Digital Wrench vs Shopmonkey

Digital Wrench has 65 reviews and a rating of 4.68 / 5 vs Shopmonkey which has 141 reviews and a rating of 4.89 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.68 / 5 (65)

4.89 / 5 (141)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

5.0 / 5

5.0 / 5

Customer Support

5.0 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

September 15, 2020

March 25, 2021

Pros/Cons

  • Pros

  • Lots of features and really simple to use, great customer service.

  • Super easy to run. No learning curve, installed and started using.

  • Cons

  • Honestly, there are a couple of very minor things that I need to understand, but are probably easily cleared up with a call to customer support. Otherwise, I'm completely satisfied with this program.

  • Reports took me a while to understand but once I did it a few times the better I liked it.

  • Pros

  • The software is very customizable. The customer service is lightning fast and cant be beat

  • I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

  • Cons

  • The software is missing some minor stuff but these guys keep updating it every day.

  • Not really a con, but I'd like the ability to edit user details such as the email without having to bother your support staff.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos