Had to place a service call this afternoon after freaking out over a incorrect end of day processing. From the moment the rep answered the phone he assured me he could "fix" my problem and put me at ease. He was so understanding, patient and helpful - he went above and beyond what we needed. It is soooo refreshing to experience old-school customer service - where the person actually performs their job above and beyond what's expected. If possible - I'll definitely be requesting the rep next time I need assistance.

Usability.

Nothing to mention.

Inventory issues have been resolved with this program.

Customer service is wonderful, very helpful and polite staff. This program offers all the benefits a business needs to run a shop. It calculates profits, losses, overall income and so much more.

Price is on the more expensive side. Highly recommend paying for the Tech support yearly due to it being much more cost effective that paying per call which can get extremely expensive especially the first year when you need the most help navigating and learning the tools and benefits of the program.

This will be the last time Autoshop harms my business by putting a sudden mid-job stop to customer service. Customers that expect a professional and itemized layout of the work done at this shop are instead leaving with nothing but handwritten paper receipts, due to the disastrously whimsical nature of the Winworks software, which I can only imagine was written by incompetent programmers who do not even bother to release updates to fix their glaring mistakes. The response I keep getting from customer service, who I now have to call at least twice a month, and more frequently now than ever, is that "no software is perfect." Well, for a program that costs , earned by sweating under rusted cars day after day, a program damn well better be perfect. 1. Connection to Carfax, so that a simple VIN will pull up car info 2. Work order formatting smart enough to not allow greeting messages or disclaimers to overlap with other writing 3. Estimates that will not cut off the business name at the top when printed, unless explicitly saved as a pdf and then printed 4. Not having sudden fits of "YOUR LICENSE NOT DETECTED" that will not allow any user to even open the program on another computer 5. Not having technical support that contacts Alldata to create an administrative Alldata username and password under a customer's Alldata account without customer consent or even knowledge, then fails to even try to use that account to serve its actual purpose, which was to link Alldata estimates to Winworks Autoshop to make customer's life that much easier 6. Connection to other commonly used parts shops that allow user to add/order a part through Winworks Autoshop, without having to painstakingly input every part detail every time a work order comes in. These very basic software requirements, which any other program ACTUALLY has, and does not just advertise, which were promised to my shop when we used the demo, have never been met. This is wreaking havoc in my shop, and have led me to come to the conclusion that I do not need, much less want, Winworks Autoshop in my business. I would frankly like nothing more to do with it. Thus, I am requesting a full refund of $$$$ for the software. I believe I am more than entitled to a full refund, after all my customers and I have been through thanks to Winworks.

Not cloud based

Everything above

Recently relocated to a new shop and had to get workstations set up on new computers and existing as well as printer functionality. [SENSITIVE CONTENT HIDDEN] was there with me the entire time to make it happen and was very patient with me while getting transitioned to the new location. He got a new workstation up and going in no time as well as corrected a few changes we wanted with the new location i.e address, networks. Give this guy a raise! If I have any questions or concerns in the future i have no doubt in my mind [SENSITIVE CONTENT HIDDEN] will be there to help. Thanks again!

We have been using AutoShop for years now and it always seems to work and function great! Any time we have an issue whether big or small the tech and customer service team are always there to help!

No complaints thus far with winworks or autoshop.

only using a small part of its capabilities ,,,but very useful in overall tracking our customers work,,,quick access to history has stopped a lot of problems when they have multiple vehicles, (customer complains we just did brakes on one of his vans, and now they need them again an a few weeks,,,,nice to be able to explain,,it was another one of his fleet, and provide that current vehicle has many miles since done, along with date),,,,makes me happy to have them "stfu"

needs to remember where you were last,,,make you start some thing from beginning... had this program for many years and spent a lot of money,,,,still no pole dancers showed up out of gratitude..

The software does alright over all. It's fully functioning and has many many features. It's better than InvoMax lol

We were using this software at three of our shops but now we only use it at one. That shop does contract work and we're in no hurry. This software was made for a platform. That platform is Microsoft Windows. It seems that half the time Microsoft updates Windows, Winworks fails to boot up. I believe this issue is largely to do with the Winworks USB product key. Winworks goes to great lengths to make sure that no one is pirating their software but it gets in the way of their software working every day. We have busy shops. If we walk in after a Windows update and Winworks will not boot up, then we are pulling out paper invoices (and hair) and calling the Winworks tech support. It turns our day into a complete mess. Their tech support is understaffed and if their software doesn't work after a Windows update, then every shop running Winworks is calling all at once. Yeah, they'll move you to the front of the line for another. They might even charge you to fix their software that suddenly doesn't run on the platform it was made for. In another word, EXTORTION. Enjoy paper invoices or pay us. We already paid a lot of this program up front only to be charged again and again because they can't make their anti-piracy key work with every Windows update. They even suggested that we not run Windows update. What a terrible suggestion. The security risk isn't worth the trade off. We have used three different invoicing programs over the years. None of them had this issue.

EVERYTHING, THE PEOPLE, THE SUPPORT, THEIR RESPONSE TIME, AND SPECIALLY THEIR ATTITUDE, i HAVE BEEN IN THIS BUSINESS FOR OVER 40 YEARS AND I CONSIDER US AS ONE OF THE BEST, AND VERY PRO CUSTOMER SHOP, I CAN TELL YOU I DID NOT THINK OTHER BUSINESS DO BUSINESS AS I DO BUT I FOUND MY MATCH.

THIS SOFTWARE IS AMAZING EASY TO USE AND VERY SIMPLE AT THE SAME TIME, I HAVE USED ALL KIND OF SOFTWARE BUT THIS ONE TOPS ALL AND THE BEST THING IS THE PRICE IT IS AMAZING AND HAVE NO MONTHLY PAYMENTS YOU ARE NOT BOUND USE IT THE WAY YOU WANT IT I NEVER FELT LIKE THIS WITH OTHER SOFTWARE (I FELT LIKE I WAS CAPTIVE WITH OTHERS)

REALLY NOTHING THERE IS NOTHING NOT TO LIKE ALL IS WELL WITH THIS SOFTWARE

I actually had my friend in North Carolina buy your software because of how great it is. He loves it n so do I. The benefit is not having a monthly payment for other software and the overall simplicity of the program to teach to others for use. It's great bang for your buck.

The simplicity of the system for people not savy with computers makes it pretty easy to use. Very well set up, all the things I want on a work order is there and the marketing tool is an awesome feature even though i havent fully figured out how to use it.

So far I've had a few small issues that while trying to improve my work orders or things it created a problem that cost me to fix. Other than that the voided work orders seem to stick around forever and I would prefer they disappeared into nothingness.

Everything has been great! Tech Support always calls you back and are great to work with. Love how they take over computer to solve problem and its always solved quickly. Great product... going to miss it as we have been bought out!

Its so easy. Very user friendly software program. Navigates well and screens are very easy to understand. Gets the job done easily and prints awesome reports/invoices/work orders!

The only issue we had is when our computers would do a windows update. Sometimes it would kick us out of the Motorshop.

Very helpful with reporting and pricing!

I love how many different options this software has. It can do so many things. Whatever you want to keep track of they will find a way to help you. I really appreciate the customer support. They are always able to get back to me in a timely manner and there is never a question too stupid or too hard for them. They work with me until I am happy.

I do not like that the counter sales do not have the same reporting as the work orders. Also there are some anti-theft software that would be helpful if it were optional.

This is a very simple yet effective program that is easy to train new employees. The personal touch is key, when you call with a problem they do everything to help take care of it! George has always worked to make sure we get the most out of the program! Can't say enough!

I can't think of anything, all problems I've ever had George has adressed and helped adapt it to my needs.

I don't know yet. We just took on this client and this is first time dealing with this software. A workstation crashed and I needed help getting back online and during all this saw they were way behind on upgrades. The support staff was amazing on helping me with both and educating me on how the system works and what to do for them. He was truly a great help and actually fun to talk to.

EXCELLENT CUSTOMER SERVICE. USER FOR MORE THAN 15 YEARS!!!!!!!!!

EASY TO USE. EASY TO THE MAKE CHANGES TO THE CUSTOMERS AND THEIR CARS.

I CANT THINK OF ANYTHING NEGATIVE. NOTHING, I LIKE IT ALL.

Most functions are easy to use, once the user is trained and understands the functions. The customer support is outstanding

Accounting functions are a bit funky. Obtaining some reports take too much time-ie changing dates in sales tax reports-it would be easier if the dates could be typed in, instead of tabbing back

The software is good especially for basic computer users with limited skills,and the Tech support is top notch

Attempting to change some entries can be difficult to figure out,like if vin number is entered wrong,changing it will affect ability to keep it in same fleet or group of vehicles.

It helps me run my Automotive Repair Business efficiently and effectively.

Very easy to use the most self explanatory system I have ever used, great enter face with other software products.

Some system malfunction that kicks me out of the software, however, they were always corrected by technical support.

auto shop and its employees have been great to us over the last 20 years

I worked at dealers for 25 years before this shop. i like this program better than ADP or Reynolds and Reynolds

I HAVE NO PROBLEMS WQITH PROGRAM AT ALL

great software

user friendly easy to teach other employees

nothing it looks like was written for the end user not the accountant

If there is an issue, its fixed very quick. Their team has always helped me to find a solution as quick as they can when I have needs. :)

When it comes to customer service, Winworks understands. When you get on the phone, the technician are with you 100% and always go the extra mile.

Ease of use and many featues.

I like its ease of use. I like that it does everything my business needs it is easy to use quickbooks

Excellent

Earliest and fastest, getting results you really need at the right time.

Achieving what you're out for, that's what matters very wonderful.

I can't say enough about the technical support team. They are very friendly. They are there to help

I like the invoicing

I had a lot of problems in the beginning. But support team helped me through the difficult times and I am liking the program

Wow, great help. This company is the best, could not do it without winworks. Thank you for treating us with such great service.

This software is for people who runs business on automobiles. Also it will help to grow the business for mechanics or entrepreneurs. And also, it is easy to took orders and estimates for the invoice.

I like lot of things about this software. First one it can be said that it is easy to use after a proper training. There are lot of features can be done without opening others. Like, accounting, inventory, scheduling and lot more can be done in this single software which will reduce your time to open or close multiple programs. There is a tech support to give acquire knowledge about the software and also to rectify the problems too.

There is not much mistakes to rectified because I am not a technical expert , but only thing I can suggest is to make the software attractive by adding some more graphics. The window of this software looks old. But it will not affect the features.