Fullbay vs NAPA TRACS

Fullbay has 86 reviews and a rating of 4.7 / 5 stars vs NAPA TRACS which has 220 reviews and a rating of 4.15 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 / 5 (86)
4.15 / 5 (220)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
June 13, 2022
June 22, 2022
Pros/Cons
  • Pros

  • I like that it is intuitive in the set-up and use.
  • I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.
  • Cons

  • Customer service is worthless. They will answer the phone, but can rarely assist with any issues.
  • Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email.
  • Pros

  • The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen.
  • It is easy to use and easy to track inventory and profability.
  • Cons

  • The same thing occurs if you edit a price, it automatically changes back. Frustrating if you don't realize before you invoice.
  • I haven’t used the software long, but I find it a little difficult to use. Maybe with some more time I can get it figured out.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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