About Digital Wrench


Digital Wrench is a repair order software for small, medium and large repair shops. Running on the cloud, it secures customer and inventory data and allows users to log in at any time. Maintaining work orders, customer history, income tracking, inventory maintenance and tracking hours worked are common features that this software offers.

The software was created to serve a variety of automotive repair businesses including ATV repair shops, golf courses, computer shops and boat repair shops. With its inventory tracking feature, Digital Wrench repair shop owners can track items sold, parts purchased and labor costs.

Digital Wrench provides templates that save owners time when generating invoices and work orders. Additionally, owners can track a work order throughout its lifecycle.



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Supported Operating System(s):

Web browser (OS agnostic)

50 Reviews of Digital Wrench

Average User Ratings

Overall

4.64 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(37)

4 stars

(9)

3 stars

(3)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 50 reviews

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August 2016

Jordan from The University of Alabama

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

My review!

I purchased the program for the University of Alabama Grounds Department. This program is geared towards an individual shop owner, which is not exactly what I needed, but this is the closest program I could find to what I needed. We don't actually have customers or charge for parts or labor, we just needed a program to track what repairs we did to equipment within our department and how much money we spent on parts for each unit. I purchased the program mainly for the inventory portion to track how much we use throughout the fiscal year. We got several quotes for other repair utilities suited for our needs, but most were upward of $10,000 or more. All in all, I am very pleased with your program and it has helped us tremendously in keeping repair records of our equipment.

Pros

The inventory tracking is my favorite part of the software. it is easy to use and easy to track quantities of parts used throughout the year.

Cons

I have noticed that when I save and print repair orders that it cuts off some of the sentences or does not print everything I wrote. Everything is there when you view the repair order but not after you save it to pdf. I also save all my forms to pdf so I can put them into an equipment records folder to keep track of each piece of equipment for the year and print them off. I have not found a way to send it directly to the folder. I am having to save it and then transfer it from my wrench folder in the C:/ drive to individual folders. Like I stated before, we do not include taxes or labor rates in our repair orders. It would be nice to have the option to remove different fields from the repair order to clean it up.

Response from VMT Software of VMT Software

Replied August 2016

Jordan, Thanks for the kind words. As far as the RO printout is concerned we can fix that in short order. If you have the newest version, the invoice printouts have been fixed to show all of the labor. Also, some invoices now won't show the tax fields if you don't have taxes. Either way, you can use and/or copy one of the custom invoices and modify it easily and we'll be happy to help. To automatically send the pdf's to a particular folder you can set that up in the company setup area.

August 2016

David from DLF Auto Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Outstanding business management software

I started my own auto repair shop a year and a half ago. Was looking for a software to keep track of all repairs and inventory. Was refered to Digital Wrench who was using software for an ATV shop. Looked into it and tried demo and fell in love with it. Ordered full version right away. Other than the ease of use, The price was the best part of this software.

Pros

I like the ability to give my customers a detailed description of repairs performed and individual price of parts on one receipt.

Cons

It is rather difficult to find previous repairs for 1 customer.

Response from VMT Software of VMT Software

Replied August 2016

David, Thank you for the comment. To find all RO's for one customer click on the $ icon from the main screen, click on Find Customer, select the customer. Unclick balances only to see all past Ro's. You can then filter them by date, vehicle, or search by a keyword to see all Ro's that have that word. Call and we'll walk you through it.

May 2018

Dana from Josh's Garage

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

For basic software for a smaller business, it's great for our needs.

Easily contain all customer information, easily access information of accounts, and invoicing.

Pros

For the most part, this software is very user friendly. We can easily access most information we need through search tools. Invoicing and keeping track of sales is very easy.

Cons

A customer email function would be nice. We don't mass email often, but when we do, we have to copy/paste emails into our email account. Also, finding vehicle information is easy for every aspect of the vehicle except the VIN.

Response from VMT Software of VMT Software

Replied May 2018

Glad to hear it's working for you. As far as Email is concerned, you can use our Letter Editor (an optional program) to mass email your customers. This is nice because you can also do a 'Email Merge' so the letters are custom to each customer. You can also send a text or email to your customer to let them know the vehicle is finished. And of course you can email the customer the invoice or estimate as a PDF along with a custom message.

March 2019

Jason from Grand Strand Marine LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Digital Wrench Review

Everything I need is at the touch of a button

Pros

I've been using VMT Digital Wrench for 3 years now & the value you receive in this product is far beyond the price tag associated. In the Marine Industry the Work Order & POS Systems come at a premium rate but Digital Wrench does everything they do with the same ease of use they come with. For anyone looking for a professional product at a unbeatable value, VMT is by far the best option!!

Cons

There really is no Con w/ Digital Wrench in my opinion, the only thing it doesn't do the $10,000 systems do is integrate the parts vendors info via automatic web download

August 2016

James from THE GARAGE OF NC INC.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

DIGITAL WRENCH REVIEW

I used shop controller in the past . They just got way to expensive. I priced other programs and decided on digital wrench. They are easy on the wallet and have very good customer support. Digital wrench might not have everything shop controller has but they have everything a small shop needs and they are adding to it all the time. it

Pros

Ease of use once you lean the curve ,which is no to hard.

Cons

Not being able to pull up a single car past history or maybe i do not know how.

Response from VMT Software of VMT Software

Replied August 2016

James, In order to see a complete history for a customers car, click on the $ icon on the main screen, click on the find customer button. Then, click OFF the balances only checkmark and you will see all RO's, estimates, WIP's and Completed RO's (Invoices). To see just one vehicle, Click on the Vehicle Icon, select the vehicle, then click on the checkbox to the left of the vehicle. Not hard once you do it once.

August 2016

Marcelino from Garage Martin Powertrain Transmission Group

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

EXTRAORDINARY TOOL FOR THE REAL AUTOMOTIVE BUISNESS

THIS PROGRAM GIVE US A CONSTANT PERFORMANCE TO OUR SHOP, GREAT FOR OURS CLIENTS, SOME SAID NEVER SEE BEFORE A ENVOICE SO CLEAR AND FRENDLY.

Pros

THE MARK UP PRICE/ THE PACKAGE FOR OURS MOST IMPORTANT JOBS/THE MULTIPLE CATEGORIES FOR ALL WE NEED.

Cons

THE TAG # AND THE MILLAGE THAT WE ENTER IN THE VEHICLE PRIMARY PAGE DOES NOT PASS TO THE INVOICE PAGE. WE NEED TO PUT AGAIN.

Response from VMT Software of VMT Software

Replied August 2016

Thanks Marcelino. You can turn on syncing for the mileage and tag# in the company setup area. Let us know if you still have a problem after that.

June 2018

RICARDO from J&S TOOL REPAIR

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

GREAT, LOVE THE SOFTWARE , RAY AND DON ARE THE BEST

MAKES THE COMPANY LOOK GOOD, WHEN WE CAN PULL UP A CUSTOMER IN SECONDS.

Pros

HOW EASY CAN THIS GET? THE LEARNING CURVE IS JUST TO EASY. I HAVE TRIED OTHERS AND THIS IS BY FAR THE EASIEST. THE INVENTORY MODULE IS GREAT. YOU CAN SEARCH ANYWAY YOU WANT. THE PURCHASE ORDER MODULE IS AS EASY AS DRAG AND DROP AND THE EMAIL OPTION MAKES IT SUPERB. THE END OF DAY CASH DRAWER OPTIONS ARE SUPER. ADDING NEW CUSTOMERS IS A BREEZE. AND OF COURSE THE FLEXIBILITY OF THE SOFTWARE AS A WHOLE IS JUST AWESOME. THE GUYS, DON AND RAY, AT DIGITAL WRENCH ARE ALWAYS LISTENING TO THEIR CUSTOMERS AND IMPROVING THEIR PRODUCT. GREAT VALUE, YOU GET A LOT FOR YOU MONEY.

Cons

WELL WHAT CAN I SAY I LIKE THE SOFTWARE. I WOULD LIKE MORE COLOR DOTS AND NEW AND IMPROVED TRAINING VIDEOS .

August 2016

EUGENE from GENE;S TRANSMISSIONS

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

GENE'S HONEST REVIEW

HAVE BEEN USING PROGRAM FOR A LITTLE OVER 3YRS,HAD A FEW PROBLEMS IN THE BEGINNING BUT TECH SUPPORT WAS ONLY A PHONE CALL AWAY AND ALWAYS VERY HELPFUL.PROBLEMS WERE ALWAYS RESOLVED QUICKLY.

Pros

YOU CAN CUSTOMIZE TO YOUR NEEDS. PRICE IS FAR BETTER THAN ANY OTHER PROGRAMS I'VE LOOKED INTO. LIKE SNAP ON,NAPA,MITCHELL.

Cons

DON'T REALLY HAVE ANY. WOULD LIKE TO CUSTOMIZE A LITTLE MORE TO MY LIKING & PROBALY COULD IF I WAS MORE OF A COMPUTER WIZ. I KNOW JUST ENOUGH TO GET MYSELF INTO A JAM & THEN HAVE TO ASK MY SON FOR HELP.

August 2016

Amanda from Bryson's Auto Repair and Performance

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Look no further!

Starting our new business and trying to find the right software for our repair orders was overwhelming. Until I came across Digital Wrench. I watched a youtube video, read reviews, and gave it a try. Best decision ever!

Pros

The price, by far the best out there, very affordable!
The customer service is awesome!!! You can call Ray or Don anytime and they are quick to answer, really listen to your concerns (even recommendations!), and they are extremely helpful. Very nice guys too!

Cons

I can not think of one complaint!

August 2016

Bill from Pasadena Aircooled

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2016

Love this program!

I'm a small, (two man) busy Auto repair shop owner who is not particularly computer savvy. This program is perfect for someone like me due to it's simplicity, and ease of use. The customer support is second to none. For my business, I don't use many of the functions available to me, but it's nice to know that they're there when I need them.

Pros

The simplicity and the customer support.

Cons

Honestly, there are a couple of very minor things that I need to understand, but are probably easily cleared up with a call to customer support. Otherwise, I'm completely satisfied with this program.

July 2017

Ralf from Ralf's Automotive

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

July 2017

Technician of 34 Years

It is flawless in keeping record of my cashflow.

Pros

I find it hard to use. And there is really nothing for me to coment on. The Program works great but is not what I was expecting.

Cons

As many of the other Software's out there this is aiming for the "Selling" and "Money" side of things. It is certainly not catering to the Customer. When I purchased this I was hoping to get a Software that can easily show me repairs that I did for my customers but that is not the Case here.
I am disappointed that the Customer gets left out in the cold.
So if you are looking to serve your Customers you may want to look elsewhere. If you worried about the Money side of things this Software is more than capable to do that for you.

Response from VMT Software of VMT Software

Replied July 2017

Ralf, Sorry to hear you're having trouble finding the customer history. All RO's relate to a customer, so you can easily see all work done, all parts sold to any particular customer by clicking on the $ icon on the very first screen. Then, click on the Find Customer button, select the customer and all RO's with balances will immediately display. To see all RO's, just uncheck the Balances Only button. You can also filter the repairs by one of the customer's vehicles, a date range, or even search parts or labor with a keyword like 'Oil' or 'Brakes' or whatever you choose, all from the same screen. If you every have any difficulties, please let us know. We are happy to help. Plus, it is comments from our customers that enable us to keep enhancing and improving our software. Thank you, Ray Rippey Programmer

September 2016

Scott from S & W Equipment Repair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Perfect for small repair shops

I will start out with the bad first. As a small independent repair shop this software is nearly perfect. The only flaw it has for us is the fact that we cant track cores or do core tax that Oklahoma charges but we don't get back. however it is great for tracking inventory, techs time on jobs and is excellent for customer and unit number tracking for previous repairs. Overall I would buy this software over and over and over if needed. P.S. Jim was excellent at writing a specific repair order format just for our company.

Pros

customer and unit number tracking and parts inventory and reorder ability.

Cons

cores and core tax issues.

Response from VMT Software of VMT Software

Replied September 2016

Thanks for your review Scott. I will make sure the core charge issue is put on our ToDo List.

August 2016

Jesus from Cano Country Marine

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality