Reviewing YES is a pleasure. We have used the program since 1984. The PACE staff is like family.
Value for Money
The breadth of the YES program is amazing. We do not use all the modules, but still learn something new each day about the modules we do use. I was going to start to list some of the modules critical to our business needs, but when the list easily went past a dozen, I figured I'd best just direct you to their website.
The support we get from PACE is outstanding. When we are down, a return call comes back in less than ½ hour. They remote directly in, and problems are cured quickly.
Services like training and customization are well handled. We understand that shops with down systems come first, but a short 24-hour wait is common and totally acceptable for our simpler extended needs.
Versatility is a huge plus. Motor Works tracks how new customers found us, which coupons work best, we produce follow up reminder lists, and tons more. PACE can configure the YES program to take care of all these requirements and more.
In addition, knowing our needs, they have directed us to useful parts of their program we had no idea existed. PACE has also provided quick tutorials on business practices that were new to us.
The future for PACE's new YES 4.0 looks bright indeed. We will shortly be a beta tester for YES 4.0, and have had some interesting discussions about what's under the hood. Man, are we excited. PACE is pushing the envelope hard. They are going to be a big force as management systems migrate to the next generation. Hang on for the ride! We are!
Due to loss of staff, support has at times in the past, been less than stellar. (Loss of staff has crippled Motor Works in the past too.) PACE support is fully staffed and top flight as I write this.
Also, their tablet interface is not ready for prime time. That is not a problem, as a current redesign of YES will include a redesign of the tablet system too.