Customer service is fantastic. Especially when it comes time to needing help or information on how to do something. Also they continue to try to get a hold of for the monthly catch ups even when you are so busy you sometimes ignore their calls or emails. They do not give up. Kind of like holding you accountable.

Highly recommend AutoVitals! Being able to follow the process of the vehicle from drop off to pick up is so important. This system does it all. I love the training videos and the one on one contact when there are any questions or concerns. The best DVI in our minds. This program sells your service just with the pictures alone. You have to apply their services to get the most from it. There is a lot they offer and it is so nice having all our social, texting service, DVI and more under one roof.

There is a so much they offer in the shop program it takes a while to apply it all. We still don't use all of it and we should for sure but still learning.

Autovitals electronic inspections has increased our ARO By over 10%, and our customer base has appreciated the transparency and information for their services and repairs. In addition, Autovitals Business Control Panel as allowed us to look at data points that have improved our knowledge of our customer base and utilizing the Campaign Manager we are able to market directly to our customers through email and text. Autovitals also provides a coach who can help with questions, suggestions and best practices. Our coach [SENSITIVE CONTENT HIDDEN] has been integral to the success we have experienced.

Adoption of new systems processes are always challenging, but the juice is worth the squeeze with Autovitals.

Lately the system is very slow and or down. Locks up and ne response. This has been the last year or so.

I like the inventor part. Won't let you sell something you don't have

Scheduling doesn't work very well. Needs to be reworked.

Very powerful tool that if set up and used properly allows control of customer vehicle progress and the Dailey work flow assignments to the technicians. Good marketing and follow up tools,

It's overall completeness of communicating with customer and the team communicating with each other.

Learning it all, understanding the relationship with the key indicators, difficulty of developing our own inspection and making it work for us.

The people at Autovitals have been fantastic to work with. When we had questions or needed help, it was an easy process and quickly resolved.

Clients love the digital inspections, communication and it gives them a better understanding of their repairs.

Is there a downside? Maybe the amount of information when onboarding??