--- title: "Selly Automotive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Selly Automotive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Selly Automotive is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-dealer/selly-automotive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dealer Software](https://www.softwareadvice.com/auto-dealer/) / [Selly Automotive](https://www.softwareadvice.com/auto-dealer/selly-automotive-profile/) / Selly Automotive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-dealer/selly-automotive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-dealer/selly-automotive-profile/alternatives/) # Selly Automotive User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 74 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 62 reviews (84%) - 4 stars: 6 reviews (8%) - 3 stars: 3 reviews (4%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (3%) ### Most mentioned pros - Opportunity page (one view of clients in each sales stage is nice) - Ease of useAI manages, analyzes, and responds to emailsVery secure document management system (DMS) for automotive dealersThe mobile app has a driver’s license scannerIntegration with other other third-party software Value for money (You get more for what you pay) - SELLY AUTOMOTIVE CRM SAVES BOTH TIME & MONEY. ### Most mentioned cons - They look horrible. - It no longer syncs to our DMS (our DMS went web-based) - We struggled to keep track of our leads as well as follow-ups. ## Selly Automotive customer reviews Showing reviews 1-25 of 74 (page 1). ### selly-wow - Overall rating: 5/5 - Reviewer: Samantha H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. best of the best. sales rep was awesome and blunt. text support is amazing and bubbly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. text messages are easy and within compliant standards. #### Cons no cons that I have been able to find thus far. #### Reasons for choosing Selly Automotive WSIADA put out a magazine advertising the quality of the product and so we called and bought it --- ### Had issue with Emailing - Overall rating: 5/5 - Reviewer: Junior D. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. very easy to use. happy with it customer support is very responsive and they get to you as quick as they can #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use, I can text and email customers with ease and even call them from the app or my desktop #### Cons Nothing really bad or negative to say about it but it does sometime glitch where I cant see the same customers on desktop as on my app or if I text it doesnt always show up right away --- ### Not a great CRM - Overall rating: 2/5 - Reviewer: Vince D. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I don't love it. It's not completely useless, but I think we'll look for another provider or just stick with using outlook like we used to as we're a smaller store that doesn't split leads. It's not an expensive software, but it's not very useful so far. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Texting Auto Responses (in theory) Opportunity page (one view of clients in each sales stage is nice) System if fast, no issues with load times #### Cons Task management is useless. I get tasks to call customers that are email only leads. We get tasks to do on Sundays when we are closed and Selly doesn't have a way of only making them show during business hours. We end up not even looking at tasks. Auto responses are beyond basic html in emails. They look horrible. Also had issues with a customer receiving an auto response email 6 times at once so there's still bugs with the system. --- ### Selly Automotive - Overall rating: 5/5 - Reviewer: Jade B. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer support! the team is awesome and always responsive! #### Cons I dont have any cons to offer at this time! --- ### Amazing customer service and a great product. [SENSITIVE CONTENT] is the man! - Overall rating: 5/5 - Reviewer: Dan B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The customer relationships we've been able to cultivate with [SENSITIVE CONTENT] have been wonderful. We wouldn't be where we are without it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT] Big fan of the over all ease if you, but mostly [SENSITIVE CONTENT] #### Cons The fact that you cannot leave texts unread if you open another salesperson text. #### Reasons for choosing Selly Automotive Much better value overall . --- ### [sensitive content hidden] is AWESOME - Overall rating: 5/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very helpful, will highly recommend to other dealerships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to log and update and task manage previous clients. #### Cons Nothing at all. Selly has been a great marketing too. --- ### Automating Texting - Overall rating: 5/5 - Reviewer: Robert H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to implement and deploy. The representative who helped us setup the auto texting was very cordial, experienced, and helpful. #### Cons nothing to dislike about this software. We like it very much. #### Reasons for choosing Selly Automotive Pricing --- ### Selly Automotive - Overall rating: 5/5 - Reviewer: Tony S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of useAI manages, analyzes, and responds to emailsVery secure document management system (DMS) for automotive dealersThe mobile app has a driver’s license scannerIntegration with other other third-party software Value for money (You get more for what you pay) #### Cons Using Selly for 2 years now and we had no issues with it. #### Reasons for choosing Selly Automotive We wanted user-friendly software without paying extra for solutions that are already should have been part of the CRM software. #### Reasons for switching to Selly Automotive After paying thousands of dollars every month, we had to save and look for better, easier, and more up-to-date software that let us be more productive. --- ### [SENSITIVE CONTENT] is the best!!! - Overall rating: 5/5 - Reviewer: Gavin S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Pretty darn awesome, I enjoy the customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [SENSITIVE CONTENT] is great to work with. He has been beyond helpful. #### Cons Sometimes the picture integration isn't the best --- ### Mario - Customer Support - Overall rating: 4/5 - Reviewer: Angela S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered The reason for my review is to discuss representative in customer support. He is amazing and has been the most helpful part of the Selly Automotive team. I have reached out to my account manager about things and get no response but I can chat with representatives and he fixes each issue that we have had. I asked him yesterday if he can take over ARJ'S account and be our new rep but he explained that he isn't in that department. When I click on the chat button, I hold my breathe because I hope that it is representatives who answers. To be honest, I would rather talk with him than anyone else. He has been so quick to offer his assistance and he even helps to point me in the right direction over things that he can't fix on his own. He is a true asset to Selly Automotive and I am hopeful that he will get the recognition that he deserves. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a new client and recently made the switch from Vin Solutions to Selly. We switched because of the integration of WebManger, DeskManager, and Selly. I like the fact that it is user friendly and that there are functions that we have that we didn't have with VIN. #### Cons I don't like that a new tab opens each time that you click on something new. It is super annoying to be in the zone working and you look up and have 15 open tabs that you have to go through. #### Reasons for switching to Selly Automotive We needed integration. It isn't quite as seamless as we had hoped. We are still having a lot of snags. --- ### Owner - Overall rating: 5/5 - Reviewer: Peter C. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [SENSITIVE CONTENT] is the best, he helped us a lot. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Selly CRM is simple, reliable. Maintaining relationships with my new, existing customers by sending automated service reminders by email or text. --- ### Makes Life Easier - Overall rating: 5/5 - Reviewer: Kenya D. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Definitely worth every penny!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that you can individualize each customer and save notes about each customer helps keep us salesmen organized. #### Cons The alerts don't seem to work anymore, hopefully they fix the little glitch. --- ### Best CRM and Customer Service Team! - Overall rating: 5/5 - Reviewer: DANIEL S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From sales, implementation to training all staff is knowledgeable about their product, dealer processesses and know how to make their system work for you. Selly keeps improving their software to integrate new technologies. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The softwared is very customizable to our organization and is easy to implement and use on day one! The software can grow to do more and more for you as you learn how to use it. #### Cons I wished it had integration with Facebook Messenger, and it just got implemented!!! #### Reasons for choosing Selly Automotive Knowledgeable staff, customization, ease of use, scalability. --- ### Excellent CRM - Overall rating: 5/5 - Reviewer: Eduardo M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent experience. CSM [SENSITIVE CONTENT] is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the most the simplicity of the software and how you can track everything. #### Cons What I like the least is that sometimes is a little slow. --- ### Excellent Custom Service - Overall rating: 5/5 - Reviewer: Lisa R. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent overall experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to maneuver. My guys really like it. #### Cons It doesn't work 100% way with Frazer. There are various features that don't move from Selly to Frazer, that should. #### Reasons for choosing Selly Automotive Less expensive, but most of all I didn't like the rep who was acting like a sleazy sales person. He couldn't back up his words with factual data when I called him on his BS --- ### Tech support for campaigns - Overall rating: 5/5 - Reviewer: Iham R. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great experience so far, very user friendly. Tech support very responsive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text campaign assistance from [sensitive content hidden] was great. Assisted in generating more business for us, got some deals out of it. Also was able to help me create more for future business with Chat GPT. #### Cons Automated tasks for sales guys - need better follow up system to hold salespeople accountable. --- ### selly auto review - Overall rating: 5/5 - Reviewer: stephanie w. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. everything is at my finger tip whether im at home or on the lot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i like how easy it is to use this software the ease of use #### Cons i dont like the algorithim on how to like the emails and how much info you have to put in if you arent using a google email that i cant link my email yet --- ### Automax Tampa Bay - Overall rating: 5/5 - Reviewer: Annastacia H. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered We use this software for notes calling texting and general knowlage it keep our entire team up to date and sucessful in getting our customers taken care of with the most importance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to keep up with Sales reps and Customer relationships, We work as a team aned with being able to keep notes if one of us are not in the shop we are still able to set our customers up for success and help them get into a car. #### Cons I have no issues with this software it is extreamly helpful --- ### Awesome CRM, backed by a great sales and support staff - Overall rating: 5/5 - Reviewer: Allan O. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Selly Automotive tech support is excellent, and I mean EXCELLENT. Calls are answered immediately and the few issues we've had (mostly user error) have been resolved very quickly. The software itself is very intuitive and integrates very nicely with our DMS and our lead sources. It has been instrumental in tracking our leads and driving sales since we started using it. --- ### Great Service Robust Product - Overall rating: 5/5 - Reviewer: brian h. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Making sure every customer is contacted and followed up with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Program is saving me tons of time and really helping us retain our customers. [SENSITIVE CONTENT HIDDEN] helped us set it up and she was on top of everything to meet our special needs and certain things. every car dealer should have this! #### Cons would love to see more auto texting and auto responses --- ### Love selly - Overall rating: 4/5 - Reviewer: Tiffany B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great support team and great product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Selly is great and allows me to organize my work environment proficiently. My rep is always around to answer any questions that I may have #### Cons Takes a while to set up a lot of areas to fill in its needed but it will take a while to set up and get going --- ### Great Value - Overall rating: 5/5 - Reviewer: Anthony W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, integrates well with DMS and 3rd party leads #### Cons Does not auto refresh, so leads may be sitting before realized --- ### Decent, but could use features upgrades. - Overall rating: 3/5 - Reviewer: Liz d. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall a good solution for small to midsize operations- effort intensive but useful as a stopgap to keep follow up and leads management taken care of. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Ease of onboarding and use, good customer support, good for basic CRM function. DL scanner in the app pushing to DMS is useful. #### Cons Not a ton of video and messaging bells and whistles. Contact integration is laggy on the app side and loads slowly even on flagship phones. --- ### Great Company - Overall rating: 5/5 - Reviewer: Francis M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are able to manage our customers and business better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy and fast to learn , robust perfect for our industry #### Cons Nothing yet , it been pretty effective --- ### Like the idea but too large scale for me - Overall rating: 3/5 - Reviewer: Juan P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think this would be good for someone who sells used cars on a larger scale than me. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It's a nice organizational tool to manage leads for selling used cars. Strong systematic reminders and follow-up included. #### Cons I realized during my trial I just don't need something like this. As selling used cars is not my primary occupation it was something I would not need. ## More reviews [Next reviews](https://www.softwareadvice.com/auto-dealer/selly-automotive-profile/reviews/?page=2) --- Selly Automotive Reviews, Pros and Cons - 2026 Software Advice