R.O. Writer is an on-premise auto shop management solution suitable for small to midsize businesses. It is compatible with Windows operating systems and provides tools to manage time tracking, service writing, accounting and inventory.

Users can draft estimates, schedule work orders and accept payment from customers through a single interface. Communication tools assist with customer outreach. R.O. Writer includes an employee time clock to track technicians' time and calculate their efficiency. It can further schedule an appointment with the technician and send appointment reminders through email.

A Smart eCat tool integrates with part suppliers and allows shops to make purchases. Users can search for parts and order online.  R.O. Writer enables service dealers to connect multiple stores through a single solution and search invoices by region or store.

R.O. Writer offers customer support over the phone, via email and through on-premise training sessions.



35 Reviews of R.O. Writer

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 35 reviews

December 2018

Dot from L & C Truck Repair Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

December 2018

Very helpful

Very easy system to use. When you call rep she take care of you and gives you to the right people to call.

Pros

I really like using RO writer. It is very user friendly. I would recommend this system to customers and family and friends.

Cons

The only thing I have a con is with inventory. The reports for inventory does not work since the RO has been updated. It dup. parts number on reports.

December 2018

Al from Al Huss Auto & Truck

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

its been the best software we have used

i think its getting better every day. I think its still the best point of sale software out there. I dont think there is the perfect system.

Pros

easy estimating at All three of our locations. I really like the new updates with the new version. Another thing i like is the the new smart status on ro touch.

Cons

it locks up at times, and i"m sure its probably something we did wrong along the way. The system gets better every day. I think this system is going to be awesome, once all the bugs are worked out.

December 2018

kim from Tarvin auto service

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

4 of 5

December 2018

best ever15 yrs ago

get something else

Pros

it truly was the best ever ! it was a money machine, awesome records , tracking of techs, mor reports than you could ever need, inventory control, parts ordering, they had the bases covered

Cons

too many owner changes, support not there, guessing their best people left over the years, nothing but trouble & disappointment , its now a mussel loader with wet powder!

November 2018

Al from Pro Auto Care

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Welcome to the 21st Century, with R O Writer

The fast R O Writer make my shop, the happier I am. Keep improving, please.

Pros

Been a customer with two locations since 1999. This program is the back bone to my biz. You guys have made some major changes to your new 2.0 update and R O Touch. It fells like the Giant has awoken. Good job. Love your team of professionals. AC is a Rock Star! The support staff "gets it done" Another satisfied customer.

Cons

Follow up when calling in and leaving messages in timely order could use improvement. It's tough to have to call you back to find out when someone will fix problem.

November 2018

Dan from Team Ryan Automotive

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good product overall, gets the job done and for the most part done well.

Pros

RO Writer helps you run a profitable business. It is very strong in reporting, and having all the separate modules is very helpful when multi-tasking. Smart-e-Cat is nice having all your parts vendors on one screen and the integration with SpeedDial is great. With my current reps, AC and Stan, recent support needs have been met quickly and efficiently.

Cons

The product as a whole is a bit dated and occasionally will need to be restarted due to errors. There is an updated 2.0 version out, we have not migrated to that yet in order to let them get some of the bugs worked out. Was expensive to purchase up front.

November 2018

Blake from Advanced Automotive Inc

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Success With RO Writer

Pros

Ease of use when creating ROs and billing.
Easy to keep track of customers and vehicle history

Cons

Some of the marketing tools are very basic. Hoping the latest 2.4 version will have some better email template support.

November 2018

Scott from Fred's Complete Car Care

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

AC is a smart cookie!

Pros

RO Writer is easy to use and we love the scheduler. Allows purchases from multiple vendors which allows us to shop pricing as well.

Cons

Not a con for RO Writer but some vendors do not always support the smartecat updates which would allow for updated catalogs.

November 2018

Craig from Accurate Automotive & Performa

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

3 of 5

Functionality

5 of 5

November 2018

Sales Manager AC is great! showed us the new features for RO Writer and explained them to us. He has great Customer Service.

Pros

RO Writer is easy to use and the new functionality is going to make our job easier. We really like the new features of RO Touch.

Cons

Sometimes customer support is slow to respond but most of the time you can work around until they get back to you.

November 2018

David from Simply Subaru’s

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

The most powerful tool for your shop.

Pros

The overall usability and control the software gives you is unmatched. You can really customize things to suit your needs.

Cons

Wish it had more mobile features such as ability to view schedule remotely from a mobile device. As well as operated on Mac! Cmon guys!

October 2018

Gary from Genuine Car Care Center

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

12 Years with RO Writer

Pros

This product makes us money. Not only in grosses on sales, but on efficiencies. It makes ordering part very easy and you can compare competitors pricing.

Cons

Hard to learn, but the best product once you do learn it. The system does lock up from time to time, but easy to restart. Sometimes takes quite a while to get through to customer support.

September 2018

Jason from Pro Automotive

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

September 2018

Helpfull and easy

Pros

Lots of configurations to fit your needs. Electronic ordering parts and labor matrix help with profits.

Cons

Sometimes support can be slow, luckily we are usually able to work around most issues, Thankfully there are not many

September 2018

Jo from Crow's Garage, Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

September 2018

Efficient & effective automotive repair software

Pros

I like the speed with which I am able to determine availability for products and create repair order estimates. Find quite accurate.

Cons

At times will ask questions like 4wd vs 2wd, automatic vs standard shift but then will display both options on parts screen even after I have narrowed down the search.
I dislike that you have to get out of an estimate for any other work in rowriter- example I am estimating brakes on customers vehicle when receive call from another customer for an appointment- have to exit estimate in order to set appointment in scheduler- I am constantly having to go back into or restart estimates.
Also would like to be able to look at part pictures from the ro once on a ticket- with current system have to go back into smart jobs if I would like to reference picture again.

September 2018

Raakesh from NATIONAL BRAKE & MUFFLER

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

An Awesome Shop Management Program

The Support team at RO Writer are awesome. CSR respond to all our issues in a prompt manner. The Level 1 and 2 support staff can fix any issues we have in the same day. It happens on all software packages these days.

Pros

What we like about RO Writer is the ease of use and the ability to navigate through the Software. It is very user friendly even for new users. The Accounting side of RO Writer is a must for shops looking to increase their profitability, knowing where the Margins are is very important. Our CPA recommends it also as it is very powerful in that feature. The Support team is awesome.

Cons

Speed issues, but we are on an older version and soon moving to the newer 2.3 version. Sometimes the older version will run sluggish but our database has grown leaps and bounds over the last few years.

September 2018

Mickey from J.D.Newman, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

User friendly program!! Long time user of RO Writer

My sales and support reps are great and are ready to offer any advice or guidance needed to continue to improve our experience with RO Writer.

Pros

Very user friendly and great customer support- New user can use this software almost immediately without too many obstacles. Great and almost seamless integration to QuickBooks!!!!!

Cons

Some of the more technical parts of the program are not as easy to navigate through but with research through online help and training, etc. -It is a great program for any repair shop.

September 2018

Amy from Burton's Automotive

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Very helpful customer service

Customer support were very quick to respond to our issue which is very much appreciated!

Pros

Easy to Use- even for first time users
Customer Service is very Helpful
Quick Response Time

Cons

Unable to think of a con at this time!

September 2018

Joe from Leistung

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Excellent & professional!

From the sales rep Stan helping me out multiple times from one business to another and A.C. Moore being very active in making sure I was taken care of . Two thumbs up and will recommend this to any other shop

Pros

User friendly I can almost do anything from selling parts or looking at my inventory this is a go to for any shop

Cons

Needs more advertising for sure this will get better in time I’m sure . As for the accounting this isn’t very user friendly even after the training

September 2018

Windy from Four Star Village Auto Service

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

hard drive crash

great cust service and my customer rep was a great help too

Pros

ro writers customer service technitions where of great help finding us a usable backup so we could restore the system
worked as fast as possible

August 2018

Shawn from RPM TRUCK REPAIR

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Ro writer covers all your needs

I have used it for 5 years in both of my shops. As an owner I have the data I need even if I'm not at the shop. It has streamlined our flow 10 fold. Love it. Highly recommend it.

Pros

Reports are plentiful, repair orders are easy to read, ease of use, and has more than you will use for a shop. Easy to open and process repair orders. Ro touch is the bomb. Awesome product

Cons

Theres a lot of stuff to use. But sometimes it just takes time to decide wHt u need to use cor your situation to run your shop profitable and productive

August 2018

Steve from Peerless Automotive

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Where has RO Writer been?

The support staff work together well to get us what we need, at a price we can afford.

Pros

It does exactly what any of the newer generation shop software should be doing. We are no longer using the same software that our fathers used. With the newer technology in cars its nice to know that our shop software is keeping up.

Cons

The iTunes app could use some work. It improves all the time, but would like to see this improved...

August 2018

BRUCE from BLAKE'S AUTO SERVICE, INC.

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

RO WRITER IS A FANTASTIC PRODUCT.

love this product, WE USE IT ON 3 COMPUTERS IN MY SHOP AND ALL WORKS WELL. THE CUSTOMER SUPPORT IS DONE BY KNOLEGABLE PEOPLE IN THEIR FIELD. CONSTANTLY UPGRADING AND IMPROVING THE PRODUCT!

Pros

R O WRITER easy to use, great support. CAN CONNECT TO MULTIPLE SUPPLIERS FOR PART PRICING. KEEPS CUSTOMER DATA ORGANIZED AND IS EASY TO ACCESS .

Cons

none! THERE ARE NO CONS I'M APPLING ON LINE AND CHECKING FOR PRICES ON UPDATES AND IMPROVEMENTS. DIDNT KNOW ABOUT ALL OF THE BENNIFITS AVALIABLE TO US.