Inventory and tracking time and expenses. Customer support and training have been stellar.

I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money.

I like that it is intuitive in the set-up and use.

When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

The training team was great, and if I ever need support, they are always there, and very helpful.

Customer service is worthless. They will answer the phone, but can rarely assist with any issues.

The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

Doing estimates takes half as much time with full bay lets you know what your costs are and profits before you do the job. Allowing you time to bid more jobs.

This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops.

Overall, this product has been a 10 of 10 for my business. Also, the support staff is amazing.

Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email.

I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

Decent help online and excellent call centre. The people  at the call centre are easy to reach and almost always respond the same day.

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

The only complaint that I have about the software is that it only migrates information to Quick books.

The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult.

Very happy with the software and the team that is behind it.

Works well for me and making any adjustments in the system is very user friendly.

I like the support they give me. I like the constant innovations.

I love the ease of use, and how customizable it is for my business.

This software is very user friendly from Office Employees to Technicians as well as Customers.

Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics.

Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials.

Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.

No pro-demand or motor or anything integration.

From the very first day Fullbay was very much interested in our success as a business and with the use of their software.

It even holds you to the process, users cannot proceed without completing each step in order. It's customizable, has great integrations, and excellent Reports for the back office.

User friendly, easy to learn and a great layout overall. I love that we can two-way message clients, order parts and track our business success.

Its easy to use platform is wonderful for both in-house and customers.

The only con has nothing to do with Shopmonkey's software, only my lack of knowledge on Quickbooks.

Lastly, the great thing is that I didn't have to change my actual accounting program (quickbooks) because ShopMonkey integrates with it.

We are really happy with our overall experience and will continue to use shopmonkey to run our shop. Our business is small right now but we are aiming for big growth.

BMP wallpaper that I'll miss. Remind me of my youth spent with windows 3.1 playing DOOM.

Thank you everyone at Shopmonkey, and thanks for recognizing we are people just like you.

I like the ease of using the electronic repair orders and how it is linked right to my quickbooks and I can transfer the data to quikbooks in 1 simple click.

The Quickbooks Online integration was a mess causing accounting errors. Their reporting is very confusing and I was not easily able to track my shop's profitability.

Makes my invoicing 100 times easier. Having great customer service behind your side is like having someone right next to you if you need help.

Quick, accurate responses that save you time and money. Practical use is good, the ability to add canned services for commonly sold packages is great.

Also, has some really great features that I'm loving. Everything works seamlessly.

I've looked at the invoicing side and it looks well integrated. It is also fairly easy to train people that are not super computer savvy on this system which boosts efficiency.

Out of all the other programs for small businesses, this is the perfect one. Everyone is so sweet to you and treat you very nice.

If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support.

What I like most about Shopmonkey is that it is very user friendly, it is full with options and has everything a shop needs in one.

Some features are missing that were available in ARC, system we used before. Namely around discounting and invoice templating.

I was impressed at the screen shots of the Graphical User Interface and jumped in the free trial.

Integrated communication with customers. Awesome support staff with usually no wait time.

We have the system integrated with Stripe and Quickbooks, so accepting payments and book keeping is competently taken care of.

More money captured through the automation of fees and shop supplies. Better time clock tracking for employees.

I feel that the members of support that I have dealt with genuinely want to help and care about me as a customer.

The customer service is OUTSTANDING. Within minutes I have an answer no matter how many questions I have a day.

While all other software's are stuck in there way and wont change anything, Shopmonkey is here to listen to there customers and continue to update the software almost every month.

I also like that they are always updating the software based on users needs and the customer support is amazing. They respond usually within 5 minutes.

Quick Easy and User friendly with a Awesome support team you couldn't ask for more.

If you were just to use Shopmonkey for scheduling and customer contact I feel it is worth the money.

Flaws with use of this software in Canada, ie nickel rounding on cash invoices. Penny rounding on most invoices is incorrect due to a rounding logic error.

Any time I have had problems with the program, (and other business problems), Shopmonkey has been there to help either online and in many cases over the phone.

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of.

US Dollar

Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re outside the shop.

Fullbay tracks a vehicle’s maintenance history, and allows customers to submit repair or maintenance requests, view a vehicle’s progress, and approve work and settle invoice payments through a branded portal. Owners can see how efficient each technician is, and create real-time reports to see how the shop is performing. Shops don’t have to enter financial information into another software, either—Fullbay integrates with QuickBooks Online for thorough recordkeeping.

The app is Android and iOS compatible, and runs on tablets, phones, and internet browsers. It comes with numerous industry-leading integrations to put your shop on the cutting edge of fleet maintenance no matter where you are.


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LongDescription

Labor Rates

Purchase Order Management

Work Order Creation

Barcoding/RFID

Vehicle Management

Safety Management

Components Tracking

Repair Tracking

Invoice Management

Transaction History

Customer Database

Job Management

Scheduling

Accounting

VIN Lookup

QuickBooks Integration

Mileage Tracking

VIN Decoder

Technician Management

Mobile Access

Cost Tracking

Real Time Data

Maintenance Management

Labor Cost Reporting

Preventive Maintenance

Service History

Asset Tracking

Inspection Management

Parts Management

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Estimating

Work Order Management

Vehicle Information

Billing & Invoicing

Accounting Integration

Real Time Reporting

For Mechanical Equipment

Vehicle Tracking

Inventory Control

Reporting/Analytics

Contact Database

Employee Scheduling

Payroll Management

Equipment Tracking

Quotes/Estimates

Customer History

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Web browser (OS agnostic)

Contact Fullbay directly for pricing information.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Fullbay

Live Online

Webinars

Documentation

Videos

Shopmonkey is a cloud-based auto repair solution designed to help automotive businesses of all sizes manage processes related to appointment scheduling, messaging, reporting, invoicing, and more. The platform comes with a workflow management functionality, which allows managers to create custom processes for tracking jobs, adding status labels and viewing customer approved quotes.

Shopmonkey’s communication module enables users to send emails or text messages for invoices, inspection details and job statuses. Features include maintenance planning, quoting, work order management, technician time tracking, billing and more. Additionally, the automated notification system allows managers to notify customers about confirmed appointments, pending payments and job authorizations.

Shopmonkey supports integration with various third-party applications such as Carfax, Motor, PartsTech, and QuickBooks. Furthermore, it is available on monthly subscription plans and support is extended via phone, email and other online measures.

User Management

Electronic Payments

Email Alerts

Customizable Reports

Access Controls/Permissions

Progress Tracking

Order Management

Communication Management

Data Import/Export

Multi-Location

Sales Reports

Inventory Tracking

Historical Reporting

Workflow Management

Activity Dashboard

Reminders

Automated Scheduling

Progress Reports

Appointment Management

Job Tracking

Summary Reports

Client Management

Time Tracking

Pricing is available on monthly subscription basis.
Basic Monkey - $199 per month
Clever Monkey - $324 per month
Genius Monkey - $475 per month
Heavy Duty - Contact for pricing
Contact Shopmonkey for Enterprise pricing details.

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