--- title: "Workshop Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Workshop Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Workshop Software is a good fit for you!" source_url: "https://www.softwareadvice.com/auto-repair/workshop-software-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Auto Repair Software](https://www.softwareadvice.com/auto-repair/) / [Workshop Software](https://www.softwareadvice.com/auto-repair/workshop-software-profile/) / Workshop Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/auto-repair/workshop-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/auto-repair/workshop-software-profile/alternatives/) # Workshop Software User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 4.1/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 36 reviews (47%) - 4 stars: 19 reviews (25%) - 3 stars: 12 reviews (16%) - 2 stars: 8 reviews (10%) - 1 star: 2 reviews (3%) ### Most mentioned pros - It has significantly improved our workflow efficiency and reduced administrative tasks. - Integrates well with accounting and inventory systems. - Love the operating system I just wish they would concentrate on the system performance instead of adding new features. ### Most mentioned cons - Many features are not useful for us - It can be buggy, and those persistant warning banners at the top have got to go! - Missing invoices that wont sync to MYOB, moved to Xero because Workshop Software told me that it was a MYOB problem. ## Workshop Software customer reviews Showing reviews 1-25 of 77 (page 1). ### Easy to use I like it - Overall rating: 3/5 - Reviewer: Italo P. - Verified reviewer: Yes - Product usage: Used weekly for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The little I know about the application I definitely like a lot #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to use, support is good and updates too. I have not been a user directly but I have shared with people who have shown me how friendly the interface is. #### Cons I have not yet had time to explore the entire application, but apparently it is not friendly when you need to export data to excel #### Vendor response Hi Italo, Thanks for the feedback. Great to hear that the support is good and you live the updates. As for exporting to excel, you can do that under the "Actions" menu. Thanks James Mitchell CEO Workshop Software Replied May 2019 --- ### Amazing product for automating. - Overall rating: 5/5 - Reviewer: Juan R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How user friendly it is for people like me. #### Cons It could used a bit of a price reduction --- ### Not a great start with staff leaving during our setup & first few weeks & ongoing. - Overall rating: 3/5 - Reviewer: Herb S. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helps us operate more efficiently, with invoicing etc & the email/sms features are great. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Very user friendly for invoicing & general workshop management & Staff have always been friendly. #### Cons MYOB integration - has some issues (mainly balancing with w/shop). Cust credits go to Trade creditors & we have to do journals? Support calls on this have been unanswered on occassion. Reporting could be more specific, some don't have dates on them & we would like outstanding cust /suppliers balances with 30/60/90 days etc, we were unable to workout our top 20 customers etc for marketing purposes etc. Have made a few suggestions in previous support emails, but had no update. Probably need a better setup training system from the start rather than relying on youtube help solely. No Date/range on outstanding customer balances report . When balancing with MYOB I usually need to go back & get the outstanding balances - but i cant in workshop once the new month begins?. Begin & end date on some reports month-date-year? US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports. Would love an Aged Trial Balance for Debtors/creditors 30/60/90 days ). It allows us to see what is owed to us or by us at a glance at any given time. Supplier Balance Report - is it possible to have a date range (easier to check off with each suppliers statements at the end of month) & total balance (to include all credits) for that date range? If credits arent allocated to an invoice, on the various reports (except cust outstanding balances) they dont show up in the overall balances. No report on a make/model of a vehicle. #### Vendor response Hi Herb, Thanks for your feedback. Not sure that we could do much about staff leaving ;-). Great to hear that Workshop Software is user friendly. Thanks for the suggestions, I'm sure you can appreciate that we cannot implement every suggestion that we get, and we prioritise what we feel might be best to add to the system. I wish you every success in the future of your business. Thank you James Mitchell CEO Workshop Software Replied February 2018 --- ### Efficient Workshop Management Solution - Overall rating: 5/5 - Reviewer: Drew D. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Workshop Software is a great tool for managing automotive and repair workshops efficiently. It simplifies scheduling, invoicing, and customer interactions, improving overall workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros •Streamlines workshop management with scheduling, invoicing, and customer tracking. •Cloud-based access makes it convenient for remote management. •Integrates well with accounting and inventory systems. #### Cons •Some customization options are limited. •Occasional lag when handling large datasets. --- ### The experience that i had - Overall rating: 5/5 - Reviewer: Alfazar L. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I don't have any problem here and i would say that i will highly recommend this to everyone it was very nice and good for everyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the feature was good and nice very easy to navigate and to understand highly recommended this to everyone #### Cons There is no missing because as per my observation all the feature that is very nice and understandable --- ### Save yourself the heartache and look for an alternative program - Overall rating: 2/5 - Reviewer: Tanya D. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Such a shame, that this program could be awesome, if only they had some customer service to sort out issues when they arose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros An easy to use program that makes business run smooth IF it worked as it should #### Cons Terrible customer support. Missing invoices that wont sync to MYOB, moved to Xero because Workshop Software told me that it was a MYOB problem. Paid Workshop software an additional $1100 to convert to Xero but only one days info came through. I have now had to pay my bookkeeper to sort out all our problems. --- ### User-friendly! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can now multitask and have greater control over my time. I can do things more effectively and efficiently with Workshop Software! #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I am new user for this software and it really impressed me! never know that it can make my work so much easier because its easy to note down customer's data like multiple vehicles under the one individual customer. Besides that, I can even create invoice and email it directly to my customer. I am loving this software! well done! #### Cons the customer service is great even though some of the complicated issues might take up some time to solve it, but the waiting time is reasonable. so far so good as I am new user, will explore more. --- ### Love this software. Easy to use , regularly updated - Overall rating: 5/5 - Reviewer: Gary H. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Able to use from any device. Great when mobile #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service, updates , ease of use. The contact with the developers is excellent. Price is also very good #### Cons Not much not to like. I love the fact you can access from more than one device. Finding it hard to log on to mobile version #### Vendor response Thank you for your review Gary, appreciate your kind words. It is great to hear that you've got great customer service, and that you are getting great value from Workshop Software. Thanks again. James Mitchell - CEO Workshop Software Replied January 2018 --- ### Just the software i needed - Overall rating: 5/5 - Reviewer: Vikash S. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its online i can log in anywhere.its full of interesting features.mobile app to take pictures very useful #### Cons Would like to group all pictures by vehicle number....view pictures by vehicle rego. #### Vendor response Hello Vikash, Thanks for your feedback, great to hear that Workshop Software is just the system you need. I look forward to Workshop Software providing you more and more value in the future success of your business. All the best James Mitchell CEO Workshop Software Replied February 2018 --- ### Most easy and user freindly software to manage - Overall rating: 5/5 - Reviewer: Muhammad T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used other for free trial - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Most of the work is done in this software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple interface to understand for every business man. All the options to operate a workshop with scheduling and good customer support #### Cons There is no auto reminders are sent for preventive maintenance and no option for recurring maintenance. #### Vendor response Hi Muhammad, Thanks for your positive review, appreciate your feedback. Just a note on the reminders, Workshop Software has quite strong capabilities in this area, so maybe that is an oversight, as we can certainly send recurring maintenance text messages or emails. Thanks again. Replied February 2019 --- ### sort of satisfied - Overall rating: 3/5 - Reviewer: Stu B. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Constant upgrades and improvements. Text and email reminders. Layout excluding gst option Easy to enter information Easy to learn Video showing how to do stuff #### Cons Not totally NZ appropriate Too many options for transmission type Reminder format unable to op out Unable to delete un used products Ungrades that happen with out notice or option to op in or out Help desk hours Printing procedure 5 steps 3 to many. Doesn't auto save. #### Vendor response Hi Stu, Thanks for your feedback. I'd like to get some more specific info on what you mean by NZ appropriate? We've got hundreds of clients in New Zealand and do a number of NZ specific things such as the vehicle lookup. When you say opt-out, you mean your customer not receive communications from you? If so, you can change the setting for a customer to opt-out. I hope Workshop Software continues to provide you great value in the future. All the best. James Mitchell CEO Workshop Software. Replied February 2018 --- ### Could be good but too many faults - Overall rating: 1/5 - Reviewer: Elicia S. - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Easy to use easy to integrate overall idea of software would work. Great that it integrates with xero. #### Cons Simple things not working causing us to have to move to another software package. Simple things such as invoices not adding up, mechanic reporting not working, clocked times not correct forcing us to manually check these things. #### Vendor response Hi Elicia Thanks for your feedback, it really does help us to improve and grow. Great that you found it easy to use and excellent value for money. In terms of the invoice not adding up, not sure what you are referring to there as there has never been a known issue. A look through your support log and I could not find any reference either. As for the mechanic clocking, I think that you wanted the phone app to select an individual line, which is something we are currently working on and should be released soon. Understand that this does not help you right now, and to be fair we should have updated this earlier than now (reason is that we just had higher development priorities with all the great updates we've been doing). I wish you every success and if there is anything I can do to help, please let me know. Thanks James Mitchell CEO Workshop Software Replied January 2018 --- ### Workshop Software is a great progam, it does most of what we need it to do. - Overall rating: 3/5 - Reviewer: Lindsay A. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was easier for my staff to use than Xero #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Search Functionaility is good. Calender/diary is good Dashboard is good #### Cons Needs more inventory control - ie negative stock report Needs to be cheaper to ad extra users - ie we have two counter terminals the second one gets used every now and then so is not worth paying for another user. Should be able to support up to four users on one subscription. #### Vendor response Hi Lindsay, Thank you for your feedback. Great to hear that Workshop Software is a great program for your business. In terms of the price, at $49 per month, I'm sure you'll agree that Workshop Software is by far the best value for money application on the market. We want to be sure that we keep the initial price as low as possible, and to pay a small monthly fee for an additional user, we believe is fair. Appreciate your support and I hope Workshop Software continues to provide great value for your business. James Mitchell CEO Workshop Software Replied February 2018 --- ### WE HAVE USED WORKSHOP SOFTWARE FOR 18 MONTHS NOW. WOULD DEFINITELY RECOMMEND. - Overall rating: 5/5 - Reviewer: BILLY S. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT RUNS OUR PURCHASES, SALES, ACCOUNTS AND INVENTORY. IT ALSO STORES CUSTOMER INFORMATION, ENABLES US TO SMS CUSTOMERS MESSAGES AND EMAILS INSIDE THE SOFTWARE. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SIMPLICITY. EASE OF THE SEARCH FUNCTION. NEVER HAVING TO BACKUP DATA ENTRIES. THE QUALITY OF THE SUPPORT TEAM. THE CONSTANT UPDATES AND LISTENING TO FEEDBACK FROM CUSTOMERS. BEING ABLE TO LOG IN AT HOME AND NOT HAVING TO TAKE USB STICKS AND RELOAD FILES. UPDATES ARE CARRIED OUT INSTANTLY WITH NO DOWLOADING AND RELOADING OF THE PROGRAM. #### Cons THERE ARE VERY FEW CONS WITH THIS PROGRAM, OCCASIONALLY WHEN AN UPDATE IS RELEASED THERE ARE MINOR BUGS THAT ONCE REPORTED ARE HANDLED AND RECTIFIED QUICKLY. REALLY NOTHING TO COMPLAIN ABOUT. #### Vendor response Hi Billy, Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business. All the best. James Mitchell CEO Workshop Software Replied February 2018 --- ### Workshop software is lacking in quite a few areas, - Overall rating: 3/5 - Reviewer: Jeanette D. - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I must admit I have really seen too many benefits as we have to keep paying for all the extras and realistically that I won't do, it should all be included in one price instead of dangling a carrot and then having to pay more to get it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The fact that you can log on anywhere, Not sure why it tell me that I haven't entered enough characters as really I don't have much more to say #### Cons Its reporting capabilities are very basic and does not meet a businesses needs. Also that it only extracts in PDF not excel. Also that you have to pay for every user, that is so wrong, once you buy a licence you should be able to add a few users I am quite tired of the information not uploading properly, if our internet is slow which it very often is we have terrible problems with data entered not actually saving --- ### workshop software is easy to use and I save a lot of time having this program - Overall rating: 5/5 - Reviewer: ria h. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it has everything that i need, i can keep track of where I am up to in the way of customer has been notified, waiting on parts ect ect Also the customer service is great, no waiting in ques, I have a real person pick up the phone right away and answer any questions i have. #### Cons I can not pick any cons for workshop software only that it doesn't do the work for me ;) There has been twice in one year that i have had to phone workshop software due to an error and i just had to wait a short time for them to fix the problem. #### Vendor response Hi Ria, Thanks for your feedback, glad to hear that Workshop Software is great for your business and that it saves you lots of time. All the best for your future success. James Mitchell CEO Workshop Software Replied February 2018 --- ### New to Workshop Software - Overall rating: 5/5 - Reviewer: Richard W. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Implementation was seamless and support was very helpful. The system is very easy to use and navigate around. Creating invoices in easy with the help of bundles and invoice templates. Job cards can be created from templates for the workshop guys to use. Enter supplier invoices is easy and then assigning them to a customers invoices makes for less data entry. Processing supplier invoices payments and reconciling Capricorn’s statement is uncomplicated and makes for an efficient way to process end of month. #### Cons Workshop to Xero intergration doesn’t allow for deposits made to invoices in workshop software to come through to Xero until the invoice is processed, making it unusable if the invoice isn’t finalised in that same month. A little more direction with the intergration with zero would have been helpful, as some things that we were advised to do haven’t worked. Customisable invoices would be helpful as the standards one is the system aren’t always suitable --- ### Top notch affordable software that is easy to use - Overall rating: 5/5 - Reviewer: Bogdan B. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I have been using Workshop Software in my tyre and mechanical business for over six months now and I couldn't be happier. In terms of value for money Workshop Software is awesome. I had a look at some other options and they were expensive and also way too in-depth. The best thing about Workshop Software is it is super intuitive. It takes no time at all when training new people. I would definitely recommend this software. Bogdan Bubalo Woollahra Tyre Garage #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive and clean screen to look at. Nothing is cluttered and everything is laid out where you would expect it to be. And not an overloaded system filled with things you would never use. #### Cons I have had the odd issue with the Xero link going down. This is frustrating but Workshop have always been nothing but helpful in helping fix issues. #### Vendor response Excellent, thanks Bogdan. It's great to see Workshop Software adding great value to your tyre and mechanical business. Replied August 2016 --- ### Sewing machine sales & service and craft store - Overall rating: 4/5 - Reviewer: Catherine C. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered My business needs to track serial numbers both in sales and service, I also needed stock control. Workshop Software does all of this and more and it's very intuitive. I love it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The search facility within this program is absolutely fantastic. I can find customers, stock items or anything else just by typing in to the search bar. #### Cons The most annoying thing for me would have to be that I can't just go back to the previous section terribly easily. E.G. create a customer then add one machine then have to go back to customer to add another machine. Just a little bit cumbersome. #### Vendor response Hello Catherine, Thank you very much for your feedback, really appreciate it. In reference to adding machines to customers, the easiest way to do that is in a Job/Invoice by clicking the Plus in the Vehicles section. This should be very quick and easy, and you can add multiple if you need (if that does not make complete sense, please contact the support team). I look forward to seeing your ongoing success in your business. Best Regards, James Mitchell CEO Workshop Software Replied May 2019 --- ### OMG IT SAVED MY SANITY!!! - Overall rating: 5/5 - Reviewer: Sharon W. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered It is making life much less stressful - love the integration with xero #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We run a Husqvarna mower store and we were advised there was really only 1 option out there for us to run the shop. After 4months of tearing my hair out trying to learn a completely outdated product I thought there must be a better way. I searched for options and found Workshop Software - Its so easy to use - you can lookup products easily without needing to be a computer programmer! This compared to our previous software is a dream. #### Cons There isnt much I dont like. The end of day would be better if it told me how customers paid to make till reconicle easier but this is probably in there somewhere I just need to search a bit more #### Vendor response Thanks Sharon, appreciate the feedback and are humbled by the fact that Workshop Software has saved your sanity! All the best James. Replied May 2019 --- ### have enjoyed using this to keep track of work. - Overall rating: 5/5 - Reviewer: Jenny K. - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that I can use this almost anywhere which has made the number of things leaving the workshop without an invoice much less. #### Cons I find with the 3 of us using this we get cards that are the same being able to combine them would help a lot. #### Vendor response Hi Jenny, Thanks for your feedback, glad to hear that you enjoy using Workshop Software. All the best for your future success. James Mitchell CEO Workshop Software Replied February 2018 --- ### Easy to learn to use - Overall rating: 5/5 - Reviewer: Melanie S. - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Assisted with creating a whole new POS system #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It syncs with MYOB, easy to use, every staff member is capable of operating workshop software. Support is good #### Cons A few minor glitches. Order numbers don't sync to MYOB. If an emailed invoice was sent unsuccessfully would be nice to receive a notification #### Vendor response Hello Melanie, Thanks for your feedback, glad to hear that Workshop Software is very easy to use and that you get great value from the support team. All the best for the future success of your business. All the best James Mitchell CEO Workshop Software Replied February 2018 --- ### We are really enjoying the new software - Overall rating: 5/5 - Reviewer: Mathew G. - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is making our workshop run more smoothly. The ease that we can book and invoice customers and maintain stock is awesome #### Cons Sometimes it can be a bit slow, it seems to lock up and take a while to get itself sorted and when you have a customer at the counter it can be frustrating #### Vendor response Thank you Matthew, good to hear that you're getting great value from Workshop Software. Appreciate your feedback. Replied January 2018 --- ### Transition from our old system was very quick and the 2 were so different, but the support was AAA - Overall rating: 5/5 - Reviewer: Leonie V. - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. To early to tell #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has been easy to navigate. We used our old system for many years and it was completely different. But the switch, with the help of customer support, was quite smooth #### Cons Once invoice processed it can't be changed We would like to be able to go through a list of invoices and print a list of invoices numerically #### Vendor response Hello Leonie, Thank you for your feedback, very much appreciated. Glad you find it easy to use and I know the support team love to know that they are doing a great job. Thanks again James Mitchell CEO Workshop Software Replied February 2018 --- ### Was chased like a mad thing to sign up. A soon as we had paid....nothing. - Overall rating: 2/5 - Reviewer: Steve P. - Product usage: Used other for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The marketing was attractive. #### Cons Way to complicated. All screens look the same. Lack of support. When asked for help I was told no one else has an issue.. #### Vendor response Hi Steve, I've checked the support log and cannot find anything logged for your name, email or company. Can you please email me directly the communications that you have had with our office. Are you sending support requests to support@workshopsoftware.com? There is obviously a breakdown in communication and I'd like to get to the bottom of it, as we normally get rave reviews about how good the support is. (see other reviews here on Capterra). I hope we can find out what's going on and move forward. Thank you James Mitchell CEO Workshop Software Replied February 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/auto-repair/workshop-software-profile/reviews/?page=2) --- Workshop Reviews, Pros and Cons - 2026 Software Advice