AutoTraker vs Fullbay
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.6 / 5
Value for Money
4.7 / 5
4.7 / 5
Customer Support
4.9 / 5
4.8 / 5
Functionality
4.5 / 5
4.4 / 5
Last Review Written
November 14, 2022
September 15, 2022
Pros/Cons
Pros
- I have recommended Auto Tracker to several other shop owners and they love it and can't thank me enough for introducing them to Bob.
- Great software, user friendly, very detailed and completely compatible for what we do here at our shop. Even better customer service as well.
- I love my Auto Trackers software package. I allows me too keep track of my business, and for ease of billing & for the ability to easily mail out service reminders.
Cons
- Accidentally deleted a $6700 ticket and could not recover.
- Rob and the guys are alway there to help if there is a problem.
Pros
- The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.
- When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.
- Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials.
Cons
- The only complaint that I have about the software is that it only migrates information to Quick books.
- Customer service is worthless. They will answer the phone, but can rarely assist with any issues.
- Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
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Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
