--- title: "Kukui Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Kukui. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Kukui is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-repair/all-in-one-success-platform-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Kukui](https://www.softwareadvice.com/auto-repair/all-in-one-success-platform-profile/) / Kukui Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-repair/all-in-one-success-platform-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-repair/all-in-one-success-platform-profile/alternatives/) # Kukui User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 61 reviews (80%) - 4 stars: 12 reviews (16%) - 3 stars: 2 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - They are friendly, professional and are a wealth of knowledge. - My experience with the team has been incredible and the product is great. - Every feature Kukui's All-in-one-Success Platform offers is fantastic. ### Most mentioned cons - Overall not bad but slow response and too much that I have to do myself for the monry - Website is too cookie cutter. ## Kukui customer reviews Showing reviews 1-25 of 76 (page 1). ### Awesome customer service, the product allows me to communicate with our customers very easy. - Overall rating: 5/5 - Reviewer: Joe S. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The people who manage, update and train the product. It's very easy to know what your business is doing by auditing your dashboard daily. I can train our advisors by listening to phone calls, I can find out what marketing is working to bring in new customers and existing customers. I can send recommended services out and thank you emails. #### Cons Missing the ability to text customer. I would like to see small training classes at national trade shows. Best practices, how to use Kukui to provide greater customer service and increase revenue. #### Vendor response Thanks for the review Joe. Glad that Kukui is working out for your shop. Thanks for the feedback too. I think you can expect to see most of this coming down the pipe in the next few months. Replied August 2017 --- ### Kukui - Overall rating: 4/5 - Reviewer: William M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall not bad but slow response and too much that I have to do myself for the monry #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The CRM layout is good. Easy to get customers based on what they need for maintenance and for follow up on repairs #### Cons Website is too cookie cutter. All the kukui websites are same and too many stock photos --- ### A great product and customer service - Overall rating: 3/5 - Reviewer: Chris O. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great website. Track my spending and calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Recorded calls, emails are easy, I can track may spending on marketing and I get an explanation when the numbers change. Great website I always get complements. I can easily answer a appointment and a review. #### Cons I can't change the service intervals to real world maintenance. I don't care what the manufacturer recommend service because it is base on false driving pattern. No person drives under these conditions to change oil at 10k miles. I need the ability to adjust my maintenance accordingly. Better sync with Mitchell schedule --- ### We have been with Kukui for several years now and they just keep getting better! - Overall rating: 5/5 - Reviewer: Ken F. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our page has moved closer to the top of the searches in our area. We are consistently high with Yelp. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to understand dashboard. Great customer support. The reviews stick when they are posted with Google or Yelp. My customers are happy to respond to the questionnaire. Setting appointments and tracking customer follow up is accurate and easy. #### Cons It would be nice to have an additional field in the appointment response section for on line requests that would allow us to respond with "other" for options besides confirm, or reschedule. For example, we might need to respond to inform that it is not something we do, or it would be better if they did not plan to wait with the repair. --- ### Kukui is an invaluable partner in business. - Overall rating: 5/5 - Reviewer: Nick M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience is second to none. I don't know of any other platforms that allows you to see your business from so many angles. Financial, marketing, customer demographics...it's all there. A huge plus is the monthly meetings with our account rep. [SENSITIVE CONTENT HIDDEN]. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The dashboard shows so much information about our business on one screen. It is truly one of the best tools we have. #### Cons Ye, sales stats by service advisor including unsold work. Also, stats for sales opportunity should be available at a glance. --- ### Excellent for small business' to know where their numbers are at all times! - Overall rating: 4/5 - Reviewer: Mark G. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Higher average repeat buisness and a higher customer count #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like the ability to track our phone calls, reviews, and our lead to customer conversion rate. This allows us to solve problems within our business that we didn't know were even there. Our guest's are happier with constant contact and our staff has a gauge to constantly stay on track and tools o understand why their numbers are low and where they can improve. #### Cons The follow up module is an awesome tool when it decides to work right. We haven't been able to maximize it's full potential due to software issues but we hope that it will get worked out soon! --- ### Kukui has given us a professional platform for our website, making appointments, followup and more. - Overall rating: 5/5 - Reviewer: Carla S. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I get a solid consistent, reliable and professional platform to communicate with my customers. I have had others companies approach me to get our business and I decline as your team really seems to care for their clients and works hard to stay up on new things. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That I still have access to make changes to my website and specials. I like export part of my database to send out mail pieces. #### Cons I wish the monthly cost was a little less, especially if you have more than one location. I would like for you to be able to handle a little more custom request I have for our website. There has been a couple request that you could not do. --- ### Kukui helped me establish myself as my own brand and as a partner with Napa. - Overall rating: 5/5 - Reviewer: Kathleen J. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. New brand that is all my own and a wonderful customer retention tool that was more personalized and informative to my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I loved the ease of the dashboard info to know where I was in a glance. If I needed deeper information, it was always very easy to navigate through the siet and retrieve. I LOVE my web site and logo! #### Cons Only had a once per month call with my marketing contact and it felt random and not on a regular schedule. I wish it was more often and on a set date every month or two weeks. Although the calls were very informative. #### Vendor response Thanks Kathleen. We have really enjoyed working with you and your team getting your new site out there. I also appreciate your feedback about your monthly meetings. It is important to us that things are more predictable as well. Replied September 2017 --- ### Kukui's platform is a great way to monitor your business - Overall rating: 5/5 - Reviewer: Brandon L. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have benefited from lead tracking and matching to allow us to see which advertising dollars are working for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about the software is the lead matching and call tracking. It makes it easy to see what advertising dollars are and aren't working. I also like how the control panel allows easy access to important business metrics in an easy to understand fashion. #### Cons I would like to see more work put into reviews. Reviews captured on the website are OK, but not near as beneficial as reviews captured on sites like Yelp and Google. This may be something that needs work on our end and we will be working on this in the near future. --- ### Best in class for helping independent auto repair shops manage their KPI's and online presence. - Overall rating: 5/5 - Reviewer: Bill A. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. new and better clients #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The online appointment system is big with our mobile client base. Our clients can make appointments at their convenience, and we can answer them without a phone call. This helps maximize our Service Adviser time and keeps an electronic paper trail. #### Cons I would like to see a greater interaction with Google, Yelp and other review based sites. The reviews we receive from the website are great, but they do not influence new clients like Google or Yelp. --- ### Amazing results - Overall rating: 5/5 - Reviewer: Joe S. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great web presence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The product really works, the support staff and leadership works very hard to help our business grow. #### Cons I wish they had a better product to help generate more Google, Yelp and Facebook reviews. Other then that issue Kukui is awesome. --- ### Excellent customer service all around! - Overall rating: 5/5 - Reviewer: Christa B. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to track our business all around #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The analytics are amazing, this feature truly helps guide us with decisions we make with regards to advertising and tracking who we do spend our advertising dollars with. --- ### Things getting done while I sleep !!! - Overall rating: 5/5 - Reviewer: toby p. - Product usage: Used daily for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer feedback and all the different tools that show us how we measure up. #### Cons Sometimes info that is sent to me goes straight to trash, and if I'm not watching I might miss good info. --- ### Great all in one platform that is easy to use and understand - Overall rating: 5/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Expert insight on an industry that is almost impossible to keep up with unless it's your full time job #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Almost a set it and forget it service. Not that you truly forget about it, but Kukui makes it so easy to set up, then you just have to monitor and tweak/adjust to dial it in #### Cons Can be a bit overwhelming with all the features and even after 2+ years, I feel like there are probably some features I still don't fully understand. I think if they would break down the site/service into 5-10 sections and then go through one section a month and really break down what the info means, how it is gathered, and how you can use it in your business, that would be EXTREMELY helpful --- ### Software is good - Overall rating: 4/5 - Reviewer: Linda B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Automatic transfer of reviews to website and facebook. The review feature is easy for my customers to use. #### Cons I really like the customer link feature that helped me identify my most valued customers, would really like to see this feature on your software. --- ### Very clean design - Overall rating: 5/5 - Reviewer: Cherie S. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Website looks good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Looks good on mobile phones, easy to use when on the run. Customer find it very easy to apply for financing #### Cons Email Communications- Sometimes when wanting to change something or make a change it google adword there is not alway great commuication. --- ### Kukui has been a great platform for us. - Overall rating: 4/5 - Reviewer: Rick B. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in one platform instead of having three differnet providers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of Use, dashboard openness of different graphs and features to track information at a glance, love the check in calls once a month from our rep. (didn't receive that with previous provider) #### Cons Not a whole lot of issues with the control panel. The price seems a little higher than I'd like. That's my only complaint. --- ### Great company! Very user friendly and easy to customize to our needs. - Overall rating: 5/5 - Reviewer: Angela H. - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it does everything behind the scenes without us having to think about it. We get busy and don't have time to folllow up with customers as much as we'd like, Kukui does that for us! --- ### Kukui has helped us organize our business. It brings everything under one easy to use website. - Overall rating: 5/5 - Reviewer: Adi J. - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of use of the product is like nothing we've used before. It allows me to pull up a summary of everything I need to see right on the home screen. #### Cons id say that my least favorite thing about kukui is the inability to add appointments to the schedule manually if they were scheduled by phone or email. --- ### Great to work with. - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in one, Website, reviews, portal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy to use for us and for customers. Love the reviews. Love the link to Facebook. Portal pages has lots of info. Web site was easy to set up #### Cons Was trying to think of cons and could not think of any. It would be great if it was free, but i am ok paying. --- ### Excellent way to earn more customers and revenue. - Overall rating: 5/5 - Reviewer: Caleb H. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Great way to track your sales, average repair orders, phone calls. Great way to send email specials to my customer base. #### Cons Sometimes its a little difficult to create a new email piece for my customers. Other than that there is nothing else. --- ### Kukui has done more for me in a short time than all of the other companies I have used together - Overall rating: 5/5 - Reviewer: Michael S. - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The ease of use and the ability to understand what you are looking at. The amount of information that is available and also the amount of options that you have. --- ### Pleased. - Overall rating: 4/5 - Reviewer: Paul H. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customers! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of configuration. I like that it is easy to modify the specials on the web site. I also like the adaptive/responsive html that lets mobile and desktop users have a great web experience. #### Cons I would like better integration with Protractor shop management software. I would like the ability to have customers actually schedule services instead of requesting an appointment. I would also like a customer portal to their vehicle's service records. --- ### I really enjoy having everything at my fingertips. - Overall rating: 5/5 - Reviewer: Tamara W. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ease and use access, easily listen to leads. See how leads get turned into profit. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That everything is right there. It is easy to add things to the website. Especially special days we are going to be closed etc. #### Cons It would be amazing if there was a way to integrate with Google Calendar & also a check in system or software. --- ### The best return on my investment for customer acquiring new customers and retaining them. - Overall rating: 5/5 - Reviewer: Troy M. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am not computer savvy. This platform allows me to navigate and share with my employees our business and month to month goals on many levels. #### Cons I want it to do more. I am sure the system can do it I just have to find the time to use it more..... ## More reviews [Next reviews](https://www.softwareadvice.com/auto-repair/all-in-one-success-platform-profile/reviews/?page=2) --- Kukui Reviews, Pros and Cons - 2026 Software Advice