Yes Management System software


44 reviews(4.5/5)
44 reviews(4.5/5)

Yes Management System by Pace Software is an on-premise auto repair shop solution that enables users to write and manage work orders, retain customers and track maintenance status. The solution helps repair facilities with either just one shop or multiple locations to use a centralized database and view service orders.

Yes Management System offers analysis solutions that help repair shop owners keep a track of their profit margins and revenue streams. For each ticket, the solution also notifies the users if they are meeting their gross profit goals or not. The solution offers inventory management features and enables repair shops to track purchases, part sales and return parts. Yes Management System has an accounting package to help with daily sales reconciliation, vendor transactions and payroll reports.

Yes Management System integrates with services such as Quickbooks, AutoZone, Epicor Lasercat, Carquest and Alldata Online.

Support is available via phone and email during business hours on weekdays.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

44 Reviews of Yes Management System

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  • Martin from Motor Works

    August 2017

    Reviewing YES is a pleasure. We have used the program since 1984. The PACE staff is like family.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The breadth of the YES program is amazing. We do not use all the modules, but still learn something new each day about the modules we do use. I was going to start to list some of the modules critical to our business needs, but when the list easily went past a dozen, I figured I'd best just direct you to their website.

    The support we get from PACE is outstanding. When we are down, a return call comes back in less than ½ hour. They remote directly in, and problems are cured quickly.

    Services like training and customization are well handled. We understand that shops with down systems come first, but a short 24-hour wait is common and totally acceptable for our simpler extended needs.

    Versatility is a huge plus. Motor Works tracks how new customers found us, which coupons work best, we produce follow up reminder lists, and tons more. PACE can configure the YES program to take care of all these requirements and more.

    In addition, knowing our needs, they have directed us to useful parts of their program we had no idea existed. PACE has also provided quick tutorials on business practices that were new to us.

    The future for PACE's new YES 4.0 looks bright indeed. We will shortly be a beta tester for YES 4.0, and have had some interesting discussions about what's under the hood. Man, are we excited. PACE is pushing the envelope hard. They are going to be a big force as management systems migrate to the next generation. Hang on for the ride! We are!

    Cons

    Due to loss of staff, support has at times in the past, been less than stellar. (Loss of staff has crippled Motor Works in the past too.) PACE support is fully staffed and top flight as I write this.

    Also, their tablet interface is not ready for prime time. That is not a problem, as a current redesign of YES will include a redesign of the tablet system too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ruth from CMH

    Specialty: Other

    Number of employees: 51-200 employees

    June 2017

    quick and easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was quick and easy and I got several responses. The customer service representative for personable.

    Cons

    Some of the vendors were a little pesty. I was directed to get quotes and then my supervisor put it on the back burner until further notice.

  • Brady from Pure Automotive Peroformance

    June 2017

    Always willing to help with tech support, great value over competitiors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Keeps track of everything that I need, good matrixes and organization. Price is not bad for what you get.

    Review Source: Capterra
  • Barbara from Adkins Automotive

    Number of employees: 2-10 employees

    June 2017

    Well liked by all staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Everything is on one soft ware. No need to buy second software to do your job

    Pros

    Record keeping is so much easier. Love the payroll function. Keeping track of returned products are a money saver for our company since it tracks person, date and time the product was sent.

    Cons

    Not easy to set up forms, there needs to be better training when you first get the program and the manuals that were sent with the software were not a good information source

    Review Source: Capterra
  • Martin from Wayne Purdy European Motors

    June 2017

    Excellent product. Would like to see some problems resolved more quickly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the ability to drop parts on an invoice from Worldpac and NAPA. I also like the scheduling feature. The license plate to vin decoder is also very useful.

    Cons

    Glitches when dropping parts on invoice from Worldpac and NAPA. Items drop to the top line instead of the bottom line. Manufacturer code is added to the part number when ordering parts from Worldpac. Have asked numerous times to have problems resolved with no results. When multiple parts are ordered from NAPA it creates multiple invoices from NAPA. The NAPA interface is sluggish and not as good as the Worldpac interface.

    Review Source: Capterra
  • ROB from MURRAY AUTO ELECTRIC 724 668 2100

    Number of employees: 11-50 employees

    June 2017

    WE HAVE HAD YES FOR 20 YEARS IT IS A GOOD PRODUCT , SOME YEARS SERVICE IS GOOD AND SOME YEARS NOT

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    AND EASY SYSTEM TO INCORPORATE TWO STORES, EASY TO TEACH NEW SALES FRONT COUNTER PEOPLE

    Pros

    FRONT COUNTER SALE IS EASY TO TEACH AND FOR SALES PEOPLE TO LEARN. REPORTS FOR HOURS BILLED IS GREAT, BILLING AT END OF THE MONTH GREAT

    Cons

    GETTING MISSPELLED WORDS OUT OF YEAR/MAKE/MODEL, CALLING AND BEING TOLD THERE IS NO FIX AND THEN CALLING BACK ( NEW PERSON ) AND HAVING IT FIXED

    Review Source: Capterra
  • Lee from German Cars Of Sarasota

    Number of employees: 2-10 employees

    May 2017

    HAVE USED YES FOR FOR OVER 15 YEARS, UPDATES ALWAYS LATE & SYSTEM IS BEHIND THE CURVE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PRESENTABLE REPAIR ORDERS, MOSTLY ORGANIZED INVENTORY, HELPFUL EMPLOYEE EFFICIENCY TRACKING, FAIRLY EASY TO USE KITS

    Cons

    LACKS FEATURES OF COMPETING NEWER SYSTEMS, UPDATES HOPELESSLY BEHIND. WHEN UPDATES ARE AVAILABLE, NEVER INFORMED OF SAME (EVEN THOUGH WE PAY MONTHLY FOR SYSTEM REPAIR / SERVICE)

    Review Source: Capterra
  • Kim from Desert Fleet-Serv

    May 2017

    We have used this software for 18 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Tiered pricing mark-up
    Billing/Invoicing
    Reliability for on a daily basis
    Vehicle History look up

    Cons

    Reports are difficult to run
    All module training on U-Tube could be better
    Interface with other types of software (Quickbooks for example)
    We have to have this on a separate server

    Review Source: Capterra
  • Joe from Mazur Automotive

    May 2017

    Have used Yes for 7 years with 2 shops

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has a lot of good features that cannot be had with the larger software vendors . I also like that they customize your invoices, and their customer service has always been great. Customized reports are great too.

    Cons

    The program can be glitchy at times. But far less than other software that i have used. Does take a fair amount of time to set up also. Email marketing should be automated to take place automatically.

    Review Source: Capterra
  • CURTIS from RASK'S AUTO SERVICE

    Number of employees: 2-10 employees

    May 2017

    I DARE SAY THAT JENNIFER WA VERY HELPFUL AND FOUND A WAY TO MEET MOST ALL NEEDS RATHER SWIFTLY.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    CLEAR CONCISE INVOICING, INVENTORY, BOOKEEPING, SCHEDULING AND CUSTOMER HISTORY. ALL THESE ARE NEEDED TO REMAIN ON THE EDGE OF GROWING AND MOVING FORWARD.

    Pros

    I LIKE THE VERSATILITY AND COVERAGE OF SPEEDING UP OUR PROCESSES IN BUSINESS. QUICK, SLICK AND TRICK.

    Cons

    IN THE PAST SOME OPTIONS WHICH WERE VERY USEFUL TO US WERE DROPPED FOR UPGRADES, THESE WERE USED ALOT BEHIND THE SCENES TO WORK ON OUR BUSINESS AS OPPOSED TO IN IT. THESE SHOULD BE MADE AVAILABLE AS OPTIONS AT LEAST. CASE IN POINT THE INVOICE NUMBERS WERE NOT ABLE TO BE EXPORTED TO QUICKBOOKS UPON MY ENTRY TO THE SOFTWARE. WELL PLAYING INSIDE OF IT FOR A SHORT WHILE I FOUND THAT ADDING A SYMBOL,# TO THE INVOICE NUMBER ALLOWED IT TO GO RIGHT THRU WITHOUT FAIL. FUNNY THING WAS I WAS TOLD IT WASN'T POSSIBLE. OH BY THE WAY OUR NEXT UPDATE A WEEK LATER.... WAS FOR THE INVOICE #. WE BUY COMPUTERS AND PROGRAMMING TO WORK FOR US, NOT US TO WORK FOR IT.

    Review Source: Capterra
  • Cheryl from Walt Eger's Service Center

    Number of employees: 2-10 employees

    May 2017

    Do not seem to keep up with current trends-com. between tech and ser writers. Pics to customers.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to learn.

    Pros

    Easy to learn and use. Commands are logical. Reports are fairly easy to create and much of the marketing information needed is easy to access.

    Cons

    No digital inspections available or interfaces with other digital inspection systems. Support is required make any changes for our output information. Purging old data is no longer available.

    Review Source: Capterra
  • Dawn from Byrne's Garage LLC

    Number of employees: 11-50 employees

    May 2017

    I love Pace Software. It is easy to use and the customer service is amazing!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am not a computer person, this system is so easy to use. It keeps track of everything for me, the reports are awesome, inventory control is awesome and I love the history I have on all of my customers. On the rare occasion that I have a problem the customer service is always there to help and fixes everything remotely!!

    Review Source: Capterra
  • Ron from Micky Franklins auto

    Number of employees: 2-10 employees

    May 2017

    Ez to use and support has been superb

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes writing customer invoices much faster using the job kits

    Pros

    Easy to use ,and the ability to plug in other auto software like alldata and parts houses like napa autoparts makes it quicker then toggling between each web page for info

    Cons

    Making changes in setup can be a real headache for an example putting together job packages has to be more user friendly Im pretty computer saavy and I have trouble from time to time

    Review Source: Capterra
  • Steve from Steve Mills Racing & ACR inc

    May 2017

    over all a good product, has some export issues to QB

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    able to set up matrix pricing, were able to bring in old data from past system, able to use multiple labor rates, overall support is good

    Cons

    sometimes the account names in pace won't transfer to QB accounting software, Online training is not the most interactive and helpful

    Review Source: Capterra
  • Mike from T&D Automotive Service Inc

    Number of employees: 2-10 employees

    May 2017

    I have used the Yes Management System for over 24 years, best on the market in my opinion

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Accurate customer records and invoicing.

    Pros

    The invoicing and customer records part of the software make taking care of my customers so much easier than a handwritten system

    Cons

    Some of the advanced features are difficult to figure out and navigate without calling customer support

    Review Source: Capterra
  • Jason from Fine Tune, Inc.

    Number of employees: 2-10 employees

    May 2017

    The best overall system for the money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are able to run our business more efficiently.

    Pros

    The features the YES system has are HUGE. There are lots. It's probably the most comprehensive system I have ever seen, and I've tested a lot.

    Cons

    Sometimes when there's an update it causes another unexpected problem that wasn't there before, and those can take some time to resolve.

    Review Source: Capterra
  • Alicia from Kar Hospital Inc

    Number of employees: 2-10 employees

    May 2017

    Great Software! Anytime I have an issue it is resolved with great customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It akes my job much more easy.

    Pros

    When I first began working at our shop it was extremely easy to learn. The training videos were wonderful. It makes my job so much easier! The customer service has been wonderful. Anytime I have a problem it is resolved. Most times very quickly!

    Cons

    The only problem I really have is not being able to use Norton Security. Only other problems is minor stuff that occurs but it usually gets resolved fairly quickly.

    Review Source: Capterra
  • Larry from Ledoms Performance Equipment and Diesel repair

    Number of employees: 11-50 employees

    May 2017

    It has been hard to learn everything it can do

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can track sales and get the reports I need very quick

    Pros

    Tracking is very good, and can look up customers very quick along with history. Would like more training

    Cons

    I feel like my company could use some more training. Its like we only know enough to get by and could probably make our jobs easer and sell more work.

    Review Source: Capterra
  • Mike from Convenience Auto Service

    May 2017

    Customer experience was very good. Very caring and customer driven company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great inventory module.

    Pros

    Very customizeable, lots of very cool features. You can set this up for many special situations such as price packages, etc. We had Mitchell and switched. very glad we did.

    Cons

    It does take some time to set up. It's a bit of a task to get all the bells and whistles set up the way you want. However, the customer service team at this company was with me every step of the way. Overall good experience.

    Review Source: Capterra
  • Dale from Prairie Tire & Auto Center

    Number of employees: 2-10 employees

    May 2017

    Every item that I need to help run the "books" seems to be in this program.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    info at a push of a key.

    Pros

    We have been with the Yes system from the very beginning and never needed to look for any other system. Support has always been there if and ever needed.

    Review Source: Capterra
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