NAPA TRACS vs Workshop Software

RATING:

4.2

(240)

NAPA TRACS has 240 reviews and a rating of 4.17 / 5 stars vs Workshop Software which has 71 reviews and a rating of 4 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (240)
4.0 (71)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
December 14, 2023
October 30, 2023
Pros/Cons
  • Pros

  • The ease of writing and updating work orders is fantastic. I like that you can do everything from writing purchase orders to checking history and updating recommended service from one screen.
  • It is easy to use and easy to track inventory and profability.
  • Cons

  • The same thing occurs if you edit a price, it automatically changes back. Frustrating if you don't realize before you invoice.
  • I haven’t used the software long, but I find it a little difficult to use. Maybe with some more time I can get it figured out.
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  • Pros

  • I am new user for this software and it really impressed me.
  • Good parts management , easy to setup and input customers etc , costs jobs with all related costs for actual profit per job.
  • Cons

  • Too many glitches and not enough support from them to rectify the problems. Have denied problems in the past.
  • Also that it only extracts in PDF not excel. Also that you have to pay for every user, that is so wrong, once you buy a licence you should be able to add a few users.
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Pricing Range
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$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos