AutoTraker vs Shopmonkey
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.9 / 5
4.7 / 5
Value for Money
4.7 / 5
4.6 / 5
Customer Support
4.9 / 5
4.7 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 14, 2022
August 27, 2024
Pros/Cons
Pros
- I have recommended Auto Tracker to several other shop owners and they love it and can't thank me enough for introducing them to Bob.
- Great software, user friendly, very detailed and completely compatible for what we do here at our shop. Even better customer service as well.
- I love my Auto Trackers software package. I allows me too keep track of my business, and for ease of billing & for the ability to easily mail out service reminders.
Cons
- Accidentally deleted a $6700 ticket and could not recover.
- Rob and the guys are alway there to help if there is a problem.
Pros
- User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success.
- If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support.
- Quick, accurate responses that save you time and money. Practical use is good, the ability to add canned services for commonly sold packages is great.
Cons
- The Quickbooks Online integration was a mess causing accounting errors. Their reporting is very confusing and I was not easily able to track my shop's profitability.
- Flaws with use of this software in Canada, ie nickel rounding on cash invoices. Penny rounding on most invoices is incorrect due to a rounding logic error.
- Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Advisor Recommendations & User Awards
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Advisor Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
