Overall rating
5.00 / 5 stars
Shop Methods Software
3 reviews [ 5.00 / 5 ]
Shop Methods is a cloud-based auto repair solution that helps auto service providers such as repair facilities, car detailers, car customization shops and more to manage their day-to-day business operations.
Shop Methods provides shop owners with tools to manage work order estimation, job tasks, invoices and customer communication. The solution’s API integration feature allows users to integrate the scheduling tool with existing user websites, and customers can schedule appointments and monitor the status of the work being done on their vehicles.
Shop Methods notifies service managers and technicians via text or email whenever an estimate or invoice status changes. Users are also provided with a central dashboard which helps them keep track of active orders, invoices and estimates along with the resource use.
Services are offered on a monthly subscription basis that includes support via phone, email and through an online helpdesk.
Invoice listings
Operations reports
Invoice
Text message update
Reporting
Supported Operating System(s):
3 Reviews of Shop Methods
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Showing 1 - 3 of 3 reviews
November 2018
Don from Black Diamond Motor Sports, LLC
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
November 2018
Great! Customer's Love the Customer Portal and Paying on Their Phone.
We really like the automation. The automatic emailing of invoices and receipts to the customer. The customer can also make their own appointments through the customer portal and the scheduler lets us view the shops capacity with a quick glance. The nice thing is, if it doesn't exactly do things the way you want, just ask, that functionality is probably coming soon.
Pros
It is cloud based. Very simple to use with few rules, but very detailed if you want to use those details. The automated interactive texting to customers is a great time save...keeps me off the phone. Online is good too, I can work from home. And I like the subscription on a month to month with no contract.
Cons
The inventory piece is a bit basic. Could use a few more reports, they have been adding them.
January 2018
Ronny from Limitless Automotive
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
January 2018
Very simple and inclusive shop management software with high versatility.
Great data management with super easy year end review visuals allowing for easy tax setup.
Pros
Customer support is very responsive. Any problems are patched within 24-48 hours, and even before the patch is applied, a solution is granted for the faulty case much sooner. It's an intuitive system with very clear navigation and great ease of use.
Cons
If anything were to be improved, it would be the implementation of a more colorful GUI.
January 2017
David from Highline Imports
Review Source: Capterra
Ease-of-use
5 of 5
Value for money
5 of 5
Customer support
5 of 5
Functionality
5 of 5
January 2017
Great software
Using Shop Methods in our dealership, our writers and technicians love it. Much easier to use than our previous system and support by their team is above and beyond anything else we've experienced from a third party provider. Highly recommend them.