R.O.Writer

RATING:

3.8

(83)

About R.O.Writer

R.O. Writer is a comprehensive auto repair shop software built to help owners optimize every aspect of their business, from service writing to invoicing to customer communications. It is the most feature-rich shop management solution on the market. Now offering R.O. Writer Hybrid Cloud - experience the future of R.O. Writer with seamless real-time data sync, secure data backups, intuitive cloud-based reporting, and reliable data storage designed for busy shop owners like you.

R.O.Writer Pricing

Visit https://info.rowriter.com/pricing/ and book a demo today for custom pricing to suit your shop's individual needs.

Free trial: 

Not Available

Free version: 

Not Available

R.O. Writer | Work in Progress
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R.O.Writer Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

4

Most Helpful Reviews for R.O.Writer

1 - 5 of 83 Reviews

Kevin

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

RO Writer 2019 Gen 2 Migration

My workflow has improved significantly since the migration / upgrade. My employees are using the software far more effectively. We even took advantage of training that RO Writer offers and it has been a breath of fresh air for us. In conclusion, I had issues with my previous set up, RO Writer made promises that If i upgraded to Generation 2, a lot of my issues would be eliminated. I appreciate that they were right and that they made it incredibly easy.

PROS

1. Had problems with querying data (IE History) Was told that this issue would go away if I migrated to Generation 2. I was skeptical. RO Writer was absolutely correct. Looking up info is now incredibly fast thanks to the SQL Server back end. 2. Sales, Install and Training called me WHEN they said they would and everything worked around my schedule, couldn't have asked for it to go better. The team was fantastic. 3. I have several different POS systems. RO Writer is my favorite when it comes to ease of use, hands down.

CONS

I honestly don't have any cons to list here. I am upset that I didn't migrate to Generation 2 sooner.

Raakesh

2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

An Awesome Shop Management Program

The Support team at RO Writer are awesome. CSR respond to all our issues in a prompt manner. The Level 1 and 2 support staff can fix any issues we have in the same day. It happens on all software packages these days.

PROS

What we like about RO Writer is the ease of use and the ability to navigate through the Software. It is very user friendly even for new users. The Accounting side of RO Writer is a must for shops looking to increase their profitability, knowing where the Margins are is very important. Our CPA recommends it also as it is very powerful in that feature. The Support team is awesome.

CONS

Speed issues, but we are on an older version and soon moving to the newer 2.3 version. Sometimes the older version will run sluggish but our database has grown leaps and bounds over the last few years.

Paul

11-50 employees

Used daily for more than 2 years

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2017

BAD TECH SUPPORT

PROS

Good, but uninspired program. Decently easy to learn. Does everything we need it to. Better than paper system we had previously.

CONS

Tech support. There are other issues, but the tech support is very bad. Don't get me wrong. The tech support isn't so completely horrible that you will be forced to switch to a different program. It's just good enough that you will probably stay using their program because you don't want to go through with retraining your technofeeb employees on a new system. Let me elaborate on how bad they are: No online knowledgebase. No user forum No email blasts on known issues occurring Calls to tech support have approximately 20% chance of being kicked out of the queue and hung up on because nobody picked up the phone after 5 minutes of waiting. Calls to tech support have a >25% chance of not returning your call. Yes, I really am saying they sometimes do not call me back. Frequency of failure does increase as the severity of the problem decreases. In other words, they've always called me back on critical issues. But on very minor issues, they've failed as much as half the time to call me back. Calls to tech support rarely reach someone who can fix your problem. They almost always have to call you back. Tech support consistently and repeatedly fails to return your system environment back to it's original configuration after remotely logging in. For example: regedit is often left running and UAC is never turned back on before they log out of your system. The second worst problem is lack of user input. There are several areas in the program that work...but require many extra steps that could be reduced with minor coding additions.

GENE

2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2019

Ransomware Killed Me

Thank You R O WRITER for working hard to get us going and doing a GREAT JOB.

PROS

I thought I lost everything on a Friday afternoon. Went out and bought a New Server and one Workstation. Called R O Writer and was up and running on Monday, without losing anything except one day of work. Found out by R O WRITER, after software was installed that the Backup that CARFAX does every night had all of the DATA I needed to get back up and running. I thought that weekend I wad Dead in The Water.

CONS

Not being able to set software to back up Automatically. Other than not having this on my version of R O WRITER, I believe it is a Great Software for Vehicle repair.

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

Great program to organize repair orders for Auto Business

Helpful in organizing all aspects of automotive database.

PROS

Easy to input information into the system. Keeps customer database and inventory organized. Easy to check customer's history on vehicles

CONS

RO Writer is not always easy to navigate. It took some time to learn. Sometimes has glitches, however Customer Service is available to assist.