Shop Boss Pro Software

the programmer and owner is really great to deal with and is open to new ideas and works to implement them. Over all really great to deal with and always helps when we have issues.

Pros

How easy it is to use and train new people

Cons

with any type of software has the odd glitch but nothing major and always gets fixed right away

There are so many things we love about Shop Boss. Most importantly it is extremely user friendly. It takes time and money to train employees on software. If you can navigate around the internet, you can effectively use Shop Boss!

Pros

User friendly, ability to access online (nice for us to check in while on vacation), quality, constantly adding new features to keep up with the technological changes, excellent price point.
We also appreciate the customer service, often times the owner, Chris is the one to directly contact us to answer and questions we have or customize the software to fit our needs.
Shop Boss has excellent reports that give us an instant snap shot of where our business is financially at any given time.

Cons

None, if ever there is a concern it is addressed immediately!

Advice to Others

Hands down, the best software there is out there!

When we started with SBP nearly 3 years ago my crew didn't see the need to move from our carbon paper based tickets, hand written estimates, and "I think we need" inventories. After we fully implemented the software everyone couldn't believe the hundreds of steps it saved us each day, and the value of the historical data it provided us. Since we started our little shop has had over 16,000 repair orders. I cannot even imagine doing all this on paper again.

Pros

Ease of use, responsiveness to our needs for assistance or feature improvements.

Cons

I haven't had time to implement so many of the most powerful features yet.

Advice to Others

Try it, you'll love it.

I cant recommend this enough

Pros

runs on any web device
web based
no software to install
the support is amazing, problems are fixed immediately.
good EULA
I feel that my data is safe and customer information will not be sold or used by a 3rd party.

I was looking for a way to run the shop without using the Windows operating system. I realized that I wanted a web based program. Shop Boss Pro is THE answer! Feature rich, easy to use and learn. With the best customer support I have ever received from ANY company hands down. I use it on computers loaded with Ubuntu Linux, with ipads and one windows machine.
allows us to run the shop completely paperless, from vehicle intake to right before the invoice is printed, there is no paper.
accessible from any computer online.
Absolutely a 5 star system.
can be run on older computers, no server costs or the costs of constantly upgrading computers.
an absolute bargain!

Cons

honestly, none so far that the developer has not fixed within hours.

My needs were a little bit different because we are a fire truck repair shop, so Chris and the guys at shopboss made some changes specifically for us. I couldn't ask for a better customer support group. Thanks guys.

Pros

Very simple to use.
Outstanding customer support.
Very affordable.

Cons

None...ready for a shopboss app!

Very easy, and simple to use software. I came from a dealership that used "cause, concern, and correction" on there invoices. Shop boss brings that to the table. Very easy/simple layout. You type in your customers concerns, fill in the parts, type your story, and you're ready to print. We are a small shop that wanted simple and efficient software. No contracts, great customer support. Shop Boss will work with you and make any kind of changes you need, or want to add. To sum it up... shopboss is like an iphone compared to a blackberry. iphone's are simple, to the point, and easy to use. where blackberrys are crammed, and over loaded with pointless features.

Pros

Online based and can be accessed from anywhere, any computer, any smart phone.

Cons

none at this time

I would recommend shop boss pro to anyone with a repair shop, any size shop. it makes a hugh difference.

Pros

I have used several different programs and none of them compare to shop boss. this program has really made my business come together. the customer support is 110% above the rest as well.

Cons

i really don't have anything negative to say about shop boss. well, maybe I would like an quick estimate button and photos from all data

5 stars all the way

Pros

System works great for a small shop like mine.As my needs change Shop Boss has made changes for me.

Cons

none so far

If you have a small to medium shop and are looking for a simple and yet powerful tool to be able to manage your vehicle work flow and be able to access from anywhere anytime, it simply cannot be beat.

Pros

Very quick to get up and running. I was able to log in and instantly start entering customers, making invoices. The internet based log in is a huge plus as I can take paper work home and log in to finish up RO's.

I run a custom high performance BMW shop and had some unique needs and I was able to enter support requests and was amazed when within the hour I was called by the technical support team to review my needs and they where able to implement changes to the software immediately. When you can communicate directly with the software developer on call, that is a huge plus.

One feature I really enjoy is the ability to send my customers updates to their RO via email or text and even upload pictures with the invoice so customers can see exactly what is happening with their vehicle. For a shop that deals exclusively with custom workmanship, my customers really enjoy this feature.

Overall I have been very impressed by this software and for the small shop owner it works excellent.

Cons

This is basically a 'Front End' based software and does not really focus on financial management. To fully implement the financial side of things you will need to use Quick Books. At the same time this keeps it simple. Quick Books is also the most recognized small business financial management tool available, so the fact the software integrates with Quick Books is a plus.

Their have been some minor developmental issues, but as said above the tech support is awesome and they will generally resolve any issues on the fly within a short amount of time, sometimes within the hour.

Not really any cons to this software at all.

Buy this program! It's a great, responsive small business that is genuine in it's pursuit of customer satisfaction. They listen, implement user requested ideas, and are responsive to service request.

Pros

Ease of Use
Responsive Customer Service
Accessible from Remote Locations

Cons

Relies upon internet connectivity (which at times could be a problem)