R.O. Writer software


14 reviews(1.5/5)
14 reviews(1.5/5)

R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.

Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.

A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online.  R.O. Writer enables service dealers to connect multiple stores through a single solution and search invoices by region or store.

R.O. Writer offers customer support over the phone, via email and through on-premise training sessions.

Supported Operating System(s):
Windows 7 , Windows 8 , Windows 10

14 Reviews of R.O. Writer

Showing 1 - 14 of 14

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  • Larry from ATS, Inc. dba Cavalier Automotive

    Number of employees: 2-10 employees

    August 2018

    RO Writer seen its beter days

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It brought me to a new level of business understanding, I have simply out grown this program

    Pros

    It worked great for years, definately contributed to the growth of my biusiness. Once you use it it has some good logic and flow. It was a definate improvement over what i came from.

    Cons

    SUIPPORT, SUPPORT, SUPPORT, to much down time waiting on support. when there is a windows update it kills your license, not everytime and not on every computer. Database corruption wore us out. Spent thousands of dollars in hardware improvement only to find out it was a software issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dale from Automotive Center of Slidell

    Specialty: Auto Repair

    Number of employees: 11-50 employees

    July 2018

    Terrible Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would really like a response!

    Pros

    There aren't any. Their customer support is the worst I've had. I've been having problems for several months now and they still haven't been addressed or fixed. There is no urgency to keep your business running and they are expensive compared to other Point of Sale Systems.

    Cons

    System crashes constantly every day.
    The Tech Support is the worst. They don't have trained people. It takes days to get them to call you back while your system is down and you can't process your customers. My emails to Managers emails kicked back to me stating their email is full. I leave phone messages and get no return calls to help fix the multiple problems we are having. I was told by the tech support that they were training people and didn't have anyone who could help me. Carfax isn't populating vehicles correctly, smart e jobs isn't working correctly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    June 2018

    Great program to organize repair orders for Auto Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Helpful in organizing all aspects of automotive database.

    Pros

    Easy to input information into the system. Keeps customer database and inventory organized. Easy to check customer's history on vehicles

    Cons

    RO Writer is not always easy to navigate. It took some time to learn. Sometimes has glitches, however Customer Service is available to assist.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • mark from hagens automotive

    Specialty: Auto Repair

    Number of employees: 2-10 employees

    April 2018

    been a customer since 1998 they don't care about the software anymore

    Ease-of-use
    Functionality
    Quality
    Support

    it's a shame this company took such a bad turn to the worst. after all these years I am actively looking

    Pros

    there are none it's just aggravation there behind the times the marketing aspect of the program is terrible you cannot even pull up a declined items so you can reach out to your customers

    Cons

    constant crashes customer support is ill equipped to handle any questions they always say we need to get you two tier 2 that will take a couple days for them to call you back... if they call. in the meantime your system is down you can't collect any money of nor write any invoices

    This review was submitted organically. No incentive was offered
    Review Source
  • Scott from Little Wolf Automotive

    Specialty: Auto Repair

    Number of employees: 2-10 employees

    April 2018

    Crashes and support is awful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would not recommend this software to anyone. Any new system needs to be cloudbased. It will cause your Service adviser to quit.

    Pros

    Smart E Cat was nice to use when it worked. I like the parts return system. You need to run AutoApps with it to run efficiently.

    Cons

    Tech support was not good. Software would crash DAILY. Loses information constantly. Slow to update or improve any features. Expensive.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kenneth from Auto Sense

    Specialty: Auto Repair

    Number of employees: 2-10 employees

    March 2018

    Review on R.O. writer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Not many, reports no very detailed, very limited. Smarter at works sometimes. Updates are scarey. Support is terrible

    This review was submitted organically. No incentive was offered
    Review Source
  • Ronald from Hazelwoos Tire INC

    Specialty: Auto Repair

    Number of employees: 2-10 employees

    February 2018

    Worst investment I made in my company it 25 years

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Not likely to recommend this product as it is very inefficient and seems to be not working most of the time with no tech support as I was promised ,

    Cons

    Tech support is the very worst, never call you back and the system is down for days and they expect you to pay a fee each month even after you pay minimum amount for the system as it is down and very rude if you try to get a commitment for efficiency , They say windows is the problem but that doesn't solve the info you lose while the program is not working, My workers just refuse to use it anymore, Very unreliable business !

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Scott, Progressive Automotive Systems, Inc.

    March 2018

    We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

  • mark from kunkle tire

    Specialty: Auto Repair

    Number of employees: 11-50 employees

    February 2018

    R.O. Writer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would never recommend this to anyone. If you are looking for a system that does it all, do not waste your hard earned money on this system.

    Cons

    Everything about this system is a con. It cost way to much to begin with. Nothing flows or is easy to use in this system. The inventory is a useless feature, along with everything else.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Scott, Progressive Automotive Systems, Inc.

    March 2018

    We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

  • Al from Pro Auto Care

    Specialty: Auto Repair

    Number of employees: 11-50 employees

    February 2018

    Downhill spiral

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been using software since 1999, this company keeps going down hill with support n service. Once was the best. I’ve got over 30k invested so I’m held hostage. What’s good is I’m seeing some well thought options from competitors. Support people are good, their just not supported by corporate

    Pros

    Old platform that really simple. It turns on every time we turn it on I guess that’s a Pro. Needs work

    Cons

    No good improvement. Took years change database. Glacial tech-support week support to call back...

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Scott , Progressive Automotive Systems, Inc.

    March 2018

    We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

  • Jennifer from Asher Automotive

    Specialty: Auto Repair

    Number of employees: 2-10 employees

    January 2018

    Horrible Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would NOT recommend this software. We will not be renewing when our contract ends!!

    Pros

    There is absolutely nothing good about this software. It is a total waste of dollars spent. Unfortunately I can't come up with a single pro.

    Cons

    Customer support is not friendly to work with, the software is always glitching out on us, you can't track invoices/emails sent

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Scott, Progressive Automotive Systems, Inc.

    March 2018

    We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

  • Darryl from Charleston Import Automotive

    Specialty: Auto Repair

    Number of employees: 2-10 employees

    January 2018

    Long time user, early adopter - I'm out.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When we first bought in RO Writer in 2009 was among the best available. Had many features other software didn't address. At first the company was actively interested in feedback and improvements. As time and versions went by no changes or improvements were made. As updates rolled out, critical faults were repaired, but we noticed a slow loss of screen handling ability. With version 2.0, we lost significant mouse functionality in critical screens, and many useful features regarding inventory handling were eliminated. Version 2.0 is a significant downgrade. This is not an isolated incident as a scan of reviews and forums will support our experiences.

    Pros

    Integrates with 3rd party software. Basic point of sale functionality. With a paid Pro support subscription response is fairly quick, Tier 1 personel are fairly knowledgeable.

    Cons

    Screen handling, Window sizing, and placement, Field Navigation. Inventory control process. Loss of automated backup processes. Tier 2/3, and programming support ineffective when they respond. Improvements promised but never delivered. Follow-up non-existant.

    This review was submitted organically. No incentive was offered
    Review Source

    Response: Scott , Progressive Automotive Systems, Inc.

    March 2018

    We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

  • ADAM from EAGLE AUTOMOTIVE

    Specialty: Auto Repair

    Number of employees: 11-50 employees

    July 2017

    ABSOLUTE JUNK, BURNING MONEY IS MORE PRODUCTIVE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    AVOID AT ALL COSTS

    Pros

    THE NUMBER ONE PRO OF THIS PROGRAM IS THAT IT VERY CONSISTENTLY DOES NOT WORK, AND YOU CAN GUARANTEE THAT IT WILL RANDOMLY LOSE CUSTOMER INFORMATION, APPOINTMENTS, AND CRASH. THE ABSOLUTE LACK COMPETENCY TO CREATE THIS PROGRAM WILL BLOW YOUR MIND. IT WILL COST YOU SALES, EMPLOYEES, LOST TIME AND VARIOUS OTHER EXPENSIVE UNNEEDED PROBLEMS WITH YOUR BUSINESS

    Cons

    THE ENTIRE PROGRAM! THE PROGRAM NOT ONLY NEVER WORKS, BUT IT ALSO CAUSES OTHER CORRUPTION ISSUES ON ANY COMPUTER THAT HAS THE SOFTWARE INSTALLED

  • John from JJ's Auto Care

    Specialty: Auto Repair

    Number of employees: 2-10 employees

    July 2017

    OWNER

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would not recommend this product to anyone.

    Pros

    The smart E-Cat function when it works. The customer support is so poor that I can not say anything else positive about this software.

    Cons

    The customer support is awful. The tier one technicians can rarely help you and tier two is slow to respond if at all. I have frequent file corruptions.

  • Paul from Manley Tire & Oil Service, Inc.

    Specialty: Auto Repair

    Number of employees: 11-50 employees

    May 2017

    BAD TECH SUPPORT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good, but uninspired program. Decently easy to learn. Does everything we need it to. Better than paper system we had previously.

    Cons

    Tech support. There are other issues, but the tech support is very bad. Don't get me wrong. The tech support isn't so completely horrible that you will be forced to switch to a different program. It's just good enough that you will probably stay using their program because you don't want to go through with retraining your technofeeb employees on a new system.

    Let me elaborate on how bad they are:
    No online knowledgebase.
    No user forum
    No email blasts on known issues occurring
    Calls to tech support have approximately 20% chance of being kicked out of the queue and hung up on because nobody picked up the phone after 5 minutes of waiting.
    Calls to tech support have a >25% chance of not returning your call. Yes, I really am saying they sometimes do not call me back. Frequency of failure does increase as the severity of the problem decreases. In other words, they've always called me back on critical issues. But on very minor issues, they've failed as much as half the time to call me back.
    Calls to tech support rarely reach someone who can fix your problem. They almost always have to call you back.
    Tech support consistently and repeatedly fails to return your system environment back to it's original configuration after remotely logging in. For example: regedit is often left running and UAC is never turned back on before they log out of your system.

    The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

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