About All in One Success Platform


The All-in-One Success Platform by Kukui is a cloud based platform that helps small automobile repair shops get greater exposure on search engines and other promotional platforms. The customer communication, analytics and marketing tools on it give users a chance to explore new waters and expand their work area. The software allows full transparency in motor repairing process and provides updates on the repair of a vehicle with notes, photos and videos from technicians featuring affected components, allowing customers to make informed decisions about their vehicle’s repair.

Not only is the All-in-One Success Platform good for customers but it also brings in great revenue for the shop owners. Between visits, a customer is notified through an integration with the Kukui CRM about services featuring messages and postcards. This increases the chances of the shop getting a greater footfall. The application works on iOS, Android and Windows operating systems. Technicians or owners can easily use it on their phones to give customers a quick idea on how the work is progressing and what parts are damaged.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

73 Reviews of All in One Success Platform

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(59)

4 stars

(11)

3 stars

(1)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 73 reviews

Do you use this product?Write a review

August 2017

Kenny from Fox Auto Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2017

It is great for follow up and facilitating appointments for the customer, but integration is limited

Customer retention and perceived ease of use by new customers, so it probably helps with acquisition. We are able to see where new leads come from and spend efforts improving those channels.

Pros

Its easy to track where new customers are coming from (source), the web interface is fairly easy to navigate, and it follows up with customers regarding their upcoming service. I like the new follow up and "lost customer" reports.

It has functionality we have not tapped into and that is mostly due to capacity on our end. The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.

Cons

Existing customers end up using the phone number they started with, so it looks like they keep coming from Yelp, Google, etc. I'd rather all existing customers call in on the same number.

The system doesn't merge existing and new records consistently and it does not identify contact info the customer entered that doesn't match or doesn't exist in the shop management.

Integration to ShopKey/Mitchell calendar and cars is poor. It is inconsistent in identifying inbound contacts as existing customers and mixing the names of customers up.

Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders. Customers should be given an easy way to notify the system/us that they no longer own the car in the notification.

Recent changes dramatically increased the number of calls misidentified as "missed" when they were actually answered. (98% answer rate to reporting a 44% answer rate)

September 2017

David from Truecare Automotive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Kukui has been my partner for many years, both in CRM and in online marketing.

Online presence, and quick

Pros

Great SEO, website, and marketing ROI tracking. I like the ability to listen to past phone conversations and analyse our phone skills. I like being able to easily add new pictures and content to the website without calling someone. I like the follow-up feature, which is working great (a log for who gets a call, who got a call and what happened). I like the appointment reminder being sent by email and the thank you emails going out automatically and asking for a review.

Cons

I think it would be great to have a more detailed and precise scheduled maintenance reminder going out to the customer, that is more tailored to the individual vehicle and customer driving profile. I think it would be great to implement a communication app or feature that show the shop to send and receive text messages to customers, and have it function the same as texting on the phone, except through kukui and allowing us to save The message thread...?

Response from Kukui of Kukui

Replied September 2017

George thanks for being such a great partner we have learned a great deal from you as well. Thank you for the feedback too. You will see some of the things you mentioned appear in the platform soon.

August 2017

Scott from Lex Brodie's Tire, Brake & Servcie Company

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Aloha, We have had our Kukui website for over 6 years and we are very happy with our partnership!

Pros

Kukui has been very attentive to our request with our website, which is constantly growing as the #1 influence to help attract customers into our shops. The one feature that has had tremendous value; is our Kukui tracked phone numbers, on various web sites, where Kukui is integrated into our POS. As a result, we have been able to track our marketing to actual sales which has been very helpful for us to adjust our marketing to better react to constantly changing digital marketing environment. And the added bonus, we have the recorded phone calls to use for training. We are very pleased with our partnership and the value received! (We were part of the Beta on Kukui's auto shop development product.)

Cons

Currently, our biggest negative, is the delay in response to request for support or changes with our website and the dashboard (But, we totally recognize we likely ask a lot more then most companies do! ;0) My interpretation is that this is growing pains with the growth of the company.

September 2017

Robert from Stang Auto Tech, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2017

Very Good

Most of my website presence handled.

Pros

The dashboard is easy to maneuver and has many nice features. Having multiple landing pages has really helped us out a lot. Adwords works well and has generated us a reasonable about of leads and Online appointments. I really like the Visual Appeal and Navigation. It is great to be able to do so many things myself.

Cons

Text messaging is weak and cumbersome, need some improvement with the usability of that. The SEO and content development is pretty much non-extent, and although that isn't your real focus, users like me need some options with that avenue to improve our SEO. Sometimes the sales representatives are nothing more than a sales person and do not have the product or marketing expertise that they should to really help us.

August 2017

Joe from I-70 Auto Service

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Awesome customer service, the product allows me to communicate with our customers very easy.

Pros

The people who manage, update and train the product. It's very easy to know what your business is doing by auditing your dashboard daily. I can train our advisors by listening to phone calls, I can find out what marketing is working to bring in new customers and existing customers. I can send recommended services out and thank you emails.

Cons

Missing the ability to text customer. I would like to see small training classes at national trade shows. Best practices, how to use Kukui to provide greater customer service and increase revenue.

Response from Kukui of Kukui

Replied August 2017

Thanks for the review Joe. Glad that Kukui is working out for your shop. Thanks for the feedback too. I think you can expect to see most of this coming down the pipe in the next few months.

September 2017

Ken from Fox Auto Care

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

We have been with Kukui for several years now and they just keep getting better!

Our page has moved closer to the top of the searches in our area. We are consistently high with Yelp.

Pros

Very easy to understand dashboard. Great customer support. The reviews stick when they are posted with Google or Yelp. My customers are happy to respond to the questionnaire. Setting appointments and tracking customer follow up is accurate and easy.

Cons

It would be nice to have an additional field in the appointment response section for on line requests that would allow us to respond with "other" for options besides confirm, or reschedule. For example, we might need to respond to inform that it is not something we do, or it would be better if they did not plan to wait with the repair.

August 2017

Mark from Mark's Independent Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Excellent for small business' to know where their numbers are at all times!

Higher average repeat buisness and a higher customer count

Pros

We like the ability to track our phone calls, reviews, and our lead to customer conversion rate. This allows us to solve problems within our business that we didn't know were even there. Our guest's are happier with constant contact and our staff has a gauge to constantly stay on track and tools o understand why their numbers are low and where they can improve.

Cons

The follow up module is an awesome tool when it decides to work right. We haven't been able to maximize it's full potential due to software issues but we hope that it will get worked out soon!

August 2017

Carla from Sallas Auto Repair

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Kukui has given us a professional platform for our website, making appointments, followup and more.

I get a solid consistent, reliable and professional platform to communicate with my customers. I have had others companies approach me to get our business and I decline as your team really seems to care for their clients and works hard to stay up on new things.

Pros

That I still have access to make changes to my website and specials. I like export part of my database to send out mail pieces.

Cons

I wish the monthly cost was a little less, especially if you have more than one location. I would like for you to be able to handle a little more custom request I have for our website. There has been a couple request that you could not do.

August 2017

tad from MARKS AUTO SERVICE

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2017

Great product, even better results, and the best customer service.

internet marketing, appointments, and customers have direct acess to me 24/7 by contacting through our webpage

Pros

love the internet presence it gives us . Daily we have people coming in that say they found us online. I know this is 100% from kukui.

Cons

Kukui really need to get into the mass text message market. I feel like too much is put into the email marketing when most of this goes to spam, or never gets opened. Texting is like 99.9 open rate, and daily I choose my lunch based on the text messaged specials I get. This is really the only thing I can say that could have a drastic inprovement

August 2017

Kathleen from Xpertech Auto Repair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

August 2017

Kukui helped me establish myself as my own brand and as a partner with Napa.

New brand that is all my own and a wonderful customer retention tool that was more personalized and informative to my clients.

Pros

I loved the ease of the dashboard info to know where I was in a glance. If I needed deeper information, it was always very easy to navigate through the siet and retrieve. I LOVE my web site and logo!

Cons

Only had a once per month call with my marketing contact and it felt random and not on a regular schedule. I wish it was more often and on a set date every month or two weeks. Although the calls were very informative.

Response from Kukui of Kukui

Replied September 2017

Thanks Kathleen. We have really enjoyed working with you and your team getting your new site out there. I also appreciate your feedback about your monthly meetings. It is important to us that things are more predictable as well.

September 2017

Brandon from Alltech Automotive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Kukui's platform is a great way to monitor your business

We have benefited from lead tracking and matching to allow us to see which advertising dollars are working for our business.

Pros

The thing I like most about the software is the lead matching and call tracking. It makes it easy to see what advertising dollars are and aren't working. I also like how the control panel allows easy access to important business metrics in an easy to understand fashion.

Cons

I would like to see more work put into reviews. Reviews captured on the website are OK, but not near as beneficial as reviews captured on sites like Yelp and Google. This may be something that needs work on our end and we will be working on this in the near future.

September 2017

Bill from Adams Autoworx, Inc

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2017

Best in class for helping independent auto repair shops manage their KPI's and online presence.

new and better clients

Pros

The online appointment system is big with our mobile client base. Our clients can make appointments at their convenience, and we can answer them without a phone call. This helps maximize our Service Adviser time and keeps an electronic paper trail.

Cons

I would like to see a greater interaction with Google, Yelp and other review based sites. The reviews we receive from the website are great, but they do not influence new clients like Google or Yelp.

August 2017

Linda from George's Shell

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

Love it . Easy to navigate.

It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call Ect...

Pros

We love the follow up tab. It helps us navigate our call center with less busy work . We are able to pull all
Sorts of reports for making our necessary follow calls .

Cons

Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now

August 2017

Bob from The Auto Guys