About Protractor


Protractor is an overall shop management tool that helps end users inspect vehicles and educate vehicle owners on the status of their cars. It is designed to streamline the automotive business and automate daily administrative tasks.

Protractor’s scheduling module allows users to view appointment details by technician and resources. The solution also allows the shop to schedule technicians and provide accurate and timely estimates using a catalog wizard and a parts and labor matrix.

Protractor is a customizable tool that can fit the needs of small shops or nationwide chains.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

22 Reviews of Protractor

Average User Ratings

Overall

4.59 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(18)

4 stars

(2)

3 stars

(0)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 22 reviews

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August 2018

Larry from Cavalier Automotive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

Protractor is leading edge tech

We already see an increase in our bottom line due to the effortless integration of the estimating process and the linking of recommended services. We look forward to understanding better than ever the inefficiencies of production as we now have a way to track that better than we have ever had. Our techs are on board with the production tracking and seem to be surprisingly interested in this feature as well. Just sitting here many things come to mind inventory and core tracking abilities, all the many reports that reveal the inner secrets of the entire operation like never before. There's a lot to work with here.

Pros

It appears to be limitless in what you can do with it if you can think of it they can probably do it. The protractor software is already loaded with more features and benefits than I will utilize in a year. The conversion process was effortless and done in the background by their support team, the ease of getting the system up and running was surprising. However, we did spend time getting familiar with it before going live. If you want to take your shop/business to the next level, this is the foundation you want to build on. Our very first month after going live was a record month, we were very busy, and the system worked flawlessly unlike our previous software program which seems to be trouble daily. The People at AMS Protractor know your business and are on the spot when you need them. If you have any hesitation about this move, rest easy, you will be glad you did.

Cons

We had to wait several months for the integration process to export to QuickBooks. The time it took to get out of my mind the thought “This isn’t the way we have been or use to do it.”

Response from Protractor Software of Protractor Software

Replied August 2018

Larry, we love that you are already seeing an increase in your bottom line! You and your team did a great job preparing for the transition, and it paid off. If there is anything else we can do for you, let us know. - Scott, AMS

July 2018

Mark from Elite Auto Centre

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Excellent Service Management System.

Improved Hours/RO and Improved Ave/RO

Pros

Ease of use. Lots of updates and improvements. Good support. I like the way they are continually improving the software and seem to be moving towards electronic dispatch.

Cons

the prioritization screen is clunky for us to use. They are improving it every update and look forward to the day we can use it as our primary dispatch.

Response from Protractor Software of Protractor Software

Replied August 2018

Hi Mark, Thank you for choosing Protractor and we are happy that you are experiencing higher RO and hours per RO. We are constantly listening to our customers requests and adding productive features on a regular basis.

August 2018

Kurt from Kennedy Auto Solutions

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

We switch from protractor, and ended up with it again a few months later

We used protractor, and switched from it to try to save a few bucks per month...We hated the other system we went it, tried more systems and ended up back with protractor and couldn't be happier. This system is so easy to use, so accurate, its a no-brainer to end up with it. All the custom reports you can run, to inventory setup, automatically looking up labor and parts. 5/5 stars. Would buy again.

Pros

The learning curve is small, Ease of use my wife (who is not from the auto industry) can build tickets and estimates very quickly. Parts lookup is nice and easy to use. The customer support if you ever do have any issues is second to none.

Cons

So far, the few small small issues we have had, have been fixed quickly in the weekly updates.

Response from Protractor Software of Protractor Software

Replied August 2018

Kurt, we are glad to have you back! And thank you for the shout out to our customer support. Customer support is a top priority for us. If you need anything else, let us know. - Scott, AMS

March 2019

Josh from Honest-1 Auto Care

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great POS Software with Excellent Customer Service

Pros

The customer service team would answer my calls ANYTIME day or night. I believe I even called on a Saturday once and got a response.

Cons

They made it hard to choose another POS software LOL ... they were great.

February 2018

Eric from Eric's Auto Service , Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Started January 1st 2018 and moving along smooth.

Pros

The main thing I like is the support. Making a transition from my former software was pretty painless. Not only do I have support from Protractor but more support from AMS Protractor, located in North Carolina, that I purchased it from. There are so many features available in this program that a detailed person like me loves. They are willing to listen and change features. Nice having updates, with no hassle, every month. I feel I have made a great decision choosing them. Another plus, my average RO is up too because of Protractor.

Cons

The reporting is so massive and customizable that it takes a bit to get used to. But once you get a hold of it, it is amazing.

Response from Protractor Software of Protractor Software

Replied August 2018

Eric, thanks for the nice review! Glad to hear Protractor is going well for you, and like you, we love seeing all the new updates each month. - Scott, AMS

June 2016

George from George's Complete Auto Repair

Review Source: Capterra


Ease-of-use

1.0

Customer support

1.0

June 2016

Broken Promises

Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program. I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax. I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem. I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it. With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee. This is due to the support it requires. We are looking at previous data only and NEVER need customer support??? If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.

Response from Protractor Software of Protractor Software

Replied November 2017

Hi George, I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified. Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription. We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.

September 2018

Roy from Aarrow Transmission & Automotive

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

What a great software system for the Automotive Service Business

We have increased the bottom line and I wish we implemented this last November when I sign up for the software.

Pros

User friendly. The learning curve is very small/short. Once it all clicks the time it take to build a work order and order parts is amazing. It has been able to help increase the Average Repair order and the productivity in the shop as well.

Cons

Not being able to control some of the inputs of info. i.e. Making sure we get email address. You can complete the work order/Invoice without inputting all the data. Where as in other software you can turn on required field that has to have the data to close out the Repair order

August 2014

Carl from Carlton Automotive

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2014

Great Product

I have been using Protractor since the beginning of 2013. The .Net version is considerably faster than the older version and has a lot of new features. I like the fact that it is a web based system and I never have to worry about backups. There support is great, they usually get back to us in less than an hour. I like the fact that they come out with an update each week. They are always adding new features. As with any software change there is a learning curve, but the instructors were very helpful. There are some features that my old software had that I wish were integrated into protractor but we found away around most of them. Its integrated accounting system is great. It saves having to have a conversion program to upload it to a book keeping system. I found that the inventory system is very tight. There is not a part that can get lost or not billed out. We found a lot of lost dollars by tracking the cores and returns as the system does. I would recommend this to anyone.

November 2016

Janice from OK Tire

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

combines both accounting and shop management

Most shop management systems focus on auto shops needs and most accounting programs are hard to use for shop management. Protractor combines both accounting and shop management.

Pros

how there is one contact that covers everything from parables receivables and shop management

August 2014

Mike from Mike's Service Centre

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2014

From a Long time user

I have been using Protractor for 8 years. The system called Legacy has been upgraded to the .net version and I really like this version because of the speed difference from the older version and the ease of use. Its easy to setup but like any new software , it takes some getting used to but I would not go back to the old version now. Pros : Work Speed , ease of use , multiple invoices can be opened at once. Management actually listens to user requests and occasionally implements them into the newer upcoming versions of the software. Training videos are very very well made and actually helpful. Tech support is awesome. Cons : Can take a while to log in the morning. Still some polishing needed but very good as is honestly. It takes a while to setup and learn the MANY features give yourself a few weeks , you won't be sorry after.

August 2014

Ben from Orleans Autopro

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

August 2014

Money Maker

I have been running the .NET version of Protractor for the last 1.5 years and the only thing I can say is.... Incredible!!! From the moment I switched over, I saw an increase in labor sales. At first I thought it was just a coincidence but turns out the labor matrix was factoring the extra charge that I always forgot to put in. The way the invoice printout is remarkable as my clients understand their invoices (storybook). I can throw a "grocery list" estimate together under 5 minutes... All the labor guides are built in and that makes it very fast. If your looking for really good software to make you money. Protractor is the only one you need to look at.

October 2014

Helena from Billy Joe's Automotive Services, Inc.

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2014

Quality product

We have been Protractor system users for over 10 years and the new .net version is a must-have. Many excellent features and more on the way as user requests are listened to and implemented. Training program very precise and informative. As with any new system, there is a period of adjustment to change from legacy but Guy and the tech support staff are outstanding and there to help whenever needed. Speed, inventory module and multiple invoice capability + upgraded accounting features are just a few of the pros of the new system. Takes some getting used to but benefits well worth the challenge of change.

September 2014

Mark from Dykstra's Auto Service

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

September 2014

Protractor .Net Software

We have upgraded all of our shops the the new .Net software. Migrating from the Legacy software to .Net was fairly easy both from the back office side and the front counter. Protractor support and Guy Lapierre have been extremely helpful during and after the transition. We have made several programming requests that have been implemented or are in the process that have helped in the daily operation of our business. Also like that .Net automatically updates (no more having to go to each computer to update). Glad we updated to .Net!

February 2015

Don from H&H Service Advantage

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

February 2015

It just works!

Having been automated since 1989, first with Super Fred, then MaxxTraxx then Mitchell, ten years ago we switched to Protractor and never looked back. One of the most outstanding features with Protractor is the unbelievable Support Staff. Quick. Knowledgeable. Concerned. The cloud based program is easy to use and as POWERFUL as you could want. Accounting in .NET is amazing and with the cloud based program, my CPA can log in at any time, saving almost enough money monthly to pay the subscription!!

August 2018

Mike from Cavalier Automotive

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0