--- title: "NAPA TRACS Software Reviews, Demo & Pricing - 2026" description: "Review of NAPA TRACS Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/auto-repair/napa-tracs-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / NAPA TRACS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/)[Alternatives](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/alternatives/) # NAPA TRACS Review From $109-$249/month 3 plans Wondering if NAPA TRACS is right for your organization? Our Billing and Invoicing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview NAPA TRACS 4.2 [(264)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/) Pricing Starting at $109.00 flat rate per month ### About NAPA TRACS Napa Tracs is a business development and management application that provides technical tools for automotive repair shops. It helps in generating estimates and invoices using real-time data. Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the solution. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database. It enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and the contact information of the customer. Additionally, this platform helps automate bookkeeping tasks and plan marketing strategies. Wondering if NAPA TRACS is right for your organization? Our Billing and Invoicing Software selection experts can help you in 15 minutes or less. ## NAPA TRACS User Interface ## Popular NAPA TRACS Alternatives Main Product NAPA TRACS 4.2 [(264)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 4.23Value for money - 4.40Customer support - 4.10Functionality Pricing Starting at $109.00 per month Get Price Alternative Product [ARI](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/) 4.6 [(661)](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.67Value for money - 4.59Customer support - 4.54Functionality Pricing Starting at $39.99 per month Get Price Alternative Product [AutoLeap](https://www.softwareadvice.com/auto-repair/autoleap-profile/) 4.8 [(747)](https://www.softwareadvice.com/auto-repair/autoleap-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.72Value for money - 4.89Customer support - 4.76Functionality Pricing Starting at $179.00 per month Get Price Alternative Product [AutoRepair Cloud](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/) 4.9 [(163)](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.94Value for money - 4.66Customer support - 4.89Functionality Pricing Starting at $59.99 per month Get Price Alternative Product [Torque360](https://www.softwareadvice.com/auto-repair/torque360-profile/) 4.9 [(55)](https://www.softwareadvice.com/auto-repair/torque360-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.92Value for money - 4.95Customer support - 4.84Functionality Pricing Starting at $99.99 per month Get Price Alternative Product [Shopmonkey](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/) 4.6 [(270)](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.49Value for money - 4.61Customer support - 4.49Functionality Pricing Starting at $239.00 per month Get Price ## NAPA TRACS Pricing and Plans Starting price: $109.00 per month Free Trial Free Version Silver $109.00 flat rate, per month Plan includes: - Unlimited Estimates & Invoices - Electronic Parts Ordering - Parts Tech Integrated Ordering - Mitchell 1 Flat Rate Labor Guide - Calendars & Appointments - Canned Jobs & Sub Estimates - Inventory Management - VIN Scanning - Reporting Gold $219.00 flat rate, per month Plan includes: - Advanced Reporting - Cash Drawer - Integrated Email Marketing - Integrated Email System - Integrated Time Clock - M1 ProDemand Repair Information - Free Learning Management System - Fluid Capacitates, Service Bulletins, Specs - Technician Productivity Gold Plus $249.00 flat rate, per month Plan includes: - TEXTING - Two Way Texting - Dashboards - unlimited texting - and more - Fluid Capacitates, Service Bulletins, Specs - VIN Scanning - Mitchell 1 Flat Rate Labor Guide - free learning mangement system - Parts Tech Integrated Ordering Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## NAPA TRACS Features - Popular features found in Billing and Invoicing Billing Portal Contact Database Customizable Invoices Invoice Processing Mobile Payments Multi-Currency Payment Processing Quotes/Estimates Reporting & Statistics Tax Calculation Time & Expense Tracking - More features of NAPA TRACS Accounting Activity Dashboard Alerts/Notifications Appointment Management Appointment Scheduling Billing & Invoicing Chat/Messaging Communication Management CRM Customer Database Customer History Data Import/Export Document Management Electronic Payments Electronic Signature Employee Scheduling Employee Time Clock Estimating Inspection Management Inventory Control Inventory Management Invoice Creation Invoice History Invoice Management Job Costing Job Tracking Labor Cost Reporting Labor Rates Maintenance Scheduling Multi-Location Online Invoicing Order Management Parts Management Point of Sale (POS) Prioritization Progress Tracking Purchase Order Management QuickBooks Integration Records Management Reminders Repair Tracking Scheduling Service History SMS Messaging Third-Party Integrations Time Tracking Transaction History User Management Vehicle Information Vehicle Tracking VIN Decoder VIN Lookup Workflow Management Work Order Management ## NAPA TRACS Integrations OEC Integration rated undefined from -1 review TireConnect Integration rated undefined from -1 review RepairLink Integration rated undefined from -1 review PartsTech Integration rated undefined from -1 review AutoServe1 Integration rated undefined from -1 review 360 Payments Integration rated undefined from -1 review See all 9 integrations ## NAPA TRACS User Reviews ## NAPA TRACS customer ratings - Overall rating: 4.2/5 - Total reviews: 264 ### Rating distribution - 5 stars: 130 reviews (49%) - 4 stars: 84 reviews (32%) - 3 stars: 34 reviews (13%) - 2 stars: 8 reviews (3%) - 1 star: 8 reviews (3%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.2/5 - Customer support: 4.4/5 - Functionality: 4.1/5 --- ### TRACS Review Part 2 - Overall rating: 5/5 - Reviewer: Mark L. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it is very good. With each new update, there are things getting addressed to make it work better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are constantly updating the platform while taking input from the end users. I have been selected to work on the TRACS Advisory Council. #### Cons The parts process is still clunky and time consuming. While I understand the reasoning for the process, it is still time consuming. --- ### Watkins Truck & Trailer - Overall rating: 4/5 - Reviewer: Taylor W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my team really enjoyed tracs, we had the occasional issue but with the help from the help line we could always work through it. The program itself unfortuantely feels a bit outdated for todays times and technology #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Napa Tracs is very user friendly. I like how the accounts payable is set up and the payment process works. We also really like the formating of the invoices and how they very clearly display the needed information #### Cons We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for an additional service #### Reasons for choosing NAPA TRACS We use Napa Tracs because we are a Napa Auto Parts dealer and auto shop --- ### NAPA Tracs - Legacy - Overall rating: 3/5 - Reviewer: Anna M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we've had a positive experience with NAPA Tracs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros We've used this program almost exclusively for the last 12 years. It has much to offer, but as it's been replaced with the Enterprise software, getting support and improvements can be difficult. The things we like include being able to group all job-related items together; building jobs with labor, parts and sub-items; ensuring POs are received prior to invoicing; noting how our new customers heard about our business; various report options to help us learn about our productivity. We've just moved our Senior Technician to book time and the two reports that reflect book time are mostly helpful, when the data is accurate. #### Cons There is little to no support for the Legacy software, and the team is clear about there being no improvements to this software - that's frustrating. It's pointless to share other frustrations as the Legacy program is not longer offered to start-up shops for use. --- ### Napa tracs - Overall rating: 5/5 - Reviewer: Anthony G. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Recommended product to a lot of customers over 30 years, strong dealer management system that integrates with many vendors #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have a solid support system, with in field representation in addition to online and phone support #### Cons [sensitive content hidden] sold independently has a few features not carried onto tracs, makes it difficult sometime when competing --- ### DONT WASTE UR TIME ANYWHERE ELSE!!! - Overall rating: 5/5 - Reviewer: Brooks L. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! I don’t have a lot of extra time to research things and didn’t have to do that with Napa tracs, it was so fast and self sufficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The order, repair and estimate management was top TIER at NAPA TRACS! Software was so easy to use and took no time to find what I needed which was excellent value for my money. I didn’t have to reach out to customer support, they actually contacted me to see that I was set and if I needed anything. Excellent business management and security! #### Cons I truly had no issues or dislikes whatsoever. My favorite place! It’s my go to everytime now! And I always recommend to anyone I know. #### Reasons for switching to NAPA TRACS Heard good things about Napa Tracs and was blown away by the quality when I tried it out --- ### Awesome Software - Overall rating: 5/5 - Reviewer: shelley g. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really enjoy the ease of use with the program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them. #### Cons The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature. #### Reasons for choosing NAPA TRACS Can't remember the name, it came down to customer service and knowing that I was going to be taken care of by the Tracs team. #### Reasons for switching to NAPA TRACS Cost and Features. I was not getting the same benefit from Fullbay that I do from Tracs. I had been with Fullbay for the Inventory features and realized that Tracs are more suited for what we do here in our shop. Plus the price for Tracs and features they have are way more valuable to me. --- ### Reliable Shop Management with Strong Core Features - Overall rating: 5/5 - Reviewer: ALISSA P. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with NAPA TRACS has been positive. It’s a reliable system for managing shop operations and keeping everything organized, though there’s room for improvement in usability and interface design. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how well it handles shop operations from start to finish. It’s strong in work orders, estimating, and inventory management, and integrates well with parts suppliers, which helps streamline daily workflow. #### Cons The system can feel a bit outdated and has a learning curve. Some features aren’t as intuitive as they could be, and it can take time for new users to get comfortable. --- ### a must have! - Overall rating: 5/5 - Reviewer: joshua o. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. excellent. It pays for itself with the accounting function and time savings. time is money as they say. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros that i can use it on a mobile device as opposed to being glued to a desktop. that alone makes it convenient and flexible to work with. the cost is pretty low too. essentially unliimited users and it streamlines almost every function for the parts department. i couldnt imagine the old days before this level of instant tracking and accountability #### Cons i didn't like that there was no free trial, at first anyway. but even if there was I still would've ended up paying for it. --- ### Great overall service - Overall rating: 5/5 - Reviewer: Jazzmine S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered my overall experience with Napa tracks was an overall positive experience I love how the employees was very attentive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how they kept all my information safe and always was well informative when it came down to me asking about any products #### Cons There wasn’t anything that I didn’t like about Napa traces they was always good to me I hope to shop with them again --- ### Nappa here we go - Overall rating: 4/5 - Reviewer: Starre T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not bad. If it was faster it would be more effective in day to day . Very strong day to day tool tho. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The speed to look up ordering, and inventory management. Good for tracking the vins and labor time and repair #### Cons Very slow response time. Laggs to much it can be expensive for the smaller companies does not go with non nappa #### Vendor response Thank you for your response. Product speed can be affected by several things. Speed of your internet provider and your hardware specs. Network speed in the shop (Wireless) etc. Replied April 2026 --- Showing 1 - 10 of 264 Reviews [See All Reviews](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/) ## NAPA TRACS Popular Comparisons [ARI vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/vs/napa-tracs/)[AutoLeap vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/autoleap-profile/vs/napa-tracs/)[AutoRepair Cloud vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/vs/napa-tracs/)[Shopmonkey vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/vs/shopmonkey/)[Tekmetric vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/vs/tekmetric/)[PartsTech vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/vs/partstech/)[Shop Boss vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/vs/shop-boss-pro/)[RO Writer vs NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/vs/ro-writer/) [Compare All Alternatives](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/alternatives/) ## Other Top Recommended Billing and Invoicing Software [Sage 50 Accounting](https://www.softwareadvice.com/accounting/sage-50cloud-profile/) **4.0** (630) Recently recommended **304** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2079) Recently recommended **223** times [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) **4.3** (717) Recently recommended **189** times [Canopy](https://www.softwareadvice.com/product/127735-Canopy-Tax/) **4.5** (286) Recently recommended **112** times Stuck Between Options? 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