R.O. Writer Software


 

R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.

Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.

A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online.  R.O. Writer enables service dealers to connect multiple stores through a single solution and search invoices by region or store.

R.O. Writer offers customer support over the phone, via email and through on-premise training sessions.

 

R.O. Writer - Item repair order
 
  • R.O. Writer - Item repair order
    Item repair order
  • R.O. Writer - Parts availability
    Parts availability
  • R.O. Writer - Profit analysis
    Profit analysis
  • R.O. Writer - Work in progress
    Work in progress
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

12 Reviews of R.O. Writer

 

Start your review of R.O. Writer

Click to start
https://www.softwareadvice.com/auto-repair/ro-writer-review/
Software Advice Reviews (11)
More Reviews (1)

Showing 1-11 of 11

mark from hagens automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

been a customer since 1998 they don't care about the software anymore

Ease-of-use

Functionality

Product Quality

Customer Support

it's a shame this company took such a bad turn to the worst. after all these years I am actively looking

Pros

there are none it's just aggravation there behind the times the marketing aspect of the program is terrible you cannot even pull up a declined items so you can reach out to your customers

Cons

constant crashes customer support is ill equipped to handle any questions they always say we need to get you two tier 2 that will take a couple days for them to call you back... if they call. in the meantime your system is down you can't collect any money of nor write any invoices

Review Source
 
 

Scott from Little Wolf Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Crashes and support is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this software to anyone. Any new system needs to be cloudbased. It will cause your Service adviser to quit.

Pros

Smart E Cat was nice to use when it worked. I like the parts return system. You need to run AutoApps with it to run efficiently.

Cons

Tech support was not good. Software would crash DAILY. Loses information constantly. Slow to update or improve any features. Expensive.

Review Source
 
 

Kenneth from Auto Sense
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Review on R.O. writer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not many, reports no very detailed, very limited. Smarter at works sometimes. Updates are scarey. Support is terrible

Review Source
 
 

Ronald from Hazelwoos Tire INC
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Worst investment I made in my company it 25 years

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Not likely to recommend this product as it is very inefficient and seems to be not working most of the time with no tech support as I was promised ,

Cons

Tech support is the very worst, never call you back and the system is down for days and they expect you to pay a fee each month even after you pay minimum amount for the system as it is down and very rude if you try to get a commitment for efficiency , They say windows is the problem but that doesn't solve the info you lose while the program is not working, My workers just refuse to use it anymore, Very unreliable business !

Review Source

  Response: Scott, Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

mark from kunkle tire
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

R.O. Writer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would never recommend this to anyone. If you are looking for a system that does it all, do not waste your hard earned money on this system.

Cons

Everything about this system is a con. It cost way to much to begin with. Nothing flows or is easy to use in this system. The inventory is a useless feature, along with everything else.

Review Source

  Response: Scott, Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

Al from Pro Auto Care
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Downhill spiral

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Been using software since 1999, this company keeps going down hill with support n service. Once was the best. I’ve got over 30k invested so I’m held hostage. What’s good is I’m seeing some well thought options from competitors. Support people are good, their just not supported by corporate

Pros

Old platform that really simple. It turns on every time we turn it on I guess that’s a Pro. Needs work

Cons

No good improvement. Took years change database. Glacial tech-support week support to call back...

Review Source

  Response: Scott , Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

Jennifer from Asher Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Horrible Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would NOT recommend this software. We will not be renewing when our contract ends!!

Pros

There is absolutely nothing good about this software. It is a total waste of dollars spent. Unfortunately I can't come up with a single pro.

Cons

Customer support is not friendly to work with, the software is always glitching out on us, you can't track invoices/emails sent

Review Source

  Response: Scott, Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

Darryl from Charleston Import Automotive
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Long time user, early adopter - I'm out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When we first bought in RO Writer in 2009 was among the best available. Had many features other software didn't address. At first the company was actively interested in feedback and improvements. As time and versions went by no changes or improvements were made. As updates rolled out, critical faults were repaired, but we noticed a slow loss of screen handling ability. With version 2.0, we lost significant mouse functionality in critical screens, and many useful features regarding inventory handling were eliminated. Version 2.0 is a significant downgrade. This is not an isolated incident as a scan of reviews and forums will support our experiences.

Pros

Integrates with 3rd party software. Basic point of sale functionality. With a paid Pro support subscription response is fairly quick, Tier 1 personel are fairly knowledgeable.

Cons

Screen handling, Window sizing, and placement, Field Navigation. Inventory control process. Loss of automated backup processes. Tier 2/3, and programming support ineffective when they respond. Improvements promised but never delivered. Follow-up non-existant.

Review Source

  Response: Scott , Progressive Automotive Systems, Inc.

Date: March 2018

March 2018

 

We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.

 
 

ADAM from EAGLE AUTOMOTIVE
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

ABSOLUTE JUNK, BURNING MONEY IS MORE PRODUCTIVE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

AVOID AT ALL COSTS

Pros

THE NUMBER ONE PRO OF THIS PROGRAM IS THAT IT VERY CONSISTENTLY DOES NOT WORK, AND YOU CAN GUARANTEE THAT IT WILL RANDOMLY LOSE CUSTOMER INFORMATION, APPOINTMENTS, AND CRASH. THE ABSOLUTE LACK COMPETENCY TO CREATE THIS PROGRAM WILL BLOW YOUR MIND. IT WILL COST YOU SALES, EMPLOYEES, LOST TIME AND VARIOUS OTHER EXPENSIVE UNNEEDED PROBLEMS WITH YOUR BUSINESS

Cons

THE ENTIRE PROGRAM! THE PROGRAM NOT ONLY NEVER WORKS, BUT IT ALSO CAUSES OTHER CORRUPTION ISSUES ON ANY COMPUTER THAT HAS THE SOFTWARE INSTALLED

 
 

John from JJ's Auto Care
Specialty: Auto Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

OWNER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would not recommend this product to anyone.

Pros

The smart E-Cat function when it works. The customer support is so poor that I can not say anything else positive about this software.

Cons

The customer support is awful. The tier one technicians can rarely help you and tier two is slow to respond if at all. I have frequent file corruptions.

 
 

Paul from Manley Tire & Oil Service, Inc.
Specialty: Auto Repair
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

BAD TECH SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Good, but uninspired program. Decently easy to learn. Does everything we need it to. Better than paper system we had previously.

Cons

Tech support. There are other issues, but the tech support is very bad. Don't get me wrong. The tech support isn't so completely horrible that you will be forced to switch to a different program. It's just good enough that you will probably stay using their program because you don't want to go through with retraining your technofeeb employees on a new system.

Let me elaborate on how bad they are:
No online knowledgebase.
No user forum
No email blasts on known issues occurring
Calls to tech support have approximately 20% chance of being kicked out of the queue and hung up on because nobody picked up the phone after 5 minutes of waiting.
Calls to tech support have a >25% chance of not returning your call. Yes, I really am saying they sometimes do not call me back. Frequency of failure does increase as the severity of the problem decreases. In other words, they've always called me back on critical issues. But on very minor issues, they've failed as much as half the time to call me back.
Calls to tech support rarely reach someone who can fix your problem. They almost always have to call you back.
Tech support consistently and repeatedly fails to return your system environment back to it's original configuration after remotely logging in. For example: regedit is often left running and UAC is never turned back on before they log out of your system.

The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

 
 
 
Showing 1-1 of 1


June 2018

June 2018

Great program to organize repair orders for Auto Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helpful in organizing all aspects of automotive database.

Pros

Easy to input information into the system. Keeps customer database and inventory organized. Easy to check customer's history on vehicles

Cons

RO Writer is not always easy to navigate. It took some time to learn. Sometimes has glitches, however Customer Service is available to assist.

Review Source: Capterra