Bay-masteR vs Shop-Ware

Bay-masteR has 39 reviews and a rating of 4.49 / 5 stars vs Shop-Ware which has 155 reviews and a rating of 4.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.49 / 5 (39)
4.81 / 5 (155)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 16, 2019
September 5, 2022
Pros/Cons
  • Pros

  • Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version.
  • At the price it is the best value of any program out there. Customer support is second to none.
  • Cons

  • I had trouble with the internet version. It would not close end of day without locking up.
  • Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates.
  • Pros

  • Love the adding vehicle features and searches. Love the ability to add repair pictures right to the invoice for the customer.
  • I really like how Shop-Ware is innovative and not like all the other SMS out there.
  • Cons

  • Our biggest problem with the software is the fact that you can not change labor dollars without changing labor times. The second biggest problem is only showing one phone number on screen.
  • Lack of reporting, inventory control and transferring, lack of permissions for larger shops.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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