Responsive. I can get help when I need it and get attention to a requested change.

TekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening.

Reporting is good but it could be improved with additional access to information.

AWESOME

EASE OF USE. INTEGRATION WITH OTHER APPS.

CUSTOMER HISTORY IS NOT SHARABLE WITH MULTIPLE LOCATIONS

Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell.

Texting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed.

The labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense.

Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner.

The only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us.

We went online with the software and never did the training, it is so intuitive we didn't need to. That's huge. Our customers Rave about it, our employees love it too. The customer support is unmatched as well. Any questions or issues are responded to shockingly fast.

The deeply integrated digital inspections, estimates and digital approvals are the highlight of the software. The ability to text the customer the inspection and any work that needs to be done and have them approve the work from their phones is unmatched in the industry. My customers love it.

The advantage of this software is that it is new software taking advantage of the latest tools in the industry. The disadvantage of the software is that it is new software and doesn't have some of the bells and whistles some other products have, although they are closing that gap at an amazing pace.

I have 2 locations and Tekmetric makes it easy for me to monitor from either location.

I have used this software for over a year now. It does so much and is improving on an almost weekly basis.

Can’t really say anything hear. If there’s is something that needs changed or improved they listen and fix it.

Smooth operation from day one

As a long term user of the other guys ,I am afraid I was reluctant to change. After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic,

Our employee pay structure isnt main stream .. i know others pay similarly. Program did nt allow for that but i understand may be a future update

Easy to set up, Great all in one package

I don't have any concerns or issues with the software because they are constantly rolling out new updates and features.

Easy to use, constantly adding features

Can’t put more than 1 tech assigned on same job, only one credit card integration.

Our experience with TekMetric just keeps getting better.

TekMetric has been a huge benefit to our business. The ease of use is outstanding, and they’re constantly upgrading the system according to what the users request. The TM team is second to none.

There’s not much I don’t like. I do wish some of the upgrades could come faster, but I know quality takes time.

The people at Tekmetric are great. They are quick to assist you. The software is very good. I like this product.

Tekmetric is a great sales tool. It gives accurate sales reporting. It is fairly easy to use and looks great on the screen.

Since I am the one who deals with the accounting, I can say that there are a few things that could be improved. Tekmetric uses a company called Back Office to integrate with Quick Books. This company has an all or nothing approach to stock items, so there is more to do to have tickets flow into the right categories. It is very easy to change things in the Back Office before integrating, so it is just a matter of a few extra steps. Tekmetric is a sales tool and not an accounting program. We came from a company that did both, but not accurately.

This program makes scheduling , billing, technicians workload, and progress a breeze. The text invoice feature helps the business as well as vehicle owner.

The program crashes more then others that I have used. It also loses communications with parts houses often.

I like it so far,

New updated look DVI is good they keep improving the software with updates & new fetures,help line is good

Doesnt have texting back & forth to cust,could use more admin functions & ability, Web base if it goes down your down no way to keep it going

Whenever we have an issue, it is critical to have an issue addressed. The Customer Service team with Tekmetric has been outstanding. The respond quickly and are very transparent.

The ease of use and set up of the product is great.

The reporting process is a bit of an issue. Primarily due to the way we run our offices. The product works well and provides well for our needs.

had some issues switching from ro writer to tekmetrics but team was very helpful and the issues were taken care of. support team is very helpful

built in digital courtesy inspections are great. very easy to use system. our customers love the text messaging feature and approvals right from there phone

appointments should change color to indicate customer is here and repair order has been started

Tekmetric has allowed us to incorporate digital vehicle inspections into our automotive repair business. Our customers love being able to receive a detailed report with pictures of every issue we find on the vehicle. Overall, it's been a fantastic product and I would definitely recommend it to any shop owner/manager looking to update from one of the many archaic management software systems that are still being marketed today.

The software is cloud based, but it's extremely fast and effective. The development team is constantly working to improve the software and respond to feature requests from users. I have been highly impressed with the level of customer service and the responsiveness of the developers. Tekmetric is a comprehensive shop management system with integrated parts ordering, digital vehicle inspections, and reporting. It's intuitive to use and works consistently without bugs or glitches.

The training materials are a little bit scant, but the software is so intuitive that most users that are comfortable browsing the web will be able to figure it out. Also, they offer live chat support and are happy to answer any questions we have.

Really love it so far! We have increased shop sales and productivity.

Very easy to navigate, can be glitchy but the downtime is minimal. Keeps everything flowing in the shop and canned jobs make it easy to send quick quotes.

No "counter service" option for parts pick up only. We still have to select a vehicle and assign a tech even though it is not always necessary.

The ease of use and the power of reports. Building and sharing ROs is fast and efficient. Inventory management is super helpful and integrated with parts ordering.

As mentioned earlier my only complaint is that the labor guide is less robust than Mitchell. We use a fee labor guides to aid in those cases.

Easy to customize. Quick for estimating.

Communication tools to customers and within the shop need upgrading.

very good

Statistical tracking is a very nice feature, this actually increased our performance

A lot to get used to, due to being online if the internet goes out, you are not able to do anything

GREAT

PARTS AND LABOR QUOTES ARE EASIER TO ACCOMPLISH

SYSTEM GOES DOWN, INTERNET ISSUES MAKES THE SYSTEM GO DOWN

good way better then ro writer

cloud based, two way texting with customer, text or email authorization and invoicing pay through text.

only payment option 360 payments "tek merchant"

The reports are easy to use and very handy to use specially with the AR report and tracking sales & profit.

The ease of making quotes and the ability to order parts and its status. I.e. parts are flagged ordered and when we receive said part we have the ability to mark received and it lets the tech know his parts are here. Also great feature in tracking refunds ensuring we get the credit for the part. Tracking cores with ease as well.

This is an awesome program make no mistake about that! However I was surprised it did not have a mobile app to scan VIN on vehicles sitting out in the parking lot. I've come to learn not to many know their vehicle license plate number.

Great other than we want to split tech time

LOVE everything about it, ease of use is very nice

We want to be able to split tech times on each line