# Shopmonkey Software Reviews, Demo & Pricing - 2026 > Review of Shopmonkey Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/auto-repair/shopmonkey-profile --- [Home](https://www.softwareadvice.com/) / [Auto Body Software](https://www.softwareadvice.com/retail/auto-parts-store-software-comparison/) / Shopmonkey Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/)[Alternatives](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/alternatives/) # Shopmonkey 2026: Benefits, Features & Pricing Wondering if Shopmonkey is right for your organization? Our Auto Body Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Shopmonkey 4.6 [(265)](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/) Pricing Starting at $199.00 per month ### About Shopmonkey Shopmonkey is a dependable, cloud-based management solution purpose-built for automotive repair shops and heavy-duty truck centers. This integrated platform modernizes operations and drives growth by streamlining unique shop workflows, enhancing customer interactions, and managing core challenges like appointments, inventory, and customer relationships. The user-friendly interface supports quick adaptation. Core capabilities include: Integrated messaging to reduce friction. Rapid estimate/invoice creation and secure payment processing (online/in person, Buy Now, Pay Later). Digital Inspections, essential for increasing Average Repair Order (ARO) and building customer trust via detailed reports. QuickBooks connection. For heavy-duty repairs, Shopmonkey boosts technician productivity, speeds up payment via digital communication and automated invoicing, letting owner-operators get back to work faster. Multi-location shops can standardize operations, share data & reports across locations. Wondering if Shopmonkey is right for your organization? Our Auto Body Software selection experts can help you in 15 minutes or less. ## Shopmonkey User Interface ## Popular Shopmonkey Alternatives Main Product Shopmonkey 4.6 [(265)](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.51Value for money - 4.62Customer support - 4.49Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [ARI](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/) 4.6 [(660)](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.67Value for money - 4.59Customer support - 4.54Functionality Pricing Starting at $39.99 per month Get Price Alternative Product [AutoLeap](https://www.softwareadvice.com/auto-repair/autoleap-profile/) 4.8 [(744)](https://www.softwareadvice.com/auto-repair/autoleap-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.72Value for money - 4.89Customer support - 4.76Functionality Pricing Starting at $179.00 per month Get Price Alternative Product [AutoRepair Cloud](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/) 4.9 [(163)](https://www.softwareadvice.com/auto-repair/autorepair-cloud-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.94Value for money - 4.66Customer support - 4.89Functionality Pricing Starting at $59.99 per month Get Price Alternative Product [NAPA TRACS](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/) 4.2 [(262)](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/reviews/) Ratings Breakdown - 4.11Ease of use - 4.23Value for money - 4.39Customer support - 4.10Functionality Pricing Starting at $109.00 per month Get Price Alternative Product [Autorox](https://www.softwareadvice.com/accounting/autorox-profile/) 4.8 [(63)](https://www.softwareadvice.com/accounting/autorox-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.75Value for money - 4.81Customer support - 4.83Functionality Pricing Starting at $899.00 per year Get Price ## Shopmonkey Pricing and Plans Starting price: $199.00 per month Free Trial Free Version Basic Monkey $199.00 flat rate, per month Plan includes: - Unlimited Quotes & Invoices - Two-way SMS & Email - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering - Mobile Apps for Techs - CARFAX Integration - RepairLink Integration Clever Monkey $324.00 flat rate, per month Plan includes: - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - E-Signatures\* - Unlimited Quotes & Invoices - Reports - Shop Workflow - Integrated Payments - Parts Lookup & Ordering Read More Genius Monkey $475.00 flat rate, per month Plan includes: - Labor Guides - Diagrams & Procedures\* - Tire Ordering - Vehicle Lookup - Lowest Payments Rates - Digital Vehicle Inspections - Time Clocks - Inventory Management - Customizable Workflow - QuickBooks Integration Read More Multi-Shop Pricing available upon request Plan includes: - Cross-Shop Reports & Insights - Real-Time Data Streaming - Central Controls & Permissions - Standardized Services, Pricing, Inventory & More - Integrated Payments Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Shopmonkey Features - Popular features found in Auto Body Billing & Invoicing Customer Database Labor Rates Parts Management Quotes/Estimates VIN Decoder - More features of Shopmonkey Accounting Activity Dashboard Alerts/Notifications API Appointment Management Appointment Scheduling Communication Management CRM Customer History Data Import/Export Employee Scheduling Estimating Inspection Management Inventory Control Inventory Management Job Tracking Labor Cost Reporting Maintenance Scheduling Multi-Location Order Management Performance Metrics Point of Sale (POS) Progress Tracking Purchase Order Management Reminders Repair Tracking Reporting & Statistics Scheduling Service History Third-Party Integrations Time Tracking User Management VIN Lookup Workflow Management Work Order Management ## Shopmonkey Integrations QuickBooks Online Integration rated 4.2 from 24 reviews QuickBooks Online Advanced Integration rated undefined from -1 review PartsTech Integration rated undefined from -1 review QuickBooks Desktop Integration rated undefined from -1 review ## Shopmonkey User Reviews Overall Rating 4.6 Ratings Breakdown 5 78% 4 12% 3 4% 2 2% 1 3% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 Sean C. Verified reviewer Automotive 2-10 employees Used daily for less than 6 months Review source Reviewed January 2026 Easy to use shop management 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is great, I usually have a learning curve with new shop management systems, but ShopMonkey was fairly easy to implement Cons: Not any complaints really. The quoting system could be a little more streamlined but good overall! No Vendor Response Great to hear from you Sean and thank you for this review! We are glad Shopmonkey is helping you and your team. Replied March 2026 Read More RA Rania A. Verified reviewer Automotive 2-10 employees Used daily for less than 6 months Review source Reviewed September 2025 Try it out, why not 4 Great, if you work it properly. If not, don't expect much help from them. It's intuitive, but there is opportunity for many errors if you don't operate the software properly. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Shopmonkey does a great job of making the workflow easier to manage. It's very intuitive, and the guys at the shop enjoy using it. The team that onboarded us gave us full confidence that they would help us merge it with QuickBooks seamlessly. Cons: The merge has had some hiccups. The team did not have the foresight to start the invoice numbers in SM at a different number than the invoices in QB, so we had a big mess the first month of performance. Also, the team has to actually push through the workforce for it to work properly, which doesn't always happen, so again, more hiccups with QBO. It is hard getting someone on their QB knowledge team to help with issues. Reasons for switching to Shopmonkey It was highly recommended by guys in my shop who had used SM before. Read More AP Alissa P. Verified reviewer Transportation/ Trucking/ Railroad 2-10 employees Used daily for less than 6 months Review source Reviewed April 2026 All-in-One Shop Management with Strong Features 4 Overall, my experience with Shopmonkey has been positive. It’s a helpful tool for managing operations and staying organized, though there is some room for improvement in usability and stability. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like how it combines scheduling, invoicing, and business management into one platform. It makes running daily operations much more organized and efficient. Cons: The system can have occasional glitches, and some features could be more intuitive or easier to navigate. Vendor Response Thanks for the thoughtful feedback, Alissa. We're glad Shopmonkey is helping keep your daily operations organized and running smoothly. That's exactly what we set out to build. We hear you on the concerns you mentioned. Usability and platform stability are areas we take seriously, and your input helps us keep improving. If you run into specific issues, our support team wants to hear about them directly. Reach out at support@shopmonkey.io or call 408-351-9991 and we'll make sure your concerns get the attention they deserve. Replied April 2026 Read More AH Amanda H. Verified reviewer Automotive 11-50 employees Used daily for more than 2 years Review source Reviewed August 2025 Version 2.0 ruin the functionality 1 Previously, I would have said this program has some issues, but it gets the job done, and it's fairly easy to use. Now, I would suggest that anyone looking for an invoicing program to choose anything else. The convoluted processes and programming are just not worth the cost. Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: Shopmonkey version 1.0 was very functional. It wasn't perfect, but it was as intuitive as I think invoicing could be. The features made a number of tasks, like running reports or processing payments, decently quick. Cons: Since we've been forced to update it has been a nightmare. So many features have been removed, it's almost not functional for our business. We would prefer to switch programs, but we have just over 5 years' worth of data essentially stuck in the program. We used to have a direct contact to help us with questions/concerns. Now, we can't get those same people to reply to our texts or emails, and the front-line customer service can't help with much more than "Did you turn it off and back on again?" Reasons for choosing Shopmonkey We ended up choosing Shopmonkey because it was more cost efficient and it offered many of the same features. Reasons for switching to Shopmonkey We switched in early 2020 to ShopMonkey because it offered, at that time, features such as adding photos that QuickBooks didn't offer in a truely functional way Read More VB Vanessa B. Verified reviewer Automotive 2-10 employees Used weekly for less than 12 months Review source Reviewed April 2026 Strong Performance with Compliance Concerns 4 ShopMinKey offers a seamless and user-friendly shopping experience, making it easy to find and purchase products quickly. It provides a wide range of high-quality items, ensuring customers have plenty of options to choose from. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Value for money, invoice management, business management, customer support, report and tax, security Cons: I don’t like the fact that it is editable, as this can lead to compliance issues. This flexibility may create risks related to data integrity and trust. Read More BG Bruce G. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed August 2025 Customer service is a JOKE.... no fixes provided for basic/easy to solve issues. 1 Let me put it like this.... they are getting a 1 star rating because I don't have the option to give them a zero. One rep doesn't spout the same info as the next...it's like the right hand doesn't know what the left hand is doing... I don't think they really know what they're doing it seems.... maybe they need more training so that everyone gives out info that matches. They apparently have no concept of customer service and "continuity"... just got a call from \[sensitive content hidden\] when I was "told" that \[sensitive content hidden\] was my account manager....I already had an in depth conversation with \[sensitive content hidden\] and I explained to \[sensitive content hidden\] that I would prefer to deal with \[sensitive content hidden\] because I don't have the time to re-explain to her all of the things I already previously explained to \[sensitive content hidden\]. RUN FROM THIS COMPANY AND FIND SOMETHING BETTER !!! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Their initial version...version 2.0....horrible.... Do your due diligence and look at other software options... which is what I'm about to do as soon as I finish writing this review..... Cons: I liked Shopmonkey 1.0 version...the design team for version 2.0 took a very snooth easy to use software and made it much harder to use and requires more keystrokes and mouse usage for functionality..... FAIL... their tech support customer service is SLOW to respond and ineffective when it comes to providing resolutions.... My first conversation with them after the MANDATORY upgrade where I listed no less then 10 problems or glitches that I noticed within the first day of usage of the 2.0 version has apparently fallen on deaf ears and not a single concern of mine has been addressed or rectified in any way. Reasons for switching to Shopmonkey increased functionality and ease of use initially with the 1.0 version..... 2.0 is horrible and has been a "regression" in functionality and ease of use in my opinion as the shop owner and primary user of the software. Read More KH Kevin H. Verified reviewer Automotive 2-10 employees Used daily for less than 2 years Review source Reviewed May 2025 DO NOT USE SHOP MONKEY! IT IS A DISASTER FOR YOUR BUSINESS! WISH I COULD GIVE ZERO STARS! 1 Version 1.0 was usable but 2.0 is an absolute disaster. Save your money, this product was written by a toddler with an etch a sketch. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: There are no pros. This 2.0 is absolute trash. I wish I could give you 0 stars because this thing is horrible. PLEASE PLEASE do not waste your money on this failure of a software. I've gone to using handwritten tickets instead of using this crappy software until I can find a good replacement. Cons: Everything. Constant bugs, constant problems. Customer support is non existent. Reports aren't accurate, sales reports aren't accurate. Inventory isn't accurate. Adding new inventory is frustrating, complicated, not user friendly and cannot be edited without starting completely over on an inventory item. Avoid this trashy company. Reasons for choosing Shopmonkey A stupid moment of complete stupidity when killing myself would have been better than using this stupid shopmonkey Read More SL Spikes L. Verified reviewer Automotive 2-10 employees Used daily for more than 2 years Review source Reviewed June 2025 Dont walk run 1 This software has cost us thousands in its lack of efficiency, do your research and go elsewhere, cant even reccomend another place it will have to be what directly coorelates with your business Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 1 Functionality Pros: Very little pros about this software to be honest, Its great until you realize how much its lacking and horrendous client support Cons: Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything Reasons for switching to Shopmonkey Sales tax errors they were taxing us off estimated amount not spent amount Read More Jw Josh w. Verified reviewer Automotive 2-10 employees Used daily for less than 2 years Review source Reviewed March 2025 Was good but not now 2 Started off good and than just keeps getting worse have asked to cancel for 2 months now ans still not canceled and they have charged a old card thats not on the account anymore for a subscription i canceled and of course cant get a hold of anyone . Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: The customer interaction part or the software is good Cons: The software has quite a few holes in it, and when you have a issue good luck getting help! Reasons for choosing Shopmonkey Cheaper option at the time witch was important as i was just starting out Read More CS Cherif S. Verified reviewer Sports 2-10 employees Used daily for less than 2 years Review source Reviewed March 2026 My Experience with Shopmonkey 5 My overall experience with this tool has been exceptionally great. It has seamless features that helps us fix issues with efficiency.The dashboard is intuitive and very easy to use. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime. The tool has great reporting and analytic capability which helps in diagnosing devices bugs thus enabling us to fix issues on time. Cons: Shopmonkey has been an exceptional tool for us, it has great features that helps ensure our devices are in shape 24/7. I do not have any dislikes. Vendor Response Thank you for your feedback, Cherif! We are glad that Shopmonkey is making workflows and reporting easier for your team. And when you do need extra help, our customer support team works very hard to make sure you're taken care of ASAP. Thanks again! Replied March 2026 Read More Showing 1 - 10 of 265 Reviews [See All Reviews](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/reviews/) ## Shopmonkey Popular Comparisons [ARI vs Shopmonkey](https://www.softwareadvice.com/auto-repair/ari-auto-repair-invoices-profile/vs/shopmonkey/)[AutoLeap vs Shopmonkey](https://www.softwareadvice.com/auto-repair/autoleap-profile/vs/shopmonkey/)[NAPA TRACS vs Shopmonkey](https://www.softwareadvice.com/auto-repair/napa-tracs-profile/vs/shopmonkey/)[Shop Boss vs Shopmonkey](https://www.softwareadvice.com/auto-repair/shop-boss-pro-profile/vs/shopmonkey/)[RO Writer vs Shopmonkey](https://www.softwareadvice.com/auto-repair/ro-writer-profile/vs/shopmonkey/)[Tekmetric vs Shopmonkey](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/vs/tekmetric/)[Shop-Ware vs Shopmonkey](https://www.softwareadvice.com/auto-repair/shop-ware-profile/vs/shopmonkey/)[Fullbay vs Shopmonkey](https://www.softwareadvice.com/cmms/fullbay-maintenance-profile/vs/shopmonkey/)[AutoVitals vs Shopmonkey](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/vs/the-digital-shop/)[CCC ONE vs Shopmonkey](https://www.softwareadvice.com/auto-repair/ccc-one-total-repair-platform-profile/vs/shopmonkey/) [Compare All Alternatives](https://www.softwareadvice.com/auto-repair/shopmonkey-profile/alternatives/) ## Other Top Recommended Auto Body Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (575) Recently recommended **79** times [Stax](https://www.softwareadvice.com/retail/stax-profile/) **4.1** (130) Recently recommended **63** times [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2045) Recently recommended **13** times [DaySmart Appointments](https://www.softwareadvice.com/scm/appointmentplus-profile/) **4.1** (194) Recently recommended **9** times Stuck Between Options? Our experts can help you compare Shopmonkey with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice