The customer service has always been extremely friendly and helpful. For us as a small business the software works perfect.

Labor times most of the time is wrong make sure you you have different source you can't trust the info which is they getting pay monthly.

Is perfect for shops that dont want to spend a fortune.

Very easy to use and configure the coverage is great and can even use custom types of vehicles overall the best software for shop invoicing.

Overall this is  a fantastic product at a great price. It's easy to use, and when I've called in for additional assistance they are super helpful.

Sometimes it's hard to find the task you're looking for.

It is a software we have used and loved for years and will continue to use.

I have been using this program for several years now, customer service is great. For a small shop this is a great investment.

The ease of use is outstanding and the accuracy of the times is right on in most cases.

We contacted real time labor guide customer service & they were very rude. They said they would find out what the problem was, but they would not contact us & let us know what the problem was.

Horrible customer service beware new customers.

Very functional, its great that I can add parts and specific labor to our shop and store for quick reference.

The program has been getting better and better over the years. The quotes are very nice and professional.

Very easy to navigate and use. I really like the simplicity and ease of use.

You are able to add your own daily usage and create an invoice that fits your needs. Adding your logo and personal touches is great, plus editing is a cinch.

It sometimes doesn't have the correct hours for a job and sometimes no job listing at all this is probably less than 10 percent of the time.

Sometimes finding the actual repair type is a little bit difficult due to the way they are categorized.

We have had it for years like it alot it helps us do invoices quickly and effectively very user friendly.

The ease of use, the price point. It was super easy to train my secretary on how to use it.

Not all labor actions are on the program, labor time are wrong on some repairs. Usually short you on repair time.

If you have a problem with the labor time let them know. I think with enough constructive criticism and truthful testimonies from real techs.

This software cuts customer follow up time in half. Customers leave knowing we will be in touch and the status of their vehicle.

The automation of the program, the available customization and the customer service parts of the program are excellent.

We emailed to cancel service near the middle of the month.

Software integrates with our system very well. Keeps accurate information about each customers vehicles.

Increases customer satisfaction and also it increases their confidence in us. Also very good for the service advisors to facilitate maintenance sales.

Positive Customer response of product. Easy sales increase with repair orders.

The printed form is a great tool for interviewing customers about maintenance history as well as educating them on service needs and intervals.

There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information.

System helps a busy shop like ours be on top of marketing internally to our customers, as well as helping with Point of Sale when car is in the shop. Very pleased with product.

Having an accurate system for scheduling future appointments was major for me and it works fantastic.

System works as it should. Very good for service advisors.

EServiceIntelligenceCRM has continuously outpaced the competition and keeps making their product better every year.

It has been my experience that the customers love to see there entire history in an to read format that shows them where they stand with the maintenance of their car.

Customer service has been excellent getting our management system integrated.

I'm starting to use email communications for marketing of which the support staff are sooo helpful with. The sales, support, technical staff are all awesome.

The secondary benefit to me is the technicians save time checking over a car if they can see certain thing have been done recently. They don't waste time checking those items.

Soon, I might leave managing the shop to him alone and focus on my work.

This severely limited the features I was able to use in SI.

Its ability to track and accurately predict future service dates with complete customization control of all service fields so we can set our own intervals for our customers.

Technical support team does a great job too and are very responsive.

US Dollar

Real-Time Labor Guide is a cloud-based auto repair platform that helps small to large size automotive businesses manage customer charges, technician tracking and staff.


Real-Time Labor Guide enables users to manage complete store operations with labor guide, packaging jobs, miscellaneous charges, unlimited tickets, QuickVIN decoding, advanced reporting and more. Additionally, it allows staff management, customer history, shop reports, technician tracking, parts markup, inventory and accounts receivable. The repair guide tool feature in the platform allows tracking vehicles’ condition, mechanic experience, availability of tools and testing time that can be used to provide quotes, manage customers, access jobs and estimates.


Real-Time Labor Guide allows users to create custom tickets, estimates and invoices. The platform is available on a per month subscription pricing and support is extended via phone and email.



LongDescription

Labor Rates

Invoice Management

Customer Database

VIN Lookup

Labor Cost Reporting

Service History

Invoice Processing

Alerts/Notifications

Estimating

Work Order Management

Billing & Invoicing

Quotes/Estimates

Web browser (OS agnostic)

Real-time Labor Guide offers a free trial of 21 days, after which the software is available for $12.50/month per user.

Email/Help Desk

FAQs/Forum

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Real-Time Labor Guide

Live Online

Documentation

SI Auto Pro is a cloud-based and on-premise auto shop management solution that serves small and midsize businesses in the automotive industry. Core features include auto-care management, contact automation, work order management, content management, and marketing automation.


The software keeps track of the part- and fluid-replacement cycles of vehicles entered into the system based on their service history. This information can be used to send marketing materials and automatic service reminders to customers.


Existing customer contact information can be imported into SI Auto Pro, and the software can integrate with other shop management systems. Parts and materials used are logged using a point of sale history feature.


The software also offers integration with social media sites, reviews and customer relationship management systems. It is available with monthly subscription pricing. Customer support is provided over the phone, through live chat and training articles.



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