Excellent Program with Fantastic Customer Support

We've had a great overall experience with Autofluent.

Pros

Customer Service is so easy, quick and thorough with Autofluent. They make it simple to contact someone, I always get a prompt response, and I never have to repeat the issue like I do with other companies who transfer you through to 9 different support techs. Any time we've run into a glitch (which has been minimal), tech support is quick to respond and get it handled and then follow up and make sure that we are still happy. They have taken small suggestions and implemented small changes where it would make life easier, but still hold true to their software and it's consistency, not making unnecessary changes constantly. They always have a suggestion for fixing issues and are always incredibly helpful. I would highly recommend this program. In the three years we have been running Autofluent, it has greatly increased our ability to track parts, cores, sales, tech hours, etc. We feel like we have invested in a quality program.

Cons

The WO screens are very involved. There are a lot of items that can be clicked or changed or modified and when training someone, it makes it difficult to train and trust that they won't change something they shouldn't. However, with the ability to track and report so many items, it's is often that this mistakes can be caught and fixed.

Excellent Product!! Astute & Excellent employees who exemplify great patience, kindness & passion.

Just the improvements that Chris and I went over. There may be more as I go along with the training. For example, a Tabs Field Option of the company website and the company email address. The vehicle inspection screen could use some editing in the pre-existing fields. Thank you. Best regards, Lowell R. Gelin Lead Auto Service Technician On Call Mechanics, Inc. (Office) (954) 548-7884 (Fax) (888) 740-9862 ocmechanics@gmail.com www.oncallmechanics.com

Pros

It is rare that I run into employees of a business that literally LOVE what they do. I can hear the passion in the voice of all 3 support technicians, (Troy, Chris and Shawn). I expressed this to all three of them as well as George Sein. I was so impressed with their character & the tonality of the calls (on a consistent basis mind you) that I asked about the process that was put into place that allowed for such good human beings to be in a work place. The support side of this business can be quite challenging and I received not 1 sign of frustration from either of the 4 (four) people that I mentioned earlier. It is with great pleasure to speak to them as I feel that I developed a friendship with all 4 of them already. This is a great feeling to have with a company as it establishes an undying loyalty to the establishment. Please continue the excellent work ethic & service that is exuded by your employees. I am not easily impressed but I must say that I was greatly impressed.

Cons

If I had to say that there were any cons, I would say that your establishment closes too early. LOL. I only say this because I experienced a few selfish moments when I wanted the software readily available. (I had a strong egoistic & selfish moment there). In speaking with Chris, we found a couple of areas that could use some additions to the work order as the product is already near perfect. Another part of this establishment that is extremely impressive. Especially the cost when compared to R.O. Writer's $15,000 package deal (are they insane?) I was so impressed that I have to add more pros than cons in this section even though this is the con portion of the evaluation. I referred 4 more people to obtain this software as it is (as I stated earlier) near perfect. Plus, you cannot beat the price. It's very affordable. I mean this sincerely, please keep up the EXCELLENT WORK as well as the software improvements. I can go on & on, but I think you can see my perspective.

4 years+

Pros

when it works, it's great. but never work properly since day one. the Total amount of dollar never worked.

Cons

Canadian tax is never correct, paid for support and problems never solved. contact support never answer calls, online chat takes over an hour to connect to a person, and if you are away for couple minutes, they disconnect you. in other word you can never fix an issue. even you paid for support they never fix the problem and next time when support expires you will NEED to pay again!!! But not fixed!!!! Garbage company!

TRUE CUSTOMER SERVICE

This software has changed our business. When I was hired we were writing the invoices & having to look for something that might be covered by warranty was time consuming and tedious. The software moved us forward into the 22nd century & I was so thankful. I single - handedly entered the inventory, customer addresses & VINs into our system and loved every minute of it. The software is incredible but there is one thing that is better! The customer service is incredible. I know of nothing to compare it with. Seriously. I've had several issues, some caused by me and some not. The way they handle the situations is just amazing. They are first and foremost very professional. They actually care about what you are going through and make a conscious effort to fix things to your satisfaction. Most customer service reps just want to get you off the phone. Not these guys. They are in for the long haul if that's what it takes. It mostly only takes a few minutes but I have never felt rushed. I have never felt as if I was a bother to them or if they would rather be anywhere else in the world. No, none of that. I haven't seen this amount of professionalism in any other company. Period!

Pros

The software was easy to learn. I jumped right in and had very little direction beforehand. It is easy to maneuver. Trust me when I say there is no better software out there. Not for us. We are a semi-tractor & trailer repair shop and without the software we would be lost.

Cons

I honestly cannot think of anything that I disliked about this software. I know that sounds absurd but it's true!

Totally satisfied with the software and support and its help us manage and grow our business.

Pros

Great product just like anything you will have to learn how to use it but it's worth the time invested. It's a very reliable software and always works, we like how the Carfax function works and auto populates the Vin and all of the vehicles information this function is very helpful. The work order screen is very friendly allows you to do multiple functions without having to switch screens. We like the email and text function for easy communication with our customers. We also enjoy the one click service packages that really save time when writing your work orders. The reporting side of the software is very good and they continue to add new reports overtime. We research many different POS systems and by far for the price we felt Autofluent offered the best value for the price. We also appreciate the high level of customer support whenever we have a question.

Cons

If there was anything it would be that the system setting tabs in the set up menu area are not expandable at least on our end. Hopefully thats not an issue on our end? Other than that not much to complain about with the software.