All CommentSold Reviews

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Karissa

Apparel & Fashion, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed August 2021

The best website for retail

User Profile

Allison Griffin

Verified reviewer

Utilities, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Excellent!

If I have questions I get an answer almost immediately! I don’t know what I ever did without Commentsold!

PROS

I switched to Commentsold about six months ago and I don’t know why I didn’t do it before then. Excellent customer service, reliable service and full time support!

CONS

I have not found anything that they don’t provide!

Lindsey

Arts and Crafts, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

Best Investment for My Facebook Live Sales!

CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby. I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs. The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial. My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!

PROS

This software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet! CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold." The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing. The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!

CONS

I have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item. I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)

Rachel

Apparel & Fashion, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2020

It takes me hours to get it started

PROS

Once I’m done setting up it’s fine, but to get started it takes me hours to get started! Safari doesn’t work so I have to figure out what works best!

CONS

Getting started! I can’t use safari! I have to use google chrome!

Laura

Apparel & Fashion, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2021

The Best Software with Social Selling Interaction

My experience with commentsold has been very pleasant. By using the Commentsold software my sales have increased 67% year over year. My experience has been positive working with tech support, and my navigator. Commentsold is a software company that I can rely on 100%.

PROS

The largest benefit of Commentsold is that the company never sits still. Commentsold continues to move rapidly implement new features and improves structure that directly affects our bottom line. I like that this company is customer driven and offers solid solutions in a complex selling environment.

CONS

I can’t think of anything I like least about this software.

Reason for choosing CommentSold

Features and cost.

Vendor Response

Hi Laura! Thanks so much for taking the time to leave us a review. Congratulations! -that's amazing! We're so happy to hear that your sales have increased since implementing CommentSold for your business. Our goal is always to continue to grow and improve to better serve our retailers and we're so happy to hear that has been beneficial for you. Looking forward to your continued success in the future!

Replied September 2021

Allene

Apparel & Fashion, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2021

The Hidden Trunk

The

PROS

We love the ease of invoicing and managing inventory.

CONS

The only thing missing is a POS. I would love to be able to use only one platform.

Reasons for switching to CommentSold

I wanted the Social Selling feature.

Vendor Response

Hi Allene! Thank you for taking the time to leave us feedback. We're so happy to hear that implementing CommentSold for your business has been easy and efficient. Yes, we understand how important a Point of Sale system is for our retailers. We currently have this feature request under review. You can stay informed about any updates here: https://commentsold.canny.io/feature-requests/p/point-of-sale. Wishing you continued success in the future!

Replied October 2021

Carrie

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Game changer

Overall, I felt that comment sold is a very valuable tool in our business. It has completely revolutionized the way that we do are selling. And in my industry, I’m one of only two people that have an app. So it’s very intriguing to potential vendors to work with us.

PROS

I love the freedom from manual invoicing. I also love that now people can use comment sold payments. The customer service is always really good.

CONS

I wish we could go live in our VIP groups on the app. Sometimes the customer service agent doesn’t come up with a solution. It would be nice if there was a second to your person that they could transfer you to.

Vendor Response

Hi Carrie! We appreciate you taking the time to leave us a review. We're so glad that CommentSold has completely replaced your manual invoicing! The ability to go live in your VIP groups on the app is a great feature request. We are always looking to improve our product and we crowdsource feature requests here: https://commentsold.canny.io/feature-requests. Our developers and CEO check this weekly, so we'd love to have your suggestion submitted as a request. Wishing you continued success in the future!

Replied October 2021

Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

The only software for comment selling...

Brandon "Genius Boy" and his team have done an amazing job.

PROS

Saves hundreds of hours weekly. We could not sell as much as we do without this software. It would be impossible to keep track manually of everything.

CONS

There is a huge list of great features that are going to be added. I want them all NOW but realize development takes time. It is good to know that they are forward thinking and their roadmap is well thought out. Every week they release new features.

Anonymous

1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

CS review

It has enabled me to spend more time growing the company instead of manually sending invoices. It is very easy for customers to figure out. Most customers know how to register and buy without any direction.

PROS

It simplifies the buying process for customers and allows ME to spend more time growing the company instead of worrying about invoicing.

CONS

I can’t really think of one thing I don’t like.

Liam

Verified reviewer

Apparel & Fashion, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

The best social media sales tool

PROS

The customer support team at commentsold are golden, and their platform has genuinely revolutionised the way we handle sales via social media.

CONS

I wish it would save some of my preferences via cookies or something; for example sorting by most recent is something I have to do whenever i login. Not a big issue though.

User Profile

Michelle

Verified reviewer

Retail, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

CommentSold Review

The customer service is above and beyond! They always seem to be one step ahead of the game!

PROS

The ease of use and the ability to grow my business! This software has given me so much time back in my day to focus on other areas besides billing!

CONS

That they don't have a POS app. But they are working on that!

Denise

Luxury Goods & Jewelry, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Used for Inventory & Overlay Feature

Can’t use it to its full ability too difficult and need more basic training videos without jargon. Difficult to easily download new inventory need to enter one and a time

PROS

Inventory Control and overlay during facebook lives

CONS

Creating the website is difficult - don’t know if I can use overlay in Instagram or other social media

Reason for choosing CommentSold

Overlay

Vendor Response

Hi Denise! Thank you for taking the time to leave us a review. We're so happy to hear you've been utilizing our live sales overlay for your Facebook live sales. We are always working on expanding our video tutorial library to include more videos. A great resource for training articles and videos is in our Help Center (https://help.commentsold.com/). Also, please feel free to reach out to Customer Success directly any time if you run into any questions and they'd be happy to assist. Wishing you continued success in the future!

Replied October 2021

Jacklyn

Wholesale, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Comment Sold

Overall Comment Sold has been a huge improvement to our Facebook Group. People have been really responsive and enjoy checking out themselves (without having the lag of us sending the invoice and then requesting the money). It saves us an incredible amount of time and every one that we have worked with has been so helpful!

PROS

I love that this removes the need for hand invoicing. This frees up time for us to post more, engage with customers, and provide better customer service. I also enjoy the time sensitive carts! This allows us to free up inventory to other customers if someone changes their mind/allows us to process orders faster by skipping the PayPal request.

CONS

I don't like that I have to load the inventory into my Comment Sold posts manually. If it could link to my custom platform website that would save us so much time. I would also like to add products for live sales under the same tab as regular posts. I sometimes forget to add them under "live" and then have to manually invoice ~60 orders.

Tammy

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

I love CommentSold

Definite time saver when selling through Social Media.

PROS

Deciding to sign up with CommentSold was the best decision we ever made. It is easy to use and is a time saver for our business. The customer support team is by far the best I have ever worked with.

CONS

I wish the mobile app was an available option for us smaller boutiques that haven't seen the boom in growth like others have.

Stacie

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2018

Robot.

It’s great. It lets you do your job more efficiently and effectively. I love the auto scheduling and helps keep everything organized.

PROS

It’s like a smarter more efficient version of yourself. It’s great at assimilatinginformation and inventory management.

CONS

There’s no number to contact direct. I’d love an option to upload videos. Make the app more readily available.

Bre

Apparel & Fashion, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

CommentSold Review

I have Had a pretty good experience. Love the system. Wish I knew More it offered.

PROS

Not having to send invoices to customers, user friendly to my customers.

CONS

Having to manually enter the weight for every size option. Not knowing all the features it offers.

Rebecca

Apparel & Fashion, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Want to take things to the next level? This is how.

CommentSold has pushed my business through the next level. We never would have done live sales due to the massive amount of time it would take invoicing and room for error. Now we go live weekly and it’s been HUGE for us.

PROS

Amazing customer service! (Like the BEST in the biz), easy to set up and maintain,

CONS

App set it isn’t very simple... you have to manually add each product instead of just automatically loading it.

Christina

Apparel & Fashion, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2018

Comment Sold Review

We have increased our profit every month with comment sold

PROS

I love that our customers can shop in our Facebook group where as with Soldsie it has to be a page

CONS

We also have a brick and mortar location which our customers love, I wish that Comment sold would make a "pay in store" option for our customers who don't want to put their credit card information online.

Catherine

Luxury Goods & Jewelry, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Unique! Less work!

It is a nice way to let everyone know who got what items so their isnt anymore fighting. It also has a waitlist incase an item sells out I can easily order more to cover waitlist items if I didnt get enough the first time. I also dont have to be the bad guy when everyone is fighting over who bought what or if I invoiced already. The spftware does all that itself.

PROS

It took a lot of the work out of going through all comments to see what sold or who commented first on lives or overselling items. It eliminated all of that mess for us.

CONS

It took a long time to input all the items in the system but once we did it was a life changer. Inputting them was easy just took forever with over 800 pieces of jewelry.

Troy

Retail, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed October 2021

CommentSold

PROS

Integrates easily with Shopify, Facebook, Instagram.

CONS

Many of the training videos available at your website and YouTube were outdated.

Vendor Response

Hi Troy! We appreciate you taking the time to leave us a review. We're so happy to hear you're been taking advantage of CommentSold's various integrations to better serve you and your business. Thank you for letting us know about our training videos - we are in the process of revamping our help center (https://help.commentsold.com/) and plan to continue to produce new, updated tutorial videos in the future. In the meantime, if you ever run into any questions - our Customer Success team would be happy to assist. You can reach them directly through your CS Dashboard. Wishing you continued success in the future!

Replied October 2021

Kevin

Consumer Goods, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Comment sold review

No more sending individual invoices, all tax info in one place, inventory kept in place. This is amazing!!

PROS

Ease of use Customer service is amazing!

CONS

Took some customer training, but overall, customers began to catch on quickly. Sales go up due to not having to wait on an invoice.

Jenny

Wholesale, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2018

Timer Saver

PROS

We had a full time invoiced for over a year. This has opened up our time for things other than sending invoices.

CONS

I have no complaints with CommentSold. They have great customer service, I have even got responses after hours.

Ashley

Retail, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

A+ for CommentSold

PROS

So easy to use, and customer service is always willing to help! Anytime!

CONS

I have loved everything so far. CommentSold is always looking to improve their platform, and that has been so refreshing!

Taylor

Apparel & Fashion, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

We love comment sold!

We were nervous at first that our customers wouldn’t catch onto the new system, but they’re slowly understanding it. We love the new system for our business and it has increased our online sales.

PROS

I love that comment sold is always adding more efficient updates for business owners. The system is very easy to use!

CONS

There are some features I’m waiting for CommentSold to come up with, like some way to deactivate certain items from having coupons codes being used on them or instead of free shipping when paid in the first hour, get a small discount on the purchase, etc.

User Profile

Stacie

Verified reviewer

Accounting, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2018

CommentSold is Super Helpful!

As bookkeeper for multiple boutiques, Comment Sold has not only helped my owners to save time and create more sales, but it has made my job on this side of Facebook selling great, too!

PROS

Customer service and response time is fantastic! For boutique owners who have a lot of activity on Facebook this tool is nearly miraculous! Not only a big timesaver, but makes keeping orders and workflows simple and streamlined.

CONS

It took a minute for me to understand the reporting, but between the how-tos and the helpful staff it didn't take long to master.

Showing 1 - 25 of 113 Reviews