About NAPA TRACS

The Napa Tracs is an online business development and management application that provides technical tools for automotive repair shops. Live tech support is offered 6 days a week with extended hours. The software helps in generating estimates and invoices using real-time data.

Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the software. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database.

The Smart Cell Phone option enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and th...


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Supported Operating System(s):

Web browser (OS agnostic)

58 Reviews of NAPA TRACS

Average User Ratings

Overall

4.52 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(38)

38

4 stars

(16)

16

3 stars

(1)

1

2 stars

(2)

2

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 58 results

April 2018

Carolyn from Reds Auto Center II

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

April 2018

NAPA TRACS is an easy program to learn and maintain. We use it in a company with multiple locations

Pros

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

Cons

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

Response from NAPA Auto Parts

Replied April 2018

Carolyn, I am going to have support contact you. There is no reason for a saved Work Order to have a part or price changed.

July 2019

Mark from Dick's Northside Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

July 2019

Be careful

The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying

Pros

works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on

Cons

For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.

Reasons for Choosing NAPA TRACS

As stated-I was told it would work with other vendors-turns out it's very poor at that function, but I'm an old guy and it's hard to change once familiar with a system

September 2019

kevin from Pauls Auto

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Functionality

1.0

September 2019

Feels built for Windows 95

Overall, it is probably one of the least functional programs I've ever used. It's a great idea and was probably the best option a decade ago but it could use a full rebuild

Pros

It's nice that it keeps track of customers, their vehicles and the repair history. I also like being able to order parts directly from the program.

Cons

The software feels like it was built for old computers and has just constantly had new code dumped on top. We have issues with it nearly every day and frequently have to have support come through remote viewer and reinstall it. It has a million different functions and tools but only a very small percentage of them actually work.

Response from NAPA Auto Parts

Replied September 2019

Hey Kevin I'm really sorry to hear that you are having major issues with your program. Upon looking at your account it seems you are on our legacy platform and we recently released our Enterprise program which is our most up to date program. I'm curios to know what kind of issues you have had with legacy so that i can pas this information over to our developers. I encourage that you give us a call to discuss a demo of our newer version of the program i think this is what you could be looking for. Feel free to contact us at 800-659-3710. Thank you for your feedback.

January 2018

Rick from Innovative Auto Works

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Tracs has been good to us! Was a little overwelming to get started because it can do so much.

Pros

The things we like are the ability to make estimates that are complete and ready to turn into repair orders that are already finished when the car arrives. All aspects of the work order are modifiable at any time. Notes are easy to apply and sub estimates stay in history. It is easy to export to Quick Books. The support team has been able to keep us up and running. Our rep. is great! he is there for us when we want to take Tracs to the next step, or if we have a crisis. (such as a computer crash Friday night and a new set up on Sunday)

Cons

It would be nice if you could open multiple windows or history RO's over top of each other for clip board pasting or searching history. would be nice to look at history RO's and be able to open the parts items and see where they were purchased. Would be nice if Pro link would not close until you closed it while working on a repair order. Would be nice if the labor estimator had a more detailed menu (more choices)

Response from NAPA Auto Parts

Replied April 2018

Hi Rick, We are currently working on a version that will allow you to have multiple windows open at once. This upgrade will be made avaialbe to all current users by end of Q3 2018. The Labor guide in NAPA TRACS is a direct interface to Mitchell PRODemand Labor. HINT! Use a Wild Card to narrow your search. Type WAT* for Water Pump and you will see where that labor is. You are one click away from there! M1 is working on type ahead functionality in the labor section. Will make it easier for the customer to get where they wan to go.

April 2018

Tyler from I70 Auto Service

Verified Reviewer

Company Size: 2-10 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

NAPA tracs has been extremely beneficial in running my business.

Pros

NAPA Tracs allows me to write repairs orders quicker and that allows to help customer's quicker. It has allowed to keep track of inventory and parts ordering. It also helps me track efficiency in the shop. When calling support they have always been helpful in resolving my issue quickly.

Cons

I would like to see a better VIN decoder in the pro link portion of tracs. I would like to see easier ways to generate reports. I would also like to see a better parts return function in Tracs.

Response from NAPA Auto Parts

Replied April 2018

Tyler, Thanks for your review. The VIN Decoder used at NAPA is built and run by the NAPA Catalog Team. They provide us with the toolset used in TAMS, NAPA PROLink as well as NAPA TRACS. TRACS is testing Plate to VIN and a new Vin Decoder right now. It should be rolled out to all customers this by end of Q2 2018. If you contact Support, they can update you immediately. I will call you on the other two comments. Jon Luttrell, General Manager, NAPA TRACS