About Protractor.NET

Protractor is an overall shop management tool that helps end users inspect vehicles and educate vehicle owners on the status of their cars. It is designed to streamline the automotive business and automate daily administrative tasks.

Protractor’s scheduling module allows users to view appointment details by technician and resources. The solution also allows the shop to schedule technicians and provide accurate and timely estimates using a catalog wizard and a parts and labor matrix.

Protractor is a customizable tool that can fit the needs of small shops or nationwide chains.


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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

30 Reviews of Protractor.NET

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(2)

2

3 stars

(0)

0

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 30 results

March 2019

User Profile Picture

Josh from Honest-1 Auto Care

Verified Reviewer

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great POS Software with Excellent Customer Service

Pros

The customer service team would answer my calls ANYTIME day or night. I believe I even called on a Saturday once and got a response.

Cons

They made it hard to choose another POS software LOL ... they were great.

March 2020

Daniel from Martino's Auto Center

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

AMS is the only company you should consider when making your decision.

AMS as a company is the best part of the experience! I delayed the conversion for about a year because I was agonizing over the learning process of changing the POS. Now looking back, I wasted a year of waiting. AMS made the process so easy! They are well versed in the product they support and they held our hand during the entire journey. AMS educated us extremely well before going live. On the day we went live, our personal trainer was there the whole day walking us through all the things we forgot. There was a total of one day where we struggled and I can't say it was a full day. [SENSITIVE CONTENT HIDDEN] is the best part of my experience! He is ALWAYS available to answer my question. He is always available to log in and help me through the more advanced questions. [SENSITIVE CONTENT HIDDEN] was our trainer and he went over and above to make sure we were comfortable with the software and be available to answer our questions. Great job [SENSITIVE CONTENT HIDDEN] at making sure you did not launch a support company without thoroughly training your crew! AMS is the only choice if want to buy Protractor!

Pros

How customizable the reports are in Protractor. In the previous POS system, you got your information from a set of reports. I had to look at several reports to get the info I needed. With Protractor, I can build a dashboard that has all the information I need to look at on one screen. Estimating a large ticket is under 5 minutes, so easy! ROW it took over a half an hour. The time saved pays for the cost of the software. It's all in the cloud so my network issues with ROW have gone away. I can log into the system with my laptop, no more teamviewer.

Cons

The conversion didn't bring over declined services. A little hassle to look back into the old software. As time passes, that issue is slowly disappearing. Not a deal breaker.

Reasons for Switching to Protractor.NET

AMS now supports Protractor. The service provided from R.O.Writer is terrible! It crashed and it took tier 2 a week to respond. If I didn't get another company to fix the problem, I would have been "shop down, cannot work, critical" for a week! I don't think R.O.Writer even cares about me, when I canceled my subscription no one asked why.

June 2016

George from George's Complete Auto Repair

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Customer support

1.0

June 2016

Broken Promises

Most shop management systems focus on auto shops needs. Protractor is an accounting program piggybacked with a shop management program. I was with Protractor over a year and they did not fulfilled their promises for example, an oil sticker label or to fix CarFax. I went back to my previous system where CarFax is working properly yet Protractor says it is not a Protractor problem, it is a CarFax problem. I was told from the beginning that if I left, my data is mine. They did not tell me that it was available in report form and you have to pay $149.00 a month ($1788.00 a year plus foreign transaction fees) to access it. With the dollar exchange, it was costing me around $125. A few months ago, they notified me that I will be charged the FULL $149.00 plus I have to pay the foreign transaction fee. This is due to the support it requires. We are looking at previous data only and NEVER need customer support??? If you choose to go with Protractor, I believe you will agree that the your experience is very AGGRAVATING.

Response from Protractor Software

Replied November 2017

Hi George, I am very sorry to hear about your experience. Regarding product developments we are constantly updating the Protractor product based on customer requests and work on as quick a schedule as we can. As it happens we do now have an oil sticker integration available. Regarding carfax, there are no known issues at this time except for in a few territories that are out of our control which would be similar to any SMS. Perhaps you are talking about some vin decoding issues which are unrelated to carfax that have been rectified. Regarding your data, it is always available to you in a file, however it would not be possible to access this without the use of an interface. Unfortunately the best option is to run any reports that you require from the Protractor system while you have access to it, or to maintain a current subscription. We apologize that you have had an unfortunate experience, but we do stand behind our product and believe that it is a top sms on the market.

September 2019

Brian from Randy Hall Automotive

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2019

Awesome Very User Friendly System

Dependability and stable system, cloud based system with no back ups or disc needed. Made hardware expense much less

Pros

How easy it is to use, speed of making estimates and work orders, the customization to personal needs, support from AMS is second to none

Cons

The fact that AMS Protractator wasn't purchased sooner

Reasons for Choosing Protractor.NET

AMS always there when you need them (answering phones, emails, returning calls).

Reasons for Switching to Protractor.NET

Several reasons. The main reason was lack of support and the time it took for support to return call in order to solve a problem.

August 2020

Tim from American & Import Auto Repair

Company Size: 2-10 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Protractor review

We had data corruption and the old software wasn't keeping up with new technology. Protractor is cloud based.

Pros

Easy for the service Writers to learn and use.

Cons

The pain of switching to and learning a new system. AMS did a great job of on-boarding us. Still not fun though!

Reasons for Choosing Protractor.NET

AMS and [SENSITIVE CONTENT HIDDEN]. The inventory capabilities in Protractor.

Reasons for Switching to Protractor.NET

We had data corruption and the old software wasn't keeping up with new technology.