Omnique

RATING:

4.63

(19)

About Omnique

Omnique is a cloud-based auto shop management solution suitable for small to midsize businesses. Omnique offers various features including estimate creation, parts ordering and appointment scheduling. It is able to integrate with local parts suppliers and enables shop managers to access labor time estimates. The solution allows multiple shops to be connected through a single interface and real-time data can be accessed by technicians and service advisors. To provide secure access, separate logins are created for each user and administrator and allows them to view only those features that they require. The data is automatically stored on a secure server and off-site backup is provided to prevent any data loss. Omnique is available in various pricing tiers...
Appointment book
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Omnique Reviews

Overall Rating

4.63

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4

Functionality

3.5

Showing 1 - 5 of 19 reviews

Jorge

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2018

Wanted to commend Omnique on their version 5 of the shop management software.

The program is saving me time and once some more things are dialed in, will streamline my front line make ready procedures.

Pros

It is a very dynamic program, that once it is set up, will allow you to build a complex ticket in under a minute! If you are building a ticket with something new and realize you need to have it set up, boom! you can just adjust and increase future productivity.. Another good thing is the self populating vehicle and customer information. All together, the program is saving me time and once some more things are dialed in, will streamline my front line make ready procedures. Thank you for your online help also, it is super convenient and helpful.

Cons

The parts interface could use some improvements to be able to compare vendor prices easier. Passing customers/vehicles from iDMS could be faster.

G. Frank

Verified reviewer

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

August 2021

Omnique is worth considering and is constantly improving

Omnique was a great improvement over my previous software. It has made us more effecient, saved us money from vendors by on line ordering, and allowed us to implement pricing matrixes within the program.

Pros

What I like about the software is that it was relatively easy to learn and I have always been able to reach technical support when I have needed to do so. I like the fact that we have the ability to message customers from within the program. It also populates vehcile information from either license plate or VINs through CarFax. This saves time and provides useful repair history.

Cons

I do not like having to go through multiple windows to check parts pricing from different vendors. It also does not generate a specific closeout procedure to go through although you can accomplish the same results.

Reasons for choosing Omnique

Because other Car-x Franchises were using the software.

Reasons for switching to Omnique

Auto Repair Boss was too simple, didnot have enough features and required too much work to build estimates.

Deatra

Company size: 51-200 employees

Industry: Automotive

Time used: Less than 6 months

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

May 2022

Not suitable for big car lots with service departments

It has been an ongoing battle to get issues with the program fixed and we are only 5 months into using it. I do not understand how this program could be used by so many shops and none of the many, many issues that we have found never been addressed before.

Pros

I cannot think of one thing that I like about this program.

Cons

The reports are awful. The steps it takes to complete anything is way too time consuming. You have to hunt and dig for information.

Reasons for choosing Omnique

There was nothing else offered to us.

Reasons for switching to Omnique

The finance part of program was being made obsolete and we needed something that worked with the new one. Big surprise, Omnique and IDMS do not speak the same language! They somewhat work together but in more ways that not, they do not work together.

Darryl

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2016

Service Advisor

Omnique is a fantastic program with a fantastic team standing behind it. Simple, easy to use, affordable & intuitive. They listen to their customers and make proactive changes to their system. Can't wait for their official cutover to the new HTML5 design. Big thanks to Kris, Erik, Greg, & all the others at Omnique who make it happen. You've changed the way we do business!

Pros

Clean, intuitive design with a fantastic team behind it.

Cons

Current version is a little slow, but I've seen the new version and I know it will be speeding up very soon

User Profile

Matthew

Verified reviewer

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

September 2022

Omnique is a stable product that works well with iDMS

Pros

Stability. It works like it's supposed to. The software is a bit dated and limited on features, but the core functionality is rock solid.

Cons

Dashboards and workflow management are extremely limited.