All UserLock Reviews

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Bob

Verified reviewer

Education Management, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

An Administrators Premire Mangaement Tool!

As a T veteran of over 20 years, I looked everywhere for a tool to regulate logins and nowadays you just can't find one, I was assisted in tailoring the product to my needs, given fair, outstanding pricing and premier support. Other software providers could learn a thing or two from IS Decisions and their support of USERLOCK. Today, I can't imagine being able to as effortlessly manage my users access and provide support without USERLOCK.

PROS

In a flash, I can control my users login experience, communicate, find/identify users computers and remote in for support. No more searching DNS for IPs or running web filter reports just to identify my users device. I can give different IT team members just the amount of access they NEED to do the job. Reliable! It's just always there for me I can't imagine working without it now. Support for me in the USA is no problem, always professional, timely and knowledgeable.

CONS

Honestly trying to think of something to list as a con, any issues I ever had were diligently addressed to my complete satisfaction.

Adrian

Retail, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Excellent Tool

Userlock fulfilled a specific need within our company. It is been used instead of a time management system. We have integrated with an SQL database and run daily, weekly and monthly reports to track staff hours from first login to last logout as we have a flexible working hours. It also allows us track remote users, one the agent is installed on their devices it caches the Userlock events and syncs them up with next on the network. We used SQL as the database because Userlock allows you the functionality to customise SQL queries. This gives is the ability to extract exactly what we need. There support from the team at Userlock is fantastic. I had a few queries around functionality and setup when in the initial trail period. The team were able to resolve all those in a prompt and efficient manner.

PROS

Easy to install and configure Auto roll out of agents is a great feature (Make sure to have all the settings correct on the systems) Level of detail recorded is fantastic User interface is simple and easy to use. Great customer support.

CONS

Report exporting to email limited to PDF, excel would be nice. Lack of web portal interface to run reports from. Limited ability to customise reports in default settings.

Eli

Insurance, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2019

UserLock Experience

Happy with the overall end to end experience.

PROS

Ease of use Ability to use SQL server for the backend Functionality Good Value for money

CONS

Good for small to medium size businesses, don't know how it would cope at Enterprise level.

User Profile

Uzair

Verified reviewer

Oil & Energy, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2020

A simple yet reliable real-time user login monitoring and management

We use this software as primary tool for our implementation of security best practices policy for user login sessions throughout the company.

PROS

Ability to allow users concurrent logins based on specific requirements like at specific times and on specific workstations.

CONS

Sometimes user workstation login info does not get updated in Userlock database or it takes more time when workstation is at a remote location.

User Profile

Ivo

Verified reviewer

Luxury Goods & Jewelry, 501-1,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2019

User lock is a great tool with many possibilities

Great sales team, quick support. Everyone in user lock are quick to respond and help with any questions or issues you might have. I do believe its a fantastic product and has massive amount of room to grow.

PROS

It does all the heavy lifting, collects the logs for all of the events that are used to track user activity. It provides multitude of security features that are easier to use than a dated AD interface.

CONS

Reporting is slow and poor. Data integrity was a slight issue at a time - Great software dont get me wrong but we were better off coding our own reports from the SQL database - the information is there, there just is not enough flexibility in reports. No web interface with reports - means sending emails and PDF files. In a modern world we thrive to reduce email traffic and give users/admins reports on demand. Again had to build own web interface for on demand reports.

User Profile

Steen

Verified reviewer

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

High Quality product, easy to use

PROS

Its easy to use and very stable. Install, configure and not much maintenance.

CONS

Nothing, its all nice. I have found nothing to not like.

Luke

Education Management, 11-50 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed January 2019

Great Product

PROS

The ability to control where users can log on and ability to limit to time periods. Worked well in our educational establishment where users had restricted access to the network and shared accounts this software prevented users login in multiple times to circumvent the restrictions. It also allowed used to identify which computers where used regularly and at what times allowing us to identify cost savings via not replacing hardware or via energy savings.

CONS

Not having an app available for Mobile devices when out on the move.

Shakeer

Oil & Energy, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Userlock is awesome!

We have reduced the number of user account lockouts for users who have to share PCs and move around in multiple locations. We have also better enforced our security policies by preventing users from sharing logins.

PROS

The administrative interface is modern and easy to use. The configuring of multiple policies against different security groups is easy and allows us flexibility according to our specific business.

CONS

It would be great if the software took care of some pre-reqs on the client side automatically; eg. enabling the remote registry can easily be done with a powershell script. This would make deployment even easier.

User Profile

Esteban

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Excellent & userfull

PROS

The tool is very useful for increasing security, and has features that are very difficult to find in other solutions such as controlling Windows IIS sessions.

CONS

Maybe the setup documentation can be better and more accurate.

User Profile

Cecil

Verified reviewer

Machinery, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Centralized management of user logons

Very friendly and professional sales and support staff.

PROS

The ability to see "live" failed logon's or incorrect passwords. The ability to centrally manage controlled logoff enforcement across the company The ability to determine which devices users could log into, along with how many simultaneous logons.

CONS

Different departments in our company have different requirements for logoff enforcement. Unable to set that by department or group - only global setting.

Michel

Government Administration, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Userlock sécure MFA

Userlock permet d'avoir une couche supplémentaire de sécurisation sur l'accès d'une infrastrucutre

PROS

C'est un logiciel qui est totalement intuitif, simple d'utilisation et offre plusieurs combinaisons d'accès totalement sécurisés. De plus un réel SAV (et non pas un SAV fantôme) qui vous accompagne dans la résolution tant sur le plan fonctionnel que technique.

CONS

Cela relève plus du cosmétique, à l'issue d'une mise à jour de version, pourriez vous prévoir l'intégration par défaut de la mise à jour du client sur les postes sans pour autant que l'utilisateur change de MFA.

Reason for choosing UserLock

Lors de mon premier échange, on peut constater le sérieux et le professionnalisme de la part des employés, ce qui est rassurant pour poursuivre la collaboration avec cet éditeur. La collaboration perdure depuis plus de deux années et j'en suis pleinement satisfait.

Pablo

Information Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

User Lock nous à aidé a proteger la surface exposé de face a internet

Le déploiement est simple ainsi que la configuration et maintenance du service.

PROS

Simplicité de déploiement et compatibilité totale avec les services cruciales de nos clients. Simplicité de mise en place pour les utilisateurs et service d'aide intégré dans le processus d'enregistrement. Rapporte une couche de protection de la surface exposé vers internet. Nous donne une vision claire des accès, leur état de sécurité et la capacité de verrouiller en temps réel les menaces.

CONS

Pour l'instant je n'ai pas encore rencontré une limitation par à port nos besoins.

Reasons for switching to UserLock

Notre premier client nécessitant MFA ne remplissait pas les conditions préalables pour installer le logiciel qu’il avait choisi.

Damien

Computer & Network Security, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Couverture MFA globale et audit avancé des accès

PROS

La possibilité de mettre en place le MFA sur tous les types de connexions (Session utilisateurs, VPN, WiFi, IIS) avec des standards du marché (TOTP/HOTP) mais aussi en Push via mobile. La vue globale sur toutes les connexions, que le MFA soit appliqué ou non avec éditions de rapports sur les temps de connexion, les origines, postes, ... Documentation disponible très riche et support ultra réactif

CONS

Ne peut pas être utilisé pour le MFA ADFS et SSO pas encore assez abouti.

Reda

Marketing and Advertising, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

Bon rapport qualité prix pour mettre en place la MFA

PROS

Implémenter facilement et rapidement l'authentification multifacteur sur nos serveurs

CONS

Le système fonctionne avec un code PIN généré par des application style Google authenticator. Cela nécessite une vrai synchronisation des horloges, sinon, on peut se retrouver bloqué. Une validation sur le téléphone mobile sans passer par un code PIN aurait été un plus. Ne fonctionne pas avec mes équipements réseaux, mes pages web, ...

Reasons for switching to UserLock

Intégration avec mes équipements réseaux, mes pages web, des applications tiers (PAM360, ...)Validation sur le téléphone mobile

Jimmy

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed June 2022

Produit au top pour sécuriser les accès aux ordinateurs ou aux ressources de l'entreprise

PROS

Facilité de déploiement et de configuration Simplicité d'utilisation pour les utilisateurs

CONS

Je n'ai pas vraiment constaté de "points faibles", toutes les fonctionnalités requises sont présentes

Matthieu

Computer & Network Security, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

UserLock

PROS

Intégration du produit assez simple. Différents supports disponible pour l'authentification (App, clé USB, carte)

CONS

Il manque une console Web pour la gestion de la solution

Sébastien

Civic & Social Organization, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

j'ai trouvé ce que je cherchais

j'utilise USERLOCK depuis 6 ans, nous avons pu mettre en place des sécurités sur des postes rendus inaccessibles, mais aussi des solutions pour le droit à la déconnexion.

PROS

le produit est facile à utiliser, lisible.

CONS

pas de point faible, tout ce que j'utilise fonctionne correctement

Reason for choosing UserLock

tout ce qu'il contient, c'est un produit Français, services SAV et commercial au top.

Beni

Real Estate, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2019

The best software I've ever knowned

No problem I've using this, except when you upgrade the windows server to new version, because Microsoft doesn't support anymore for security reason, then the userlock can't functional anymore.

PROS

User friendly, powerful, silent agent, and of course it's work.

CONS

If don't buy subscription, when The Windows Server upgrade to new Version, the Userlock Software son't be functional anymore.

Eric

Banking, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2022

UserLock produit idéal pour vos besoins

Je suis pleinement satisfait par le produit

PROS

Facilité de déploiement et d'utilisation

CONS

Aucun défaut détecté pendant toute la phase de test

Reason for choosing UserLock

facilité de déploiement

Stéphane

Accounting, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Avis sur l'application UsrLock

PROS

Simplicité d'installationNe nécessite aucun redémarrage lors du déploiement de l'agentErgonomie du produit et riches des fonctionnalitésSupport compétentSociété Française

CONS

aucun pour le moment, le produit correspond à mes attentes.

Reason for choosing UserLock

Société FrançaiseSupport FrançaisCompétence des équipes

Alexander

Computer & Network Security, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Review UserLock

Positive user experience and easy to handle.

PROS

Easy to handle, great customizable reports.

CONS

Using whole functionallity needs roll out for ervery user.

Greg

Primary/Secondary Education, 51-200 employees

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2019

UserLock does what Windows doesn't

Prevent users logging in more than once, as well as enforcing time of day restrictions.

PROS

UserLock provides an easy way to prevent multiple log-ins. It is straight-forward to use and cost-effective.

CONS

User interface can sometimes be unintuitive.

Rémi

Government Administration, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Simplicité d'implantation

PROS

L'applicatif serveur est d'une simplicité à installer. Ce fait en quelques heures!

CONS

Il serait bien, au lieu des OU d'Active Directory, de pouvoir importer dans la console de gestion seulement des postes qui sont membres d'un groupe AD précis.

Reason for choosing UserLock

Pour la ficilité de déploiement ainsi que pour l'utilisation simple pour les clients et les gestionnaires de la plateforme.

Luca

Education Management, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Mise en place pour un travail de diplôme sur l'authentification forte

PROS

Cette solution a offert un excellent support de la première prise de contact à la fin de l’installation. La documentation est très bien faite et simple de recherche. Toutes les fonctionnalité mise à part le facteur biométrique qui devrait arrivé sous peu sont présents. Que du positif !

CONS

Uniquement le manque d'une application disponible.

User Profile

Stephane

Verified reviewer

Education Management, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed December 2022

Userlock : une solution MFA made in France

On gagne à utiliser ce logiciel pour augmenter le niveau de sécurité des accès à notre annuaire AD.

PROS

L'authentification multi-facteurs,la simplicité de déploiement des agents Userlock, le reporting.

CONS

L'interface est complexe à appréhender (onglets...).

Showing 1 - 25 of 32 Reviews