# PBS Systems Software Reviews, Demo & Pricing - 2026 > Review of PBS Systems Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/auto-dealer/pbs-dms-profile --- [Home](https://www.softwareadvice.com/) / [Auto Dealer Software](https://www.softwareadvice.com/auto-dealer/) / PBS Systems Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/auto-dealer/pbs-dms-profile/reviews/) # PBS Systems 2026: Benefits, Features & Pricing Wondering if PBS Systems is right for your organization? Our Auto Dealer Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview PBS Systems 3.9 [(11)](https://www.softwareadvice.com/auto-dealer/pbs-dms-profile/reviews/) Pricing Pricing available upon request ### About PBS Systems PBS Systems is your steadfast partner in driving dealership success and transforming your business through our comprehensive dealership management software. Unlock cutting-edge tools such as Digital Retailing and our Digital Service Suite, designed to streamline operations, strengthen customer relationships, and increase profits. Digital Retailing has revolutionized vehicle buying, offering convenience and transparency. Our Digital Service Suite takes this experience to the next level by reducing wait times and enabling real-time communication between advisors and customers. Become part of the winning team and shape the automotive landscape with PBS Systems – a proven dealer management partner to thousands of North American dealerships. Wondering if PBS Systems is right for your organization? Our Auto Dealer Software selection experts can help you in 15 minutes or less. ## PBS Systems User Interface ## Popular PBS Systems Alternatives Main Product PBS Systems 3.9 [(11)](https://www.softwareadvice.com/auto-dealer/pbs-dms-profile/reviews/) Ratings Breakdown - 4.0Ease of use - 3.50Value for money - 3.89Customer support - 4.09Functionality Pricing Available upon request Get Price Alternative Product [abcoa Deal Pack](https://www.softwareadvice.com/accounting/abcoa-deal-pack-profile/) 4.8 [(135)](https://www.softwareadvice.com/accounting/abcoa-deal-pack-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.57Value for money - 4.96Customer support - 4.61Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [CDK Global](https://www.softwareadvice.com/crm/cdk-drive-profile/) 4.1 [(210)](https://www.softwareadvice.com/crm/cdk-drive-profile/reviews/) Ratings Breakdown - 4.02Ease of use - 4.03Value for money - 4.05Customer support - 4.08Functionality Pricing Available upon request Get Price Alternative Product [Frazer](https://www.softwareadvice.com/auto-dealer/accounting-profile/) 4.7 [(150)](https://www.softwareadvice.com/auto-dealer/accounting-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.72Value for money - 4.61Customer support - 4.62Functionality Pricing Available upon request Get Price Alternative Product [Xero](https://www.softwareadvice.com/accounting/xero-profile/) 4.4 [(3300)](https://www.softwareadvice.com/accounting/xero-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.25Value for money - 4.04Customer support - 4.30Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [QuickBooks Desktop](https://www.softwareadvice.com/accounting/quickbooks-pro-profile/) 4.4 [(2562)](https://www.softwareadvice.com/accounting/quickbooks-pro-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.16Value for money - 3.89Customer support - 4.29Functionality Pricing Starting at $1069.20 per year Get Price ## PBS Systems Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## PBS Systems Features - Popular features found in Auto Dealer Accounting Contact Database Document Management Financing Management Payment Collection Reporting & Statistics Sales Floor Management Service Department Website Integration - More features of PBS Systems Accounting Integration Activity Dashboard Activity Tracking Add & Edit Photos Alerts/Notifications API Appointment Management Automated Scheduling Bank Reconciliation Barcode/Ticket Scanning Buy Here, Pay Here Calendar Management Campaign Management Cash Flow Management Collaboration Tools Communication Management Contact Management Customer Database Customer History Customizable Fields Customizable Forms Customizable Reports Data Import/Export Discount Management Document Storage Electronic Payments Email Management Email Marketing Email Templates Expense Management Financial Analysis Financial Management For Automotive Dealerships Forms Management General Ledger Inventory Management Inventory Tracking Invoice Management Lead Capture Lead Generation Lead Management Lead Qualification Lease Tracking Multi-Location New Car Dealer Order Management Parts Management Payroll Management Price/Margin Management Purchase Order Management Quotes/Estimates Real-Time Analytics Real-Time Data Real-Time Reporting Real-Time Updates Receipt Management Recurring/Subscription Billing Reminders Reporting/Analytics Sales Order Management Sales Reports Sales Tax Management Stock Management Summary Reports Task Management Third-Party Integrations Transaction History Used Car Dealer Vendor Management VIN Lookup ## PBS Systems User Reviews Overall Rating 3.9 Ratings Breakdown 5 45% 4 18% 3 18% 2 18% 1 0% Secondary Ratings Ease of Use 4.0 Value for money 3.5 Customer support 3.9 Functionality 4.1 VR Verified Reviewer Automotive 51-200 employees Used daily for less than 12 months Review source Reviewed August 2018 pbs 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: very easy to use. switched over from cdk and this is very user friendly Cons: some of the search functions I do not like a whole lot Vendor Response Thank you for the review. Replied August 2018 Read More BW Barrie W. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed January 2022 PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease. Cons: With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected. Reasons for switching to PBS Systems DealerTrack was no longer being supported in Canada. Read More CB Christine B. Verified reviewer Automotive 51-200 employees Used daily for more than 2 years Review source Reviewed April 2026 Reliable and User-Friendly System with Room to Modernize 4 Overall, my experience with PBS Systems has been very positive. It’s a reliable and user-friendly platform that has supported our operations for many years. The familiarity of the system makes it easy for our team to use efficiently, and ongoing improvements—especially with integrations into other software—have made it even more valuable over time. While it may lag slightly behind newer CRM systems in terms of technology and innovation, it still performs well for our needs. Combined with excellent customer service, PBS Systems continues to be a dependable and effective solution for our business. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: What I liked most about PBS Systems is how reliable and user-friendly it is, especially given how long we’ve been using it. It’s a system that feels familiar and easy to navigate, which makes day-to-day operations smooth and efficient. Over time, it has continued to improve—particularly with integrations into other software we use, which has made workflows more connected and streamlined. I also really appreciate the customer service; the support team is responsive, knowledgeable, and genuinely helpful when issues come up. Cons: What I liked least about PBS Systems is that it feels a bit behind compared to more modern CRM platforms, especially in terms of technology and overall innovation. While it’s very functional, some features and the interface don’t feel as up-to-date or as flexible as newer systems on the market. This can make certain processes less efficient than they could be with more advanced tools. Read More rg rob g. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed December 2021 PBS kills efficiency in the Fixed-OPS dept at point of sale 3 Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it. Ratings Breakdown 4 Ease of use 1 Value for money 4 Customer support 3 Functionality Pros: Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone. PBS seems to work well for the Sales Dept. Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use. Cons: Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers. We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times. PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept. Reasons for switching to PBS Systems Price Read More BC Bill C. Verified reviewer Automotive 51-200 employees Used daily for more than 2 years Review source Reviewed October 2021 PBS is a very effective DMS System for Us 5 Very effective, easy to teach and use. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: You don't really need any or many other 'bolt-on' systems to manage your dealership effectively. One stop shop for all their modules! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc. I user can help influence the software enhancements....and see them implemented in a timely manner. Cons: They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon ! Reasons for switching to PBS Systems Price, capability and a true Microsoft platform. Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed September 2019 Just not a good company 2 Horrible. when looking into the company they have high turnover, their support is frustrated because they can't support you, and level 3 support will close the ticket even though the issue is not fixed to improve there own stats. Ratings Breakdown 3 Ease of use 2 Value for money 1 Customer support 3 Functionality Pros: The features when they worked. the program has a lot of potential but needs more attention Cons: The driver's license scanner does not check enough characters of the name. For instance if you had a customer called Mitch Howard the license when scanned would replace all the data of a current customer called Mitchelle Howardson. Thus the computer would think its the same person. When talking to support this was a use error and you need to manually change it. What's the point of the driver license scanner than? This informations is key for marketing and do you want to send the wrong info to the wrong person? All that needs to be changed is a couple of lines of code to check the whole name than just the first 4 or whatever they have it set to. Reasons for choosing PBS Systems It was the software that was available at the time of hire Vendor Response Thank you for providing us with your honest feedback. We are very sorry that PBS hasn't lived up to your expectations. We set a high standard for ourselves and are disappointed that this standard was not met in your interaction with our software. The driver's license scanner hardware is operated using firmware, outside the DMS, and it sounds likely the firmware needs to be updated. This is a simple task for our I.T. Support Team. Our staff take great pride in their work; in fact, our Support Team was rated one of the highest ranked support departments nationally by HDI, the Association for Technical Support Professionals. We would greatly appreciate an opportunity to work with you to resolve your concerns. I highly encourage that you speak with our Technical Support Manager to discuss your specific concerns. Please email derrickn@pbssystems.com. Thank you and have a great day. Seamus Grant, Marketing Operations Manager, seamusg@pbssystems.com Replied September 2019 Read More VR Verified Reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed February 2019 A Joke of a System 3 All automotive systems have their glitches but PBS seems to be the absolute worst. The system rarely works like it is intended to and to top it off customer service is horrible. If you have a issue get ready to sit on hold for an extended period of time to only be told "I will look into that for you" and not get a call back. It seems most days the staff in our office will try to figure the issue out to avoid having to deal with customer service. There use to be a survey sent after every call but apparently they didn't like what they were being told because they no longer send those out for every call, just select ones. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: The fact it is windows based and if you know windows you can figure out how to correct things yourself. Cons: Customer Service and inability to accurately answer questions about their own system Vendor Response Hello and thank you for taking the time to leave a review. We are sorry to hear that you have not had a great experience with our system. We take customer service very seriously and always strive to provide the best support we possibly can. We have sent a direct message to address your concerns. Replied February 2019 Read More IM Igor M. Verified reviewer Automotive 51-200 employees Used daily for less than 2 years Review source Reviewed May 2019 Not good for inventory management 2 Overall, it feels like "back into 90-s" :-) However, they do work on updating their software. One good thing is - very good support. Ratings Breakdown 2 Ease of use 4 Customer support 4 Functionality Pros: V10 update gives a bit of hope that the software will try to keep up with "today's" technology. That said, they do have a phone app for V10 users. Great support Cons: RDP! Yes, it is remote desktop... in 2019 it is still desktop software :-) get ready to use VPN and RDP. Inventory management is horrible. VIN decoding, pretty much, gets everything wrong. When you ask them to send an inventory feed to your website, you will get literally 100% messed up feed. Ask them to customize it, and you will need to pay a fee of $ XXXX... Vendor Response Hi Igor, Thank you for taking the time to leave us a review. We truly appreciate your honest feedback. A member of our Product Marketing team will reach out to you in the near future to discuss your review. We would appreciate the opportunity to review some of your concerns and work with you to resolve them. In the meantime, please feel free to contact me directly if you have any questions or concerns. Seamus Grant Manager, Marketing Operations seamusg@pbssystems.com 1-800-665-6304 ext.823 Replied May 2019 Read More JL Janice L. Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed November 2016 Easy to use 4 This program is easy to learn to use on your own and the help section gives great step by step help. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Great to track sales Cons: the process to use offsite is a little long but understandable to keep it secure Read More VR Verified Reviewer Automotive 51-200 employees Used daily for less than 6 months Review source Reviewed February 2018 Very user Friendly 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very user Friendly, simple to use. Easy to navigate and customer service is very helpful and quick when you need assistance. Cons: I don't like that it is on its own remote screen, hard to use with only one computer screen if you have to use other programs Read More Showing 1 - 10 of 11 Reviews [See All Reviews](https://www.softwareadvice.com/auto-dealer/pbs-dms-profile/reviews/) ## Other Top Recommended Auto Dealer Software [Carsforsale.com](https://www.softwareadvice.com/crm/carsforsale-profile/) **4.6** (2363) Recently recommended **0** times [DealerCenter](https://www.softwareadvice.com/accounting/dealercenter-profile/) **4.9** (1481) Recently recommended **0** times [Marketing 360](https://www.softwareadvice.com/marketing/marketing-360-profile/) **4.5** (1139) Recently recommended **0** times [Rapid Recon](https://www.softwareadvice.com/auto-repair/rapid-recon-profile/) **4.8** (479) Recently recommended **0** times Stuck Between Options? 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