About NAPA TRACS


The Napa Tracs is an online business development and management application that provides technical tools for automotive repair shops. Live tech support is offered 6 days a week with extended hours. The software helps in generating estimates and invoices using real-time data.

Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the software. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database.

The Smart Cell Phone option enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and the contact information of the customer. Additionally, this software helps automate bookkeeping tasks and plan marketing strategies.



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Supported Operating System(s):

Web browser (OS agnostic)

49 Reviews of NAPA TRACS

Average User Ratings

Overall

4.47 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(31)

4 stars

(14)

3 stars

(1)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 49 reviews

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January 2018

Rick from Innovative Auto Works

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2018

Tracs has been good to us! Was a little overwelming to get started because it can do so much.

Pros

The things we like are the ability to make estimates that are complete and ready to turn into repair orders that are already finished when the car arrives. All aspects of the work order are modifiable at any time. Notes are easy to apply and sub estimates stay in history. It is easy to export to Quick Books. The support team has been able to keep us up and running. Our rep. is great! he is there for us when we want to take Tracs to the next step, or if we have a crisis. (such as a computer crash Friday night and a new set up on Sunday)

Cons

It would be nice if you could open multiple windows or history RO's over top of each other for clip board pasting or searching history. would be nice to look at history RO's and be able to open the parts items and see where they were purchased. Would be nice if Pro link would not close until you closed it while working on a repair order. Would be nice if the labor estimator had a more detailed menu (more choices)

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

Hi Rick, We are currently working on a version that will allow you to have multiple windows open at once. This upgrade will be made avaialbe to all current users by end of Q3 2018. The Labor guide in NAPA TRACS is a direct interface to Mitchell PRODemand Labor. HINT! Use a Wild Card to narrow your search. Type WAT* for Water Pump and you will see where that labor is. You are one click away from there! M1 is working on type ahead functionality in the labor section. Will make it easier for the customer to get where they wan to go.

April 2018

Paula from Arvada West Auto & Truck

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

After receiving a new territory rep for Tracs, we are much more at ease with the program.

Pros

Program operates as it should, territory rep has helped immensely with getting our unused/unprogrammed portion working after many years. It pays to have a local person to help with questions and help with programming setup.

Cons

Tracs has been pretty slow with changes in the software over the years. Probably because they relied on their parts sales people to recommend changes. Our territory Tracs rep has been tremendous getting us up and running better. I agree with another reviewer that we should be able to incorporate google calendar into Tracs, the schedule in Tracs is very hard to use, I would like to be able to add who and what I want without creating a work order. Tracs needs to have a direct link in Tracs for VIN Decoding instead of in ProLink. I have stopped using the NAPA Mobile App Vin Decoder due to its inaccuracy. Parts ordering could be improved with other suppliers besides NAPA.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

Hi Paula, We have averaged (3) updates a year to the application. We gather changes for future development from our customer base. The majority of these are from our User Group Meetings as well as our online training sessions. We also get them from our Support Staff based upon customer request. We compile those and look at what makes the most sense for the majority of our customer base. I agree, the ¿Calendar¿ in Legacy TRACS is hard to use. We are currently redesigning how it looks, operates and integrates to other products. Google Calendar is a good suggestion.

April 2018

Carolyn from Reds Auto Center II

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

April 2018

NAPA TRACS is an easy program to learn and maintain. We use it in a company with multiple locations

Pros

The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen. I also like being able to program it for a "check and balance" reminder so a ticket can't be invoiced without a PO being received or without a customer group and cause of failure being entered. It is nice to also limit access for different employee groups so that for example a technician in the shop looking up parts can't unlock or change an invoice. In our company with multiple locations, it will also allow us to link into or change shops for customer and vehicle information.

Cons

The system has a way of changing edited items back on its own. There isn't anything more frustrating than to quote a customer an estimate, only to find that when you originally had two parts on the estimate ( such as two rotors ), the system had changed it back to a quantity of one. The same thing occurs if you edit a price, it automatically changes back....frustrating if you don't realize before you invoice.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

Carolyn, I am going to have support contact you. There is no reason for a saved Work Order to have a part or price changed.

April 2018

Tyler from I70 Auto Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2018

NAPA tracs has been extremely beneficial in running my business.

Pros

NAPA Tracs allows me to write repairs orders quicker and that allows to help customer's quicker. It has allowed to keep track of inventory and parts ordering. It also helps me track efficiency in the shop. When calling support they have always been helpful in resolving my issue quickly.

Cons

I would like to see a better VIN decoder in the pro link portion of tracs. I would like to see easier ways to generate reports. I would also like to see a better parts return function in Tracs.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

Tyler, Thanks for your review. The VIN Decoder used at NAPA is built and run by the NAPA Catalog Team. They provide us with the toolset used in TAMS, NAPA PROLink as well as NAPA TRACS. TRACS is testing Plate to VIN and a new Vin Decoder right now. It should be rolled out to all customers this by end of Q2 2018. If you contact Support, they can update you immediately. I will call you on the other two comments. Jon Luttrell, General Manager, NAPA TRACS

October 2018

JOHN from BEST ONE TIRE & AUTO CARE

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

A great sales tool

Tracs has been a great assett to our business, allowing us to easily quote and sell jobs, as well as order parts and track inventory.

Pros

Tracs is very helpful when it comes to recommending and selling products and services in the automotive industry. I feel one of its best features is the ability to write several estimates under one ticket using the sub estimate feature. This makes it very flexable to show the customer multiple options with several different repairs and options.

Cons

While not a major issue, the thing I like least about using Tracs is having to back up the system every day. Not requiring all users to be logged out before backing up is a major improvement.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied October 2018

Hi John, glad you liked the upgrade to the back up process. In our Enterprise platform, NO ONE has to log out during a back up, and back ups can be set to automatically happen multiple times a day.

May 2018

David from Dynamic Auto Repair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

May 2018

Shop management tool that allows me to be successful and profitable.

This software allows me to communicate with my customers easier, and allows me to keep track of how profitable and effective I am with using this tool. It also allows me to send emails to customers for authorization as well. Just getting up to speed on the current function but intrigued for the new upgrades.

Pros

The ease that allows me to order parts from my primary vendors quickly without making a call which would delay my day. Upgrading from what was in Legacy version to the newer Enterprise version is one of the best things to occur. No longer lip service actual live information.

Cons

Currently working to update the calendar to work smoother. A cleaner interaction when ordering parts and having to adjust the PO is a concern. If there isn't a data import taking place then there will be an adjustment process on getting used to adding in customers, unless you have office assistant to help.

April 2018

Clint from Bob's Automotive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Great System - Easy to use

easy to use

Pros

Ease of use.
Access to reports and Ease of export for accounting purposes.
Support is quick to help and repair problems, easy to contact with minimum wait times.

Cons

access to connect to other suppliers easily - Can't wait for the update, and love that Worldpac is already accessible in my system, now need O'reilly's and some other small independents if possible.
Final Invoice printing options - I like the Look of the new system with their add-on's for job printing and breaking the Invoice up to be easier to read for the customer. Color break outs, Personalized Logos, and Jobs printed together would complete an already awesome system.

April 2018

Greg from Brookside Auto Rx

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

easy to use. great for parts lookup and ordering

Pros

I use quick quotes for a faster sell and accurate quote. Tracs keep my inventory straights and shows quantities in ProLink.

Cons

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

Hi Greg, The VIN Decoder used at NAPA is built and run by the NAPA Catalog Team. They provide us with the toolset used in TAMS, NAPA PROLink as well as NAPA TRACS. TRACS is currently testing Plate to VIN and a new Vin Decoder right now. It should be rolled out to all customers this by end of Q2 2018. If you contact Support, they can update you immediately.

March 2018

RANDALL from PRO STREET AUTO

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

WORKS GREAT

MAKES LESS BOOK WORK IN OFFICE

Pros

EASY TO NAVIGATE FROM WINDOW TO WINDOW,EASY TO LEARN. WE HAVE BEEN GETTING LOTS OF TRAINING. TECH SUPORT IS ONE CALL AWAY.

Cons

WOULD LIKE TO USE ON MOBILE DEVICE LIKE MY ANDROID. NEEDS TO GET ENTERPRIZE UP AND RUNNING. WE HAVE BEEN WAITING.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

Hi Randall, Enterprise is alive and well. Working hard to get it out to existing customers by end of Q3 IF they want to upgrade. We will be sending out information about the process to move when that becomes avaialbe. Mobile is certainly something we want to make happen with Enterprise. Good Suggestion.

August 2018

Carl from Heller Automotive Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

TRACS ROCKS !

I love how support is always there when I need them. And its also comforting to know that CSR is only a phone call away.

Pros

TRACS is a great program that allows complete control of business, controlling and increasing profitability, and increasing car count. My account rep was very helpful and knowledgeable, and puts my business best interests forward. Thank you so much for all you have done !

Cons

Until recently TRACS did not have access to third party vendors

Response from NAPA Auto Parts of NAPA Auto Parts

Replied October 2018

The interface to other vendors in the Industry via Epicor is second to none.

March 2018

john from john's auto care inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

overall good software

reports

Pros

great support, pretty easy to learn. Napa parts integration is seamless. Tracs has a lot of reports available

Cons

would love to have a base system with modules you can that totally integrate that aren't third party software. Tracs doesn't offer this at this time.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

John, Thanks for your review. Your suggestion is a good one. We provide the core by which most integrations are done, i.e. CRM, Digital Inspections, Accounting, Phone System Integrations. Different customers have different needs, that is why we integrate to so many different options.

March 2018

Mike from Scotts of West Seneca

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

I have been using Tracs for@4 years with positive results

Pros

Great support , ability to measure just about any task in my shop, ability to order NAPA parts from program; complete shop management system!!

Cons

Data entry is case sensitive which isn't that big of deal. Also ,sometimes you must navigate through several windows to get to your desired screen.

Response from NAPA Auto Parts of NAPA Auto Parts

Replied April 2018

Hi Mike, We are currently working on a revision to the application that is not case sensitive. The new revision will also allow you to have multiple pages up at one time.

April 2018