still have not put it into production due to the functionality not meeting our needs or what we have in Visual CACTUS today. 3. Delayed implementations, ie NPDB that required us to manually input provider data into NPDB vs using CACTUS autofill process resulting in more time to process applications. 4. We always test the product before implementation and feel like we find problems for them and we would rather have a partnership where we could test prior to the release. As stated earlier we have been testing Web based CACTUS for 4 years. Read More KV Kirk V. Used daily for less than 2 years Review source Reviewed March 2018 I think the customer support operates at a high level. Software ease of use could be more friendly. 4 Ratings Breakdown 3 Ease of use 5 Customer support 3 Functionality Pros: I like the overall visual layout. I like being able to populate and move from name to name in the left hand, blue sidebar. Cons: I have offered these some of these suggestions in the past, but nothing has seemed to change. 1. I wish that information viewing "boxes" say, in Specialties/boards, would have the capability to expand, versus being fixed and using a slider bar. This applies to several of the different "instances". 2. There are far too many redundant keyboard "clicks" required. I make my choice and then a screen comes up asking "am I sure" and I have to verify my choice. When I make a choice, don't ask me to verify. Another wasted extra keyboard click is when dropping a PDF into "images" on the toolbar of the credentialing instance. I move the document in, then a screen comes up that I have to click on stating "An image has just been added...". Every time that pops up I say to myself, "No, s#\*t. I just purposefully added it." 3. When I enter a "from" date, I would like the cursor to automatically jump to the "to" date box, (like it used to do in visual cactus), instead of having to press "tab". 4. When I enter, let's say, a new license on the licensing screen, I would like for it to automatically go and populate into the credentialing instance, versus having to go to the credentialing set up, to click on the yellow icon to approve the entry. Again, I purposefully entered it. Trust that I wanted to do it. Don't make me have to do yet another verification of my actions. 5. Re: "Packets" they don't work the way they were explain to us,and sought clarification/direction 2x Read More DP Danette P. Hospital & Health Care 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2018 Used Cactus for last 15+ years and love it and all it does but the customer support is bad. 5 All information is in one place, easily accessible. Expirable reports are easy to run and it is easy to keep things up to date. Queries and reports can be easily customized to what you need. Ratings Breakdown 4 Ease of use 5 Value for money 2 Customer support 5 Functionality Pros: The ability to write and customize reports and queries to what we need. We are soon to move to App Central and are looking forward to that functionality. The different modules that are offered are great. Cons: Really I cannot say anything bad about the software. User friendly. The only con I have is not related to the software - it is technical support. In the past I could never say about word a tech support, they were awesome. Now tech support if very bad. Normally the phone does not get answered, you have to leave a voice mail that some times is returned and some times not. Then there are some tech support people that cannot help you. In the past you would call, your call would be quickly answered and your problem was quickly fixed allowing you to move on with your work. Definitely not the case any more. This has been going on for months and months with no improvement noted. Read More RB Roni B. Hospital & Health Care 51-200 employees Used daily for less than 2 years Review source Reviewed April 2018 Cactus is not what it used to be... 2 We're able to get the job done eventually Ratings Breakdown 3 Ease of use 1 Value for money 4 Customer support 2 Functionality Pros: Dashboard, creating queries is easier (except one issue - note in Cons), it looks pretty. The pros do not outweigh the cons - a lot of functionality and speed was lost with Web Cactus. We have 18 entities, most of whom refuse to use web Cactus. We have put in requests with issues and even a few enhancement requests, which I've listed in the Cons below. Cons: Cannot view multiple forms at the same time, VERY slow due to web-based, Reports keep breaking, queries come out funky sometimes - extra almost-blank lines (does not happen in Visual Cactus), sections that collapse can be "dangerous" - accidentally collapse something and a whole section is forgotten, excessive mouse usage - VC allowed us to tab and use arrow buttons to move around and use space bar to toggle checkboxes on and off, Running reports and documents is excruciatingly slow, editing Word documents is buggy, adjusting the light/dark contrast must be reconfigured every day, attaching documents to specialties is too complex, Updated crystal reports in Web Cactus does not carry over to VC and vice-versa, Fields in Web Cactus were moved around and even renamed which makes the transition from Visual to Web very painful, Verification Date and Verified By disappear when the Verified checkbox is unchecked, we are not able to delete NPDBs from Web Cactus which come back as an error - It works fine in VC. Read More SP Sue P. Used daily for less than 2 years Review source Reviewed April 2018 At this time I am having some issues and customer support is not able to resolve it. 3 Ratings Breakdown 2 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: The software has a lot to offer in terms of maintenance however, it's difficult to look at pros right now considering my comments below. There are some good tracking options and I do like that we can call for support although lately the support has fallen short. Cons: Overall, the software is good, but there are numerous glitches such as making an entry in the cred verification screen can affect other screens and roll back dates which wipes out the new entry. I am not able to send an email through cactus which I was able to do previously and support has not been able to fix this after hours on the phone with them. Lastly, we should be able to go from one screen and function to another without having to close out each time. For example, if I a running some documents from cactus and I need to check an address of a provider, I cannot just minimize that and look, I have to close out the documents. This is time consuming and frustrating. Overall too many glitches and this makes one not trust the software - the support team needs to be better! A few are knowledgeable but lately the ones I've dealt with don't know how to address and fix it. Too much wasted time on the phone and I was told they would get back with me with a resolution and no one ever called me back---very disappointing and poor customer service. Read More JC Julie C. Verified reviewer Hospital & Health Care 10000+ employees Used daily for more than 2 years Review source Reviewed April 2019 Cactus- Not What it Used to Be 3 Our experience with Visual Cactus was great but a lot changed with Web Cactus. It has not been a good experience for us. They no longer have the customer support or the depth of knowledge to handle issues. Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 3 Functionality Pros: Visual Cactus was great. Cactus was able to customize the product to suit our needs. Customer support WAS great too. Cons: Web Cactus has fallen short of the mark for us. Important customizations that we had in visual were not included in Web. It took over six months to get one customization in Web. We could not function in Web until the customization was complete. We have had issue after issue. Reports will all of a sudden start pulling in bogus information, the new version of iResponse has been a nightmare and we have had plenty of problems with iPrivileges too. The support has gone down hill. You may hear back from them the following week. And they have a lot of new people who dont know the system, so it takes months to get an issue resolved. I do not feel that we are valued as a customer. Read More Doug C. Verified reviewer Used daily for less than 2 years Review source Reviewed July 2018 This makes working with the government easier 4 great way to navigate the government Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: No one likes trying to challenge the government and all their in's and out's but this does help a lot. Cons: This program does not change as fast as the government. But that really is it's only limitation I would say. Read More VR Verified Reviewer Hospital & Health Care 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2019 Symplr Vendor Credentialing 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Easy application to use and adjustable to meet our needs with user defined fields Customer support for process within the application and reporting is excellent Cons: None identified at this time Once you learn more about the capabilities issues usually correct themselves. Read More Showing 1 - 10 of 117 Reviews [See All Reviews](https://www.softwareadvice.com/product/226168-symplr-provider/reviews/) ## symplr Provider Popular Comparisons [CredentialStream vs symplr Provider](https://www.softwareadvice.com/compare/226168-symplr-provider/vs/369455-CredentialStream/)[CredentialMyDoc vs symplr Provider](https://www.softwareadvice.com/compare/226168-symplr-provider/vs/327287-credentialmydoc/) [Compare All Alternatives](https://www.softwareadvice.com/product/226168-symplr-provider/alternatives/) ## See what companies are saying about Software Advice