New brand that is all my own and a wonderful customer retention tool that was more personalized and informative to my clients.

I loved the ease of the dashboard info to know where I was in a glance. If I needed deeper information, it was always very easy to navigate through the siet and retrieve. I LOVE my web site and logo!

Only had a once per month call with my marketing contact and it felt random and not on a regular schedule. I wish it was more often and on a set date every month or two weeks. Although the calls were very informative.

Higher average repeat buisness and a higher customer count

We like the ability to track our phone calls, reviews, and our lead to customer conversion rate. This allows us to solve problems within our business that we didn't know were even there. Our guest's are happier with constant contact and our staff has a gauge to constantly stay on track and tools o understand why their numbers are low and where they can improve.

The follow up module is an awesome tool when it decides to work right. We haven't been able to maximize it's full potential due to software issues but we hope that it will get worked out soon!

The Dash board has a lot of great information and tracks information that is useful. Call recording makes it easy to find out if managers are doing and answering calls as trained Email marketing is great to have service reminders, thank you's, and recommended services go out.

The support from account managers. The customer service is not what it used to be when we first started with Kukui. Account managers should have the basics down to know where the locations are, what they perform and how to generate more business for the customer. Adwords should be related to the business and what drives customers to search for them. Should not be paying for "Arizona emissions repair specialized in OBD1". We have been through 3 account managers in 2 years, and each time it takes 2 months for the next to familiarize themselves with the locations. I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting.

My overall experience is second to none. I don't know of any other platforms that allows you to see your business from so many angles. Financial, marketing, customer demographics...it's all there. A huge plus is the monthly meetings with our account rep. [SENSITIVE CONTENT HIDDEN].

The dashboard shows so much information about our business on one screen. It is truly one of the best tools we have.

Ye, sales stats by service advisor including unsold work. Also, stats for sales opportunity should be available at a glance.

We have benefited from lead tracking and matching to allow us to see which advertising dollars are working for our business.

The thing I like most about the software is the lead matching and call tracking. It makes it easy to see what advertising dollars are and aren't working. I also like how the control panel allows easy access to important business metrics in an easy to understand fashion.

I would like to see more work put into reviews. Reviews captured on the website are OK, but not near as beneficial as reviews captured on sites like Yelp and Google. This may be something that needs work on our end and we will be working on this in the near future.

new and better clients

The online appointment system is big with our mobile client base. Our clients can make appointments at their convenience, and we can answer them without a phone call. This helps maximize our Service Adviser time and keeps an electronic paper trail.

I would like to see a greater interaction with Google, Yelp and other review based sites. The reviews we receive from the website are great, but they do not influence new clients like Google or Yelp.

It makes it easy to do our job if we aren't worrying about the web site . Reviews, follow up call Ect...

We love the follow up tab. It helps us navigate our call center with less busy work . We are able to pull all Sorts of reports for making our necessary follow calls .

Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now

Better tracking of customer data. regular sessions with our rep keeps us on top of our information.

The software keeps our web presence maximised and the customer service allows us to understand the process.

The exchange rate for Canadian clients hurts. Perhaps opening a Canadian office would make your product much more attractive to potential Canadian clients. This is the only "con".

It is an integral tool in assessing our customer base, phone calls, leads, ROI, web-site, coupons, communication..... This web-site and platform does almost everything.

The dashboard is a tangible tool to help me maintain my customer base, improve performance, measure profitability.

I would like to be able to text updates to individual customers while their car is being serviced or repaired.

pretty good so far, the only challenge so far is just that we changed our representative, and we have been very happy with our current one

Our website looks very nice and is user friendly, exactly what we are looking for. We get to pick and choose what we want and they design, and even coupons. Very happy with this service.

Being able to track our business all around

The analytics are amazing, this feature truly helps guide us with decisions we make with regards to advertising and tracking who we do spend our advertising dollars with.

Being able to track metrics of previous months with ease. How it works well with Google Adwords with custom landing pages. Ease of making changes.

Can't edit out going email reminders.

it is easy to keep in touch with our customer base, send out specials, see the day to day of our business and run our website.

Kukui makes it so easy to access all the information for your business all in one place. They help manage customer accounts, used cars, our website, and the cost is right for our company.

The only thing i have an issue with is sometimes my pictures for the used cars don't load through all the way, but this is resolved with a email to my rep or to tech support.

makes my job easier knowing I have this to use all day

Its the best for my follow up appointments and all my reviews I also love the text option to my customers

I wish I had more time to do things I know I could be doing, I wish the campaigns were easier to create, but my service rep is amazing so its ok

The ability to track the phone call to the sale and to be able to hear the phone conversations. Staff is very accommodating

It's a lot to learn. But that's a good thing too! It's dependant on emails exclusively for customer contact.

Dashboard is easy to navigate. I love how I can measure success of certain campaigns by using the filters. Also, listening to our phone calls has really helped to train our staff how to turn leads into customers.

I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service

I like the scheduling functions and the ability to listen to recordings. It helps to manage my staff and customers. The ability to track all of the data and run reports is useful, as well.

The dashboard is a little difficult to navigate, but operable. I would prefer if there was an easier way to do rescheduling if an appointment is not available.

new customers. Ease in reaching out to existing customers.

since I am not terribly experienced with these programes it is important that it be easy to use and understand. I find Kukui to be a great fit for our shop.

there have been a few times i would like more ease with texting directly from the program, otherwise I can't think of any negatives.

Like the look & feel, ease of use for my customers, has been easy to get updates and new pictures changed and/or added

Do not like the tire interface as much, would like to be able to just submit a request for a tire quote if they wanted. A lot of my customers do not want to do it themselves.

Automatic transfer of reviews to website and facebook. The review feature is easy for my customers to use.

I really like the customer link feature that helped me identify my most valued customers, would really like to see this feature on your software.

Support is great. range of different avenues to reach people.

Monthly calls to follow up on different projects and suggest new ones. Phone calls recorded for future training opportunity's Great web site design and easy changes. Dashboard is awesome, so much info right there. Need to work on getting e-mails from customers. Texting, They have testing so customers do not have your cell#.

May not have the ROI I had built with multiple partners prior to. Still better than YP, Mudlick and demand force.

Phone call monitoring, dashboard and coupon changing. postcard campaigns are nice.

Phone call recording. Quick access to changing things like coupons on my website. The dashboard can be helpful to check thing like car count and average ticket.

The only phone calls that get recorded are their tracking numbers calls. So if you need to review a call you can only do it they call one of the numbers Kukui puts out. I needed it from a call that was on a original line and it was very disappointing.

Marketing mastery.

It helps me to keep track of my marketing easily and quickly. So when I talk with my coach, he also has access to the platform and we can discuss performance issues with full knowledge laid out in front of us.

I would like to see some industry benchmarks or a clear description of what those benchmarks are and maybe a suggestion or two about solutions.

I like the flexibility to be able to update and make changes to the site by simply emailing our rep. We also appreciate the expertise and in suggestions to make the website its best.

We do not have a compatible POS to work with all that Kukui offers. We would like to use the tracking information that links with the POS.

better web presence than I've ever had before

The reports seem unbiased like others I have worked with in the past. They can nail down exactly where the leads come from. I like how easy it is to write a blog.

Sometimes it works slowly. Difficult to tell if new customers are from web or from my postcards that I send out