Tracs has been good to us! Was a little overwelming to get started because it can do so much.

Pros

The things we like are the ability to make estimates that are complete and ready to turn into repair orders that are already finished when the car arrives. All aspects of the work order are modifiable at any time. Notes are easy to apply and sub estimates stay in history. It is easy to export to Quick Books. The support team has been able to keep us up and running. Our rep. is great! he is there for us when we want to take Tracs to the next step, or if we have a crisis. (such as a computer crash Friday night and a new set up on Sunday)

Cons

It would be nice if you could open multiple windows or history RO's over top of each other for clip board pasting or searching history. would be nice to look at history RO's and be able to open the parts items and see where they were purchased. Would be nice if Pro link would not close until you closed it while working on a repair order. Would be nice if the labor estimator had a more detailed menu (more choices)

After receiving a new territory rep for Tracs, we are much more at ease with the program.

Pros

Program operates as it should, territory rep has helped immensely with getting our unused/unprogrammed portion working after many years. It pays to have a local person to help with questions and help with programming setup.

Cons

Tracs has been pretty slow with changes in the software over the years. Probably because they relied on their parts sales people to recommend changes. Our territory Tracs rep has been tremendous getting us up and running better. I agree with another reviewer that we should be able to incorporate google calendar into Tracs, the schedule in Tracs is very hard to use, I would like to be able to add who and what I want without creating a work order. Tracs needs to have a direct link in Tracs for VIN Decoding instead of in ProLink. I have stopped using the NAPA Mobile App Vin Decoder due to its inaccuracy. Parts ordering could be improved with other suppliers besides NAPA.

NAPA TRACS is an easy program to learn and maintain. We use it in a company with multiple locations

Pros

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

Cons

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

NAPA tracs has been extremely beneficial in running my business.

Pros

NAPA Tracs allows me to write repairs orders quicker and that allows to help customer's quicker. It has allowed to keep track of inventory and parts ordering. It also helps me track efficiency in the shop. When calling support they have always been helpful in resolving my issue quickly.

Cons

I would like to see a better VIN decoder in the pro link portion of tracs. I would like to see easier ways to generate reports. I would also like to see a better parts return function in Tracs.

A great sales tool

Tracs has been a great assett to our business, allowing us to easily quote and sell jobs, as well as order parts and track inventory.

Pros

Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.

Cons

While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.

Shop management tool that allows me to be successful and profitable.

This software allows me to communicate with my customers easier, and allows me to keep track of how profitable and effective I am with using this tool. It also allows me to send emails to customers for authorization as well. Just getting up to speed on the current function but intrigued for the new upgrades.

Pros

The ease that allows me to order parts from my primary vendors quickly without making a call which would delay my day. Upgrading from what was in Legacy version to the newer Enterprise version is one of the best things to occur. No longer lip service actual live information.

Cons

Currently working to update the calendar to work smoother. A cleaner interaction when ordering parts and having to adjust the PO is a concern. If there isn't a data import taking place then there will be an adjustment process on getting used to adding in customers, unless you have office assistant to help.

Great System - Easy to use

easy to use

Pros

Ease of use.
Access to reports and Ease of export for accounting purposes.
Support is quick to help and repair problems, easy to contact with minimum wait times.

Cons

access to connect to other suppliers easily - Can't wait for the update, and love that Worldpac is already accessible in my system, now need O'reilly's and some other small independents if possible.
Final Invoice printing options - I like the Look of the new system with their add-on's for job printing and breaking the Invoice up to be easier to read for the customer. Color break outs, Personalized Logos, and Jobs printed together would complete an already awesome system.

easy to use. great for parts lookup and ordering

Pros

I use quick quotes for a faster sell and accurate quote. Tracs keep my inventory straights and shows quantities in ProLink.

Cons

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

WORKS GREAT

MAKES LESS BOOK WORK IN OFFICE

Pros

EASY TO NAVIGATE FROM WINDOW TO WINDOW,EASY TO LEARN. WE HAVE BEEN GETTING LOTS OF TRAINING. TECH SUPORT IS ONE CALL AWAY.

Cons

WOULD LIKE TO USE ON MOBILE DEVICE LIKE MY ANDROID. NEEDS TO GET ENTERPRIZE UP AND RUNNING. WE HAVE BEEN WAITING.

TRACS ROCKS !

I love how support is always there when I need them. And its also comforting to know that CSR is only a phone call away.

Pros

TRACS is a great program that allows complete control of business, controlling and increasing profitability, and increasing car count. My account rep was very helpful and knowledgeable, and puts my business best interests forward. Thank you so much for all you have done !

Cons

Until recently TRACS did not have access to third party vendors

overall good software

reports

Pros

great support, pretty easy to learn. Napa parts integration is seamless. Tracs has a lot of reports available

Cons

would love to have a base system with modules you can that totally integrate that aren't third party software. Tracs doesn't offer this at this time.

I have been using Tracs for@4 years with positive results

Pros

Great support , ability to measure just about any task in my shop, ability to order NAPA parts from program; complete shop management system!!

Cons

Data entry is case sensitive which isn't that big of deal. Also ,sometimes you must navigate through several windows to get to your desired screen.