I had trouble with the internet version. It would not close end of day without locking up.

Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version.

At the price it is the best value of any program out there. Customer support is second to none.

Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates.

The new vehicle selection menu is terrible compared to the old full screen version, it's bad enough we don't even use it when booking appointments any more.

It is the best program for the money out there. It is a low overhead software that can run fast on older machines.

I love that using Baymaster is easy - for example looking up a service history is at your fingertips. This is especially useful when a customer is on hold or at your service counter.

Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.

Great communication and quick service when needed.

We have used Bay-Master since 1997. I appreciate all the features and would recommend it to any automotive repair shop it its invaluable for keeping track of everything.

Very happy with system design and capacities. Great value for the fee.

The customer support in this program is awesome. The technicians are friendly, you get to talk right to a person, and they are very knowledgeable about the program.

Very easy to use well laid out not over burden with layers of crap.

When it crashes it seems your the only ones that can fix it there is no fix it self buttons.

We are producing accurate, easy to understand invoices with very little effort. Customer communication has improved with our ability to send canned text messaging quickly and easily.

Great software, history, diagnostic/estimating, ease-of-use, all into one program.

My experience has been one of the best investments in our business after over 30 years.

Repair history is the best. It’s easy to search prior repairs.

This software is SO easy to navigate through. It is user friendly and has a lot of additional features.

We love the way we can easily look back on work history and previous repairs done to a vehicle. Program is pretty easy to use.

The texting feature found on both versions is  great way to improve customer communication and efficiency with very little effort.

Customer support is awesome. I really like the web based program.

It integrates with other info systems well. It prints understandable upfront invoices for customers.

The online version lost quite a few functions my shop used from the pervious version.

The program is just perfect for my needs and my customer.

Ease of use, good integrated tools in system, easy customer look up.

Ease of use, good technical support if/when needed.

Part description has limited space. If you want to be very descriptive in naming a part you are limited.

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen.

It is easy to use and easy to track inventory and profability.

Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.

It was a smooth integration, customer support is amazing. So wonderful to have a team behind the product to help us in the field.

Napa has always been a very strong and wise franchise corporation there Auto part stores are worldwide easy to find what you need.

They way the orders are handle and the customer service is great.

The same thing occurs if you edit a price, it automatically changes back. Frustrating if you don't realize before you invoice.

The ease of prolink built in and part ordering.

The Best Solutions in Car Diagnostic … Napa Tracs.

Very good for helping make money, ie: all parts billed, all profit margins easily accessible.

My account rep was very helpful and knowledgeable, and puts my business best interests forward. Thank you so much for all you have done.

Ease of use is my favorite thing about it, though I would change 1-2 things if I could.

I haven’t used the software long, but I find it a little difficult to use. Maybe with some more time I can get it figured out.

It is very easy to use and easy to train people to use it. It helps me track profits for each job.

Increase efficiency, provide better support to customers with list of vehicles, adding the features that quick books didn't have for shop management.

Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could  use a full rebuild.

With Napa tracks we are able to make more money and explain stuff better to the customer.

The system completely integrates with your current working style. It is extremely user friendly which i love.

We use the legacy- which has sharp colors and is easy to see & read. Customer support is super fast.

It is very difficult to give a customer a discount on parts and have the discount show on the final repair order.

NAPA doesnt play well with others, meaning, only napa parts lookup is available, you will NOT be able to integrate ANY other auto parts store into napa tracs.

The labor matrix is one of my favorite functions of Tracs. I like the ability to built pricing profiles.

Once you’re use to it it’s like riding a bike. They send tech support to the shop to get set up which was great.

Napa Tracs has been a great addition to our business. We were using quickbooks before and I don’t know how we survived with out this.

Very futuristic in approach - covering all bases that lead to success.

Great support, pretty easy to learn. Napa parts integration is seamless.

US Dollar

Bay-master is an auto shop management app that can be deployed both on the cloud and on-premise. This tool tracks inventory, labor, payments, service history, and online ordering. Bay-master also offers a built-in margin calculator, which automates pricing while calculating cost, margin, and retail values. Other features include customizable labor packets, pre-set customer discounts/surcharges, and ticket management preferences. 




LongDescription

Labor Rates

Customizable Reports

Repair Tracking

Customer Database

Recurring Appointments

Job Management

Scheduling

Accounting

VIN Lookup

QuickBooks Integration

Inventory Tracking

Historical Reporting

Labor Cost Reporting

Preventive Maintenance

Service History

Inspection Management

Alerts/Notifications

Reporting & Statistics

Work Order Management

Billing & Invoicing

Accounting Integration

Inventory Control

Employee Scheduling

Customizable Forms

Summary Reports

Quotes/Estimates

Customer History

Point of Sale (POS)

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Purchase Order Management

Electronic Payments

Progress Tracking

Order Management

Invoice Management

Communication Management

Data Import/Export

Multi-Location

Sales Reports

Invoice Processing

Reminders

Automated Scheduling

Estimating

Progress Reports

Appointment Management

Job Tracking

Client Management

Third Party Integrations

Work Order Creation

Activity Tracking

Task Scheduling

Electronic Signature

Calendar Management

Mobile Access

Job Scheduling

Contact Database

Document Management

User Management

Barcode/Ticket Scanning

Time Tracking

Access Controls/Permissions

Technician Management

Workflow Management

Activity Dashboard

Parts Management

Drag & Drop

Customizable Fields

Search/Filter

Windows 7

Windows Vista

Web browser (OS agnostic)

Windows 8

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

Bay-masteR

Live Online

Webinars

Documentation

Videos

The Napa Tracs is an online business development and management application that provides technical tools for automotive repair shops. Live tech support is offered 6 days a week with extended hours. The software helps in generating estimates and invoices using real-time data.


Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the software. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database.


The Smart Cell Phone option enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and the contact information of the customer. Additionally, this software helps automate bookkeeping tasks and plan marketing strategies.



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