Fullbay vs Shop-Ware

Fullbay has 86 reviews and a rating of 4.7 / 5 stars vs Shop-Ware which has 154 reviews and a rating of 4.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 / 5 (86)
4.81 / 5 (154)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
June 13, 2022
July 22, 2022
Pros/Cons
  • Pros

  • I like that it is intuitive in the set-up and use.
  • I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.
  • Cons

  • Customer service is worthless. They will answer the phone, but can rarely assist with any issues.
  • Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email.
  • Pros

  • Love the adding vehicle features and searches. Love the ability to add repair pictures right to the invoice for the customer.
  • I really like how Shop-Ware is innovative and not like all the other SMS out there.
  • Cons

  • Our biggest problem with the software is the fact that you can not change labor dollars without changing labor times. The second biggest problem is only showing one phone number on screen.
  • Lack of reporting, inventory control and transferring, lack of permissions for larger shops.
Pricing Range
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

Popular Fullbay Comparisons