About AutoFluent

AutoFluent is an on-premise automotive repair shop management platform suitable for single and multi-store vendors handling parts sales, tire sales and auto servicing. It allows users to manage employees, customers, suppliers, inventory and sales. It is compatible with Windows operating systems.

AutoFluent’s sales management feature helps auto repair shops manage contacts, work orders and status reporting. It also provides barcode scanning for vehicle identification numbers (VIN) and inventory. Owners of multiple shops can manage, view and transfer inventory to other shops in order to maintain inventory levels between locations.

Users can customize templates for email marketing campaigns and track sent emails. The vendor also provides a custom d...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Windows 8, Windows 10

102 Reviews of AutoFluent

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(79)

79

4 stars

(20)

20

3 stars

(2)

2

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 102 results

December 2019

Kayla from Lundstedt Automotive

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Excellent Program with Fantastic Customer Support

We've had a great overall experience with Autofluent.

Pros

Customer Service is so easy, quick and thorough with Autofluent. They make it simple to contact someone, I always get a prompt response, and I never have to repeat the issue like I do with other companies who transfer you through to 9 different support techs. Any time we've run into a glitch (which has been minimal), tech support is quick to respond and get it handled and then follow up and make sure that we are still happy. They have taken small suggestions and implemented small changes where it would make life easier, but still hold true to their software and it's consistency, not making unnecessary changes constantly. They always have a suggestion for fixing issues and are always incredibly helpful. I would highly recommend this program. In the three years we have been running Autofluent, it has greatly increased our ability to track parts, cores, sales, tech hours, etc. We feel like we have invested in a quality program.

Cons

The WO screens are very involved. There are a lot of items that can be clicked or changed or modified and when training someone, it makes it difficult to train and trust that they won't change something they shouldn't. However, with the ability to track and report so many items, it's is often that this mistakes can be caught and fixed.

Reasons for Choosing AutoFluent

Because of the ability to control functions, like parts and labor matrices and track reports.

September 2012

LOWELL from ON CALL MECHANICS, INC

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2012

Excellent Product!! Astute & Excellent employees who exemplify great patience, kindness & passion.

Just the improvements that Chris and I went over. There may be more as I go along with the training. For example, a Tabs Field Option of the company website and the company email address. The vehicle inspection screen could use some editing in the pre-existing fields. Thank you. Best regards, Lowell R. Gelin Lead Auto Service Technician On Call Mechanics, Inc. (Office) (954) 548-7884 (Fax) (888) 740-9862 ocmechanics@gmail.com www.oncallmechanics.com

Pros

It is rare that I run into employees of a business that literally LOVE what they do. I can hear the passion in the voice of all 3 support technicians, (Troy, Chris and Shawn). I expressed this to all three of them as well as George Sein. I was so impressed with their character & the tonality of the calls (on a consistent basis mind you) that I asked about the process that was put into place that allowed for such good human beings to be in a work place. The support side of this business can be quite challenging and I received not 1 sign of frustration from either of the 4 (four) people that I mentioned earlier. It is with great pleasure to speak to them as I feel that I developed a friendship with all 4 of them already. This is a great feeling to have with a company as it establishes an undying loyalty to the establishment. Please continue the excellent work ethic & service that is exuded by your employees. I am not easily impressed but I must say that I was greatly impressed.

Cons

If I had to say that there were any cons, I would say that your establishment closes too early. LOL. I only say this because I experienced a few selfish moments when I wanted the software readily available. (I had a strong egoistic & selfish moment there). In speaking with Chris, we found a couple of areas that could use some additions to the work order as the product is already near perfect. Another part of this establishment that is extremely impressive. Especially the cost when compared to R.O. Writer's $15,000 package deal (are they insane?) I was so impressed that I have to add more pros than cons in this section even though this is the con portion of the evaluation. I referred 4 more people to obtain this software as it is (as I stated earlier) near perfect. Plus, you cannot beat the price. It's very affordable. I mean this sincerely, please keep up the EXCELLENT WORK as well as the software improvements. I can go on & on, but I think you can see my perspective.

December 2017

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2017

4 years+

Pros

when it works, it's great. but never work properly since day one. the Total amount of dollar never worked.

Cons

Canadian tax is never correct, paid for support and problems never solved. contact support never answer calls, online chat takes over an hour to connect to a person, and if you are away for couple minutes, they disconnect you. in other word you can never fix an issue. even you paid for support they never fix the problem and next time when support expires you will NEED to pay again!!! But not fixed!!!! Garbage company!

Response from TABS

Replied February 2018

We're sorry to hear you've had trouble with our software that you have been using for 4 years? Hundreds of satisfied Canadian shops use AutoFluent, and we are completely confident that we can handle your taxes. While our goal is to answer calls as they come in, high call volumes occasionally lead to wait times over 30 minutes. Please contact us to resolve your issue as you have provided no customer name for us to contact you.

April 2020

THERESA from Automotive Repair and Maintenance

Company Size: 11-50 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

USER

We started out using quick books before you used Auto Fluent. I have to say this software has more uses that quick books ever could.

Pros

I enjoy the ease of which to use the product. It has been very helpful. There is a lot of information to use on this software that helps make it manageable for the employee and the customer to understand.

Cons

It is helpful to have staff like [SENSITIVE CONTENT HIDDEN] that take the time to help us understand parts of the product that we have been using. There is a lot of information in this software that we have barely touched yet. Thank you [SENSITIVE CONTENT HIDDEN] and any others that have gone out of their way to help us understand better how to use the software. It is greatly appreciated.

Reasons for Choosing AutoFluent

Not sure. I like it better than Quickbooks

February 2018

David from Revolution Tires and Wheels

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Totally satisfied with the software and support and its help us manage and grow our business.

Pros

Great product just like anything you will have to learn how to use it but it's worth the time invested. It's a very reliable software and always works, we like how the Carfax function works and auto populates the Vin and all of the vehicles information this function is very helpful. The work order screen is very friendly allows you to do multiple functions without having to switch screens. We like the email and text function for easy communication with our customers. We also enjoy the one click service packages that really save time when writing your work orders. The reporting side of the software is very good and they continue to add new reports overtime. We research many different POS systems and by far for the price we felt Autofluent offered the best value for the price. We also appreciate the high level of customer support whenever we have a question.

Cons

If there was anything it would be that the system setting tabs in the set up menu area are not expandable at least on our end. Hopefully thats not an issue on our end? Other than that not much to complain about with the software.

Response from TABS

Replied June 2018

Thank you for taking the time to write this great review. We're happy to hear you appreciate the software and support!