Tekmetric
About Tekmetric
Tekmetric Pricing
Unlimited users per subscription. No contracts. Every plan includes: Repair Orders Appointments Inventory Orders/Returns Reporting Customers Vendors Canned Jobs Inspections Employees
Starting price:
$99.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Tekmetric
1 - 5 of 97 Reviews
Tracy
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed November 2021
Great Product with Wonderful Features
Russ
Verified reviewer
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Regular updates
Responsive. I can get help when I need it and get attention to a requested change.
PROSTekMetric offers most everything we need but is responsive to requested improvements and upgrades. With every other software application we have used we are bound by the system architecture to make needed or desired changes. We haven't run into similar limitations with TekMetric. They are always improving and listening.
CONSReporting is good but it could be improved with additional access to information.
Reasons for switching to Tekmetric
Limited security and zero ability to change or improve previous platform.
Vendor Response
Hey Russ! Thanks for taking the time to review Tekmetric. We are glad to hear that feel your voice is being heard by our team as it is our overall goal to provide the best user experience possible and a big part of that is listening to our customers. In regards to reporting I would like to learn more about the limitations you are having and am happy to help you navigate the reports and find the best way to help utilize them to effectively run your shop. Please feel free to get in touch with our Customer Success team at 832-930-9400, option 2.
Replied August 2021
Salman
Automotive, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
BEST AUTO REPAIR SHOP MANAGEMENT SYSTEM
AWESOME
PROSEASE OF USE. INTEGRATION WITH OTHER APPS.
CONSCUSTOMER HISTORY IS NOT SHARABLE WITH MULTIPLE LOCATIONS
Reason for choosing Tekmetric
BEST SOLUTION FOR A SHOP MANAGEMENT SYSTEM AVAILABLE IN THE MARKET TODAY.
Reasons for switching to Tekmetric
MITCHELL 1 IS OUTDATED AND CUMBERSOME.
Vendor Response
Hey Sal, thank you for reviewing Tekmetric! Your feedback is important to us and it is always so humbling to hear longtime customers like yourself have so much faith in our team and our system. Since the ability to share data across shops is on our Feature Request Board, I can reassure you that this item will be reviewed by our product team. Once again thank you for taking the time to review Tekmetric and recognizing us as the best solution for a shop management system! Your words are very humbling to our entire team.
Replied August 2021
JARRET
Automotive, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Not actually faster
Switched from Mitchell1 to do estimates faster. After 2 1/2 months of learning, we switched back. ITS JUST SLOWER. Sorry, but everything takes a million mouse clicks (a mouse is child simple. a keyboard will always be faster). The labor guide lie was too much. Everybody in front of shop felt like the program was still in beta. we were the testers (they wanted us to fill in their labor guide for them), and it wasnt getting fixed quickly. In the end, we switched back, and within two hours, everybody was telling me it was faster writing estimates in mitchell.
PROSTexting inspections to customers was a great feature. the job board was almost usable to replace our shopfix whiteboard system. The tech support was full of great people who just couldnt fix issues with the software. The fleet billing is much better than mitchell. It was a little better for the owner. the reports are better, but still have to custom calculate to get what i want. the "customizable" report they said would be so great, didnt include all the data i needed.
CONSThe labor guide was a falsehood. it is so full of holes it is unuseable. I was told by tech support to use mitchells labor guide for $180/mo. Multiple screens running was not actually useful because if you look up parts in one tab and switch to another, the parts tab crashes. The main summary report had lots of very important things missing. The invoice bottom line was obscure. Seems like a small complaint, it cost us hundreds of dollars in mistakes, and they REFUSED to make the bottom line bigger or colored. The schedule was crazy complicated. We just click and drag appointments to change techs. Tekmetric wants you to click (everything is 3 or more clicks) edit a few times, change color, then go in and change tech, and it STILL would not reassign the tech on the job. We just double click an appointment to start an order. Teckmetric you have to clik multiple lines, and then hope you copied your schedule notes, cause they dont cary over. Also be prepared to get email/passwords for every employee, and they will control their info, not you. This makes no sense.
Reason for choosing Tekmetric
Friends told me it would be a great advancement.
Reasons for switching to Tekmetric
wanted faster estimates, ability to run multiple windows at once, and ability to text customers. estimates were slower. the multiple windows didnt work so well (we now run two computers of mitchell for every person up front and it works the best). we have now started the mitchell texting and hope it works as well as tekmetric.
Mande
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
TekMetric is well on its way to becoming the industry's best shop management system available.
Everything about TekMetric is gold standard. Their team is diligent in addressing any concerns, issues, bugs or upgrades and always do so in an efficient and kind manner.
CONSThe only complaint I had about Tekmetric has now been resolved and that was their labor time guide. They have since made upgrades and changes and this is no longer an issue for us.
Reasons for switching to Tekmetric
We made the switch because Tekmetric is not a server based system and the whole system is available anywhere, anytime, on virtually any device.
Vendor Response
Hey Mande! Thanks for reviewing Tekmetric. We are happy to hear that you and your team are benefiting from the software and the rollout of the new labor guide. Additionally, many shop owners like you have stated how much they enjoy Tekmetric being cloud based because it allows them to spend more time at home and less time at the shop. We are happy to see that Tekmetric is helping you and your team! Thanks again for taking the time to review Tekmetric.
Replied August 2021
