Shop-Ware vs Shopmonkey

Shop-Ware has 100 reviews and a rating of 4.79 / 5 vs Shopmonkey which has 147 reviews and a rating of 4.88 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.79 / 5 (100)

4.88 / 5 (147)

Ease-of-Use

4.5 / 5

5.0 / 5

Value for Money

5.0 / 5

5.0 / 5

Customer Support

5.0 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 26, 2020

May 6, 2021

Pros/Cons

  • Pros

  • Shop-Ware is easy to learn, clean, collaborative, easy for clients to interact with and improves productivity. Love it!!!!

  • Shop-ware is very intuitive, easy to learn. The customers love the way they can interact with it, approve or decline repairs, post notes etc. Highly recommend!

  • Cons

  • If i have to put a con it would be the parts ordering system. (parts tech) It's not terrible but defiantly has bugs.

  • Learning to navigate through some features took some effort in the beginning. However, that’s probably more me and my lack of computer skills than Shop-Ware.

  • Pros

  • The software is very customizable. The customer service is lightning fast and cant be beat

  • I'v used ADP, R&R, Alldata, Mitchel, and others..........Shop Monkey is the best interface and work flow by far. We love it. Amazing customer support.

  • Cons

  • The software is missing some minor stuff but these guys keep updating it every day.

  • Not really a con, but I'd like the ability to edit user details such as the email without having to bother your support staff.

Pricing

Pricing Range

Product Demo & Screenshots

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos