--- title: "TEXT2DRIVE Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TEXT2DRIVE. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TEXT2DRIVE is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-dealer/text2drive-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Dealer Software](https://www.softwareadvice.com/auto-dealer/) / [TEXT2DRIVE](https://www.softwareadvice.com/auto-dealer/text2drive-profile/) / TEXT2DRIVE Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-dealer/text2drive-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-dealer/text2drive-profile/alternatives/) # TEXT2DRIVE User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 54 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 43 reviews (80%) - 4 stars: 7 reviews (13%) - 3 stars: 3 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Text to Drive has given us the tool we need to better communicate with our customers as well as market to them before and after bringing their vehicles to us. - Customers enjoy the texts to remind them of their appointments, and they can get pictures of their recommendations right at their fingertips. - Love that it integrates with the DMS and could utilize data from anywhere on my phone. ### Most mentioned cons - In the credit card section, although we made attempts to change, they gave a payment for an "extended warranty" as industry experts know, this is a false term and one that shouldn't be used. - Extremely slow, not user friendly, cashiering side is completely time consuming , texting side needs more development - A little difficult finding work orders to attach video and photos to. ## TEXT2DRIVE customer reviews Showing reviews 1-25 of 54 (page 1). ### Deals - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My loss periods has been pleasant my customers love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to provide consumers with deals electronically. Since we are in a millennium world now the summer love to receive things Electronically #### Cons There's not really anything back that I can say about the but a. I love everything that it doesn't has provided for me #### Vendor response Wow, what a glowing review! We are thrilled to hear that TEXT2DRIVE has helped reduce your loss periods and that your customers appreciate the ability to communicate via text message. Our top priority is to help dealers like yours become more profitable and provide excellent customer service. Replied January 2020 --- ### Amazing program! - Overall rating: 5/5 - Reviewer: Richard C. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, very self explanatory. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been a super useful tool to help us communicate with our customers. Smooth transactions and piece of mind that things are working in our favour. #### Cons Customers do have a bit of difficulty using the application to pay for the bills. --- ### On the path to something great. - Overall rating: 3/5 - Reviewer: Bryan T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I see this product as being a valuable tool for smaller facilities if the kinks are worked out. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I do like the ability to communicate with customers via text and quickly transfer contacts to other employees within the dealership. #### Cons Unfortunately there are currently too many flaws. Credit card collection only worked some of the time and customers struggled to make payments. All to often the customer had opted out which leads me to believe this spreads across other platforms in which the customer may have opted out. In the credit card section, although we made attempts to change, they gave a payment for an "extended warranty" as industry experts know, this is a false term and one that shouldn't be used. --- ### Text2Drive > Phone Voicemail tag - Overall rating: 4/5 - Reviewer: Cliff L. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So much easier and faster than phone voicemail #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like being able to quickly reach out to a customer and provide quick, efficient, immediate and communication #### Cons I wish the customer could opt out of selected categories instead of an all or nothing approach. Almost every service customer that has opted out is because of the sales fishing texts. --- ### Service review - Overall rating: 5/5 - Reviewer: Hailey S. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and very convenient. Loved that we could also send pictures! #### Cons The speeds could be approved as far as how fast texts are sent out! --- ### Brickners - Overall rating: 5/5 - Reviewer: Shawn B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease. It's straightforward and simple #### Cons Sometimes there is some automated messages that go out that don't make sense for the customer but overall it's usually user error. --- ### Easy to use and keeps you connected with the customer - Overall rating: 5/5 - Reviewer: Carlos A. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing, I have no complains #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Text2Drive is awesome! I can update, sell and communicate everything with my customers and the best part about it is they can save my phone number to text back in the future when they need something. #### Cons nothing, everything is great from the form of payment to communication. --- ### review - Overall rating: 4/5 - Reviewer: Kerry B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Great tools to help stay connected to customers and keep them informed! #### Cons Would be great if the repair orders page would update quicker automatically. It would also be great if we saw the media files before the customer did. --- ### Great system - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience. Would recommend it to any dealer who doesn't use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and convenience of documenting conversations with customers. #### Cons I dont really see any cons with text2drive #### Reasons for choosing TEXT2DRIVE The simple, easy to use system. --- ### Necessity - Overall rating: 5/5 - Reviewer: Anthony T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use just about every tool that they offer and that is only because everything T2D does, they do correctly and the team at T2D does it the right way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros EVERYTHING they do is top of the class!!! #### Cons Appearance of MPI - just needs to look prettier --- ### Great Product - Overall rating: 5/5 - Reviewer: Cristina P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a good product that our customers find easy to use and convenient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up and use. Our customers find it easy to use and very convenient. #### Cons The price, it should be priced based on use. --- ### YOU WILL NEVER STOP USING IT - Overall rating: 5/5 - Reviewer: YESENIA A. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been the best tool for BDC yet, another form of communication is always a plus! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -It is very fast, efficient, and easiest way to communicate with customers who can't take call. #### Cons -When customers opt out of receiving messages. #### Reasons for choosing TEXT2DRIVE Managers. #### Vendor response We are happy to hear that TEXT2DRIVE has been valuable for your BDC and that it has made it easy for you to communicate with customers! We know it is disappointing when customers opt-out, but the good news is, you are legally protected with our solution. Replied January 2020 --- ### Text2Drive - Overall rating: 4/5 - Reviewer: JACOB T. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its great. I love it and would recommend it to any one #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Text to drive is a amazing program. Being able to send pictures and Videos works very well and leaves nothing to question #### Cons if customers opt out then you can not communicate with them #### Vendor response We are thrilled to hear that you have had such a positive experience with TEXT2DRIVE, especially with the ability to share pictures and videos with customers! We understand that it is disappointing to be unable to communicate with customers who opt-out, but the advantage is, you are protected legally by our platform when they do. Replied January 2020 --- ### Satisfied Completely - Overall rating: 5/5 - Reviewer: Dan H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use. It is very user friendly for the staff and customers. #### Cons I have no negatives. Everything works great --- ### Text2Drive Review - Overall rating: 3/5 - Reviewer: Rachel S. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Uploading videos, walk arounds in service drive or technicians videos. Texting customers is super convenient #### Cons When you log in for the morning it only shows you text messages for that day. I know you can change the filter, but I wish texts appeared first thing and stayed there until you addressed them. #### Reasons for switching to TEXT2DRIVE Switched jobs --- ### Text2Drive is where it's at - Overall rating: 5/5 - Reviewer: Phil P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Intuitive. Anyone can log in and start. #### Cons All good so far. To soon to tell, we shall see #### Reasons for choosing TEXT2DRIVE Was better --- ### Review - Overall rating: 5/5 - Reviewer: Karen C. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for free trial - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use of the product. Able to watch communication to all stores. #### Cons We had only one typo error and it was fixed right away after notification. --- ### LIFE SAVING - Overall rating: 5/5 - Reviewer: JENNA G. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that I can multi task efficiently! I can show my customer's what is going on with their vehicle visually! I can even help when I am not at work! #### Cons There is nothing I dislike about it, everything has worked great for me. #### Vendor response It is gratifying to hear that your experience with TEXT2DRIVE has been overwhelmingly positive! We live for reviews like this. Replied January 2020 --- ### Honestly not sure how we managed before! - Overall rating: 5/5 - Reviewer: Cj S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it i left my last Job and first thing i did when i came to my new job as service advisor was get text to drive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives my advisors the ability and efficiency to communicate with more customers so they can write more repair orders but still maintain good communication. #### Cons I had the payment option that worked at my last dealership with the dms but with automate you have to upload the invoice. #### Reasons for switching to TEXT2DRIVE the other was to complicated so the advisors did not use it and it was more money --- ### easy to use - Overall rating: 5/5 - Reviewer: allen g. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had text2drive for many years. we started using the video multipoint inspection and love it. easy for techs and advisors to use and communicate with our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy for my service advisors and technicians to use. which will help with sales #### Cons Sometimes it has issues staying connected with our internet.also it does not intergrade with our credit card system so we can not use the pay feature #### Reasons for choosing TEXT2DRIVE saw a lot of value for the price. it has been a very good product and the support is wonderful shout out to [sensitive content hidden] for coming to our dealership and keeping us updated on the products you have. --- ### Exceeded our customers expectations! - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Communication is a real factor in our business and Text2Drive really allows us to maximize our ability to contact our owners for issues related to safety recalls to simple reminders. It also helps with administrative issues with accounting if we estimates that aren't matching what was sold, we are able to pull the chat log and view the pricing that was quoted. Some say this type of platform removes a sense of connection with our base due to no formal verbal communication but we see and hear more compliments than complaints about using Text2Drive and we plan to continue its use for a long time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, the ability to use it on a pc and mobile phone is great. The lack of any real issues/bugs. When issues to arise they are taken care of quickly with very little down time. The ability to share documents and photos along with billing out the owner ahead of time is great. #### Cons No real issues are observed to make me have an issue. I would like the ability to see the names of people who were also in communication with the owner instead of being locked out due to being in a conversation already because it prevents us from contacting them if the advisor leaves the chat open but isn't in that day and we want to reach out. #### Reasons for switching to TEXT2DRIVE It was a very basic platform, did not have a lot of customizable options and had a really low max character limit of I think 80 which is far too low. #### Vendor response It is important to us that TEXT2DRIVE performs for you with minimal issues and downtime, so we are glad to hear that you have found this to be the case! We will look into the matter of contacting other users who are in communication with the owner. Replied January 2020 --- ### Text 2 Drive is indispensable - Overall rating: 5/5 - Reviewer: Carl W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great company and partner for the last 7 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros been on the system since 2016 and it only gets better, easy to use and track and the support from our rep is always available and super responsive #### Cons I can't think of anything. The product is consistently improved and issues are fixed or updated quickly. #### Reasons for choosing TEXT2DRIVE Support, We received a real world presentation of the product, Value for the Money vs. competition. #### Reasons for switching to TEXT2DRIVE Dps was unreliable and inferior. Customers often didn't get the messages timely or at all. --- ### The Best Product! - Overall rating: 5/5 - Reviewer: Jessica R. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I introduced the product to this service dept. I used it at a dealership I worked for previously and thought it was a great addition. I can't imagine not having access to this product. It makes my job easier to communicate and everything can be documented in black and white. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the convenience of communicating with customers using T2D. Customers can check the status at anytime without having to call and be placed on hold. Customers enjoy the texts to remind them of their appointments, and they can get pictures of their recommendations right at their fingertips. #### Cons I wish all the features were available instead of having to pay different fees. Perhaps the fee should vary based on company size. It's hard for a small dealerships to utilize services like this. --- ### Glendale Dodge - Overall rating: 5/5 - Reviewer: Kristy G. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a great experience with it. Communication is key and with this amount of clientele and volume, it is important to be able to reach and be reached. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ability to communicate with several customers throughout the day. #### Cons Nothing really to say I like the least. For our needs, it has been a great tool. #### Reasons for choosing TEXT2DRIVE I am not sure, I was of part of the selection and installation. --- ### Texting the New Generation. - Overall rating: 4/5 - Reviewer: Alex E. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The tool has definietly improved our Transparancy to our guests. it has also increased sales as was expected. The full buy in from all Our Techs was difficult . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The application is relatively straight forward and allows us to do what we need. We have adapted it to do much more for us then it was ever intended to do with the combination of the Tool and our fully manned Service BDC. #### Cons Reporting has improved. There are some inherent functions that arent what i would like but we work around them. ## More reviews [Next reviews](https://www.softwareadvice.com/auto-dealer/text2drive-profile/reviews/?page=2) --- TEXT2DRIVE Reviews, Pros and Cons - 2026 Software Advice