Shop Boss

RATING:

4.45

(38)

About Shop Boss

Shop Boss Pro is cloud-based auto repair shop solution that helps auto shop owners with vehicle workflow management. The solution enables automotive repair shops to create customer invoices and manage vehicle repair history. Key features include a customer portal, repair tutorials and Digital Vehicle Inspection (DVI). The DVI feature allows auto shops to send photos, videos and technician comments to vehicle owners. The solution also enables users to scan Vehicle Identification Numbers (VIN) through a barcode scanner and search customer information along with vehicle details. Shop Boss Pro provides multiple-shop management features and enables multiple users to log into the system. Users can coordinate through a live chat feature. Other features include a cust...

Shop Boss Pricing

Pricing is per month with no contract term.

Starting price: 

$109.00 per month

Free trial: 

Available

Free version: 

Available

Appointments calendar view
Slide 1 of 5

Shop Boss Reviews

Overall Rating

4.45

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 38 reviews

Michael

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2021

User Friendly - Feature Heavy - Great Product

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.

Pros

The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.

Cons

There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.

Reasons for choosing Shop Boss

Price, user friendly, cost, setup/deployment time, training, and backend setup were all factors in this decision. Shopboss excelled at them all.

Reasons for switching to Shop Boss

ROWriter was charging a lot and moving to a web subscription service. Their technical support was atrocious and rigid. Their sales/account team was even worse as their turnover was so high we never actually knew who our account rep was. The software was stagnant and behind the times.

Erik

Company size: 11-50 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

October 2021

ShopBoss Review

Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult.

Pros

The Digital Inspections, and Texting/Emailing has really stepped up our game.

Cons

We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end.

Reasons for choosing Shop Boss

The Customer Support from ShopBoss when I Called, They basically moved in with me.

Reasons for switching to Shop Boss

They were Expensive, Expensive and Expensive. I didn't mind so much, but in order to get what you or others similar to you offer, they wanted even more!

Response from CSB Technologies Inc.

Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects.

Replied October 2021

julie

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

September 2021

pretty expensive for services used

i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary user due to it being so time consuming for my techs.

Pros

that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers.

Cons

features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones.

Reasons for switching to Shop Boss

we need more functions.

Response from CSB Technologies Inc.

Julie, thank you for the candid review. We'd like to help you work through Shop Boss more efficiently, so our customer success team will reach out and do a de-brief with you.

Replied October 2021

Matt

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2021

Stop wasting your time looking at other systems!

5 stars! Great software and great staff.

Pros

It just works! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn

Cons

Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor.

Reasons for choosing Shop Boss

Price and simplicity of the system.

Reasons for switching to Shop Boss

It was clunky, receipts looked terrible, support was trash, only one person could be in a ticket, crashed often, had to pay extra for additional user licenses, they always had improvements but you had to pay extra (bolt on)

Response from CSB Technologies Inc.

Excellent review and feedback on your selection process, Matt. Glad to see Shop Boss has met your needs and then some. Always trying to advance the product, which will include some UI updates. More to come!

Replied October 2021

John

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

September 2021

Solid

In the beginning it was the best I have used in 35 plus years. Lately they seems to be a lot of growing pains

Pros

Cloud Based and the ability to have custom reports made

Cons

The fact that they are falling away from being an individual and teaming up with others

Reasons for choosing Shop Boss

To be cloud based and to have the freedoms that SB offered, they were small and very friendly and customer oriented

Reasons for switching to Shop Boss

To be cloud based and to have the freedoms that SB offered

Response from CSB Technologies Inc.

Thank you for being a customer, John. We have some major releases coming in the next 2 weeks, including DVI and VIN Scanner, so let's make sure we connect to make sure you're seeing success.

Replied October 2021

Popular Shop Boss Comparisons