Digital Wrench vs Shopmonkey

RATING:

4.7

(65)

Digital Wrench has 65 reviews and a rating of 4.68 / 5 stars vs Shopmonkey which has 237 reviews and a rating of 4.73 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (65)
4.7 (237)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 16, 2020
March 26, 2024
Pros/Cons
  • Pros

  • My bottom line showed an immediate increase in daily sales. I'm bringing in more money because I'm not missing items that were repaired or should have been added to the R.O.
  • Its super easy to use and train guys on. Allows my inventory to be tracked as well as my guys to clock in and out on jobs allowing us to bill out as much of our time as possible.
  • Cons

  • It is rather difficult to find previous repairs for 1 customer.
  • I am disappointed that the Customer gets left out in the cold. So if you are looking to serve your Customers you may want to look elsewhere.
Read all user reviews
  • Pros

  • User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success.
  • Its easy to use platform is wonderful for both in-house and customers.
  • Cons

  • The only con has nothing to do with Shopmonkey's software, only my lack of knowledge on Quickbooks.
  • BMP wallpaper that I'll miss. Remind me of my youth spent with windows 3.1 playing DOOM.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos