I am a frothing at the mouth avid fanatic of this software. I've literally kicked a rival company out of my shop because I told him, we are lifers. I genuinely feel like the team there care about our business and really want the best, from [SENSITIVE CONTENT] and my boys [SENSITIVE CONTENT] at Tech Support. I cannot believe we ever managed with Mitchell. I've sung my praises for this software to everyone in my 20 group and all of my friends in the industry. Its slick, it's modern, and it works. And it keeps working because they keep tweaking it and LISTENING to their users. Other companies in other industries should take notice!

I love how easy this is to use. There's a learning curve, but after you learn, it's easy. I love that they have weekly trainings so I can learn what new features came out. I feel that there is support in place, I never feel alone. When I utilize the tech support I am grateful that they are stateside and speak clear and perfect English. They are always so helpful too and I feel like they are my friends. I lovingly call them my NerdHerd and contact them anytime I have a question or need a quick reminder on how to do something. I've never felt talked down to, I've never felt rushed or ignored when I needed help. Having this software really gave us a great view on where our weaknesses were so we could address them. The reports are the most robust I've seen! I feel like we know everything about our business. We are on track to meet some serious goals and I feel like this software was the last piece of the puzzle we needed to really get where we want to be.

The hardest part of this software was learning this software. I'm highly skilled in the computer area and I struggled a little in the first week. After 4 weeks I had the complete hang of it (or so I thought) then I did a training session and learned way more! Switching from Mitchell to Shop4d was difficult but so worth it!! I'd never go back.

Completely Satisfied.

Shop4d is game changing. It is like drafting the number one pick for a struggling team. It provides organization, transparency and profit management in one package. It also includes full CRM capabilities, as well as the tools to set targets, monitor progress and learn how to affect the most critical key performance indicators. It was easy to integrate into our shop because the Shop4d technical support and onboarding teams are well-trained and prompt in all that they do. Simply put: Shop4d is the full package for auto repair business management.

I once believed Shop4d to be expensive. Compared to some point of sale programs for auto repair, it has the highest cost. Now I believe that using another management program will cost your company more than the monthly subscription to Shop4d: Shop4d will find you money to make. I wish that there was a website integration feature so that the program synchronized with a company website planner where clients could reserve appointments online. Management would monitor the calendar to approve, deny or change appointments based on availability. It would certainly eliminate data entry on my end when clients send email appointment requests and ultimate save time.

I started as an APM RPM Toolkit customer. The knowledge and monitoring was so critical. Learning what numbers made a difference to success. I was fortunate to have found the courage to not be scared and learn things that I can do better. When Shop 4D was released, it was a no brained for me. After seeing what monitoring did, to be able to implement real time monitoring and be able to make changes he literally turned my business into a business. The 4D team has the most amazing in house tech support. I don’t know where my business would be but I guarantee it wouldn’t be where it is. It is life changing and I’m grateful every day for the opportunities that have come my way. Shop4D is an opportunity to shortcut the road to success. To have all of the business data, customer data and employee data all in one easy to navigate limitlessly functional and loaded with more features that are actually needed in this line of business is unlike any other that I’ve seen. Don’t be sold by imitations and inferior sales tactics. Go for the win!

The layout and the process really make business efficient and, for lack of a better word, easier for all!

I can’t think of any at the moment. It’s a hard question to ask when you love it all so much.

Overall Shop4D has changed our lives, not just mine, it has change all of us. Our Shop is a better place to work, our customers get a better finished product, Shop4D support is by far the best support in the world. WE have never ask for help and not had a return in less that 5 minutes with resolution every time, Our overall experience is AWESOME!!

We previously used five different sources of software to manage our business, and then it was a labor to coordinate the information. Shop4D does all that we were doing plus much more and it is all sync'd and coordinated every single day. That gives us the ability to manage our efforts and direct them to improvement, which we do daily with all workers and staff. It has made a huge difference.

It would be nice to be able to toggle repair order to an estimate, we can change from the estimate to a repair. When I find something I do not like, I suggest an improvement to the development team and so far in the last four years of use, they have made changes and repairs to my requests.

From the people to the software... all of it is top notch.

There are so many features it would be impossible to list them all. This software was designed by shop operators. It's extremely impressive. The transition was very smooth from our old POS.

Give me time to try to come up with one.

I love shop 4D, the company is great, lead by great people. They offer everything from shop management, to marketing, to coaching. We made the switch a few years ago and have not looked back!

1. Workflow management. The RO has multiple stages that it flows through so everyone knows where the Vehicle and repair is at at all times. The technicians individual pages are laid out in an easy to use and understand way so they know what needs to be looked at, what is waiting on parts or waiting on an approval from the customer, and what is ready for repair. As soon as they mark it complete it shows up as ready to roll on the service writer screen so we know it is ready to call for payment and pick up. 2. Estimation. Has multiple labor rate guides built in to the program so the technician can see what times are required and choose the best labor operation, they can even choose which parts they want so they get the correct part the 1st time everytime! 3. Parts look up. Can get all of your top suppliers (oem & aftermarket) loaded in the the program so you can compare pricing at a glance to see who can get it quickest and at the best price for you and your customer 4. Reviews. built in Google review request button so you can send a link to your customer right away 5. No more paper storage. The system is cloud based so you no longer need to keep hard copies of paperwork because we capture a signature digitally for pickup and it saves right to the Repair Order. You can even send invoicing and payment request through the program so that the customer can pay online just in case they cannot make it in for in person pickup. 6. IT support. Usually respond within minutes online!

At the moment nothing! Everything works great, if there is ever an issue their IT support team is on it immediately via the chat function built right in to the program. No need to call and wait on hold, they are so responsive it is amazing!

The reason I say this is the best tool we have put in the shop is we have grown immensely. We see the possibility of much more growth! By cutting out and eliminating steps of hang up and confusion (Shop4d does this) we can focus on what we do best, fixing cars. I felt we were at the top of our growth before moving to Shop4d, we have almost doubled our sales since the move. On top of that I have struggled to find experienced staff, so I have brought in green advisors and techs to run though the training process. We quickly bring the new hires up to speed and they can learn how to be really good at what they do. The weekly training and the built in training is amazing!

I love the program because it has been the best tool (investment) I have made. There is not a better tool that I have purchased to get this rate of return (ROI) on this than anything else I have purchased! The techs love the ability to cut down there required steps, and the data that they can quickly reach. The advisors are able to quickly fix problems, source parts and communicate, resulting in better sales! The techs are getting more work done which means they are making more money! Also the tech support from shop4d is amazing, when we have a problem they are on it immediately and have it fixed!

I do not have complaints. We have helped make this software better as have other users. We may make suggestions and they listen and come up with great ways to cut out steps and make the program better for all users! Also if we ask a question or have an issue they will improve on that to develop a better way of doing it, many times with out needing to ask.

Efficiency! Efficiency! Efficiency! Each employee is simply able to do more because of Shop 4D. EVERYTHING is in the program. My techs spend less time with all of the tasks that are not wrenching on cars. You know, wrenching on cars, the time we get paid for! My writers fly through estimates. I watch in awe of how quickly an estimate is written now. Digital inspections not only greatly increase the customers understanding and approvals, but they also lower our liability. I only wish I would have made the change years ago! One more thing. very important. With Shop4D, I feel like I am a part of something. Might sound cheesy, but it truly is a family.

We are all creatures of habit. I did not want to change a system I had been using for decades. However, Shop4D has been a game changer for my business. The Shop4D made the change over easy. Any time we had questions they were answered immediately. It took little time for my employees to find their way through a very friendly system. So I would say what I like best is how easily Shop4D and the team made the transition. It was my biggest concern and it was erased. The other thing I will say that I like the most is how it is constantly improving and getting better. Our ideas are listened to and feature are built based off of that. It is really cool to be a part of.

Well, I had to think a minute hear. I hate to be a downer here but...… I really hate the taxes I have been having to pay since making the change. I mean I have multiplied the taxes several times and it really is painful. Of course the profits are good. But taxes! Dang!

Wanted an all in one solution. Tried them all. This was the most complete package.

The whole overall package is very well thought and laid out. The support from the shop4d team is the best I have experienced from a software vendor. They actually listen and you can tell there passionate about what they do. The whole team goes above and beyond. They truly care and go the extra mile as they want to see there clients succeed. There live training is every week and they don’t rush through it. They will stay until everyone is satisfied and every question is answered. I highly recommend any serious shop owner take a look. I don’t think you will be disappointed.

That it can’t fix the cars for me. The price is a little high but only because I’m Canadian and our dollar is low.

I believe the parts locator is the best. Communication through shop4d has improved Communication within the shop and customers are informed.

I've never seen a software program like Shop4D. I've used many in my 35 years in the business. I like the ease and the capability of finding parts fast. The ease of all information contained within the Shop4D system. BAsically whenever there were issues they are handled right away. The support team is grat and has [SENSITIVE CONTENT] to have by just a message built in the program. I've seen my sales skyrocket with the use of Shop4D.

We introduced the new program and once we learned the system and had any suggestions they were implemented.

I have never in my adult life been surrounded by such a POSITIVE AND HELPFUL group of individuals in my life - The entire Team at Shop 4D is there to make sure your business grows. It is the complete platform - TRAINING, PODCASTS, WORK FLOW, SHOP MANAGEMENT, PROFIT MARGINS, EFFICIENCY MONITORS - ABSOLUTELY EVERYTHING - ALSO SOLUTIONS TO SOLVE PROFIT/LOSS

Ease of use and tech support is ABSOLUTELY INCREDIBLE!

NONE - only problems we have experienced have been with Repair Link and Epicor - repair information platform is different but you just have to learn to navigate it as with any new program

Amazing! Whenever I have a question, I ask the customer service and they respond within minutes and are super friendly and knowledgeable.

The entire program is outstanding. It has changed my life and my employee's lives. I find my self bored at times now with how efficient the program has made me. This program has saved me hours a day from the "old school" way of doing things, no more staying late to finish invoices. I was nervous to make the switch to shop4d but I wish I had done it sooner.

Can not find one flaw with the program.