New brand that is all my own and a wonderful customer retention tool that was more personalized and informative to my clients.

I loved the ease of the dashboard info to know where I was in a glance. If I needed deeper information, it was always very easy to navigate through the siet and retrieve. I LOVE my web site and logo!

Only had a once per month call with my marketing contact and it felt random and not on a regular schedule. I wish it was more often and on a set date every month or two weeks. Although the calls were very informative.

Higher average repeat buisness and a higher customer count

We like the ability to track our phone calls, reviews, and our lead to customer conversion rate. This allows us to solve problems within our business that we didn't know were even there. Our guest's are happier with constant contact and our staff has a gauge to constantly stay on track and tools o understand why their numbers are low and where they can improve.

The follow up module is an awesome tool when it decides to work right. We haven't been able to maximize it's full potential due to software issues but we hope that it will get worked out soon!

The Dash board has a lot of great information and tracks information that is useful. Call recording makes it easy to find out if managers are doing and answering calls as trained Email marketing is great to have service reminders, thank you's, and recommended services go out.

The support from account managers. The customer service is not what it used to be when we first started with Kukui. Account managers should have the basics down to know where the locations are, what they perform and how to generate more business for the customer. Adwords should be related to the business and what drives customers to search for them. Should not be paying for "Arizona emissions repair specialized in OBD1". We have been through 3 account managers in 2 years, and each time it takes 2 months for the next to familiarize themselves with the locations. I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting.

My overall experience is second to none. I don't know of any other platforms that allows you to see your business from so many angles. Financial, marketing, customer demographics...it's all there. A huge plus is the monthly meetings with our account rep. [SENSITIVE CONTENT HIDDEN].

The dashboard shows so much information about our business on one screen. It is truly one of the best tools we have.

Ye, sales stats by service advisor including unsold work. Also, stats for sales opportunity should be available at a glance.

We have benefited from lead tracking and matching to allow us to see which advertising dollars are working for our business.

The thing I like most about the software is the lead matching and call tracking. It makes it easy to see what advertising dollars are and aren't working. I also like how the control panel allows easy access to important business metrics in an easy to understand fashion.

I would like to see more work put into reviews. Reviews captured on the website are OK, but not near as beneficial as reviews captured on sites like Yelp and Google. This may be something that needs work on our end and we will be working on this in the near future.