They've always been professional and handled things as quickly as possible when possible.

Its super easy to use and train guys on. Allows my inventory to be tracked as well as my guys to clock in and out on jobs allowing us to bill out as much of our time as possible. Very affordable and has several features that shops need to function well.

I wish that there was some more customization available in certain area of our inventory/customer setup. I also wish we could run a web based version for access out of our mobile truck onsite. I would like it if our multiple computer setup would sync better/faster as that has caused some issues for us. Honestly I wouldn't mind paying for some of these items as additional upgrades to the program if the cost was reasonable.

No problems. All is good.

You can get started using the software and constructing R.O's immediately. As soon as I got the program, I started entering customer and vehicle information to build a customer base. I then opened a repair order and entered parts and labor of where I was on the vehicle; at the time. It helped me catch up in the shop. I like the fact that I don't miss posting labor or parts. My bottom line showed an immediate increase in daily sales. I'm bringing in more money because I'm not missing items that were repaired or should have been added to the R.O.

When the customer pays me in advance, the cash receivable doesn't immediately calculate correctly. I have to press the "R"/recalculate before it will add the money to my already growing parts and labor totals.

It is flawless in keeping record of my cashflow.

I find it hard to use. And there is really nothing for me to coment on. The Program works great but is not what I was expecting.

As many of the other Software's out there this is aiming for the "Selling" and "Money" side of things. It is certainly not catering to the Customer. When I purchased this I was hoping to get a Software that can easily show me repairs that I did for my customers but that is not the Case here. I am disappointed that the Customer gets left out in the cold. So if you are looking to serve your Customers you may want to look elsewhere. If you worried about the Money side of things this Software is more than capable to do that for you.

I started my own auto repair shop a year and a half ago. Was looking for a software to keep track of all repairs and inventory. Was refered to Digital Wrench who was using software for an ATV shop. Looked into it and tried demo and fell in love with it. Ordered full version right away. Other than the ease of use, The price was the best part of this software.

I like the ability to give my customers a detailed description of repairs performed and individual price of parts on one receipt.

It is rather difficult to find previous repairs for 1 customer.

I cannot day enough good things about Digital Wrench. Our experience for the past 4+ years has been nothing short of amazing!!

We stumbled for the first year we started our own business. We were working off of paper invoices for our customers and our inventory was a mess! Within 15 minutes of installing this software, we were up and running and have not looked back. I cannot stress enough the ease of use and the security in knowing if there should ever be a problem, support is always there! The cost is below what would be expected for a program than can be virtually customized for any need! Completely satisfied!

As hard as I try to think of a negative... I just cannot.

Everything I need is at the touch of a button

I've been using VMT Digital Wrench for 3 years now & the value you receive in this product is far beyond the price tag associated. In the Marine Industry the Work Order & POS Systems come at a premium rate but Digital Wrench does everything they do with the same ease of use they come with. For anyone looking for a professional product at a unbeatable value, VMT is by far the best option!!

There really is no Con w/ Digital Wrench in my opinion, the only thing it doesn't do the $10,000 systems do is integrate the parts vendors info via automatic web download

Not a whole lot of options out there we going DW on line works great. I'm sure we are even using the full program so many things it can do. I'm a customer satisfaction person and the team has always been there for me. Can't enough great things about them. Thanks guys

None that I can think of at the moment. Would be nice to be able to text the customer there eat and invoice

MAKES THE COMPANY LOOK GOOD, WHEN WE CAN PULL UP A CUSTOMER IN SECONDS.

HOW EASY CAN THIS GET? THE LEARNING CURVE IS JUST TO EASY. I HAVE TRIED OTHERS AND THIS IS BY FAR THE EASIEST. THE INVENTORY MODULE IS GREAT. YOU CAN SEARCH ANYWAY YOU WANT. THE PURCHASE ORDER MODULE IS AS EASY AS DRAG AND DROP AND THE EMAIL OPTION MAKES IT SUPERB. THE END OF DAY CASH DRAWER OPTIONS ARE SUPER. ADDING NEW CUSTOMERS IS A BREEZE. AND OF COURSE THE FLEXIBILITY OF THE SOFTWARE AS A WHOLE IS JUST AWESOME. THE GUYS, DON AND RAY, AT DIGITAL WRENCH ARE ALWAYS LISTENING TO THEIR CUSTOMERS AND IMPROVING THEIR PRODUCT. GREAT VALUE, YOU GET A LOT FOR YOU MONEY.

WELL WHAT CAN I SAY I LIKE THE SOFTWARE. I WOULD LIKE MORE COLOR DOTS AND NEW AND IMPROVED TRAINING VIDEOS .

Coming from a DMS, this program does everything they will do except integrate with OPE parts vendors and that part is not a big deal to me. It does Major Unit sales and ties the serial number to the customer profile at time of sale which is really handy feature that other programs doesn't do. Overall [SENSITIVE CONTENT HIDDEN] have been very helpful in helping me get the program setup and help run my business in an efficient manner.

Efficient Affordable Pricing Ease of Use Great Support

I can't really think of any cons. The program was great but I did recommend some new features and for the most part they have bent over backwards to add the features to improve the program for OPE use.

Could not make them understand my Overall Customer focus.

If you like to know where the money is ?

Everything is about Money and not the customer!

I like the ease of adding customers and creating work orders. I also like the inventory management system. Although I don't use that particular function as much as others might, it has been helpful in tracking inventory item prices from vendors over time. This has allowed me to search for different vendors and reduce costs in several different areas. I have also been able to reduce the parts and supply inventory that I have on hand and stock the most appropriate supplies for my shop. Overall, my experience with Digital Wrench has been wonderful, and despite efforts from others in my organization (individuals not associated with my shop, just in other areas in the organization) to have me switch to different products (and I tried those other products out), Digital Wrench is the best choice for a small, specialized, or new shop.

I like that this software is easy to use and teach to new technicians. I like that it is a great value for the money. It is relatively inexpensive and works perfect for my small shop here at the University where I teach.

There are lots of invoice options to choose from, however, when setting up the company information, not everything that is set up there that should appear on the invoices does so correctly. Instead of having to choose an invoice layout that is already pre-designed, I think it would be better to have a list of options provided and then have the entire invoice customized through the company setup.

I purchased the program for the University of Alabama Grounds Department. This program is geared towards an individual shop owner, which is not exactly what I needed, but this is the closest program I could find to what I needed. We don't actually have customers or charge for parts or labor, we just needed a program to track what repairs we did to equipment within our department and how much money we spent on parts for each unit. I purchased the program mainly for the inventory portion to track how much we use throughout the fiscal year. We got several quotes for other repair utilities suited for our needs, but most were upward of $10,000 or more. All in all, I am very pleased with your program and it has helped us tremendously in keeping repair records of our equipment.

The inventory tracking is my favorite part of the software. it is easy to use and easy to track quantities of parts used throughout the year.

I have noticed that when I save and print repair orders that it cuts off some of the sentences or does not print everything I wrote. Everything is there when you view the repair order but not after you save it to pdf. I also save all my forms to pdf so I can put them into an equipment records folder to keep track of each piece of equipment for the year and print them off. I have not found a way to send it directly to the folder. I am having to save it and then transfer it from my wrench folder in the C:/ drive to individual folders. Like I stated before, we do not include taxes or labor rates in our repair orders. It would be nice to have the option to remove different fields from the repair order to clean it up.

Easily contain all customer information, easily access information of accounts, and invoicing.

For the most part, this software is very user friendly. We can easily access most information we need through search tools. Invoicing and keeping track of sales is very easy.

A customer email function would be nice. We don't mass email often, but when we do, we have to copy/paste emails into our email account. Also, finding vehicle information is easy for every aspect of the vehicle except the VIN.

I used shop controller in the past . They just got way to expensive. I priced other programs and decided on digital wrench. They are easy on the wallet and have very good customer support. Digital wrench might not have everything shop controller has but they have everything a small shop needs and they are adding to it all the time. it

Ease of use once you lean the curve ,which is no to hard.

Not being able to pull up a single car past history or maybe i do not know how.

The guys are quick to fix issues and make improvements, great company to work with

Easy to get started using, no crashes, great customer service, does everything I need, best price

Would like to be able to change the print layout

HAVE BEEN USING PROGRAM FOR A LITTLE OVER 3YRS,HAD A FEW PROBLEMS IN THE BEGINNING BUT TECH SUPPORT WAS ONLY A PHONE CALL AWAY AND ALWAYS VERY HELPFUL.PROBLEMS WERE ALWAYS RESOLVED QUICKLY.

YOU CAN CUSTOMIZE TO YOUR NEEDS. PRICE IS FAR BETTER THAN ANY OTHER PROGRAMS I'VE LOOKED INTO. LIKE SNAP ON,NAPA,MITCHELL.

DON'T REALLY HAVE ANY. WOULD LIKE TO CUSTOMIZE A LITTLE MORE TO MY LIKING & PROBALY COULD IF I WAS MORE OF A COMPUTER WIZ. I KNOW JUST ENOUGH TO GET MYSELF INTO A JAM & THEN HAVE TO ASK MY SON FOR HELP.

I have been in business for one year and I have been using this program from day one. It has made thing very simplified. I would definitely recommend this product.

It was very easy to set up and start using. I like the amount of data this program stores and the reports your able to run. At this price point your getting a good value.

I would like to see more fields have the ability to edit in the customers vehicle area.

THIS PROGRAM GIVE US A CONSTANT PERFORMANCE TO OUR SHOP, GREAT FOR OURS CLIENTS, SOME SAID NEVER SEE BEFORE A ENVOICE SO CLEAR AND FRENDLY.

THE MARK UP PRICE/ THE PACKAGE FOR OURS MOST IMPORTANT JOBS/THE MULTIPLE CATEGORIES FOR ALL WE NEED.

THE TAG # AND THE MILLAGE THAT WE ENTER IN THE VEHICLE PRIMARY PAGE DOES NOT PASS TO THE INVOICE PAGE. WE NEED TO PUT AGAIN.

I have been more than happy with this product from day one - we have been using it for over 4 years now and have no plans to change.

Efficient, fast, good value. Support is awesome!

That would be a questions for the users but they seem to be happy with the system.

I'm a small, (two man) busy Auto repair shop owner who is not particularly computer savvy. This program is perfect for someone like me due to it's simplicity, and ease of use. The customer support is second to none. For my business, I don't use many of the functions available to me, but it's nice to know that they're there when I need them.

The simplicity and the customer support.

Honestly, there are a couple of very minor things that I need to understand, but are probably easily cleared up with a call to customer support. Otherwise, I'm completely satisfied with this program.

Love it highly recommended

The daily jobs r listed nicely and love how it keeps track of mechanic times

Needs auto backup, need to have a better search bar

Starting our new business and trying to find the right software for our repair orders was overwhelming. Until I came across Digital Wrench. I watched a youtube video, read reviews, and gave it a try. Best decision ever!

The price, by far the best out there, very affordable! The customer service is awesome!!! You can call Ray or Don anytime and they are quick to answer, really listen to your concerns (even recommendations!), and they are extremely helpful. Very nice guys too!

I can not think of one complaint!

I was looking for a program that was easy to use with a lot of features. I found digital wrench to be just that. There are a lot of features that I still dont take advantage of.

Ease of use, customer tracking, and parts list.

Not completely necessary, but would be nice to have a sales tax report integrated(maybe it does and I havent found it).

I will start out with the bad first. As a small independent repair shop this software is nearly perfect. The only flaw it has for us is the fact that we cant track cores or do core tax that Oklahoma charges but we don't get back. however it is great for tracking inventory, techs time on jobs and is excellent for customer and unit number tracking for previous repairs. Overall I would buy this software over and over and over if needed. P.S. Jim was excellent at writing a specific repair order format just for our company.

customer and unit number tracking and parts inventory and reorder ability.

cores and core tax issues.

I have used this software every day for several years and its always worked great. Have never had any issues with it. If I had any questions on any feature tech support was always ready to help and answer any question that I may have

Tech support is the best. Always a fast response.

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