SI Auto Pro Software


 

SI Auto Pro is a cloud-based and on-premise auto shop management solution that serves small and midsize businesses in the automotive industry. Core features include auto-care management, contact automation, work order management, content management, and marketing automation.

The software keeps track of the part- and fluid-replacement cycles of vehicles entered into the system based on their service history. This information can be used to send marketing materials and automatic service reminders to customers.

Existing customer contact information can be imported into SI Auto Pro, and the software can integrate with other shop management systems. Parts and materials used are logged using a point of sale history feature.

The software also offers integration with social media sites, reviews and customer relationship management systems. It is available with monthly subscription pricing. Customer support is provided over the phone, through live chat and training articles.

 

SI Auto Pro - Upcoming service
 
  • SI Auto Pro - Upcoming service
    Upcoming service
  • SI Auto Pro - Service Reminders
    Service Reminders
Supported Operating System(s):
Web browser (OS agnostic)

10 Reviews of SI Auto Pro

Showing 1-10 of 10

 

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Rick from Meyerland Service Station
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Great customer service team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the automation of the program, the available customization and the customer service parts of the program are excellent

Cons

not enough automatic feedback from the service Intelligence dashboard, it shouldn't be difficult for SI to send emails showing updates

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2017

June 2017

 

Hi Rick,

Thanks for your review. It's been a privilege to work with you shop.

We're currently developing version 10 and we will take your notes to heart about emailing you regular reports. However, much of that stats you want are in the dashboard. We will reach out to you soon see see what kind of email reports you would like and see if we can get them built into version 10. Thanks

 

brian from Emerald Automotive LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Horrable Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its a customer retention program that has mileage tracking and seems to be very indepth on that asspect.

Cons

The owner made us promises he could not keep and talk us into getting the program before they were able to link with our invoicing software. Our 30 Day Trial Ended up with not even an explanation. if you try to cancel they will talk and talk and talk until you decide its easier to just hang up and deal with it. as for the program, not sure it is all that great as we where unable to utilize its full features. I would just stay away.

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2017

June 2017

 

I am sorry that we had to part on bad terms. We have been in business for 17 years, including 5 years as Snap-On/Mitchell1 partners with wide distribution. We have made it this far without making enemies because of our easy cancellation policy. We are careful to never trap shops into extended contracts, if for any reason our services do not work for them.

Our written and published policy is a 30-day trial before committing to the yearly subscription. You were given a full month to cancel the service but you opted not to. We do not charge a setup fee, but we require that you honor a full yearly subscription.

We always look how we can learn from experiences like this and hope that one day we can look past this and work together again.

 

Fred from Miles Auto Servcie
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Fantastic service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This service is NOT a bill to pay every month. SI is a direct investment into my business though the many campaigns I can run to put dollars in my pocket. SI lets me pinpoint the customers specifically in need of the service I'm promoting. This stops the waste in little advertizing budgets. I can get more from every campaign instead of using costly shotgun style blanket campaigns.

Cons

There is not much I can say to the negative side. The only thing that comes to mind was the way I use my own management system did not match up to the way Service Intelligence curated the information. This severely limited the features I was able to use in SI. However after some time spent with the service staff they were able to re-code their program to fit my needs perfectly

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2017

June 2017

 

Hi Fred,

Thanks for the great review. We have enjoyed working with your shop the last few years and making the program work better for you from your valuable feedback! Keep up the great work in your shop!

 

Tyler from Garrett Tire and Auto Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Still the Best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been with eServiceIntelligenceCRM since there were doing CRM for Mitchell years and years ago. eServiceIntelligenceCRM has continuously outpaced the competition and keeps making their product better every year. I tried out Mitchell's new CRM for several months a few years ago (as soon as I switched my customers started complaining that they weren't getting their service reminders anymore or that they were inaccurate) and I came right back to eServiceIntelligenceCRM because it is the better product. I have looked at DemandForce and multiple others and they just can't do what eServiceIntelligenceCRM does. If you want the best, go with eServiceIntelligenceCRM.

Pros

Accuracy, controlling the targeted marketing campaigns

Cons

Does not have customer portal where customers can log in and see their service history, need more graphic options for campaigns, wish it would print the reports for customers as soon as I start a repair order

Advice to Others

Use the targeted marketing campaigns, they work

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: December 2016

December 2016

 

Hi Tyler,

Thank you so much for your review. We are glad to have you back as a customer after you toured others, realizing accuracy and predictive maintenance is what vehicle owners want.

I want to address your "cons" as you brought up some very good points!

Custom Graphics: We are working on this for the future version next year. In the mean time we have come up with a few solutions.

A. You can create any filter of your customer database and export it as a CSV file. That way if you use other programs like MailChimp or Constant Contact you can import that specific list and use their flexible email editors.

B. Our email templates are html. You can create your own html templates and put them in the right directory, and we can send those out through our automated schedule.

AUTO PRINT REPORTS:
This is great feature shops have been asking for, and as of now we are BETA testing it with shops . Let me know if you want to BETA test this feature with us.

Thanks

 

James from The Wrench House
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall wonderful. This software cuts customer follow up time in half. Customers leave knowing we will be in touch and the status of their vehicle.

Pros

Very user friendly and visually appealing

Cons

It has a few glitches- sometimes the automation can be unreliable so you do have to follow up and make certain things are happening the way you want them to. This is easily overlooked as the technical support team is very responsive and often delivers same day fixes.

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: July 2016

July 2016

 

Thank you for the review James. It has been a pleasure working with your shop and look forward to working with you for many years.

We firmly believe that there is no substitute for using your customers service history to properly track and age parts, lubricants and fluids based on how many miles they drive per day. This offers the most accurate consulting you can give a vehicle owner.

To accomplish this kind of detailed reporting we dig much deeper into your service records than any other marketing company or CRM on the market, and have done so for over 15 years.

The main reason why we offer hands on support, training and are quick to fix some of the issues you have experienced is because each management system we work with offers different challenges on how we work with it's database.

Long story short, we do not take the easy path when it comes to communicating the service needs to your customers. It requires more support, but your customers will love you for it!

 

David from Los Gatos Auto Service Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

David Hernandez President of Los Gatos Auto Service inc

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Service was very friendly and works with you. Multiple training systems. There on hands training was enough to get you started. Quick return phone calls when we didn't understand parts of software. After installation we were running the software the same day.

Pros

Looking for sales tools for my automotive shop. Found SI and loving missed sales opportunities.
Works with multiple platforms. Easy to use software. Positive Customer response of product.
Easy sales increase with repair orders.

Cons

That I didn't know sooner.

Advice to Others

Would love a scheduling software to control work flow.

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2016

June 2016

 

Thank you so much for your review Dave. I have enjoyed working with your positive team as we implemented the software and training. You clearly understood that putting the customer first is what leads to increase sales and revenue. Glad we are a part of that process for you.

 

Phil from KEAN Auto Services

June 2016

June 2016

software is very good

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

customer service has been excellent getting our management system integrated

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2016

June 2016

 

Hey Phil, Thank you for taking the time to give us a review. We have enjoyed working with your shop.

 

Jack from Ok Tire Auto Service

June 2016

June 2016

System works as it should. Very good for service advisors

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Software integrates with our system very well. Keeps accurate information about each customers vehicles. Increases customer satisfaction and also it increases their confidence in us. Also very good for the service advisors to facilitate maintenance sales

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2016

June 2016

 

Thank you for your review Jack. We have enjoyed working with your shop for over 4 years now. As always, call or email us any time you have questions.

 

Paul from Paul's Automotive North

June 2016

June 2016

Excellent sales tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have used Service Intelligence for years now. It has been my experience that the customers love to see there entire history in an to read format that shows them where they stand with the maintenance of their car. This knowledge helps them to feel like an active participant in their own vehicle's servicing without having to feel dependent on their service adviser's sole opinion. I have found this helps drives sales. The customer have even come to me asking for different services without us even making a call. The secondary benefit to me is the technicians save time checking over a car if they can see certain thing have been done recently. They don't waste time checking those items.

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2016

June 2016

 

Hi Paul,

Thank you for such a great review. We have really enjoyed working with your shop and how easily you adopted the practice of using our Point Of Sale at the front counter and handing your customers the reports. Something so simple can have such an impact for the customer and your sales.

 

Shawn from Holland Car Care

June 2016

June 2016

Fantastic

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

System helps a busy shop like ours be on top of marketing internally to our customers, as well as helping with Point of Sale when car is in the shop. Very pleased with product.

Review Source: Capterra

  Response: eAutoClub,  eAutoClub, Inc.

Date: June 2016

June 2016

 

Hi Shawn, Thank you so much for your review. We definitely enjoy working with your shop and it's unique needs. You challenge us to be the best we can and we thank you for that.

Your willingness to adopt new technology that designed to provide the customers with the best experience possible when it comes to vehicle repair and maintenance puts you light years ahead of the competition and will prove to be your path to success. I look forward to our continued relationship for years to come.