Shop-Ware vs Tekmetric

RATING:

4.8

(159)

Shop-Ware has 159 reviews and a rating of 4.77 / 5 stars vs Tekmetric which has 97 reviews and a rating of 4.81 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (159)
4.8 (97)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
August 31, 2023
February 22, 2024
Pros/Cons
  • Pros

  • Love the adding vehicle features and searches. Love the ability to add repair pictures right to the invoice for the customer.
  • I really like how Shop-Ware is innovative and not like all the other SMS out there.
  • Cons

  • Our biggest problem with the software is the fact that you can not change labor dollars without changing labor times. The second biggest problem is only showing one phone number on screen.
  • Lack of reporting, inventory control and transferring, lack of permissions for larger shops.
Read all user reviews
  • Pros

  • After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic.
  • The DVI and texting inspections and estimates, all for one low price. As a bonus I feel lucky that the product gets updated almost daily was not expecting that.
  • Cons

  • Lacks MANY MANY basic features, i.e., old employees have to be deleted (losing old employee's address, phone number, hire & term date. Cannot post a credit for a customer.
  • If I had one complaint it would be the inability to customize certain aspects of the program.
Read all user reviews
Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos