All Telnyx Suite Reviews

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User Profile

Richard

Verified reviewer

Medical Practice, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

I knew I was going to love the product, had no idea I'd love the support

Overall I haven't used it long but am very impressed.

PROS

How easy it was to implement and how similar it was in set up to others I had used.

CONS

I have some trouble with L2 verification but it really isn't a con because support helped me out, and it's great to know how secure they are.

Kjartan

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

The perfect mix of customer service, functionality, and price

Support was fast. Product is cheap and works as advertised. The feature set is very large and very configurable.

PROS

- Pricing is extremely clear and transparent while staying low and significantly reducing overhead over other solutions. - Support is fast and committed to doing a good job. They answer on weekends and are quick to get matters resolved. No AI assistant sits between you and their humans if you don't want it to. - The control interface gives you lots of configurable options and makes it clear what the system is actually doing with your call routing behind the scenes.

CONS

The only con I could identify when reflecting on the setup process was that to dial internationally you must complete additional verification which isn't the case on competitor's platforms. But the verification process was simple and even when rejected their support was fast to evaluate our business case as legitimate and mark the account as verified. I believe this process also reduces robocallers using Telnyx and SMS spam, so I won't complain much.

Reasons for switching to Telnyx Suite

Telnyx has lower pricing and clearer billing for minutes and SIP channels.

User Profile

James

Verified reviewer

Telecommunications, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2020

Numerous Blunders

I am deeply displeased and disappointed in Telnyx. For advertising a product launch in Australia and telling their customers in order to change currency and actually use the Australian features they've got to cancel their account.

PROS

While the interface is generous in it's design, and there is a clear design framework that the developers follow in order to create a sustainable echo system.

CONS

Customer support outlined that in order to change currency from USD to AUD, one has to cancel their account and start all over again; loosing all their content, money, and telephone numbers. Their support but two have been highly unprofessional in their conduct and I am deeply disturbed that they provide such substandard wholesale facing support compared to the actual interface and it's clearly intelligent developers.

Vendor Response

Thank you for your honest feedback on the Telnyx platform. Telnyx has built our core values on world-class support and experience on our platform & I apologize your experience has not met these expectations. I want to confirm and clarify that we support Australia traffic for both existing and new accounts on the Telnyx platform. Regarding billing in AUD, it is unfortunately not a possibility to switch to AUD billing if your account was originally set up in USD billing. We understand this is a gap in our platform and I have raised a feature request with our team to get this on our roadmap. Regarding your experience with our support team, we would never tell one of our valued customers to close their account on the platform as we understand this contains vital historical information and data. In this particular instance, our support team was simply recommending a work-around to ensure we can meet your needs of being billed in AUD even though your original account was set up

Replied July 2020

Josh

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Telnyx, one platform for all telephony

This is the only platform I've used where I'm not left behind by support. Although they do not deal with the PBX itself, they make the trunking simple.

PROS

Intuitive interface allows for easy configuration and deployment of new systems.

CONS

There is little not to like, if i ever run into an issue, support is only a few minutes away via chat.

Reasons for switching to Telnyx Suite

confusing, per seat pricing that doesn't fit with our offerings

Nikko

Computer Networking, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Twilio > Telnyx

PROS

Robust API integrations. High quality voice calls. Competitive Pricing. Pay as you go pricing.

CONS

Lots of verification when creating a new account.

Reason for choosing Telnyx Suite

Telnyx was faster. I'm still waiting for Vonnage for a scheduled meeting.

Reasons for switching to Telnyx Suite

Reduction of services at Twilio, cheaper services, account verification took 2 weeks at Twilio,

Saad

Computer & Network Security, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Easy Affordable and compatible

PROS

Its easy to signup, setup and configure, someone with basic understanding of online portals can easily setup and use the service.

CONS

The porting process took longer and a few attempts before it was resolved with the help of support.

Reasons for switching to Telnyx Suite

Better pricing and availability for small businesses.

Elijah

Sports, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great customer success

PROS

Soooo much cheaper than Twilio and the API documents aren't trash, which is a great change

CONS

Nothing yet, but I need more characters so

Reasons for switching to Telnyx Suite

Cost and cleaner API that lets us do more faster

taser

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Powerful SMS API provider

I love the API integration docs and what they have in place. My results came out pretty amazing and the team was more than willing to help me through the process.

PROS

Incredible support from the team. I have used others and the support is so slow. These guys have lots of features and data for those geeks looking to see what work and what doesn't. Just amazing.

CONS

Nothing specific I can think of. So it's all good.

Diana

Sports, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great Company

PROS

Nothing to say on prices and quality of the services .. very good.

CONS

Nothing yet but if i find one i'm sure they will fix it right away.

Daniel

Real Estate, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

I love this SMS Gateway

Support is quick to respond and very easy to set up. Highly recommend

PROS

It's easy to set up, prices are great and I don't have to register my number for SMS campaigns

CONS

Nothing I don't like so far. I just started using it but so far everything has been great.

Jasper

International Trade and Development, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2018

Telnyx call quality is very good

Again, my only problem is when a mistaken call costs out of a normal use of $ per month. That is and can be unacceptable for some users. Mind you, the price list was NOT available at the time and this was demonstrated. Just this issue can make someone chose reimbursability over quality, which is not what Telnyx is about given their infrastructure and quality.

PROS

Is relatively easy to set up, call quality can be great. Prices are within reason for most destinations. 711 a/u codec is mostly available almost always, and every once in a while the codec will slip into HD 722, which is good.

CONS

The first call mistake -expensive destination- is not immediately refunded. I believe is a bit unreasonable for someone who does not bill more per month. For a big outfit, it can be even bigger problem. The communication with the server is not in HD. Some providers in Europe keep the communication in HD to facilitate the call to ascend to the higher codec if possible. It should be clearer to adopt encryption or course, to the untrained user, as the IT guy clearly knows or will know what to do. General call quality, though, can be very good to great. Last one, the website should give an assurance that forced IP to the outside world is possible and not give away the name of the client/user when the receiving software can strip the sip address behind the number instead of randomizing or at least allowing a common root for the whole user team.

Vendor Response

Hi Jasper, Thank you for the honest feedback on the Telnyx platform. I wanted to provide some clarification regarding the points in your review: 1) Calling Expensive Destinations Telnyx is very transparent and open regarding how much it costs to call a particular prefix. After communicating your intentions and that this instance was a genuine mistake, we issued a refund for this call on your portal account. 2) HD codecs on all calls & encryption As it stands today, Telnyx offers HD voice on all on-net calls. We are currently working internally to make HD voice available for all destinations to provide customers with the option to have HD voice on every single call. Regarding encryption, you can enable SRTP/ZRTP on the connection (SIP Trunk) level to encrypt media (https://support.telnyx.com/faqs/does-telnyx-encrypt-communication). 3) Website concerns Can you email success@telnyx.com with your concerns in further detail? Thank you again for your feedback!

Replied August 2018

Carlos

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2024

New User for an existing client

It seems great to have an alternative to Twilio, we may end up also providing clients an option for both services... only because of the well know use of Twilio and its brand recognition.

PROS

We intend to replace a 3rd party service... hoping to cut to less than half the cost. By creating an in-house solution for the client. Who sends about 1700 Daily announcements to participants, regarding Non-Profit Fundraising Events...

CONS

So far it has taken a couple of week to establish high volume texting.. It seems will work for us at 50 messages per minute. But not at the initial testing of 10 messages per minute..

Reason for choosing Telnyx Suite

Especting lower cost for clients solution/daily use.

Reasons for switching to Telnyx Suite

Appears to be a lower cost for the Clients current use of daily SMS messages..

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

It Just works

PROS

There is much to like about Telnyx ....from the simplicity of the website, porting processes that are well defined and in a nutshell, it simply works. Great to see hear real people on the phone when working with your account and most importantly the most responsive support Team I have seen.

CONS

Would be great to be able to provide the reseller the ability to provide private label subsection to reduce teh overhead when we are reselling to smaller carriers - specifically for number search and porting.

Vendor Response

Thank you for the great feedback. We currently have an open feature request to be able to 'white label' services and invoices to ensure that we are making the re-seller experience on the Telnyx platform as optimal as possible (see link below). We will keep you updated as progress is made on this initiative! https://telnyx.getcadet.com/feature-requests/posts/ability-for-resellers-msps-to-generate-invoices-for-end-users-directly-form-the-portal As it stands today, you are able to 'white label' the functionality in the portal using the Telnyx API to have your customers come into a portal that you develop giving them the ability to purchase, provision, and port numbers on demand. Feel free to send us an email at success@telnyx.com if you have any questions about this process. Thanks!

Replied August 2018

Anonymous

2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2018

Good but could be better

I mostly used Telnyx for fixing fax issues with clients and CNAM output changes. Planned to use them for more SIP trunk traffic, but just couldn't justify the change or effort.

PROS

I like all the features available, especially the fax (fax certified) configurations for SIP trunks. The overall look of the portal looks modern.

CONS

Reporting could be made easier, and wider reporting would be appreciated. It's difficult running reports for multiple tenant accounts. Formatting of reports, having to schedule reports and then download them. Why can't I see DID costs and usage for a customer together? The popup in the corner asking if I want help is the MOST ANNOYING THING EVER!! Remember clippy from Microsoft Office?! Did anyone really want that? Do I have to use a single login for my entire account? What if my accounting dept wants to run reports, I don't want them monkeying around with connections? Never understood outbound profiles... can't I have a customer with both a conversational and fax certified type? Porting seems very manual still. Pricing could be better... setup fees? I understand you want to keep your customer base, but come on usually it's not us driving these decisions.

Vendor Response

Thank you for your honest feedback. Since this review was left anonymously, can you reach out to me personally at mark@telnyx.com to schedule a call to discuss your feedback? This is important to us, and below are some suggestions that will help: Reporting: You have great ideas around reporting. I went ahead and submitted your ideas to our feature request tool for potential development (features.telnyx.com). Popups & Multiple Logins We are continually working on our messaging in the portal to facilitate an optimal self-service experience for our customers (including tighter parameters to limit pop-ups). The organizations feature allows you to give multiple users different permissions, i.e, give Accounting the ability to only run reports & not have access to anything else in the portal. Outbound Profiles, Porting & Pricing: We would be happy to have a discussion around these points to clarify any questions you may have. We look forward to hearing from you!

Replied August 2018

Jeremy

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

These guys really get it!

Can't say enough how amazing these guys are. Not only is their support really good, but you don't need them most of the time. Their web interface is intuitive, pricing is extremely fair, and the service is generally rock-solid to begin with.

PROS

Customer support - they're amazing. I've never had a telecom company with such great support - most companies are absolutely abysmal, and these guys are not just OK, they're great! I've had issues at 2 am, and they're on top of it, whether it's a big or little issue.

CONS

We've had a few short outages, but nothing earth shattering - certainly nothing worse than any competitors we've ever tried

Reason for choosing Telnyx Suite

Web interface, pricing, service

Reasons for switching to Telnyx Suite

Service and stability

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2018

Telnyx provides solid sip solutions with good support and a great price. 1 year of use and Happy!

I am serving several small businesses with SIP trunks using telecom PBX servers from Avaya and AllWorx. I am providing fax serices to several small businesses. The cost savings allow me to make a nice profit and save my customers a lot of money as well. The SIP trunks are very functional. The flexible pricing options allow me to select the best product for each customer. I have been pleased with the technical support provided.

PROS

I tested the Telnyx solution for 2 months before going live. It was solid during that time and in the 10 months since. I have expanded my use and have recommended it to friends. My cost savings are significant and my service has not changed. I have contacted support several times and this has been a very positive experience. The support folks are patient and knowledgeable.

CONS

You do need a base level of technical knowledge to use. But even with a little knowledge you can make do and understand tech support. Documentation on setting up services could be more robust. If you are not using a popular PBX then it takes a bit of work to choose the correct settings.

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

A great platform for VOIP with a great API

PROS

I have integrated many different VOIP providers for voice termination and origination, as well as SMS options but Telnyx is by far my favorite. Highly competitive rate decks for low and mid tier volumes which is great for small and medium enterprises, and even better high volume pricing. A well documented API with loads of examples made SMS and certain voice feature integrations a breeze. 24/7 Support

CONS

My only complaint is that certain features pertaining to failover to PSTN for DIDs as well as SMS integration have recurring monthly charges on top of pay per use

Vendor Response

Thank you for your review on the Telnyx platform. Regarding your feedback on Telnyx's monthly reoccurring charges, below you will find a list of the applicable MRCs on the Telnyx platform: 1) Numbers (TFNs & standard DIDs) 2) SMS activation on TFNs and standard DIDs 3) Call-Forwarding activation 4) CNAM 5) Emergency service 6) Channel billing (optional) 7) Virtual Cross Connect creation For clarification, in order to create a redundant fail over on your connection (SIP trunk), you would just need to add another IP address to your connection and you will be all set with no extra charges or additional MRCs. Once again, thank you for your feedback and please email success@telnyx.com if you have any further questions!

Replied August 2018

User Profile

William

Verified reviewer

Telecommunications, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

From scrappy under dog to industry leader in just a few years

Telnyx handles 100% of our toll free traffic. We would love for them to handle even more of our traffic.

PROS

The Telnyx portal puts everything at your fingertips. Number Routing, Call Forwarding, Endpoint Configuration, Reporting, and even a super easy porting tool. We have everything we need right in the portal. If we have questions or concerns, support is only a call away. And they are great!

CONS

There is very little that I can say that would be considered bad. I think the only thing would be the standard long distance inbound and outbound rates are a little high compared to some of our other carriers.

Vendor Response

Thank you for you review, William. It is great to hear your experience on the Telnyx platform has been a great one throughout the years. We would love to speak more about what we can do from a pricing perspective to win more of your traffic. We will reach out to schedule a discussion. Thanks!

Replied August 2018

Shawn

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Telnyx is a wonderful SIP provider

They make using our 3cx phone systems a very smooth experience.

PROS

Telnyx has tons of redundancy built in to their product. It is the most reliable SIP provider that I have found. Their support is fantastic. We never have issues with the service. They make communication with 3cx systems super easy.

CONS

I can not think of any cons of Telnyx. They are wonderful.

Reason for choosing Telnyx Suite

The documentation is more developed. The support process is better. They are much more reliable.

David

Telecommunications, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

One Small Step for an ITSP, One Giant Leap for the Industry

Excellent.

PROS

It works....flawlessly (in comparison to other providers). The service is excellent both in function and support. The portal is intuitive and powerful...a relative delight to use. There are many things we like about Telnyx (Performance, Platform, People, Pricing) but if I was forced to pick one thing above all the others it would have to be Porting. Compared with the other providers' porting process, it is a pleasure (and yes, I did just use the word pleasure in the same sentence as porting).

CONS

It is hard to define a true "Con" here. There are things that are still in development and the constant improvement with the associated necessary changes does cause the "who moved my cheese syndrome" sometimes.

Reasons for switching to Telnyx Suite

Better platform (features and services), processes (direct connection with the carrier) and pricing.

User Profile

Omar

Verified reviewer

Telecommunications, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2018

Great VOIP system for small and medium business

Telnyx system is good reliable and easy to use system. The pricing is also good and competitive. Flexibility and features are more than accepted.

PROS

The great thing that I like about this system is the security. The system has great security to monitor your system performance and will provide you with an alert if strange calls occur within your system. It happens that we install free softfone on one of our PCs which seems to have backdoors leak. Telnyx system send us an alert, then support team contacted me about the strange calls and they did recommend me to block these calls from within Telnyx system.

CONS

I cant top-up prices to provide different pricing for my customers.

Vendor Response

Hi Omar, Thank you for your honest feedback. We are glad to hear that you have found reliability and cost-savings from moving forward with the Telnyx platform. We will reach out via email regarding your feedback on topping-up pricing on the Telnyx platform was designed to support multi-tenant environments and enable users to easily segregate traffic, implement tagging for organizations and pull reports all in real-time. Thanks!

Replied August 2018

Chris

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2019

Telnyx is a game changer

Overall, the experience has been very positive and really allowed us to more easily grow both our initial PBX/phone system sales as well as our monthly recurring revenues. We've been a partner of Telnyx for quite a few months now, but I think we are only getting started in how we will be leveraging the Telnyx offering to further grow our business here at LANPRO.

PROS

We become our client's carrier, controlling the setup process from start to finish, the provisioning of DID's and voice services, down to the monthly billing. Further, the stability and reliability of the Telnyx platform, in my opinion, is unmatched in the industry. As the title of this review states, Telnyx is a real game changer for us VOIP and PBX vendors!

CONS

I honestly cannot think of any con's at this time. You've even taken the pain out of the porting process which has always been a pain-point for us here at LANPRO.

Jean-Pierre

Telecommunications, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2018

Gréât quality VOIP services and super dashboard

Very good quality voice over ip Service people know what they are doing or will get the info for me Rath

PROS

Easy to use Compréhensive Pricing clear to understand Invoices, services cost, categories wells indicated

CONS

Support mainly by chat and email. Sometimes in emergency situation it is not fast enough or de not feel it is fast enough Sometimes it will be better to be called to discuss an issue instead of back and forth emails. Better understanding, less frustration and lot less stress waiting or feeling not being understood

Vendor Response

Hi Jean-Pierre, Thank you for your valued feedback. Regarding your feedback on contacting our support team via email and chat, you are always welcome to call our support team at 1-888-980-9750 24 hours a day, 7 days a week. Our NOC team is willing to troubleshoot any issue that arises via phone if this is your preference. Thank you for your review and let us know if you have any further questions.

Replied August 2018

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2018

Amazing support experience

Telnyx provides great service, and if you do have questions or problems you can easily reach a technician who a) actually understands your issue and b) is responsive and even proactive to get you the information or solution you need. Being able to quickly get someone helpful on the phone makes Telnyx stand out!

PROS

Solid service, good proactive alerts about problems, and excellent support (chat and phone).

CONS

Only downside is that they don't offer a fax <-> email service.

Vendor Response

We appreciate your valuable feedback on the Telnyx platform. We would be happy to field your request regarding a Fax ---> Email service. We have recently developed a feature request tool (features.telnyx.com) to ensure your voice can be heard on features that you wish to see on the Telnyx platform. Unfortunately, since your review was anonymous, we are unable to review your specific use case on the Telnyx platform. We would love to learn more about your use case and how you currently leverage or hope to leverage a Fax --> Email service. If you would like to discuss this, please reach out to success@telnyx.com and we will set up some time to review this feature and how it relates to your use case. Thanks!

Replied August 2018

Shaun

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Unbelievable Support and Platform!

Telnyx allowed us to expand our business and provide best in class services to our end customers with ease. We consolidated our portfolio of partners with Telnyx simplifying our engineering, customer success, and accounting processes with one swell swoop.

PROS

Telnyx is the easiest partner to work with! The platform as a whole is fantastic which also includes their backend team. Start a chat if you have an issue (which is very rare) and they are there to assist. We basically call our partnership "set it and forget it" with Telnyx. Their API engine and access to superb as well!

CONS

There's not a lot to say here if anything at all. We haven't run into an issue that has displeased us.

Showing 1 - 25 of 65 Reviews